Professional Documents
Culture Documents
References
References
Akel, G. (2015). Tüketicilerin internet’ten satın alma niyeti üzerine bir çalışma: Adnan
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Algür, S., & Cengiz, F. (2011). Türk tüketicilere göre online (çevrimiçi) alışverişin riskleri ve
yararları [The risk and benefit perceptions of online shopping according to the Turkish
https://dergipark.org.tr/en/download/article-file/179315
Artuğer, S., & Şahin, S. K. (2020, May). Hizmet ortamı, müşteri memnuniyeti ve tekrar
ziyaret etme niyeti ilişkisi: Resort otellerde bir araştırma [The relationship between
https://www.tutad.org/index.php/tutad/article/view/310
BEKAR, A., & SÜRÜCÜ, Ç. (2015, April). Yiyecek içecek işletmesi tasarımının tüketici
tercihleri üzerindeki etkisi [The impact of food and beverage business design on
https://acikerisim.bartin.edu.tr/bitstream/handle/11772/2919/Bekar%2c%20S%c3%bcr
%c3%bcc%c3%bc%2c%202015.%20Yiyecek%20%c4%b0%c3%a7ecek
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Cavlak, E. (2012). Online alışveriş sitesi tercihinde etkili olan kriterlerin belirlenmesine ve
önceliklendirilmesine yönelik bir karar modeli [A decision model for determining and
prioritizing the criteria that are effective in choosing an online shopping site].
Duman, T. (2014). Kenar mahallede gündelik hayat [Everyday life in the suburb].
http://acikerisimarsiv.selcuk.edu.tr:8080/xmlui/bitstream/handle/123456789/5147/377
764.pdf?sequence=1&isAllowed=y
Gu, B., & Ye, Q. (2014, April). First step in social media: Measuring the influence of online
Heim, G. R., & Sinha, K. K. (2001, July). Operational drivers of customer loyalty in
https://doi.org/10.1287/msom.3.3.264.9890
Ijaz, M. F., & Rhee, J. (2018, October). Constituents and consequences of Online-shopping in
Jeon, S., & Kim, M. S. (2012, February). The effect of the servicescape on customers’
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Ko, W. H., & Chiu, C. P. (2006). A new coffee shop location planning for customer
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Liao, C., Palvia, P., & Lin, H. N. (2006, December). The roles of habit and web site quality in
https://doi.org/10.1016/j.ijinfomgt.2006.09.001
McKnight, D. H., Choudhury, V., & Kacmar, C. (2002, December). The impact of initial
consumer trust on intentions to transact with a web site: a trust building model. The
https://doi.org/10.1016/S0963-8687(02)00020-3
Olcay, A., Giritlioğlu, İ., & Çıkmaz, E. (2021, June). Otel işletmelerinde çalışan personelin
https://isarder.org/index.php/isarder/article/view/174
Onaran, B., Atıl Bulut, Z., & Özmen, A. (2013). Müşteri değerinin, müşteri tatmini, marka
http://www.berjournal.com/wp-content/plugins/downloads-manager/upload/BERJ
%204(2)13%20Article%204%20pp.37-53.pdf
Özdemir, G., Akbiyik, M., & Yalçin, M. (2013, April). Hizmet sektöründe duygusal emek
https://dergipark.org.tr/en/pub/nwsahuman/issue/19922/213213
affecting patients' health institution preferences: conformity analysis and nested logit
model]. Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 15(2), 267-280.
https://dergipark.org.tr/en/download/article-file/53331
Rootman, C., & Cupp, N. (2016). The impact of social media on customer satisfaction and
Rust, R. T., & Zahorik, A. J. (1993). Customer satisfaction, customer retention, and market
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Sevtap, Ü., Akkuş, G., & Akkuş, Ç. (2014, January). Yiyecek içecek işletmelerinde atmosfer,
https://dergipark.org.tr/en/pub/gaziturizm/issue/48837/622218
Shane, S. (Ed.). (2009). The handbook of technology and innovation management. John Wiley
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Stringfellow, A., Nie, W., & Bowen, D. E. (2004). CRM: Profiting from understanding
https://www.academia.edu/2072907/CRM_Profiting_from_understanding_customer_n
eeds?from=cover_page
satisfaction analysis based on service quality: case of local credit provider in Bali.
Publishing. https://iopscience.iop.org/article/10.1088/1742-6596/1321/2/022055/meta
Şahin, A., & Şen, S. (2017). Hizmet kalitesinin müşteri memnuniyeti üzerine etkisi [The
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89ED3B5C-EAFA-4582-9D59-5A285F34267A.pdf;sequence=1
Turhan, G., Akalın, M., & Zehir, C. (2013). Literature review on selection criteria of store