Business Essentials, 13e (Ebert/Griffin)

Chapter 5 Managing the Business

1) The titles of supervisor, office manager, and group leader are examples of which level of
management?

2) Who is responsible for production and quality control?

3) Which managers are directly responsible for getting product information from producers to
consumers?

4) Who is responsible for designing and implementing systems to gather, organize, and distribute
facts and data essential for the running of the company?

5) Which managers are responsible for planning and overseeing the firm's accounting functions?

6) When top managers set organizational goals, who is primarily responsible for determining
how to meet these goals?

7) Joel is managing a sink hole repair. He spends most of his time working with and supervising
the employees who report to him, but also interacts with community officials and upper-level
management at the home office. Which of the following describes Joel's position?

8) Which of the following is responsible for the hiring and training of employees, performance
evaluation, and compensation strategy for a firm?

9) What type of manager needs to understand foreign markets, cultural differences, and motives
of foreign rivals?

10) Fostering new ideas and innovation, and resolving conflicts within a department is a
responsibility under which managerial role?

11) What are the purposes of having a strong corporate culture?

12) Managers have many roles within the organization. Discuss the interpersonal roles of
managers and how those roles affect the organization.

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