ENGLISH FOR

TOURISM
WEEK 6 (Hotel)
By : Meli Safira
English student Department`19
Focus on Sub Topic
 Hotel services and their availability,
prices
 Complaints and how to deal with them
 Food service
 Checking out, presenting bill

2
 Definition hotel
Hotels is designed to help train
the following hotel staff: hotel
management, hotel reception,
concierges, housekeeping,
restaurant staff, tour guides,
and most other hotel staff
positions.

3
Hotel Services And Their
Availability, Prices
Complaints and how
to deal with them
Common Hotel Guest Complaint

• Noisy neighbors. No matter what type of hotel

you're running, where it's being run, or how big
it is.
• No hot water.
• Small beds.
• Dirty rooms.
• Temperature of their room.
• Customers not agreeing with hotel rules.
• No free Wi-Fi.
• Rodents, roaches, & other unwanted guests.

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10
Food service
Different Types of Food and
Beverage Services in Hotels
✗ Table Service / What is a Table service?
✗ English Service / What is a English Service
✗ French Service / What is a French service?
✗ American Service / What is an American /
Pre-plated service?
✗ Russian Service / What is a Russian
service?

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✗ Cart Service / What is a Guèridon Service /
Cart Service?
✗ Snak Bar Service / What is a Snack bar
service?
✗ Self Service / What is a Self Service?
✗ Buffet Service / What is a Buffet Service?
✗ Cafeteria Service / What is a Cafeteria
Service?
✗ Sngle Point Service / What is a Single
point service?

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✗ Room Service - What is a Room Service /
In Room Dining Service?
✗ Take Away Service / What is a Take Away
Service?
✗ Mobile Pantries / What is Mobile Pantries?
✗ What is Automatic or Conveyer Belt
Service?

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Checking out,
presenting bill
 checkout process is to process the
guest’s request for settlement of his
or her account as quickly and
efficiently as possible. The lodging
establishment also wants to
maintain a quality-control system for
both the guest and the hotel: posting
errors can mean erroneous charges
for the guest and lost money for the
lodging establishment.

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 The guest checkout Desk
involves
- clerkthe following
reviews steps:
folio for
- Guest requests
checkout. completeness.
- Desk clerk inquires - Guest reviews charges and payments.
about quality of - Guest determines method of
products and payment.
services. - Guest makes payment.
- Guest returns key to- Desk clerk inquires about additional
desk clerk. reservations.
- Desk clerk retrieves - Desk clerk files folio and related
hard copy of documents for the night audit.
electronic folio. - Desk clerk communicates guest
departure to housekeeping and other
departments in the hotel if necessary.

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Thank you
Any have question?