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PLEASE WRITE THE CORRECT RESPOND FOR THE FOLLOWING INQUIRIES

3. Hi Ayana team, I already made reservation for my upcoming trip on 25-28 Sep via Agoda
with booking ID 759449385. I would like to confirm whether the airport transfer has been
included in my reservation? Please advise. Thank you.

Regards,

Dewi

Dear Mrs. Dewi

Warmest greetings from AYANA Komodo Resort, Waecicu Beach.

Thank you for your willing to stay at AYANA Komodo Resort.

In regard to your Inquiry, kindly please inform your flight details such as arrival time, flight
number, and etc. We would like to inform you that our airport representative will be waiting for
you in front of arrival gate at Komodo airport while holding signboard of AYANA Komodo
Resort.
Please reply this email to have your flight details hence we could pick you up properly.
We do hope that the information above meets your satisfaction.

Please let us know if you need any information from our side.
Kind Regards,

Stefan | Reservation and Communication Center Agent

AYANA Hospitality W AYANA.COM  
Pantai Waecicu, Labuan Bajo, Flores, Nusa Tenggara Timur, Indonesia 86554

DISCLAIMER : This e-mail, including any attachment is confidential and may be privileged. Use or disclosure of it by anyone other than an
intended addressee is strictly prohibited. If you are not an intended addressee, please notify the sender by telephone or e-mail and delete the
e-mail and any attachment from your system. AYANA Hotel does not accept any liability in respect of communication made by its employee
which is contrary to the company policy or outside the scope of the employment of the individual concerned. The employee responsible will
be personally liable for any damages or other liability arising.
 4. Dear Ayana Komodo Officer,

I hope this email finds you well. In regards to the reservation AB-43L2GYZS, we would
like to request a private transportation for airport pick up/drop off for 2 people with these
following details:
Arrival at Komodo Airport at 2.40 PM (Thursday, 22 September) Departure from
Ayana at 12.00 PM (Saturday, 24 September)

Due to the tight schedule that we have (especially on September 22nd), kindly ensure
the car arrives on time. Also kindly share the driver’s number along some
information on where exactly we should wait.
Thank you very much for your help and let me know if you need any information from our
side. Regards Fikar

Dear Mr. Fikar

Thank for your information, we have note it.

Regarding your request, we could arrange for your private car. On the other hand there is an
additional charge which is at IDR 725,000/Car/Way (maximum 4 person).

Kindly please inform the flight number hence we could pick you up properly. We do
apologize that we could not share the driver’s number. However, if you do not mind we share
the hotel’s number is (0385) 2441000.

In addition, our our airport representative will be waiting for you in front of the arrival gate at
Komodo airport while holding AYANA Komodo Resort signboard’s.

At this stage, there is no private car booked yet. Therefore, please reply this email.
We are looking forward any great news from you.
Kind Regards,

Stefan | Reservation and Communication Center Agent

AYANA Hospitality W AYANA.COM  
Pantai Waecicu, Labuan Bajo, Flores, Nusa Tenggara Timur, Indonesia 86554
DISCLAIMER : This e-mail, including any attachment is confidential and may be privileged. Use or disclosure of it by anyone other than an
intended addressee is strictly prohibited. If you are not an intended addressee, please notify the sender by telephone or e-mail and delete the
e-mail and any attachment from your system. AYANA Hotel does not accept any liability in respect of communication made by its employee
which is contrary to the company policy or outside the scope of the employment of the individual concerned. The employee responsible will
be personally liable for any damages or other liability arising.

5. Good evening, I am looking to book to stay at Ayana next month and I have a few questions
about diving. We would like to do some diving in different areas around Komodo - do you have
facilities for this or how would you organize this? Thank you, Sophie.

Dear Mrs Sophie

We are please to inform you that we do not provide Diving Center or coorporate with diving companies.
Nevertheless, there are many kind of Diving Center in Labuan Bajo. We can give you option to consider
as some of our guest often arrange their diving with them. You can check their review at TripAdvisor
before making a decision.

We sincerely hope the above information meets your requirement.

Should you require any further assistance or information please do not hesitate to contact us.

Kind Regards,

Stefan | Reservation and Communication Center Agent

AYANA Hospitality W AYANA.COM  
Pantai Waecicu, Labuan Bajo, Flores, Nusa Tenggara Timur, Indonesia 86554

DISCLAIMER : This e-mail, including any attachment is confidential and may be privileged. Use or disclosure of it by anyone other than an
intended addressee is strictly prohibited. If you are not an intended addressee, please notify the sender by telephone or e-mail and delete the
e-mail and any attachment from your system. AYANA Hotel does not accept any liability in respect of communication made by its employee
which is contrary to the company policy or outside the scope of the employment of the individual concerned. The employee responsible will
be personally liable for any damages or other liability arising.
 6. Dear Madam / Sir
I am looking to stay at your resort next month with my family (2 adults and 2 children who
will be aged 5 and 11 at the time). We have not firmed up dates yet but are looking at 2
nights stay from 21 October.
I would like to book a Full Ocean View Suite. Please let me know if you can accommodate the
4 of us in one room.
Would you also be able to arrange a trip for us to the national park? If so, please advise on
cost.

I look forward to hearing from you.

Many thanks and best regards

Dear Mr.. Ravi Suchak

Warmest greetings from AYANA Komodo Resort, Waecicu Beach.

Thank you for your willing to stay at AYANA Komodo Resort.

We are delighted to inform you that we could accommodate 4 people in one room and we could
only provide only one extra bed of third person charge. However, there is an other fourth person
in of you hence, there will be an additional charge for him as the price below:

Full Ocean View Suite: IDR 6,756,400++/Room/Night.

Extra Person Charge (extra bed and breakfast)

- IDR 1.080.000++/Room/Night for adult 9th years above.
- IDR 465.000++/Room/Night for child 4th - 8th years old.

Direct Booking Benefits

- Daily breakfast for 2 people.
- 10% discount on spa and selected food & beverage.
- 15% discount on selected water activities and selected boat trips.
- Shared transportation to and from the airport for 2 adults (extra charges for additional
guests) with minimum stay 2 nights.

Cancellation Policy
Free cancellations apply up to 8 days before check-in date and cancellation deadline of 23:59PM
(Central Indonesian Time Zone – GMT +8). Cancellations made starting 00:00 AM (Central
Indonesian Time Zone – GMT +8) within 7 days prior to check-in date will be charged a
cancellation fee equal to 1-night of reserved nightly rate. No Show guests will be charged the full
amount of accommodations reservation.

In regards of boat trip inquary, we are pleased to inform you that we also provide Full Day Trip.
We visit Padar Island, Pink Beach, and Komodo Island. It start from 07:00am – 15:00pm. The
inclusion are mineral water, one soda, lunch box, towel, snorkeling gears and boat fee.
Retribution Fee to Komodo National Park is not included hence you may pay IDR 100,000/pax
for foreign and IDR 50,000 for domestic.

The price is as below:

 - IDR 4,080,000++/Pax (adult) 9th years above.
- IDR 3,580,000++/Pax (child) 4th - 8th years old.
We sincerely hope the above information meets your requirement.
Should you require any further assistance or information please do not hesitate to contact us.

Kind Regards,

Stefan | Reservation and Communication Center Agent

AYANA Hospitality W AYANA.COM  
Pantai Waecicu, Labuan Bajo, Flores, Nusa Tenggara Timur, Indonesia 86554

DISCLAIMER : This e-mail, including any attachment is confidential and may be privileged. Use or disclosure of it by anyone other than an
intended addressee is strictly prohibited. If you are not an intended addressee, please notify the sender by telephone or e-mail and delete the
e-mail and any attachment from your system. AYANA Hotel does not accept any liability in respect of communication made by its employee
which is contrary to the company policy or outside the scope of the employment of the individual concerned. The employee responsible will
be personally liable for any damages or other liability arising.

7. Dear Ayana Komodo Reservation,

We have reservation from 27-September-2022 – 30-September-2022, under the name of Lily

Wahyuni Ho and Mike Long Thanh Ho. It will be my wife’s 30th birthday, and I would like
to inquire about the various offering options you have. We were interested to gather
information on the following options.
Magnificent Sunset Cruise for two adults Floataway Romance OR Candlelight dinner
Beachside Picnic tent OR Floataway picnic tent.
Thanks so much.

Dear Mr/s. Lily Wahyuni Ho

Warmest greetings from AYANA Komodo Resort, Waecicu Beach.

Thank you for your interested in at AYANA Komodo Resort.
We are glad to inform you regarding Magnificent Sunset Cruise, Float away Romance or Candlelight
Dinner, and Beachside Picnic tent OR Float away picnic tent.

Magnificent Sunset Cruise:

IDR 1,000,000++ per person for adult
IDR 875,000++ per person for child

Float away Romance: IDR 2 ,900 ,000++ per person

Candlelight Dinner: IDR 1 ,800 ,000++ per person
Dine by The Pier: IDR 2 ,500 ,000++ per person

At this stage, there is no private car booked yet. Therefore, please reply this email.
We are looking forward any great news from you.
Kind Regards,
Stefan | Reservation and Communication Center Agent
AYANA Hospitality W AYANA.COM  
Pantai Waecicu, Labuan Bajo, Flores, Nusa Tenggara Timur, Indonesia 86554

DISCLAIMER : This e-mail, including any attachment is confidential and may be privileged. Use or disclosure of it by anyone other than

an intended addressee is strictly prohibited. If you are not an intended addressee, please notify the sender by telephone or e-mail and

delete the e-mail and any attachment from your system. AYANA Hotel does not accept any liability in respect of communication made

by its employee which is contrary to the company policy or outside the scope of the employment of the individual concerned. The

employee responsible will be personally liable for any damages or other liability arising.
 8. Hi there,

Hope you are well. I'm looking to book 5 nights stay at your hotel in October. Just
checking if you have a dive center at your hotel and if you have any packages
available for certified divers? thank you! Debmon

Dear Mr/s. Debmon

We are please to inform you that we do not provide Diving Center or coorporate with diving companies.
Nevertheless, there are many kind of Diving Center in Labuan Bajo. We can give you option to consider
as some of our guest often arrange their diving with them. You can check their review at TripAdvisor
before making a decision.
1. Blue Marlin Komodo (https://www.bluemarlindive.com/komodo/)
2. Dive Komodo (https://divekomodo.com/)

We sincerely hope the above information meets your requirement.

Should you require any further assistance or information please do not hesitate to contact us.

Kind Regards,

Stefan | Reservation and Communication Center Agent

AYANA Hospitality W AYANA.COM  
Pantai Waecicu, Labuan Bajo, Flores, Nusa Tenggara Timur, Indonesia 86554

DISCLAIMER : This e-mail, including any attachment is confidential and may be privileged. Use or disclosure of it by anyone other than an
intended addressee is strictly prohibited. If you are not an intended addressee, please notify the sender by telephone or e-mail and delete the
e-mail and any attachment from your system. AYANA Hotel does not accept any liability in respect of communication made by its employee
which is contrary to the company policy or outside the scope of the employment of the individual concerned. The employee responsible will
be personally liable for any damages or other liability arising.
 9. Dear Reservation,
My Husband and I would like to come and stay with you for our Anniversary from 19th November for 5
nights staying in the Full Ocean View Suite with Breakfast daily.
If you could please provide us with your best rate for our stay and advise us the best flight options to the
island from Bali return? I look forward to hearing from you today Thank you. Best Regards
MelissaFarrugia

Dear Mrs. Melissa Farrugia

Warmest greetings from AYANA Komodo Resort, Waecicu Beach.

Thank you for choosing AYANA Komodo Resort as your consideration for staying in Labuan
Bajo.

We are delighted to share you our Full Ocean View Room rate as below:
Full Ocean View Suite: IDR 6,756,400++/Room/Night.

Direct Booking Benefits

- Daily breakfast for 2 people.
- 10% discount on spa and selected food & beverage.
- 15% discount on selected water activities and selected boat trips.
- Shared transportation to and from the airport for 2 adults (extra charges for additional
guests) with minimum stay 2 nights.

Cancellation Policy
Free cancellations apply up to 8 days before check-in date and cancellation deadline of 23:59PM
(Central Indonesian Time Zone – GMT +8). Cancellations made starting 00:00 AM (Central
Indonesian Time Zone – GMT +8) within 7 days prior to check-in date will be charged a
cancellation fee equal to 1-night of reserved nightly rate. No Show guests will be charged the full
amount of accommodations reservation.

We could not recommended of the flight options however, there are many airlines return from Bali. Please
airline review’s on TtipAdvisor.

Kind Regards,

Stefan | Reservation and Communication Center Agent

AYANA Hospitality W AYANA.COM  
Pantai Waecicu, Labuan Bajo, Flores, Nusa Tenggara Timur, Indonesia 86554

DISCLAIMER : This e-mail, including any attachment is confidential and may be privileged. Use or disclosure of it by anyone other than an
intended addressee is strictly prohibited. If you are not an intended addressee, please notify the sender by telephone or e-mail and delete the
e-mail and any attachment from your system. AYANA Hotel does not accept any liability in respect of communication made by its employee
which is contrary to the company policy or outside the scope of the employment of the individual concerned. The employee responsible will
be personally liable for any damages or other liability arising.
10. I plan to spend my honeymoon in Bali and I saw your beautiful Komodo resort, but I
have a couple of questions. what is the best transportation method to reach your island
from Bali? What activities can be done in the resort and outside in the island? If you
have any trips/excursions could you provide its information and price. I plan to come
to your resort on 11 January for 2 nights maybe three could you provide an offer and
quota Best Regards, Mahmoud Albooq
11. Hi There, *

I have slightly changed my travel plan. Please refer to the below.

I will arrive at Bali (Ngurah Rai International Airport) on 13 November and return
on 23 November.

I would like to stay at both Rimba Jimbaran Bali by Ayana and Ayana Komodo
Resort during my visit.

My room preferences are Full Ocean View Room for the Komodo Resort and
Pool Access Room for Rimba Jimbaran.

I am thinking about spending first 3-4 days at Rimba Jimbaran, followed by 4-5
days at Komodo, then I will fly back to Bali and stay at Rimba Jimbaran on the last
day.

If you have better plan and recommendations, please let me know. Please feel free to
discuss with Rimba Jimbaran team.

In addition, I’m wondering if Ayana provides pick up services from both Bali and
Komodo airports, and if the Komodo resort arranges water and boat activities.

Lastly, given I am considering booking with Ayana for 10 nights - would there be
any offers and discounts?

J
i

n
12. Dear Team Ayana Komodo, *

mohon info rate

dengan detail : C/in :
20 Oct
C/out : 22 Oct

39 kamar deluxe
twin bed 3 kamar
deluxe king bed

--

Thanks & Regards,

Sheila

13. Good afternoon, *

My father, Christopher Umpleby and his wife - Tisha Miranda - are staying with you
from tomorrow (11th Sept.) until 16th September.

On the 13th September my father, Christopher, will be celebrating his birthday. I was
wondering whether you offer any packages - wine, flowers etc that I can get delivered
to his room on the 13th September?

Ma

ny
tha

nk

Ka

te
14. Halo, Saya dan keluarga (2adults & 2kids) tertarik untuk berlibur di Ayana Komodo.
Pertanyaan saya sbb: 1. Apakah bisa saya book kamar yg sama dengan anak2 saya? 2.
Untuk daily island hoping apakah bisa hanya untuk 4 orang saja? Berapa fee nya?
Thanks, Astrelia

15. Hi - 4 of us are staying there on Dec 31st, and again on Jan 3rd. It is me, my husband, *
and our 2 daughters (ages 12 and 13). Here are the two different confirmation

numbers. Dec 31 – Jan 1 AB-44JWCV6S

Jan 3 – Jan 4: AB-4K98MGTS

I booked us two rooms for the 4 of us, but we are happy to all share one room. It
wasn't clear from your website if you allowed more than 3 in a room, and if we could
get a room w/ 2 queen beds. Can you please advise. We would amend our existing
reservations if 1 room is sufficient for the 4 of us. I can share my confirmations if
useful. Thank you,
Brooke
16. Dear AYANA Komodo Resort Reservation *

Good morning.

I'm Susumu Kominami who has made a reservation from 10th Sep. to 12th Sep.

I am really looking forward to stay at your great hotel, however, I found the
information last night about updated regulation of domestic travel in Indonesia
which requires 3rd vaccination as mandatory.

It's my fault but I had Bell's palsy and I've not got 3rd vaccination according to the
advise from my doctor in Japan. Therefore, actually I have a medical certificate in
Indonesia though it doesn't mention about advise for vaccination.

(I don't want to believe but) it is supposed that I need to cancel my reservation of

where I dreamed to stay. It would be appreciated if you let me know the fact of such
understanding regarding latest Indonesian regulation for domestic travel and kindly
instruct me about formalities of cancellation if

needed. Sorry for my poor writing.

Regards,

Susumu Kominami
17. Hi, my husband and I will be at Labuan Bajo from 20th - 22nd Sept, and we are thinking
of staying in Ayana. We wish to do some snorkeling/island hopping. We were
recommended Padar Island, Manta Point, and Pink Beach. I see the Island Hopping tour
on your website. But we have some questions. 1. It does not seem to include Manta
Point. Is there a reason you don't include Manta Point? 2. Is it possible for us to tailor
the tour a little: we want to include Manta Point, and we don't want to go to Komodo
Island? If yes, will you help us with the arrangement? 3. Can we confirm that it is a
speed boat?
4. Which stop will we be doing snorkeling? Please give us more details on what
will happen in each stop (Padar Island, Pink Beach etc). Also, we are thinking of
seeing Kalong Island during sunset to see the bats. 4. We see that your Sunset
Cruise is 2- hours. Is it possible for this to be shorter? I was thinking if we can
skip Menjerite ?

Best Regards,
Anushkar Mohinani
18. Hello. *

This is Gunhee Kang.

I will be staying at Ayana Komodo from Sep. 9th to 11th.

I would like to request for the pick up service from the airport. I was informed it is a
complimentary service. Our flight is expected to land at 12:40 pm on the 9th at
Labuan Bajo airport. Our flight number is Citilink QG634.

Would it be possible to arrange our pick-up accordingly?

Also, we will be flying from South Korea to Bali and right away to Komodo, meaning
we will be quite tired from the long flight. So we would greatly appreciate it if we
could check in early as soon as we get to your hotel.

As for the transportation on the check out day to back to the airport, is it
possible to reserve that now as well? Our flight from Komodo back to Bali is at
1:15 pm on our check out day at Sep. 11th.

My girlfriend and I really loom forward to spending our anniversary at your great
hotel and can't wait to get there!

Thank you!

Best regards,
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