CEKLIS PENILAIAN

Skala Penilaian
0 = Tidak melakukan prosedur
1 = Melakukan prosedur

Nama/Name :
Tanggal/Date :
Bahasa/Language :

Check in
Video Direct Practice
Procedure Indonesia English Indonesia English
(Max 80) (Max 85) (Max 90) (Max 100)
Welcoming the guest
 Greeting
 Asking the guest’ name
 Asking the guest’ needs
 Asking for the luggage
 Arranging the luggage on
the trolley
Directing the guest to the lobby
 Asking the guest to follow
to the lobby
 Showing the lobby plan
Processing luggage claim ticket
 Tagging the luggage
 Hand overing the claim
ticket to the guest
 Asking luggage claim ticket
Check in room procedure
 Asking the guest to follow
to their room
 Making small conversation
with the guest
 Knocking the door
 Asking the guest to wait for
checking the room
 Turning off the AC and TV
  Allowing the guest to enter
to the room
 Loading the luggage to the
room
Room explanation
 Explaining the facility of
the room
 Explaining the dialling
numbers
 Asking for the guest another
needs
Farewell the guest
 Farewell with the proper
statements

Check out
Procedure Video Direct Practice
Indonesia English Indonesia English
(Max 80) (Max 85) (Max 90) (Max 100)
Greet and confirm the guest
 Knocking the door
 Greeting with the proper
statement
 Confirming the guest about
the check out
 Confirming the guest’
luggage
 Arranging the luggage on
the trolley
Check out room procedure
 Finding the lost or found
things
 Asking the room key/card
 Locking the door before
leaving
 Asking the guest to follow
to the lobby
 Making small conversation
with the guest
 Suggest the guest to process
check out
Processing luggage claim tag
 Tagging the luggage
  Hand overing the claim
ticket to the guest
 Informing the guest’ car has
arrived
 Asking luggage claim ticket
 Escort the guest to the car
Farewell the guest
 Confirm the guest’ luggage
before loading to the car
 Farewell the guest with the
proper statement

FORM
Video Direct Practice
Procedure Indonesia English Indonesia English
(Max 80) (Max 85) (Max 90) (Max 100)
Bellboy Errand Card
 Time in
 Time out
 Boy No
 Room No
 Guest Name
 Number of luggage
 Arrival
 Departure
 Luggage Description
 Date
 Clerk
Arrival Claim Tag
 Guest’ Name
 Number of Luggage
Departure Claim Tag
 Guest’ Name
 Number of Luggage

KKTP = × (80, 85, 90, 100) = ⋯ ( 71)