Parle Vidyalaya Association’s

Mulund College of Commerce (Autonomous)

S. N. Road, Mulund (W), Mumbai-80.
F.Y.B Com (Banking and Insurance) Sem II Semester End Examination, April 2022
Subject: Organizational Behaviour
Date: 16.04.2022 Marks: 60 Time: 2Hours.

Q 1 a Explain the challenges of globalization on Organizational Behavior. 8

b Discuss the Supportive and Collegial model of OB. 7
OR
Q 1 c Briefly explain Job enlargement, Job enrichment as techniques of 8
motivation.
d Describe theory X and Y of motivation and explain how it is applicable 7
in a banking sector.

Q 2 a Explain Gardner’s theory of multiple intelligence. 8

b Explain the stages of group development. 7
OR
Q 2 c Briefly explain the four quadrants of the Johari window. 8
d Discuss the different types of teams. 7

Q 3 a How is organizational culture created and maintained? 8

b What are the sources of conflict? 7
OR
Q 3 c Explain the causes of stress. 8
d Discuss how time can be used effectively. 7
Q 4 a What is meant by organizational development? State its characteristics. 8
b What is TQM? How can it be successfully implemented in an 7
organization?
OR
Q 4 Write short notes on the following: (Any Three) 15
a Belonging needs and Self Actualization needs
b Types of Culture
c Resistance to change
d Social loafing
e Symptoms of stress

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