A MULTI-BUSINESS SALES MONITORING SYSTEM

A Capstone Project by

Alviz, John Andrew

Angeles, Mark Lloyd
Bansil, Blessie Mae
Jamero, Dexter
Maglacion, Rhea Mae

Submitted to the Faculty of Information Technology

Bulacan State University-Sarmiento Campus

In Partial Fulfillment of the Requirements for the Degree

Bachelor of Science in Information Technology

November, 2023
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APPROVAL SHEET

This SAD entitled A MULTI-BUSINESS SALES MONITORING SYSTEM,

prepared and submitted by John Andrew Alviz, Mark Lloyd Angeles, Blessie Mae
Bansil, Dexter Jamero, Rhea Mae maglacion, in partial fulfillment of the
requirements for the Degree of Bachelor of Science in Information Technology
hereby accepted.

<Adviser>
Capstone Adviser

Panel of Examiners

<Chairman>
Chairman

<Panelist 1> <Panelist 2>

Panel Panel Member
Member

Accepted and approved for the conferral of the Degree <Degree>.

Mary Rose C. Columbres, MSIT Rochelle B. Cadayong

Head, I.I.T. Department Instructor, SAD

Prof. Elenita T. Capariño

Dean, BulSU-SC
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DEDICATION

I dedicate this research to God who gives me a lot of strength and wisdom to do
things. I would like to thank Him for being always with me especially when I have
struggles. This study is also for my family who supported me to finish this. And to my
teachers who taught us to learn more and gave ideas to make our capstone project
better and to my school, Bulacan State University (Sarmiento Campus), for being a
great school. To my fellow groupmates, without them this capstone project will not be
finished, for the sleepless nights, efforts, and hard work. Thank you!

R.T.M.
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ACKNOWLEDGMENTS

First of all, I would like to acknowledge the one who love us first. Our amazing
and wonderful creator, God, who never fails to help and believe in us. I would like to
thank Ma’am Rochelle Cadayong our System Analysis and Design Instructor that
teaches us how to do research well. I would like to express my gratitude also to my
groupmate John Andrew Alviz, Mark Lloyd Angeles, Blessie Mae Bansil, and Dexter
Jamero, for exerting an effort to this research and still beside me whatever happens.
I am thankful also to my family who supported me financially and to
understand my situation. It is also a genuine pleasure to express my deep gratitude
to all the people who believed, supported, helped, and expressed concern for us to
accomplish this task, Thank you very much!
R.T.M
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TABLE OF CONTENTS

APPROVAL SHEET ii

DEDICATION iii

ACKNOWLEDGMENTS iv

TABLE OF CONTENTS v

LIST OF TABLES viii

LIST OF FIGURES ix

ABSTRACT x

CHAPTER I 1

INTRODUCTION 1
Project Context 1
Objectives of the Study 2
Scope and Limitations of the Study 2

CHAPTER II 4

REVIEW OF RELATED LITERATURE/SYSTEMS 4

Technical Background (Related System) 4
Presentation of related literature and studies (Thematic Approach) 4

CHAPTER III 5

DESIGN AND METHODOLOGY 5

CHAPTER IV 6

RESULTS AND DISCUSSION 6

Development of the Proposed System 6
Data Analysis 6
Statistical Tool Used 7
Result of the Evaluation of the System 8

CHAPTER V 12

SUMMARY, CONCLUSIONS AND RECOMMENDATIONS 12

Summary 12
Conclusion 12
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Recommendations 12

REFERENCES 13

APPENDICES 14
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LIST OF TABLES
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LIST OF FIGURES
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ABSTRACT

(Note: Use abstract for Capstone Projects with no particular client, and use

Executive Summary for Projects with a client.)

Insert your abstract here. It should be clear, concise, and complete. As much as

possible, limit the introductory part to a few sentences and make sure that the

last sentence reiterates the achievement of the research's general objective. It

should be written in the past tense and should not exceed one (1) page in length.
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CHAPTER I
INTRODUCTION

Today's society relies heavily on data, which is a valuable resource because of what it
allows businesses to achieve. It's crucial to handle, manage, examine, and keep it for future use.
Forecasting is now possible thanks to improvements in computing power, machine learning,
and analysis, as well as access to past and present sales data. Having access to this data gives
you a tactical business advantage since it enables you to make more informed decisions.

A multi business sales monitoring system can help you gain a better understanding of
your customers' demands. Numerous sales tracking systems additionally come with
visualization tools, which could help you comprehend and exhibit your data more effectively.
Sales tracking is crucial because it helps you prevent further losses and encourages you into
making smart gains. By being aware of the numbers, you may make wise decisions based on
the numbers you can already see, which will make you a more effective and astute leader.

This Systems exist that let you follow each client's progress in real-time as they move
through the sales pipeline. As a result, your sales function will perform better because you have
more control over the sales process. This system will improve and provide the security and
accuracy in handling goods sold as well as monitoring the inventory items by just entering data
required.

Objectives of the Study

The system helps the user to manage the sales, facilitate the sales workflow, monitor the
performance, and track the results.

This Systems exist that let you follow each client's progress in real-time as they move
through the sales pipeline. As a result, your sales function will perform better because you have
more control over the sales process. This system will improve and provide the security and
accuracy in handling goods sold as well as monitoring the inventory items by just entering data
required.

The specific objective of this capstone project is to develop a system that can monitor the
performance of their businesses. It can analyze and track the sales activities regularly.
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Scope and Limitations of the Study

Scope

This system focuses only on tracking of sales of different businesses. Along

the process, the sales incurred will be computed and updated automatically and
dynamically during every transaction. This transaction refers to the process and
recording of products will be made accurate, fast and reliable due to the reduction of
human errors. It will provide system security to protect the business data stored in the
database.

Limitation

The usage of barcode technology for sophisticated product searches, employee

payroll, and biometric scanners for system security are not covered in this system.
Additionally, it does not enable online transactions, take checks, credit cards, or debit
cards as forms of payment, and does not compute cash flow, which includes total
expenditures as well as the flow of costs and benefits.

CHAPTER II
REVIEW OF RELATED LITERATURE/SYSTEMS

Technical Background (Related System)

Sales Tracking System for Fabrinet Co., Ltd.

The current sales operation of Fabrinet Co., Ltd. is based on manual operation.
There is not yet a computerized system implemented to support this operation. Most of
the data are stored on paper, while some data are kept in the Microsoft Excel or
Microsoft Access of a standalone computer. In order to perform the required business
functions, it is rather difficult for employees to perform their work manually. Transaction
time of a business process is not favorable and the probability of error occurrence is
high. Moreover, preparation of report is very difficult since data are scattered within the
manual system.
The new proposed computerized system will be developed to replace the existing
manual operation. Application software will be developed to facilitate and support the
sales operation of Fabrinet Co., Ltd., while a database will be constructed in order to
keep all data at one place. This should then help improve the transaction time, reduce
error, and therefore improve the firm's productivity. (Lamwilai, 2006)
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A Point-of-Sale System for Measuring Sales Performance

Sales performance is the measurement of sales activities to guide business

owners to improve their ability to sell a product. It can educate and motivate them to
set their own goals and strive to achieve them. In order to measure sales performance,
a good system for tracking business progress is required, thus the motivation to build
the Warung Dong Sales Performance System (WDSPS), a prototype of point-of-sale,
tracking and reporting system. The prototype has the capability to track daily sales
transactions and generate reports in table and chart forms to help the manager of the
company in decision making.
The prototype has two main modules for regular staffs for data entry and the
manager to view reports. Sales target and benchmark have been used as metrics to
measure the critical success factors in order to determine business success. This
prototype was developed by using an agile development method known as scrum.
Upon completion it was tested by its target users, where in general they said that the
system is easy to use for both novice and expert users. It is hoped that the system can
help the manager to track and measure the performance of the organization and help
the manager in decision making. (Wan Dorishah Wan Abdul Manan et al., 2019)

A new Mobile Business Sales Transaction System

A new sales system, utilizing wireless technologies and mobile devices, which
aims to provide companies with centralized applications to reduce cost and increase
profits, is proposed. The system allows an administrator to control payment processes,
monitor daily transactions, item handing and picking as well as selling procedures
carried out by sales persons.
The system is anticipated to save efforts, time and resources and is expected to
be resilient to change and adaptation. A feasibility study conducted to arrive at a better
understanding of the system performance revealed its suitability as an efficient
business procedure with relevant modifications and changes that need to be
addressed as appropriate. (Otair, 2008)

Implementation of mobile-based monitoring sales system in Semi Tani Shop

This study aims to implement the sales information system of agricultural store
sales based on Mobile and test the usability of the application. Sales data is going to
be stored on the local computer and the cloud. The sales information system focuses
on monitoring reports that can be accessed from anywhere as long as it is connected
to the internet and have POS cloud system. The report is in the form of a Stock report,
Transaction Report, and income statement. This study uses Prototype method.
Implementation results will help Semi Tani Shop owner in the sales management using
OSPOS, as well as monitoring the stocks, stock notes in specified quantities
transaction reports, and income statement using mobile android. This study also
concluded the usability engineering in response time that is at limit 1.0 second and
average around 0.3 seconds. (Utomo, Sayyidati, & Rahmanto, 2017)
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Inventory Control System by Using Vendor Managed Inventory (VMI)

The inventory control system has a strategic role for the business in
managing inventory operations. Management of conventional inventory
creates problems in the stock of goods that often runs into vacancies and
excess goods at the retail level. This study aims to build inventory control
system that can maintain the stability of goods availability at the retail level.
The implementation of Vendor Managed Inventory (VMI) method on inventory
control system provides transparency of sales data and inventory of goods at
retailer level to supplier. Inventory control is performed by calculating safety
stock and reorder point of goods based on sales data received by the system.
Rule-based reasoning is provided on the system to facilitate the monitoring of
inventory status information, thereby helping the process of inventory updates
appropriately. Utilization of SMS technology is also considered as a medium of
collecting sales data in Realtime due to the ease of use . (Alzena Dona Sabila,
2018)

RELATED LITERATURE AND STUDIES (FOREIGN)

Sales Data Monitoring Systems Telkom Indonesia Witel Samarinda Field

Business Government and Enterprise

Business Government & Enterprise is a field in PT. Telkom Indonesia is

engaged in a large scope, namely marketing products to businessmen, government
agencies, and large companies that use internet access with different access to home
internet. This field requires a reporting system and data monitoring to make employee
performance more efficient.
Where for reporting and monitoring contract data or sales will only be accessed
through the website so that it makes it easier for employees to access and make
performance more efficient. Monitoring System is a group of integrated elements that
collect and analyze information from ongoing projects. The purpose of the monitoring
system is that sales in the Business & Enterprise Business can continue to be
monitored to the maximum. (Tejawati, et al., 2019)

Examining the consequences of sales management control strategies in

European field sales organizations

The effective management of sales organizations is important to managers of

international marketing operations spanning multiple countries, but also to managers of
local operations who may question the validity of many of the prescriptions of US‐
based research. Studies sales management control in companies in Austria and the
UK to contribute a European perspective on behavior‐based control compared to
outcome‐based control. Focuses on the pivotal role of the field sales manager
compared to prior research at the salesperson and chief sales executive levels.
Confirms the robustness of the behavior‐based control in these international contexts,
and also contributes a number of new insights to the general sales management
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control research literature. Identifies several important research directions in this
important area, as well as implications for managers of international selling
organizations. (Artur Baldauf, 2001)

The Design of ERP Intelligent Sales Management System

With the popularization of informatization, most companies have their

own information management systems. However, faced with massive amounts
of data, most companies cannot integrate and utilize its potential value. When
traditional companies make sales forecasts, they usually purchase data
completion, connect multiple data source channels, and then judge the future
sales situation perceptually. This lack of data accumulation and analysis, and it
is impossible to display the intrinsic value of the massive data in the system.
Some companies will also build professional data analysis teams or seek help
from third-party companies. But this will cause high expenses and greatly
reduce sales expenses. This study combines artificial intelligence technology
with ERP sales management system. We apply artificial intelligence, machine
learning, and cloud computing to the design and construction of intelligent
ERP sales management system. It solves the core problems of enterprise
product sales through the deep learning function of the sales system. It may
predict enterprise sales and rationally allocate enterprise resources, increase
product sales effectively, and help enterprises build effective modern
management systems. (A.J. Tallón-Ballesteros, 2020)

BUILDING GREEN ENTERPRISE RESOURCE PLANNING SYSTEM ON

SALES MANAGEMENT MODULE FOR THE LEATHER TANNING
INDUSTRY

There are several companies in Garut that are involved in the leather
tanning industry. The tannery industry now produces finished leather that is
produced from the skin of sheep, goats, and cattle. The companies involved
have big interests in the country and improve the economy in Indonesia. Public
awareness is increasing towards the environment and the existence of
international standardization in the form of environmentally friendly certification
for an industry has an influence on companies in the leather industry that do
not yet have certification. One of them is companies that pay more attention to
the environmental aspects of activities that are carried out, to meet
international standards and can obtain certificates to improve the quality of the
company and be able to compete with foreign industries. Activities related to
the leather industry are related to chemicals and produce hazardous waste to
the environment. Currently to monitor the company's supply chain
management such as recording customer data, the process of receiving orders
from customers, the process of checking inventory, is still done manually and
not all processes use the system. This can cause problems such as data that
is not real time, and the business processes of each part of the company are
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not integrated and not monitored properly. These problems can be minimized
by using a system that can monitor and integrate business processes with
environmentally friendly standards. This study discusses system development
in the sales department and is carried out by applying the green sales
management concept based on Enterprise Resource Planning (ERP). The
main objective of this concept is an information system in monitoring the
activities of selling goods to customers that are approved on environmentally
friendly aspects. The implementation of the green sales management system
starts from project preparation, business blueprint, realization, and final
preparation without being aired. (B.B. Ahya, A.Y. Ridwan, 2020)

Design of Enterprise Production and Sales measures and Forecast

Information System Based on WEB

The enterprise supply of raw materials and production, sales, product

information integration as a research object, based on J2EE architecture and
the Spring framework, building Web Based Enterprise production and
distribution and prediction of multi-tier architecture ERP system. First, use
spring + hibernate implementation of MVC design mode ; and, with MVC mode
implementation of J2EE Multi - Application System schema, development
function perfect enterprise sales management system ; last, use move
average law, and Trend Forecast law, and index smooth law, and line type the
most Xiaoping method and curve type the most Xiaoping method Five kind of
algorithm average to sales accurate real - time forecast, decision sector can
developed accurate production plan to effective guidance production job. (G
Shuzhi, Z. Na, 2014)

RELATED LITERATURE AND STUDIES (LOCAL)

Sales Management Control Systems

Sales management control systems (SMCSs) are designed to align salespeople's

activities and actions with organizational objectives. This article reviews and
synthesizes over 50 SMCS articles published in sales, marketing, and management
journals over the past 30 years. We begin by building a comprehensive framework that
enables us to classify prior research into digestible categories (e.g., SMCSs as
antecedents, SMCSs as consequences). Next, we present an analysis of gaps in the
literature.
Among other findings, our analysis reveals that there is an overwhelming focus on
the use of formal (specifically behavior- and outcome-based) controls as compared to
their informal control counterparts. Finally, we suggest avenues for future research: (1)
mapping and understanding the full spectrum of control mechanisms, (2) developing a
fuller understanding of the often-overlooked forms of control (e.g., input and cultural
controls), and (3) more thoroughly analyzing how controls operate (or do not operate)
as an integrated system. (Stacey L. Malek, 2018)
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Impact of Quality Management Systems and After-sales Key Performance
Indicators on Automotive Industry

This paper review focuses on the automotive after sales key performance
indicators and their pertinent developed models in conjunction with considering the
quality management systems which are implemented in automotive manufacturers.
The purpose of this paper is to address the link between quality management system
and after sales services in automotive industry. It is articulated in a manner to review
the reported literature in automotive key performance indicators definition and
importance. This is followed by a discussion on the contemporary quality management
systems in automotive industry and its impact on customer satisfaction. Next, the
author brings to focus the reported literature on warranty service and the relevant
developed model. Finally, the paper concludes with the updated developments in the
after sales business and the latest technologies utilized in this domain. The literature
findings form the input to guide the author in his future research to bridge the gap
between certain types of automotive quality managements systems and after sales key
performance indicators. (Omar Sabbagha, 2016)

Novel Sales Tracking Method to Evaluate a Healthy Corner Store Intervention

Stickers were placed on eligible foods to highlight healthy options as well as assist
with tracking the sales of those products. Store staff removed the sticker and placed it
on a tracking sheet that recorded the date, number of healthy foods purchased,
whether the purchased item(s) contained a fruit or vegetable, and the type of payment.
Storeowners were interested in participating and remained engaged throughout the
program; however, there were challenges with fidelity to the intervention and its
evaluation using the sticker method to track sales. Additional research on methods for
evaluating healthy retail interventions that are simple, low cost, and feasible for
retailers that do not have electronic sales data is needed. (Claire Jon Sadeghzadeh,
2018)

Purchase, Stock and Sales Management System for Gishani Distributors

They store the confectionery items and distribute within their area with the
support of sales representative who is appointed by the UCWPL. Generally, the client
purchase items for a week. They order variety of products at once. They manage all
store records in manually. It was chaotic matter to the management when they
reordering items and stock controlling. Author recognized that they need systematic
program to manage the purchase, stock and sales. By using this system user can
manage category, packing, item, expenses and customer details easily. As well as
Purchase orders, purchase invoices and sales invoices can manage using this system.
Also, this system facilitates the user to generate different kind of reports. Such as
expenses for given period, available stock, sales for given period etc. Only authorized
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users can access the system. According to the present software engineering theories
and by studying the problem domain, the Rational Unified Process (RUP) was
identified as the most suitable development methodology. (Buddika, 2017)

Sales Monitoring Information System at Mojokopi Coffee Shop Using Website-

Based Moving Average Method

The mojokopi coffee shop sales monitoring information system based on the
website can process transaction data so as to produce information in monitoring sales
reports without having to open documents, as well as using the application of sales
forecasting to get sales prediction results. This website-based monitoring information
system conducts interviews and direct observations as a method of data collection. It is
designed using the PHP and MYSQL programming languages. With the existence of a
monitoring information system, existing problems from monitoring sales can be
resolved, therefore a website-based information system is designed. (Renita Oktaviani
Irawan, 2021)

CHAPTER III
DESIGN AND METHODOLOGY

For the complete copy of chapter III format, refer to these links:

Chapter III format (Game development) / Guidelines for Game Dev

Chapter III format (Mobile App development)

Chapter III format (Web-Based and IS)

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