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IELTS 1
LISTENING
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CONTENTS
ORIENTATION............................................................................................................ 1
SESSION 1 .................................................................................................................... 3
SESSION 2 ...................................................................................................................11
SESSION 3 ...................................................................................................................32
SESSION 4 ...................................................................................................................53
SESSION 5 ...................................................................................................................70
SESSION 6 ...................................................................................................................94
SESSION 7 ................................................................................................................ 116
DICTATION METHOD ....................................................................................... 146
ANSWER KEY ......................................................................................................... 149
TAPESCRIPTS ....................................................................................................... 169
IELTS LISTENING 1 GM ENGLISH
ORIENTATION
IELTS LISTENING SECTION FORMAT
❖ Time: 40 minutes (including 10 minutes to transfer the answers onto the answer
sheet)
❖ Number of sections: 4 sections
❖ Number of questions: 40 items; 10 items/ section
Giving or exchanging
10 A conversation / interview
1 information on an everyday
(usually 1-2 tasks) between two speakers
topic
A monologue (occasionally Giving information on an
10
2 introduced by a second everyday topic
(usually 2 tasks)
speaker) e.g. on a talk show
An academic setting
10
4 A monologue e.g. a lecture / presentation
(up to 3 tasks)
/ talk / speech
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Week 1
Week 2
Week 3
Week 4
Week 5
Week 6
Week 7
Week 8
Full test
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North
England Wales Mexico France Egypt
Ireland
Indonesia Turkey England Germany China Greece
Brazil India North Korea Malaysia New Zealand Nigeria
The United The Dominican
Pakistan Singapore Switzerland Italy
Kingdom Republic
The
Denmark South America North America Africa Asia
Philippines
Europe Australia Antarctica
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Boy’s names
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5. Languages
6. Subjects
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❖ DECIMALS
- In decimal fractions, an “0” has two names. If it comes before the decimal point,
it’s called “naught”. After the point, it’s called “oh”.
- Numbers before the decimal point are said normally: one, two, three, ten,
thirteen, twenty-four, etc. After the point, we say each number by itself; we
don’t say hundred, thousand, etc. e.g. 1.23, we say “one point two three”.
0.1 = naught point one
0.01 = naught point oh one
0.002 = naught point oh oh two
2.123 = two point one two three
41.005 = forty-one point oh oh five
➔ MONEY
- $ 1: one dollar
$ 6= six dollars
$ 4.70: Four dollars seventy
- British money has pound (£) and pence (p). 1 pound =100 pence
£ is written before the number, but it is said after the number
£1 = a/one pound
£20 = twenty pounds
£100= a/one hundred pounds
P is written after the number and said after the number
50p = fifty pence
76p = seventy-six pence
A sum of money can be said in different ways:
£21.99 =
1. twenty-one pounds ninety-nine pence
2. twenty-one pounds ninety-nine
3. twenty-one ninety-nine
➔ PERCENTAGES
We use percentages when we want to express a number more simply. Percentage
means the number of X per 100; for example, there are 50 students in the class; and if 25
of them are boys we can say 50% of the students are boys
The “percent” is said after the number:
20% = twenty percent
26% = twenty-six percent
We can use % with decimals:
7.02% = seven point or two percent
0.51% = naught point fifty-one percent
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MEASUREMENTS OF WEIGHT
MEASUREMENTS OF HEIGHT
e.g. five feet eleven inches tall / five feet eleven inches / five feet eleven / five eleven
MEASUREMENTS OF LIQUID
Pint Quart Gallon Liter (l) Milliliter (ml)
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IN-CLASS PRACTICE
1. Practice 1 Track 1 – CD1
You will hear a conversation between a secretary and a student. The secretary is asking the
student for the information in order to complete an application form for a course. As you listen,
fill in the appropriate information on the form below.
Surname: 1. ____________________________________________
Country: 3. ____________________________________________
Address: 4. ____________________________________________
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Transport Price
Bus fare (minimum)
Underground fare (minimum)
Taxi fare (minimum)
Coach fare
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SESSION 2
NOTE/FORM/TABLE COMPLETION
I. Note Completion
▪ Đọc kĩ đề bài, tuân thủ word limit của đề bài.
▪ Tận dụng thời gian trước khi recording bắt đầu, đọc qua tiêu đề và toàn bộ notes.
▪ Đoán loại thông tin đang cần trong chỗ trống (tên riêng, số, thời gian,etc.) trước
khi bắt đầu nghe.
▪ Những thông tin xung quanh chỗ trống sẽ được paraphrase, do đó đừng mong
đợi sẽ nghe chính xác những từ/ cụm từ đó. Nhưng thông tin trong chỗ trống sẽ
được tìm thấy chính xác trong bài đọc cho nên không được paraphrase đáp án.
▪ Kiểm tra spelling
II. Form completion
▪ Đọc kĩ đề bài, tuân thủ word limit của đề bài
▪ Tận dụng thời gian trước khi recording bắt đầu, đọc qua tiêu đề và toàn bộ notes.
▪ Đoán loại từ cần điền vào chỗ trống (Noun, Verb, Adjective, etc.)
▪ Những thông tin xung quanh chỗ trống sẽ được paraphrase, do đó đừng mong
đợi sẽ nghe chính xác những từ/ cụm từ đó. Nhưng thông tin trong chỗ trống sẽ
được tìm thấy chính xác trong bài đọc cho nên không được paraphrase đáp án.
▪ Kiểm tra spelling
III. Table completion
▪ Đọc kĩ đề bài, tuân thủ word limit của đề bài
▪ Tận dụng thời gian trước khi recording bắt đầu, đọc tiêu đề của các cột và dòng.
▪ Chú ý thông tin xung quanh chỗ trống cần điền, ví dụ như đáp án của câu 27 sẽ
đến sau khi bạn nghe “nothing specific” hoặc tương tự.
▪ Thứ tự của bài nói sẽ theo thứ tự của các câu hỏi, do đó nhìn dòng chảy của câu
hỏi bạn sẽ biết thông tin chạy theo hàng ngang hay hàng dọc. trong bài này là hàng
ngang.
▪ Những thông tin xung quanh chỗ trống sẽ được paraphrase, do đó đừng mong đợi
sẽ nghe chính xác những từ/ cụm từ đó. Nhưng thông tin trong chỗ trống sẽ được
tìm thấy chính xác trong bài đọc cho nên không được paraphrase đáp án.
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IN-CLASS PRACTICE
1. Practice 1 Track 6 – CD1
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HOMEWORK – WEEK 2
DAY 1
Track 1 – CD2
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Track 2 – CD2
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DAY 2
Track 3 – CD2
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Track 4 – CD2
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DAY 3
Track 5 – CD2
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Track 6 – CD2
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DAY 4
Track 7 – CD2
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Track 8 – CD2
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DAY 5
Track 9 – CD2
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Track 10 – CD2
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DAY 6
Track 11 – CD2
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Track 12 – CD2
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SESSION 3
SENTENCE COMPLETION
MATCHING
I. Sentence completion
▪ Đọc kĩ đề, tuân thủ word limit
▪ Đọc kĩ từng câu trong đề, gạch chân các key words.
▪ Những thông tin xung quanh chỗ trống sẽ được paraphrase, do đó đừng mong đợi sẽ
nghe chính xác những từ/ cụm từ đó. Nhưng thông tin trong chỗ trống sẽ được tìm thấy
chính xác trong bài đọc cho nên không được paraphrase đáp án.
II. Matching
◆ Có 2 loại:
Loại 1:
▪ Đọc hiểu câu hỏi ở phần đề bài để nắm chủ đề của đoạn nghe, đọc qua các câu hỏi trong
đề cũng như các option.
▪ Các option A, B, C sẽ được paraphrase trong bài nghe cho nên đừng dành thời gian nghe
ra các option đó. Thay vào đó, tập trung vào câu hỏi, khi bạn nghe “The Acquarium” thì
hãy tập trung vào câu 16 và các option A, B, C sẽ được diễn giải bằng những từ khác nhau,
nên hãy chú ý vào ý nghĩa.
▪ Ngữ điệu là một phần quan trọng trong bài nghe dạng này cho nên nghe cẩn thận sự thay
đổi trong ngữ điệu sẽ cho bạn câu trả lời đúng.
▪ Trong dạng matching này, bạn có thể chọn các option nhiều lần.
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Loại 2
▪ Đọc kĩ và gạch chân key words trong mỗi câu, thông tin đó có thể xuất hiện chính xác
hoặc được paraphrase trong bài nói.
▪ Bạn không cần phải sử dụng tất cả các option A-F
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IN-CLASS PRACTICE
1. Practice 1 Track 9 – CD1
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HOMEWORK – WEEK 3
DAY 1
Track 13 – CD2
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Track 14 – CD2
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DAY 2
Track 15 – CD2
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Track 16 – CD2
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DAY 3
Track 17 – CD2
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Track 18 – CD2
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DAY 4
Track 19 – CD2
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Track 20 – CD2
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DAY 5
Track 21 – CD2
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Track 22 – CD2
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DAY 6
Track 23 – CD2
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Track 24 – CD2
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SESSION 4
FLOW-CHART COMPLETION
TYPE 1
TYPE 2
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❖ TIPS
▪ Đọc kĩ đề. Tuân thủ word limit nếu đề yêu cầu điền vào chỗ trống chứ không phải
chọn từ những phương án đã cho sẵn.Đọc tiêu đề và thông tin trong Flow-Chart
trước khi recording bắt đầu sẽ cho bạn thông tin ban đầu về chủ đề sắp nghe.
▪ Thông tin trong Flow-Chart có thể được đề cập theo hàng dọc hoặc hàng ngang
hoặc là hỗn hợp cho nên để tránh bị bối rối bạn nên theo thứ tự của các câu hỏi.
▪ Chú ý những thông tin xung quanh chỗ trống đã cho sẵn, chúng sẽ là dấu hiệu để
báo là câu trả lời sắp đến. Ví dụ như trong loại 2, sau khi bạn nghe “stage 2” và
“Features” thì câu trả lời cho câu 35 cũng sắp sửa xuất hiện ngay sau đó.
▪ Tập trung nghe vào các từ mà bạn đã gạch chân hoặc những cụm từ paraphrase.
Đồng thời, đưa ra đáp án ngay sau khi nghe mỗi câu hỏi vì bạn sẽ quên ngay nếu
không chọn luôn đáp án.
▪ Những thông tin xung quanh chỗ trống sẽ được paraphrase, do đó đừng mong đợi
sẽ nghe chính xác những từ/ cụm từ đó. Nhưng thông tin trong chỗ trống sẽ được
tìm thấy chính xác trong bài đọc cho nên không được paraphrase đáp án.
▪ Kiểm tra spelling.
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IN-CLASS PRACTICE
1. Practice 1 Track 12 – CD1
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HOMEWORK – WEEK 4
DAY 1
Track 25 – CD2
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DAY 2
Track 26 – CD2
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Track 27 – CD2
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DAY 3
Track 28 – CD2
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Track 29 – CD2
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DAY 4
Track 30 – CD2
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Track 31 – CD2
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Track 32 – CD2
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DAY 5
Track 33 – CD2
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Track 34 – CD2
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DAY 6
Track 35 – CD2
Track 35 – CD2
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SESSION 5
MULTIPLE CHOICES
❖ Có 2 kiểu Multiple Choices
Dạng 2: có nhiều câu trả lời đúng cho mỗi câu hỏi
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Với dạng này, để đúng được 1 điểm, các bạn phải đưa ra đủ số lượng câu trả lời đúng, do
đó thiếu một câu trả lời cũng không được.
Đặc điểm chung của dạng này là thông tin trong tất cả các câu lựa chọn (answer Choice) đều
được nhắc tới.
❖ Cách làm của dạng Multiple Choices
Bước 1: đọc kĩ câu hướng dẫn (intructions) thật kĩ để biết cần phải chọn bao nhiêu câu
đúng
Bước 2: đọc nhanh và gạch chân các key words trong từng câu hỏi trước khi nghe. Cố
gắng tìm những từ không biến đổi được làm từ khóa để nghe.
Bước 3:
• Chú ý những từ đồng nghiã và paraphrase có thể xuất hiện trong bài, chú ý nghe
nghĩa của từ chứ không phải chính xác từ trong câu hỏi.
• Chú ý đến những từ như Well, however, actually, unfortunately, etc. vì đó là ngôn
ngữ dấu hiệu chuyển ý của bài nói.
Bước 4: nghe câu hỏi thật cẩn thận khi bắt đầu phần bài này
❖ NOTES
▪ Khi làm dạng này, nếu bạn ko chắc chắn về đáp án nào, hãy ghi chú lại một số
thông tin, ghi lại một số từ mà bạn nghe thấy mà làm bạn cảm thấy nghi ngờ.
Sau đó quay lại câu này sau vào lúc transfer đáp án.
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▪ Làm dạng này phải luôn cảnh giác lúc nghe. Có khi 2 câu liên tiếp bị đưa ra rất
liền nhau nên phải luôn chuẩn bị nghe luôn từ khóa cho câu sau ngay khi đã
xuất hiện đáp án của câu trước.
▪ Kết hợp giữa khả năng nghe và đọc nhanh vì bạn chỉ được nghe một lần duy
nhất.
▪ Tập trung nghe vào các từ mà bạn đã gạch chân hoặc những cụm từ paraphrase.
Đồng thời, đưa ra đáp án ngay sau khi nghe mỗi câu hỏi vì bạn sẽ quên ngay nếu
không chọn luôn đáp án.
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IN-CLASS PRACTICE
1. Practice 1 Track 14 – CD1
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HOMEWORK – WEEK 5
DAY 1
Track 36 – CD2
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Track 37 – CD2
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DAY 2
Track 38 – CD2
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Track 39 – CD2
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DAY 3
Track 40 – CD2
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Track 41 – CD2
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DAY 4
Track 42 – CD2
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DAY 5
Track 43 – CD2
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DAY 6
Track 44 – CD2
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Track 45 – CD2
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SESSION 6
DIAGRAM COMPLETION
TYPE 1
TYPE 2
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TYPE 3
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HOMEWORK – WEEK 6
DAY 1
Track 46 – CD2
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Track 47 – CD2
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DAY 2
Track 48 – CD2
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Track 49 – CD2
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DAY 3
Track 50 – CD2
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Track 51 – CD2
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Track 52 – CD2
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DAY 4
Track 53 – CD2
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Track 54 – CD2
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DAY 5
Track 55 – CD2
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Track 56 – CD2
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DAY 6
Track 57 – CD2
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Track 58 – CD2
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SESSION 7
MAP LABELLING
TYPE 1
TYPE 2
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IN - CLASS PRACTICE
1. Practice 1 Track 18 – CD1
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HOMEWORK – WEEK 7
DAY 1
Track 59 – CD2
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Track 60 – CD2
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DAY 2
Track 61 – CD2
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Track 62 – CD2
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DAY 3
Track 63 – CD2
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DAY 4
Track 64 – CD2
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DAY 5
Track 65 – CD2
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Track 66 – CD2
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DAY 6
Track 67 – CD2
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Track 68 – CD2
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DICTATION METHOD
PHƯƠNG PHÁP
LUYỆN NGHE - CHÉP CHÍNH TẢ
❖ Các bước luyện nghe theo phương pháp chép chính tả
Bước 1: Nghe qua toàn bộ bài nghe 1 lần để nắm nội dung chính và ghi xuống những từ
vựng quan trọng
Bước 2: Bật audio lên tầm 3 chữ (cho những bạn nghe còn yếu) hoặc 1 câu thì dừng lại,
chép lại những gì nghe được.
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ANSWER KEY
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HOMEWORK – WEEK 2
DAY 1
DAY 2
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DAY 3
Section 1, Question 1-10
1. select
2. 27.01.1973
3. 15 Riverside
4. 2 weeks
5. 616295
6. engineer
7. mother
8. 2,000
9. month
10. internet
DAY 4
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DAY 5
DAY 6
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HOMEWORK – WEEK 3
DAY 1
DAY 2
Section 1, Questions 1-10 9. Assessment
1. (a) keep-fit (studio) 10. Kynchley
2. Swimming
3. Yoga (classes) Section 2, Questions 11-20
4. (a) salad bar 11-16 B G C A E D
5. 500 17. (October(the)) 19th
6. 1 18. 7
7. 10 (am) 4.30 (pm) 19. Monday Thursday
8. 180 20. 18
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DAY 3
Section 1, Question 1-10
1. 75 Section 2, Question 11-20
2. check / cheque 11-13 D A C
3. 15 14. tax
4. 25 15. security
5. 10 minute(s’) / min(s’) 16. ground floor
6. conference pack 17. lecture room 311
7. South 18. Safety at work
8. library 19. Main Hall
9. 5 20. team leaders
10. 21A
DAY 4
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DAY 5
DAY 6
11. C
12. B
13. C
14. B
15. A
16. B
17. TENNIS
18. DANCE
19. ADVENTUROUS
20. MOUNTAIN BIKING
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HOMEWORK – WEEK 4
DAY 1
DAY 2
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DAY 3
DAY 4
Section 1
1. (an) accountant 6. (swimming) pool
2. Over 50 7. Pay (extra)
3. Family (membership) 8. Social events
4. Nine/9 9. Air conditioning
5. Doctor 10.(the) restaurant
Section 2
11. E 13. B 15. C
12. F 14. D 16. G
2B (TRACK 22)
6. fortnight / two weeks
7. end of January
8. (full) adult price /£6.20
9. Students’ Union Office
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DAY 5
DAY 6
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HOMEWORK – WEEK 5
DAY 1
DAY 2
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DAY 3
DAY 4
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DAY 5
DAY 6
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HOMEWORK – WEEK 6
DAY 1
DAY 2
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DAY 3
DAY 4
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DAY 5
DAY 6
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HOMEWORK – WEEK 7
DAY 1
DAY 2
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DAY 3
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DAY 4
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DAY 5
11-15 C A C H F 23. 30/thirty
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DAY 6
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TAPESCRIPTS – WEEK 2
DAY 1
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DAY 2
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DAY 3
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Section 1
PIETER: Good morning. I’d like to open a bank account, please.
WOMAN: Certainly. If you’d like to take a seat. I’ll just get some details from you. It
won’t take long.
PIETER: Thanks.
WOMAN: Is it a current account or a deposit account you wanted?
PIETER: A current account.
WOMAN: Right. I’ve got the application form here then. We have different types - I see
you’ve got our leaflet there.
PIETER: I’ve decided on the one called ‘Select’.
WOMAN: Right, that’s fine, so, first of all, can 1 have your full name, please?
PIETER: Yes, it’s Pieter Henes. That’s P-I-E-T-E-R.
WOMAN: Is it H-E-double N-E-S?
PIETER: Uh, only one N actually. It’s a less common spelling of the name.
WOMAN: Oh, right. OK. And what’s your date of birth, please?
PIETER: The twenty-seventh of the first, nineteen seventy-three.
WOMAN: Right. And will this be a joint account?
PIETER: No, just myself.
WOMAN: OK, fine. And where are you living, Mr. Henes?
PIETER: 15. Riverside.
WOMAN: Is that all one word?
PIETER: Yes.
WOMAN: Exeter?
PIETER: Yes.
WOMAN: How long have you been at your present address? Er, is it more than two
years?
PIETER: Ah, just two weeks actually. I only arrived in the country a month ago. I’m from
Holland.
WOMAN: Oh, that's fine. But we normally ask for a previous address in that ease.
PIETER: Oh yes, well, it’s Rielsdorf 2. That’s R-I-E-L-S-D-O-R-F 2, Utrecht.
WOMAN: Holland. OK. Thank you. Do you have a daytime telephone number?
PIETER: Yes. I think the number at mv office is six-oh-six-two-nine- five, Um, just a
minute, I’d better check, Oh, no sorry, six-one-six. I’m not used to it yet. Would you like
my home number too?
WOMAN: Yes, please.
PIETER: It’s seven-nine-six-four-three-one.
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DAY 4
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DAY 5
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DAY 6
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TAPESCRIPTS – WEEK 3
DAY 1
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DAY 2
SECTION 1
WOMAN: Good morning, oh sorry, it's gone 12, I'll start again, good afternoon, Kingswell
Sports Club, how can I help you?
MAN: Oh, good afternoon. I was wondering if you could give me some information
about membership and facilities.
WOMAN: Of course. What would you like to know?
MAN: Do you have tennis courts, for example?
WOMAN: No, I'm afraid we don't. We're primarily a golf club.
MAN: What about football? I heard you had a team.
WOMAN: No, I'm sorry. Perhaps you're thinking about Fresham Sports Centre.
MAN: Oh, right. I know it. I've played badminton there.
WOMAN: Have you? They've got a lot of facilities we don't have and vice versa. We do have
a keep-fit studio, which is very popular with members, and then as well as that there's
swimming, of course.
MAN: That's good. I like to swim every day.
WOMAN: We have a range of classes too.
MAN: Do you have judo classes? I'm keen to learn.
WOMAN: Well, at the moment we offer kick-boxing. We're planning to add judo and stretch
classes soon. We're currently running a range of yoga classes, too.
MAN: What about relaxing after exercise? I assume you have a restaurant or
something.
WOMAN: At the moment, we've got a salad bar which is very popular. We'll also have a
fully-licensed restaurant by the end of the year.
MAN: Sounds good!
WOMAN: What kind of membership are you interested in?
MAN: Um I'm not really sure. What are the options?
WOMAN: Well, there are three different membership schemes.
MAN: I see. What's the difference?
WOMAN: Well, the first one's called Gold, and you can use all the facilities at any time of
the day or week. You can also join in as many classes as you like for free.
MAN: That sounds good. Is it very expensive?
WOMAN: Well, you pay a £250 joining fee and then it's £450 - oh no, I'm sorry, it's just
gone up by £50, sorry about that - it's now £500 for the annual subscription fee.
MAN: Right, got that. And what's the next type?
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WOMAN: Well, that's Silver - it's the same as Gold except you have to pay a small fee of
£1.00 per lesson for any you do and you can only use the centre at certain times.
MAN: I see. So when exactly?
WOMAN: You can only use the facilities between 10 am and 4.30 pm.
MAN: So I couldn't use the pool at 8 in the morning or evening, then?
WOMAN: That's right.
MAN: OK. And the price for that? Is the joining fee the same as for Gold?
WOMAN: Actually, it's slightly less than the £250 - it's £225, but the annual fee is only
£300. Does that sound more like what you want?
MAN: Well, it's still rather more expensive than I thought. I'm a student here in England
and I'm only here for six months.
WOMAN: Ah, then the Bronze scheme would probably suit you best.
MAN: How is that different?
WOMAN: Well, some of the facilities have restricted use.
MAN: And do I have to pay for classes?
WOMAN: Yes, it's £3 for each class you join.
MAN: I see. And what are the hours then?
WOMAN: Between 10.30 and 3.30 weekdays only and you pay a £50 joining fee. The
annual fee is £180 - it works out at £15 a month, so that would be quite a lot cheaper.
MAN: Oh, that should be all right. I could come in my free periods. What do I have to do
if I want to join?
WOMAN: Well, we book you in for an assessment with an instructor, who will show you
how to use all the equipment. If you want to organise a trial session and look around the
centre, you'll need to speak to David Kynchley.
MAN: Could you spell that, please?
WOMAN: David K-Y-N-C-H-L-E-Y. I'll give you his direct line number. It's oh-four-five-
eight-nine-five-three-double one.
MAN: Thanks.
WOMAN: Thank you for calling Kingswell Sports Club.
SECTION 2
MAN: And here on Radio Rivenden we have Lynne Rawley, the Public Relations Officer
of our own Rivenden City Theatre. Hello, Lynne.
LYNNE: Hello.
MAN: Now, the theatre is reopening soon after its three-year redevelopment
programme, isn't it?
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LYNNE: That's right, and there are a lot of improvements. The first thing people will see
when they go in is that the foyer has been repainted in the original green and gold. Then
the box office has been reoriented, with its own access from the side of the building instead
of through the foyer, which means it can be open longer hours, and has more space, too.
The shop that used to be in the foyer, which sold books and CDs, is the one part of the
redevelopment which isn't yet complete. The plan is to find new premises for it near the
theatre, and we've had difficulty finding somewhere suitable. We hope to reopen the shop
in the next few months.
MAN: Will audiences find any difference in the auditorium?
LYNNE: Yes, we've increased the leg-room between the rows. This means that there are
now fewer seats but we're sure audiences will be much happier. And we've installed air
conditioning, so it won't get so hot and stuffy.
We already had a few seats which were suitable for wheelchair users, and now there are
twice as many, which we hope will meet demand. Something else that will benefit
audiences is the new lifts. The two we used to have were very small and slow. They've now
gone, and we've got much more efficient ones.
MAN: Anything for the performers?
LYNNE: Yes, we've made a number of improvements backstage. The small, dark dressing
rooms we used to have been converted into two large airy rooms, so they're much more
comfortable now. And the state-of-the-art electronic sound and lighting systems have been
installed.
MAN: OK, so what's the first play that audiences can see when the theatre reopens?
LYNNE: We've got a very exciting production of Peter Shaffer's Royal Hunt of the Sun,
which is currently touring the country. That starts on October the 13th and runs till the
19th. We're experimenting a bit with the time the curtain goes up.
We used to start all our performances at 7.30, but that made it difficult for people to go
home by public transport, so instead, we're beginning at 7, because at 9.45, when it
finishes, there are still buses running. Tickets are already selling fast. The Friday and
Saturday performances sold out almost immediately and, in fact, now there are only tickets
for Monday and Thursday.
MAN: How much are they?
LYNNE: We've introduced a simpler price structure. Ticket prices used to range from £6 to
£30 but now they're all £18. They're available from the box office, in person, by phone, fax
or post, or online.
MAN: OK, Lynne, now if you'd like to give the contact details for the theatre...
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DAY 3
Section 2
Conference Centre Reservations. Good morning.
Section 3
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I’m Jenny Steward and I’m the Staff Manager here at the exhibition Centre. We’re expecting
this year’s International Travel Exhibition to attract over 10,000 visitors a day, ladies and
gentlemen and you are among the two hundred extra staff recruited to help look after them.
Now, to help things run smoothly, we have divided you into four teams: the blue team, the
green team, the red team, and the yellow team.
So first I’ll explain how the teams are divided up, and then we’ll be giving you coloured-coded
T-shirts so we can identify you more easily. First of all, those who will be looking after the
phones and handling all calls regarding the exhibition, you will be on the red team. Now,
we’ve also put the entrance staff on the red team and you’ll be stamping the entrance tickets
and giving out publicity leaflets, OK?
Those of you involved in distributing entrance tickets will be on the yellow team and we’ve
also put those of you who’ll be staffing the information booths around the conference centre
on the yellow team, so you’ll getting a yellow T-shirt. Now, most of the hospitality staff have
been put in the blue team, so the chefs among you and the kitchen hands will all need a blue
T-shirt, but, because of the sheer numbers, all waiting staff will be on the yellow teams, and
this include the bar staff among you.
Those who will be monitoring and directing the traffic in the car parks are on the green team,
so you’ll need to get a green T-shirt. This year we’ve also employed a considerable number
of attendants to direct the human traffic around the conference center. Now, you’ll be
working in the exhibition hall at all time, giving directions and generally helping people
whenever you can, and you will be in the red team, so please collect a red T-shirt.
Right, now that everyone what team they are in, we’ll get on with the orientation and training
programme. And first I’’ll run through the rest of today’s programme, which you should have
in front of you, so that you can get a general idea of what else is in store today. This
introduction finishes at 9:30 and then you’ll be hearing from Anne Smith. Anne works in the
accounts department on level two and she looks after all temporary staff, and so she is the
person to see if you have any problems regarding pay. Anne will be explaining when and how
you get this. She will also be handling out your tax forms. And I will just stress that all tax
forms must be completed and returned to Anne before your pay can be processed. Following
Anne’s talk you’ll hear from Peter Chen, our conference Manager, and he will be going over
a plan of the conference centre with you, which will help you to orient yourselves. He will
also go through the security arrangement with you and show you the fire exits. Then at 10:30,
there will be a coffee break in the staff canteen, which is located down on the ground floor.
Now, after the break we’ll be moving to a different location for a video presentation, so
instead of coming back here, we’d like you all to go to Lecture Room three-one-one. You’ll
find it on this same level, just down the hall, and there you will be shown a video about
important safety issues in the workplace, called Safety at Work. We’ll finish off the morning
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with lunch, which should give everyone a chance to meet and get to know each other, and
we’ll be serving you a buffet lunch in the Main Hall, which is on the first floor, from 12:00
o’clock. After lunch you’ll be divided up into your teams to meet your team leaders and we’re
hoping to be all finished by 3:00 so I won’t delay you any longer, and I’ll hand over to…
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DAY 4
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DAY 5
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DAY 6
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TAPESCRIPTS – WEEK 4
DAY 1
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DAY 2
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DAY 3
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DAY 4
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DAY 5
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DAY 6
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TAPESCRIPTS – WEEK 5
DAY 1
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DAY 2
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DAY 3
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DAY 4
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DAY 5
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DAY 6
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TAPESCRIPTS – WEEK 6
DAY 1
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DAY 2
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DAY 3
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DAY 4
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DAY 5
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DAY 6
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TAPESCRIPTS – WEEK 7
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DAY 3
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DAY 4
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DAY 5
Section 2
Welcome, everybody, to the lovely house and gardens of Rosewood, once the home of the
famous writer, Sebastian George. once bought the house in 1902 although he had first seen
it two years earlier. At that time the owners let it out to a tenant because George was too
slow making up his mind to buy it. When it came back on the market, there was no
hesitation and lie bought it immediately, for £9,300, even though the house had no
bathroom, no running water upstairs, and no electricity.
When he came here, he’d been married for ten years. During that time, he’d become one of
the most famous writers in the English-speaking world. His professional success was
enormous, but his personal life wasn't as successful. Me was no longer on speaking terms
with his brother and had been devastated by the death at the age of seven of his elder
daughter, Josephine.
Moving to Rosewood allowed the family to start a new life. George regarded Rosewood as a
pure example of a traditional country house of this part of England and did some of his
most successful writing here. The house and its grounds became the family haven and their
escape to privacy and quiet. The walls, and the mullioned windows were built of the local
sandstone, the tiles on the roofs and the bricks of the chimney stack were baked from local
clay, and the wooden structures inside came from oak trees which grow around here.
Now, please look at the map I’ve given you of the house and gardens. We’re here at the
Information Centre. Follow the path marked with the arrow and the first area you come to
is the orchard on your left.
As you go further down the path, there’s the kitchen garden on the right and as you go
round the first sharp corner you will find, to your left, an area where different types of pear
tree have been planted as well as some lovely flowers, and this is known as Pear Alley -
designed by George himself.
Next to this is the greenhouse where some exotic plants and fruits are grown. Follow the
path round the second corner and on your right you will see the entrance to the Mulberry
Garden with its 500-year-old tree. Past the Mulberry Garden, follow the path until you
reach the front of the house. I suggest you spend a good hour wandering around this lovely
building. A guide takes visitor groups round every two hours.
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If you would like to purchase any of George’s books or other souvenirs, then leave the
house by the side entrance, where you will find our shop, which is situated between the
house and the garage which contains the magnificent old Rolls-Royce car which used to
belong to George. I expect by this time you may also be in need of a rest and some
refreshment. Most visitors are, so why don’t you visit the tea room on the far side of the
garage?
If you have time, there is a lovely walk down towards the River Dudwell. For me, this is the
best part of the estate. This isn’t on the map but it is all clearly signposted. You cross the
field which spreads along the banks of the river. In spring, this area is well worth a visit.
Spend a minute or two watching the water pass by underneath as you cross the
footbridge, and then continue along the River Walk through the woodland. On a hot
summer’s day, the trees along this path provide welcome shade. Eventually, you come to
the water mill which used to provide the electricity for the house - only about four hours
every evening - in George’s time. And, finally, for those of you who would like to see
stunning views of the surrounding countryside and who are a little bit more energetic,
when you return from the mill take the first turning on your left and climb up to the
viewpoint. You won’t regret it.
Section 3
Jack: Lucy, we really need to get working on this marketing assignment. We’ve only got five
weeks left to the end of term to design it, carry it out, and then write up the results.
Lucy: Sure. Well, let’s get started right now. Let’s go over the instructions. What exactly do
we have to do?
Jack: Well, it says here we have to look at one area of the entertainment industry - There’s
a list of the different types.
Lucy: What are they?
Jack: Music, cinema, theatre, sport, and eating out.
Lucy: Is that all?
Jack: Looks like it.
Lucy: So we choose one branch of the industry and then we look at how two different
groups of people use it? Is that right?
Jack: Yes.
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Lucy: And do we have to use any particular method to get our data? Can we mail out a
questionnaire, or do face-to-face interviews, or maybe even observations?
Jack: Well actually, it looks like we don’t have a choice. We have to do telephone
interviews.
Lucy: OK, so at least we don’t have to waste time deciding between the different methods.
Jack: Yeah, that’s right. Oh, and the other requirement is the number of interviewees.
Lucy: Not too many, I hope. Ten? Twenty?
Jack: Well, we have to do two groups, remember, and it looks like we have to interview
fifteen for each group.
Lucy: That’s thirty altogether then. It’s going to take ages.
Jack: Yes, but remember we’re working on this together, so we’ll only have to do fifteen
each.
Lucy: OK, so those are all the requirements?
Jack: Yes, looks like it.
Lucy: So, first, which area are we going to choose? My preference would be cinema, since
that’s where I spend most of my money.
Jack: Hmm, I don’t think that’s such a good idea. I don’t think there are huge differences in
the market there. I mean you get young and old, male and female, rich and poor all going to
the same movies.
Lucy: Yeah, maybe you’re right. Let’s make it music then.
Jack: Right. So, what two groups will we compare and contrast?
Lucy: Male and female?
Jack: No. Most of my female friends like the same music as me. Different age groups would
be much more likely to show up differences,
I think.
Lucy: Yeah, I suppose you’re right again. I’ll take some notes, shall I? So. Age Groups. Well.
What do you think? Maybe twenty-five or under for one group, and forty-five or over for
the other group? That should show up differences.
Jack: Right.
Lucy: OK. Next! How about the kind of music they like - let’s give them some choices and
then we can just tick boxes.
Jack: OK. Let’s have pop, jazz, folk, easy listening... What else?
Lucy: Well, we should include classical - Some people like it. You know.
Jack: OK. OK. And then we should have how they listen to music.
Lucy: The medium. Right? Let’s include radio, CD - and then I guess there’s TV.
Jack: What about concerts? You know, in pubs and halls.
Lucy: Oh yeah, we should include live music of course.
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Jack: OK, we’re on a roll now! Next point could be about where they actually get their
music.
Lucy: You mean like, do they buy it in music shops, or department stores?
Jack: Yes, or download it from the Internet.
Lucy: Right. That could be for recorded music. Then we need another section for live music.
Where do they go for that?
Jack: OK. Let’s say disco, pub, club, concert hall...
Lucy: Or opera house! And I guess we should include karaoke bars.
Jack: Not many of them in this city!
Lucy: OK. We’ll leave that out then. So, what’s left to do?
Jack: That’s it. Well, now we can make a time-scale for doing it.
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DAY 6
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