1.

Dear Mr. Tan,

We are thrilled to confirm your upcoming stay at our hotel from 14-16 February 2024. Your
reservation for the Executive Suite at $200 per night has been successfully processed. Your
preferences for a high floor, an additional extra bed, a smoking room, and a pick-up at A. Yani
airport at 2 pm have all been noted.

Upon your arrival, you will find a personalized Welcome Letter in your room, acknowledging your
VIP status and celebrating your birthday on the same day. We are honored to host you for such a
special occasion.

During your stay, we have arranged a VIP Guest activity for you on the second day at 3 pm. Join us
for a delightful session of cooking spring rolls by the pool. An invitation letter with further details
will be presented to you.

Regrettably, we have received feedback about the noise disturbance caused by a leaking AC in your
room on the last day, affecting your family's sleep. Please accept our sincerest apologies for any
inconvenience caused. We assure you that immediate measures will be taken to rectify this issue.

As you prepare to check out, we regret to hear about your dissatisfaction, and we appreciate your
feedback on TripAdvisor. We value your input and strive to enhance our services. If there is
anything specific you would like to address, please feel free to share, and we will do our best to
make amends.

We look forward to ensuring you have a memorable and comfortable stay with us.

Best regards,

UDINUS HOTEL

2.
1.) Celebrity VIPs: Individuals who are widely recognized in the public eye, such as actors, musicians,
or sports personalities.

2.) Corporate VIPs: High-ranking executives, business leaders, or influential figures within the
corporate world.

3.) Regular Guests Turned VIPs: Guests who frequently stay at the establishment and have
established a loyal relationship with the business.

4.) Special Occasion VIPs: Guests celebrating significant events, such as anniversaries, birthdays, or
other milestones.
3.
1. Celebrity VIPs
2. Corporate VIPs
3. Regular Guests Turned VIPs
4. Special Occasion VIPs
5. Sender's Address
6. Date
7. Recipient's Address
8. Salutation
9. Subject Line
10. Introduction
11. Body Paragraphs
12. Closing Paragraph
13. Complimentary Close
14. Sender's Signature
15. Enclosures
16. Copy Notation
17. Reference Initials
18. CC (Carbon Copy)
19. Attention Line
20. Postscript (P.S.)
4.
1. Welcoming Guests: Greet and assist guests upon arrival.
2. Handling Inquiries: Provide information about the hotel, services, and local
attractions.
3. Reservation Management: Manage guest reservations and ensure accuracy.
4. Problem Resolution: Address and resolve guest complaints or concerns promptly.
5. VIP Guest Services: Provide special attention and services to VIP guests.
6. Event Coordination: Assist in organizing and coordinating events within the hotel.
7. Check-in and Check-out Procedures: Facilitate smooth check-in and check-out
processes.
8. Customer Service: Ensure exceptional customer service and guest satisfaction
9. Communication Skills: Effectively communicate with guests, colleagues, and other
departments.
10. Maintaining Guest Records: Keep accurate records of guest interactions and
preferences.
5.
1. Confirmation of Reservation Details: Ensure all reservation details are accurate.
2. Room Customization: Set up the room according to the guest's preferences.
3. Welcome Amenities: Prepare personalized welcome amenities for VIPs.
4. Transportation Arrangements: Arrange for VIP transportation as requested.
5. Special Requests: Accommodate any specific requests or requirements.
6. VIP Activity Planning: If applicable, plan special activities or amenities for VIPs.
6.
1. Express Check-out: Facilitate a quick and efficient check-out process.
2. Farewell Gift: Provide a parting gift or token of appreciation.
3. Transportation Arrangements: Arrange transportation for departure if requested.
4. Feedback Collection: Encourage feedback on the stay.
5. Express Gratitude: Express gratitude for the guest's visit.
6. Future Offers: Share information about future promotions or offers.
7. Assistance with Luggage: Offer assistance with luggage and provide a seamless
departure experience.