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  • Daftar Formulir Fo

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    ThenSa' ToNK
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    This document lists 11 elements of hotel reception procedures and the corresponding forms used for each element. These elements include guest check-in, lost and found procedures, room reservations, handling guest luggage, telephone calls, and more. For each element, the related forms are identified such as registration forms, reservation charts, luggage tags, message forms, and others. The document provides a listing of standard hotel reception procedures and the forms used to document each step in the process.

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    This document lists 11 elements of hotel reception procedures and the corresponding forms used for each element. These elements include guest check-in, lost and found procedures, room reservations, handling guest luggage, telephone calls, and more. For each element, the related forms are identified such as registration forms, reservation charts, luggage tags, message forms, and others. The document provides a listing of standard hotel reception procedures and the forms used to document each step in the process.

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    © All Rights Reserved
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    8 views3 pages

    Daftar Formulir Fo

    Uploaded by

    ThenSa' ToNK
    This document lists 11 elements of hotel reception procedures and the corresponding forms used for each element. These elements include guest check-in, lost and found procedures, room reservations, handling guest luggage, telephone calls, and more. For each element, the related forms are identified such as registration forms, reservation charts, luggage tags, message forms, and others. The document provides a listing of standard hotel reception procedures and the forms used to document each step in the process.

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    © All Rights Reserved
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    of 3

    DAFTAR FORMULIR

    ISO 9001:2008
    WAKA HUMAS

    DAFTAR FORMULIR

    EELEMEN : PERHOTELAN
    N KETERANGAN
    JUDUL RECORD
    O
    1 Alur Kedatangan Tamu Formulir Registrasi
    2 Alur Pelayanan Lost & Found Formulir Lost & Found

    3 Alur Tamu Yang Menginap Di Formulir Registrasi


    Hotel
    4 Alur Penanganan Keluhan Buku Catatan Keluhan Tamu
    Tamu
    5 Pemesanan Kamar Reservation Form, Reservation Chart,
    Cancellation Form, Guaranted Letter,
    Reservation Diary
    6 Penanganan Tamu Berangkat Room Rack Form

    7 Prosedur Penyambutan Tamu Room Rack, Registrasi Card, Guest Card,


    Tiba Registrasi Form, Arrival Book, Guest Bill,
    EA List, ED List, Breakfast Voucher.
    8 Prosedur Penanganan Luggage Tag, Bell Boy Errand Card, Bell
    Barang Bawaan Tamu Tiba Boy Control Sheet
    Secara Individu
    9 Prosedur Reception Log Book, Expected Arrival List,
    Registration Form, Guest Card, Room
    Descripancy Report, Daftar Riwayat
    Kunjungan Tamu, Expexted Departure
    List, Change Of Room Report

    10 Bertelepon Handling Message Form, Form Penilaian

    11 Penanganan Walk In Guest Registratin Card / Form, Guest Card, Cash


    Receipt, Breakfast Coupon, Arrival Book /
    List, Room Rack Slip, Guest Bill
    DAFTAR FORMULIR
    ISO 9001:2008
    WAKA HUMAS

    Dibuat oleh
    Disahkan Top
    DAFTAR FORMULIR Waka No. Dok F/05/HUMAS
    Management
    Humas
    No. Revisi 1
    Klausul Tanggal
    4.2.3 14 November 2017
    ISO 9001:2008 Berlaku
    Halaman 1 dari 1
    DAFTAR FORMULIR
    ISO 9001:2008
    WAKA HUMAS

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