INFORMATION SHEET 3

Housekeeping NCII

Clean and Prepare Rooms for the Incoming Guest

This module deals with the knowledge and skills required in preparing room for
Guests according to industry standard.

At the end of this module the trainees:

 Identify different cleaning materials, cleaning chemicals, cleaning

equipment and guestroom amenities use in cleaning and preparing rooms
 Clean and set up room boys trolley
 Proper usage and proper care of cleaning chemicals, equipment used for
cleaning

Cleaning Chemicals and its Uses

Cleaning agents - are substances used to remove dirt, including stains, bad smells
and clutter on the surfaces.

Purpose of cleaning agents includes health, beauty, removing offensive odor and
avoiding the spread of dirt and contaminants to oneself and others.

Kinds of Cleaning Chemicals

1. Glass Cleaner
 Are specialty household cleaning products used to clean and wash glasses.
 Usually contains ammonia and in the kitchen it can only clean but sanitize
sinks, appliances, and counter tops.
 It is safe for plastic, wood, nylon, cutting boards then rinse with water.
 Comes in different color, blue, green and yellow.

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2. Furniture/Wood Polish
 paste(high percentage of wax)-
suitable for antique wood surfaces
 cream (high percentage solvent) used
on satin or glass finishes only as the
used on satin or glass finishes only as
they increase the sheen on a surface
with continual use.

3. Metal Polish 4. All-purpose Cleaner

 Used to clean metal surfaces.  Is a cleaner that is gentle enough
 Used to remove tarnish and rust. that doesn’t damage surfaces but
effectives enough that it removes
stains, dirt and grease.

5. Air freshener
 are consume products that typically emit
fragrance and are used in homes or
commercial interior such as guestroom,
foyers, hallways and other small indoor area.
 To impart an aroma to the air.

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Trainer
6. Toilet Bowl cleaner or TBC
 Are chemical solution designed
specifically for cleaning a toilet
bowl usually in conjunction with
toilet brush.
8. Insecticides
 Are substances used to kill insects.
7. Bleach
 Is a strong and effective
disinfectant. Its active ingredients
sodium hydrochloride, denature
protein in microorganism and is
therefore in effective in killing
bacteria, fungus and viruses.
9. Detergent
 Is a substance that is used for
cleaning. They are special
powerful cleanser that can break
up dirt, oils and grease in clothing
and dishes.
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Trainer
Common Cleaning Agents

1. Acetic acid-(vinegar)
2. Acetone acid- capable of dissolving grease, paint from the surface.
3. Alcohol- isopropyl alcohol or rubbing alcohol
4. Calcium hypocrite- (powdered bleach)

Simplest Cleaning Agents

1. Water- is the simplest cleaning agent and some form of dirt will be dissolve
by it.
2. Detergent
3. Abrasive- sand paper, rottenstone, steel wool are examples
4. Degreasing agent- vinegar, lemon juice and baking soda
5. Acids and toilet cleaners-muriatic acid
6. Alkalis- baking soda, few drops of vinegar and lemon juice.

Cleaning Equipment

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Trainer
Prepared by: Lourdes L. Niño
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Cleaning Supplies and Materials

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Guestroom Amenities

Guestroom amenities- are housekeeping supplies and amenities that the guest
use during their stay at the hotel room.

DELUXE ROOM

DRESSER

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 KETTLE

COFFEE MAKER

MINI BAR

BATHROOM

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BATHROOM SUPPLIES

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 DOORKNOB SIGN BED LINENS

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Information Sheet 3.4

HOW TO SET UP ROOMBOYS TROLLEY

LINEN SUPPLY ROOM

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Trainer
ELECTRONIC KEY CARD

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Standard procedure in loading the Trolley

1. Wear a clean hand gloves and dust the trolley shelves from top to
bottom.
2. Check for thread that might twirled around the wheels.
3. Check the screw or the sharp edges that could catch your clothing and
could cause cuts.
4. Disinfect the trolley as well as the linen canvass and the trash bag.
*REMOVE YOUR RUBBER GLOVES
5. Get the ROOM STATUS REPORT/ ROOMING LIST from your supervisor for
your guide in servicing a room. Request from your supervisor a guestroom
amenities to be used according to the number of guest.
*LOAD THE TROLLEY
6. On top of the trolley are the guestroom amenities like bath soap,
shampoo, toilet tissue, toothbrush, toothpaste etc.
7. On the 2nd shelf are the bath towels, face towels, hand towels and pillow
cases.
8. On the 3rd shelf are the blanket, duvet and bed covers.
9. On the linen canvass side are the cleaning materials.
10. On the trash bag side are the caddy with bathroom cleaning supplies
and chemicals.
11. Then after which you explain the parts of the trolley.
*UNLOAD THE TROLLEY

Prepared by: Lourdes L. Niño

Trainer