MODULE 4

Provide Valet Services to Guest

This module covers the basic knowledge, skills and attitude required for valet
service providers in commercial accommodation establishment.

At the end of this module you must be able to:

1. Identify valet services

2. Perform proper coordination to ensure optimum privacy security and
confidentiality of all guest
3. Display professional valet standards
4. Ensure proper handling of guest property

Prepared by: Lourdes L. Niño

Trainer
Prepared by: Lourdes L. Niño
Trainer
Prepared by: Lourdes L. Niño
Trainer
 MPC HOTEL
Pressing List/ Voucher

Guest Name: ____________________________ Date: _________________

Room #: ________________ Time of Delivery: _______

Hotel Guest Items/Description Price Total Remarks

Count Count Partial List
Blouse ₱ 50.00
Dress ₱ 100.00
Blazer ₱ 110.00
Undies ₱ 40.00
Socks ₱ 25.00
Pants ₱ 115.00
Long sleeve ₱ 90.00
T-shirt ₱ 30.00
Handkerchief ₱ 20.00

Total Amount ____________

+ Service Charge 10% ____________
Grand Total Amount ____________

Method of Payment:
 Cash
 Card
 Charge to Room Account

_____________________________ _____________________________
Valet Runner Printed Name Guest Signature
Over Signature

Prepared by: Lourdes L. Niño

Trainer
Sequence of Guest Pressing/Ironing services

Guest calls thru telephone

Receives by Housekeeping control desk (Gets the guest name and room
number of the guest)

HK desk assigns Valet Runner

Valet proceeds to the room (Knock the door say "Good morning, Valet
Service." Then ask permission to enter.

Valet Runner collects the items (Check the pressing list, check for any
damages)

Process the clothes for pressing

HK desk prepares the bill

Valet Runner prepares to deliver the clothes (Check for accuracy of the
items, get the voucher)

Deliver the clothes to the rooms (Knock the door say "Valet service" Then ask
permission to enter, and identify items.

Guest receives the clothes

Valet runner receives the payment (Get the payment. If cash, give the
receipt. If card, get the car and verify. If charge, let him sign in the voucher)

Valet runner bid goodbye to the guest

Endorse the voucher to Hk Control Desk

Prepared by: Lourdes L. Niño

Trainer