Research Title: “The role of effective leadership in crisis management at multi-specialty hospitals in

Delhi”

Dear respondent,

I am a PhD scholar studying in Himgiri Zee University, Dehradun. I am requesting you to participate In
this research by completing the following questionnaire. This study aims to assess the role of
effective leadership in crisis conditions management at multi-speciality hospitals. This questionnaire
should take less than 10-15 minutes to complete.

You hereby agree to participate in this research by clicking the following button voluntarily.

Rest assured that your data will be kept confidential, and you may withdraw anytime before

you submit this questionnaire,

If you have any inquiries or questions, you may contact me at:

Email: pushgupta70@gmail.com

PART –A (SEMI STRUCTURED DEMOGRAPHIC DATA)

INSTRUCTION: Please choose the correct answer and put the tick mark ( )

DEMOFAPHIC DATA:

EMAIL ID : ………………………………………..

AGE: 25-35 ☐ 46-55 ☐ 36-45 ☐ 56-65 ☐

GENDER: MALE ☐ FEMALE ☐

PROFESSIONAL STAUS: NURSINNG OFFICER ☐ SENIOR NURSING OFFICER ☐

ADMINISTRATOR ☐ DOCTOR ☐

EDUCATION: GRADUATE ☐ POST-GRADUATE ☐ PhD ☐ OTHER ☐

NO OF YEARS OF WORK EXPERIENCE:………………………………………………………………

NO OF YEARS IN THIS DESIGNATION:,……………………………………………………………

 To assess the crisis management and leadership in multi-speciality hospitals by

using dichotomous (yes/no) questions (5 in no.) and 8 questions are based on

Likert scale. Mark () for statement that most closely describes your overall

opinion of each item.

1= Strongly disagree 2= Disagree, 3=, Neutral, 4= Agree, 5= strongly

1. Leaders can identify and predict probable difficulties in crises.

 Strongly disagree.
 Disagree
 Neutral
 Agree
 Strongly agree.

2. Leaders take actions to coordinate and communicate with the various

departments during a crisis.
 Strongly disagree.
 Disagree
 Neutral
 Agree
 Strongly agree.

3. Leaders take proper actions to set up a health and safety system and
evaluate risk management.
 Strongly disagree.
 Disagree
 Neutral
 Agree
 Strongly agree.

4. Leaders use qualified and experienced workforces in crises.

 Strongly disagree.
 Disagree
 Neutral
 Agree
 Strongly agree.

5. Leaders share information that occurs during a crisis.

 Strongly disagree.
 Disagree
 Neutral
 Agree
 Strongly agree.

6. Leaders are gathering data from a quality and quantity view of safety
equipment in crises.
 Strongly disagree.
 Disagree
 Neutral
 Agree
 Strongly agree.

7. Leaders share information from managers to personnel and vice versa

during a crisis.
 Strongly disagree.
 Disagree
 Neutral
 Agree
 Strongly agree.

8. The planning facilities and obtaining them affect the response to a

crisis.
 Strongly disagree.
 Disagree
 Neutral
 Agree
 Strongly agree.
To Assess the impact of LEADERHIP STYLE on quality care in healthcare

administration: Please () one cell for each statement that most closely

describes your overall opinion of each item.

1= Strongly disagree 2= Disagree, 3=, Neutral, 4= Agree, 5= Strongly agree

Questions Strongly Disagree Neutral Agree Strongly

disagree (2) (3) (4) agree
(1) (5)
TF1 Leaders instil pride in employees for
being associated with them
TF2 They act in ways that builds
employees' respect
TF3 They communicate convincing
values and goals
TF4 Leaders encourage people to think
from a global perspective
TF5 Leaders see the future optimistically

TF 6 The leader demonstrates

adaptability and flexibility in
changing circumstances.
TF7 The leader actively listens to the
ideas and concerns of team
members.
TF 8 The leader provides constructive
feedback and guidance to help team
members grow.
TF9 The leader encourages innovation
and creative thinking within the
team.
TF 10 The leader promotes a culture of
accountability and responsibility.
Leaders provide employees with
TS 1
 assistance in exchange for their
efforts
TS 2 Leaders express satisfaction when
employees meet expectation
TS 3 They delay responding to
urgent questions
TS 4 Leaders avoid making decisions

TS 5 Leaders consistently persecute

mistakes
TS 6 Leaders recognize people for taking
initiative
TS 7 The leader provides immediate
feedback and recognition for
achieving targets.
TS 8 The leader focuses on maintaining
high productivity and efficiency.
TS 9 The leader uses performance
evaluations and rewards as
motivators.
TS 10 The leader emphasizes meeting
predetermined standards and
objectives.
LF 1 In complex situations, leaders
should let subordinates work
problems out on their own
LF 2 Leadership requires staying out of
the way of subordinates as they do
their work
LF3 Leaders should give subordinates
complete freedom to solve
problems on their own
LF 4 As a rule, leaders should allow
subordinates to appraise their
own work.

LF 5 In most situations, workers prefer

little input from the leaders
LF 6 The leader encourages autonomy
and self-management among
team members.
LF 7 The leader promotes a culture of
independence and self-reliance.
To Assess the organization efforts to improve quality of care.
Please () one cell for each statement that most closely describes your overall
opinion of each item,

Questions Strongly Disagree Neutral Agree Strongly don't

disagree agree know
The organization has
Quality management

effective policies to support

improving the quality of care
and services.

The quality assurance staff

effectively coordinate their
efforts with others to
improve the quality of care
and services the
organization provides.

The organization works

closely with suppliers to
improve the quality of their
products and services.

The organization tries to

design quality into new
services as they are being
developed.

Staff are given education

Human Resource utilization

and training in how to

identify and act on quality
improvement opportunities.

Staff are given education

and training in statistical and
other quantitative methods
that support quality
improvement.

Staff are given the needed

 education and training to
improve job skills and
performance.

Staff are rewarded and

recognized (e.g., financially
and/or otherwise)
for improving quality

Patients’ complaints are

Customer satisfaction

studied to identify patterns and

prevent the same problems
from recurring
Staff promptly resolve patient
complaints
The organization uses data
from patients to improve
services.
The organization uses data on
customer expectations and/or
satisfaction when designing
new services

Aamir. (n.d.). Leadership Style Questionnaire» Scales» Psychology Roots.

Azadian, Sharare. “Designing a Questionnaire to Assess Crisis Management Based on a

Resilience Engineering Approach.” health sci (2014).

ASGHAR. “Design and Validation of a Crisis Management Performance.” P J M H S

Vol. 13 (2019).

https://www.rand.org/content/dam/rand/www/external/health/projects/icice/pdfs/qmd.pdf