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  • Sop Handling Check in Walk in Guest PDF

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    riki antp
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    This standard operating procedure document outlines the 20 steps hotel staff should follow when checking in a walk-in guest, including greeting the guest, confirming their reservation and any needs, checking room availability, having the guest fill out registration forms, collecting payment, preparing necessary documents, and offering assistance.

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    SOP HANDLING CHECK IN WALK IN GUEST.pdf

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    This standard operating procedure document outlines the 20 steps hotel staff should follow when checking in a walk-in guest, including greeting the guest, confirming their reservation and any needs, checking room availability, having the guest fill out registration forms, collecting payment, preparing necessary documents, and offering assistance.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    74 views1 page

    Sop Handling Check in Walk in Guest PDF

    Uploaded by

    riki antp
    This standard operating procedure document outlines the 20 steps hotel staff should follow when checking in a walk-in guest, including greeting the guest, confirming their reservation and any needs, checking room availability, having the guest fill out registration forms, collecting payment, preparing necessary documents, and offering assistance.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    HANDLING CHECK IN WALK IN GUEST

    STANDAR OPERATIONAL PROCEDURES

    1. Greeting & Offering Help 11. Asking The Guest Filling The
    2. Asking The Guest Name Registration Form
    3. Asking The Reservation 12. Filling The Guest Documents
    4. Asking The Guest Name 13. Checking The Registration Form &
    5. Ask For Whom Reservation Returning The Guest Passport
    Room 14. Asking Room Payment & Deposit
    6. Asking The Guest Needs, Los 15. Preparing Cash Receipt
    & Special Req. 16. Upselling
    7. Check The Room Availability 17. Explaining Guest Documents
    8. Reconfirm The Room 18. Call The Bellboy
    Availability 19. Offering Help
    9. Reconfirm The Reservation 20. Farewell
    10. Asking The Passport

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