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  • Daftar Formulir KBM

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    ThenSa' ToNK
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    This document lists forms used in hotel housekeeping operations under ISO 9001:2008 standards. It includes 7 categories of forms: guest services, linen laundry, lost and found, porter services, hotel promotion, reservations processing, and reception. Under each category it lists specific forms used for things like guest feedback, laundry lists, luggage handling, reservations logs, and guest check-in. The list was created by the public relations department and approved by top management as document F/05/HUMAS.

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    This document lists forms used in hotel housekeeping operations under ISO 9001:2008 standards. It includes 7 categories of forms: guest services, linen laundry, lost and found, porter services, hotel promotion, reservations processing, and reception. Under each category it lists specific forms used for things like guest feedback, laundry lists, luggage handling, reservations logs, and guest check-in. The list was created by the public relations department and approved by top management as document F/05/HUMAS.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    16 views2 pages

    Daftar Formulir KBM

    Uploaded by

    ThenSa' ToNK
    This document lists forms used in hotel housekeeping operations under ISO 9001:2008 standards. It includes 7 categories of forms: guest services, linen laundry, lost and found, porter services, hotel promotion, reservations processing, and reception. Under each category it lists specific forms used for things like guest feedback, laundry lists, luggage handling, reservations logs, and guest check-in. The list was created by the public relations department and approved by top management as document F/05/HUMAS.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    of 2

    DAFTAR FORMULIR

    ISO 9001:2008
    WAKA HUMAS

    DAFTAR FORMULIR

    ELEMEN : PERHOTELAN
    NO JUDUL RECORD KETERANGAN
    1 Kepariwisataan  Guest Comment
     Guest Book
     Log Book

    2 Linen Laundry Guest  Laundry List


     Log Book
     Laundry Runner Sheet /
    Valet Record
     Laundry Voucher
     List Of Voucher

    3 Lost And Found  Log Book


     Lost &Foud Form

    4 Porter  Log Book


     Luggage Tag
     Baggage Claim Check
     Bellboy Errand Card
     Bellboy Errand Control Sheet

    5 Promote Hospitality Product  Toolboxesskema Asean


     Brosur Hotel

    6 Menerima Dan Memproses Reservasi  Format – Format Reservasi


     Log Book,
     Expected Arrival List,
     Registration Form,
     Guest Card,
     Room Descripancy Report,
     Daftar Riwayat Kunjungan
     Tamu,
     Expexted Departure List,
     Change Of Room Report

    7 Reception  Expected Arrival List


     Room Rack
     Reservation Form
     Registration Form
     Guest Card
     Key Card
     Meal Coupon
     Identity Card
    DAFTAR FORMULIR
    ISO 9001:2008
    WAKA HUMAS

    Dibuat oleh
    Disahkan Top
    DAFTAR FORMULIR Waka No. Dok F/05/HUMAS
    Management
    Humas
    No. Revisi 1
    Klausul Tanggal
    4.2.3 14 November 2017
    ISO 9001:2008 Berlaku
    Halaman 1 dari 1

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