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GameDex

GameDex Company Overview

Global Service - From Beginning to End
We service games, all the way through with you
 ABOUT COMPANY
01 Global Service - From Beginning to End

“GameDex is a comprehensive service company specializing in games,

transforming the challenges and dreams of developers into success
with our experience in successful global projects.”

Name : GameDex Corp.

Business Reg. No.: 144-87-00392
CEO : Bae, Junsuk
Date of Foundation: April 5th, 2016
Address 1: - 4F, 324 Hwangsaeul-ro, Bundang-gu,
Seongnam-si, Gyeonggi-do, Republic of Korea
Address 2: - 4F, Daehyun Building, 315 Hwangsaeul-ro, Bundang-gu,
Seongnam-si, Gyeonggi-do, Republic of Korea
Address 3: - 5F, Yeoam Building, 10 351th St., Hwangsaeul-ro, Bundang-gu,
Seongnam-si, Gyeonggi-do, Republic of Korea
No. of Employees : 202
Gross Profit : $7.05 million (as of 2020)

Service Web UI / UX
Business Line Management
Localization QA Development Consulting
 GAMEDEX PORTPOLIO
02 Global Service - From Beginning to End

Global Service Management “We provide customized service to users based on our
Global Customer Service expertise gained from successful projects in Korea
Global Localization and the world.”
Game Quality Assurance & FUN QA
 GAMEDEX PORTPOLIO
02 Global Service - From Beginning to End

Global Service Management “We provide customized service to users based on our
Global Customer Service expertise gained from successful projects in Korea
Global Localization and the world.”
Game Quality Assurance & FUN QA
 GAMEDEX PORTPOLIO
02 Global Service - From Beginning to End

Global Service Management “We provide customized service to users based on our
Global Customer Service expertise gained from successful projects in Korea
Global Localization and the world.”
Game Quality Assurance & FUN QA
 GAMEDEX PORTPOLIO
02 Global Service - From Beginning to End

Global Service Management “We provide customized service to users based on our
Global Customer Service expertise gained from successful projects in Korea
Global Localization and the world.”
Game Quality Assurance & FUN QA
 GAMEDEX PORTPOLIO
02 Global Service - From Beginning to End

Global Service Management “We provide customized service to users based on our
Global Customer Service expertise gained from successful projects in Korea
Global Localization and the world.”
Game Quality Assurance & FUN QA
 GAMEDEX SOLUTION
03 Global Service - From Beginning to End

Games and Service - We Link Them Together

Service Project Game Consulting Game Localization Web Development

Management & Webtoon Localization &
& Game QA & Web/App Design
Global Game CS Linguistic QA

GameDex provides clients with the highest quality of localization for mobile, PC, consoles, webtoons, and media.
Alongside localization, QA and game management services are available as well.
Each service will be managed by specialized managers who will do their best for your success.
 GAMEDEX DETAILS
04 Global Service - From Beginning to End

Service Project Management

“We provide comprehensive, customized service to
help each game thrive with our expertise in domestic
and global projects.”

Launching Games Communication Notice and Events

Tailored Plans for
Each Game and Country
Experienced in servicing games in
EN, ZH, JA, RU, FR, and DE
Planning live service
Choosing appropriate community platforms
Writing service policies and processes
User-centered Communication
Communicating with
users’ emotions in mind
Using appropriate tone and manner for
each game and user group
Quick and clear response to community
sentiments
Quick & Clear Notice/Announcement
and Various Event Planning
Posting quick and clear notice on various issues
Customized style for each game and user group
Organizing in-game and community events
Various events for milestones, holidays, etc.
Planning profitable BMs in events

START

Policy and Process Analysis, Maintenance, and Response

Adapting to Rapidly Changing Trends in Each Country
and Suggesting the Best Policies and Processes
Service-ready with various policies such as purchases,
registration, account deletion, and end of service
Developing new policies, performing risk analysis on
and improving existing policies
Optimizing various processes
Analyzing Various Issues and User Behavior
Assessing and managing user needs
Offering suggestions to resolve complaints
Planning specific VIP-managing measures for each game
Customized VIP care with our expertise
Managing critical issues such as policy changes and game bugs
Handling issues regarding the
Content Dispute Resolution Committee
 GAMEDEX DETAILS
04 Global Service - From Beginning to End

CS (Customer Satisfaction)
“We deliver CS that wins customers’ hearts and minds
with a service-oriented mindset and systematic
management.”

Analyzing Games and Tools Global Customer Support Monitoring

Analyzing and Suggesting
Improvements on Games and Tools
Playing and analyzing games
Analyzing various game tools and
suggesting improvements
Exceptional Customer Support Quick Spotting and Handling of Issues
In-house language professionals for Around-the-clock monitoring
EN/ZH/JA/RU/FR/DE Quick and systematic issue checking
Troubleshooting through 1:1 inquiry,
reviews, and calls
Collecting/delivering major player needs
Focus on VIP management

CS Leadership Training Establishing CS Infrastructure

Systematic QC and Training on Service Delivery Establishing a Fast and Systematic CS Infrastructure

Conducting regular training sessions Establishing systems to handle inbound 1:1 inquiries and calls
on service mindset and security Planning, creating, and maintaining service tools
Conducting regular QC on
handled 1:1 inquiries and calls
Receiving and discussing daily issues and responses
Analyzing and managing mishandled cases
 GAMEDEX DETAILS
04 Global Service - From Beginning to End
Dev/Live FQA
Fun QA That Is Differentiated
Verifying fun factors in
developed builds
Predicting public response
in current state
Analyzing live services and
providing feedback
Providing feedback on
future updates
Game Consulting Point
Game Consulting
“We are the only independent game consulting lab in Korea,
providing distinct game consulting services.”
Analyzing Directing/Development Analyzing Game Logs and Users
Analyzing Fun Factors and Providing Feedback Systematic Analysis on Game Logs and Users
Saving development cost and time by analyzing Providing accurate diagnosis through proper log
fun factors in planning stages analysis
Testing Dev/Live builds before public release Analyzing user sentiment with the dedicated Fun
Provide references and feedback for the game’s QA team
future direction
Providing reference for and feedback on
anticipated issues
Game Content and Global Market Global Player
Log Analysis Trend Analysis Behavior Analysis
 GAMEDEX DETAILS
04 Global Service - From Beginning to End

Localization
“Highly-experienced gamers and language experts provide
high-quality localization services for games and target audiences.”

Native Language Experts Translation and Proofreading Quality Control

Many Native Language Experts
with Deep Understanding of Games
Service in English, Chinese, Japanese,
Russian, French, and German
Customized Localization Service
for Games and Servicing Countries
Considering game characteristics
when translating and proofreading
Considering cultural differences
when translating and proofreading
Quick, customized translations for
events in different countries
Strict review of tone, context, and consistency
by native language experts
Systematic Localization Quality Control
Controlling quality with strict QC guidelines
for each language
Controlling quality with technical and
systematic Linguistic QA
Providing high quality translations through
Localization QA

▶▶▶ ▶▶▶ ▶▶▶

Play and Analyze Prepare Term Bases Assign Localization and
Contents Discuss Translation Styles Language Experts First Round Submission

▼
Localization Flow ▼
▼

◀◀◀ ◀◀◀ ◀◀◀

Final Submission
Post-Processing Rewriting Quality Check
and Maintenance
 GAMEDEX DETAILS
04 Global Service - From Beginning to End

Web UI/UX/Development
“We provide UI/UX design best optimized for users and games
and various web modules and service tools for linking data.“

Various Web Services Various Digital Ads

Designing Websites with Convenient UI/UX Making Professional Digital Ads

Building optimized UI/UX for any platform including PC and mobile Creating in-game marketing banners with high
Developing portal services, membership, and billing legibility and salience
Developing independent in-game web services linked to games Creating UA marketing banners for high
Constructing IA/WBS/Flow conversion rate

Game BI/User Interface/ASO Various System Tools

Establishing Front-End & Back-End System
Highlighting Games’ Key Concepts and Features
Developing web/game/statistics operation support tools
Designing app icons and screenshots for app stores
Web platform system modularizing technologies
Creating game BI that suits the games and app icons
Building DB and constructing/operating servers
Design ergonomic UI/UX for users’ convenience
HTML5/CSS2.1/CSS3/Javascript/jquery/json supported
Developing adaptive/responsive UX/UI
Supporting web standard/web accessibility technologies
 GAMEDEX DETAILS
04 Global Service - From Beginning to End

QA (Quality Assurance)
“We provide professional quality assurance services
with our expertise in QA and systematic TC planning.”

QA Consulting QA Testing Situational QA

QA Process Analysis and Improvement
Establishing QA process
Conducting QA and consulting for
organizing QA teams
Consulting for quality management
solutions
Effective Build Process & Version
Management
Continuous integration (CI) for
stable code freeze
Effective version management policies
Providing Issue Management Tools
Providing bug tracking systems (BTS) for
improved productivity
Analyzing Quality Issues and Risks
Analyzing repeated problems and
critical issues
Drawing improvements by analyzing
different cases
Functional QA
Specification based TC build and
function tests
Experience- and investigation-based
Ad-Hoc tests
Performance QA
Testing performance under loads and stress
Exceptional/Unexpected Situation QA
Testing responses to incoming calls,
blackouts, incoming texts, etc. while playing
Maintenance QA
Maintaining quality standards after changes
such as updates, maintenances, and events,
etc. by continuous monitoring
Store Support
Ensuring compliance with policies
(in iOS, AOS, One Store, Amazon, etc.)
Analyzing rejected cases and
responding accordingly
Response to Market’s Featured Reviews
Checking relevant policies for getting featured
and analyzing guidelines
Platform Review
Check user verification, third-party account
linking/switching, etc.
Checking payment/refund billing system
Checking SDK policies
Compatibility Test
Device compatibility tests in various conditions
(Covering over 90% of devices in Korea)
Security Tool Test
Security and hacking tool tests

SUCCESS
 GAMEDEX PERFORMANCE
05 Global Service - From Beginning to End

GameDex Services
Pre-Registration Website

Projects
HeroBall Z
TERA: Endless War
Uncharted Wars: Oceans & Empires
Game of Dice
Pirates of the Caribbean: Tides of War
 GAMEDEX PERFORMANCE
05 Global Service - From Beginning to End

GameDex Services
Localization Pirates of the Caribbean:
QA & FUN QA Tides of War
Service Project Management
Global CS 38th 20th
Game Consulting

Projects
Game of Dice
Gunship Battle:
HeroBall Z Total Warfare
Bless Mobile
Gunship Battle: Total Warfare 38th 22nd
Freestyle 1, 2
3on3
Uncharted Wars: Oceans & Empires
Pirates of the Caribbean: Tides of War
The War of Genesis: Battle of Antaria
CrossFire: Warzone
Bless Mobile
TERA: Endless War
Legion of Legends 10th 14th
 GAMEDEX PERFORMANCE
05 Global Service - From Beginning to End

GameDex Services
Localization
QA & FUN QA Laplace M
Service Project Management
CS
5th 1st
Game Consulting

Projects
Laplace M
Goddess of Genesis Langrisser
Langrisser
Raziel 2nd 1st
Seal: A Plot of Sweetness

Goddess of Genesis

17th 19th
 GAMEDEX PERFORMANCE
05 Global Service - From Beginning to End

Bluetaku Pte. Ltd

GameDex Services
Service Project Management
CS Re:Zero – Starting Life in Another
World
Project
73rd 73rd
Re:Zero – Starting Life in Another World
My Hero Academia

My Hero Academia

16th 7th

GameDex Services
QA & FUN QA

Project EOS RED

EOS RED 2nd 24th
 GAMEDEX PERFORMANCE
05 Global Service - From Beginning to End

GameDex Services
Service Project Management Final Gear
CS
3rd 2nd
Project
Girl Cafe Gun
Final Gear
Minius

Girl Cafe Gun

15th 14th

Minius

4th 4th
 GAMEDEX PERFORMANCE
05 Global Service - From Beginning to End

GameDex Services K.O.F. Extreme Match

Service Project Management
CS
24th 21st
Projects
The King of Fighters Extreme Match
Illusion Connect

Illusion Connect

6th 10th

GameDex Services
Localization
Black Desert Mobile
Projects
2nd 1st
Black Desert Mobile
 GAMEDEX PERFORMANCE
05 Global Service - From Beginning to End

DAMO NETWORK LIMITED

GameDex Services
Service Project Management
CS

Projects Bleach: The Way of Bankai

Bleach: The Way of Bankai 8th 8th

GameDex Services
CS

Projects Random Dice: PVP Defense

Random Dice: PVP Defense
Arena GO 8th 3rd

GameDex Services
FGT

Projects
TERA Hero
TERA Hero

14th 12th
 GAMEDEX CLIENTS
06 Global Service - From Beginning to End
 THANK YOU

Our passion for games is behind everything we do.

GameDex Corp.
4F, 324 Hwangsaeul-ro, Bundang-gu, Seongnam-si, Gyeonggi-do, Republic of Korea
Phone: +82-70-4304-3000 ｜ Email: info@gamedex.co.kr
Copyright © 2021 GameDex Corp. All rights reserved