PROSES RESERVATION, ARRIVAL,

DURING STAY AND DEPARTURE

NAMA : FADHILAH FATHINAH
1931036
MANAJEMEN DIVISI KAMAR
3B
 ARRIVAL RESERVATION
Guest Reservation check room availablee Yes Blocking Room

As : No Repeat
 D.O.A Reservation
 Room type
 L.O.S
 SR
 Methode
of
Guest Details (id
payment card)

Deposit

Input Reservation :
 Reservation Form
 Reservation slip & density Case
EAL chart ( hotel besar) Recipt
 Reservation diary &
conventional chart ( small
hotel )
 ARRIVAL CHECK IN
Guest Doorman Bell boy Reception As name /
booking number

Tae
Bell Boy escort luggage to Explain
the guest to the room Check EAL
lugagge
room rack facilities

Confirm
guest name

EDL fill Bellboy Say thanks to

control sheet guest and Check registration
in concierge leave the form
room

In
house Confirm
list registration form

Prepare :
 Cash recipt
Arrival Whitney  Guest card
Open slip Deposit
Book  Room key
Bill
 Meal Coupon
 During Stay
Receptionist

Guest
Room Open bill
Charge

 Room
Maintenance bill  Mini bar
 Laundry
 restaurant

Posting

EDL
 Departure Check Out
Reception Guest Bell boy

Room rack As Room

Number
Mengambil lugagge
EDL tamu di room dan
membawa form
departure slip &
bellboy errand card
Whitney slip

• House
Information
keeping
selection • Laundry
• Room service Lugagge in car

Close Guest in
selectment
bill car