Perception of business entrepreneurs in the implementation of

business One Stop Shop in Bago City

Depala Ma.Angelica, Puentespina Solejoy, Calaguas Kevin, Añover Mark Kent,

Trava Noven Paul, Villaflores Jomar, Blanca Angelica, Ordinal Rose Mae,

Alimon Arnold, Plaga Maria Patricia, Gallardo Mary Gold

Bachelor Science in Office Administration, Bago City College

Research 2: Research in Office Administration

Dr. Antonieta May M. Singson

June 2022
 ABSTRACT

The purpose of this work is to investigate and identify the perception of business

entrepreneurs in the implementation of business One Stop Shop in Bago City.

Entrepreneurs have been identified as instrumental to the economic survival of society

and have therefore become the focus of an increasingly large number of studies. This

thesis will expound upon studies by focusing on aspects of the studies that pertain to

perception and implementation. This work will focus on business entrepreneurs

perceptions and how they implement laws in one stop shop intended to prevent

commission of bureaucratic behavior to most government agencies. It will focus on the

perceptions the entrepreneurs have of themselves, the perceptions they have of their

environments and the perceptions others have of entrepreneurs and implementation of

business one stop shop.The aim of this work is to increase understanding of the exact

influence of these perceptions by studying the topic from a variety of its properties based

on literature that has been written by others in the past and Republic Act No. 11032

otherwise known Ease of Doing Business and Efficient Government Service Delivery

Act of 2018, Aims to strengthen and lessens the perennial problem of bureaucratic red

tape which causes graft and corruption.

Keywords: Entrepreneurs, entrepreneurship, perceptions, business, implementation,one

stop shop,R. A 11032

 APPROVAL SHEET

This dissertation entitled PERCEPTION OF BUSINESS ENTREPRENEUR IN THE IMPLEMENTATION

OF BUSINESS ONE STOP SHOP IN BAGO CITY prepared and submitted by Depala Ma. Angelica,
Puentespina Solejoy, Gallardo Mary Gold, Añover Mart Kent, Blanca Angelica,
Villaflores Jomar, Calaguas Kevin, Alimon Arnold, Noven Paul Trava, Ordinal Rose
Mae, Plaga Maria Patricia in partial fulfillment of the requirements for the degree of
BACHELOR OF SCIENCE IN OFFICE ADMINISTRATION has been examined and is
recommended for acceptance and approval for Bachelor ’s Degree Program

PANEL OF EXAMINERS

ROSEMARIE L. LAGUNDAY, Ed.D

Chairman

SHEILA D. FLOJEMON, Ed. D. AZUCENA R. MATEO, MSCJ,

RN
(Member) (Member)

ROSEMARIE G. LAGUNDAY, Ed.D

Dean

ANTONIETA MAY M. SINGSON, Ed.D.

(Adviser)
 ACKNOWLEDGEMENT

I would like to acknowledge and give my warmest thanks to my instructor Miss May

Antonietta Singson who made this work possible. His/her guidance and advice carried

me through all the stages of writing our project. I would also like to thank my thesis

committee: Rosemarie L. Lagunday, Ed.D, Sheila D. Flojemon Ed. D, Azucena R. Mateo,

for letting our defense be an enjoyable moment, and for your brilliant comments and

suggestions, thanks to you.

I would also like to thank Dr.Gorgonio T.Parroco, Bago City College, for allowing the

researcher to conduct study in this college

Sincere appreciation is accorded to each and every one of them for their unselfish

contribution,For the sleepless nights we were working together before deadlines,and

for all the fun we had together and my family as a whole for their continuous support

and understanding to this noble undertaking.

Finally, I would like to thank God, for letting us through all the difficulties. We have

experienced your guidance day by day. I will keep on trusting you for our future.
 Table of Contents

Page

TITLE PAGE i ABSTRACT

ii APPROVAL SHEET. iii

ACKNOWLEDGEMENT iv

TABLE OF CONTENTS v

LIST OF TABLES vi

CHAPTER I INTRODUCTION 1

Review of Related Literature 2

Theoretical Background with schematic diagram 3

Statement of the Problem 4

Hypotheses 5

Significance of the Study 10

Scope of the Study 12

 Definition of Terms 13

CHAPTER 2 METHOD 14

Research Design 15

Respondents 18

Research Instruments 20

Data Gathering Procedures 25

Data Analysis 30

Ethical Consideration 33

CHAPTER 3 RESULTS AND DISCUSSION

Results 34

Discussion 35

CHAPTER 4 CONCLUSION AND RECOMMENDATION 38

Summary of Findings 40

Conclusion 43
 Recommendations 45

PROPOSED PROGRAM (if any) 46

REFERENCES 47

APPENDICES 50

A. Communication

B. Instruments

C. Validation form results

D. Pictures/Documentation

E. Curriculum Vitae
 CHAPTER 1

INTRODUCTION

Entrepreneurs are the heartbeat of business; they facilitate financial circulation

around the world and have saved many countries from dangerously low unemployment

rates because of their ability to produce in the absence of previously existing corporate

infrastructure. Entrepreneurship is the process of taking on the risk of starting a new

business. This involves organizing and running the business. Entrepreneurs are unique

because of their ability to concoct ideas and develop ways to make those ideas possible,

profitable and sustainable. Unfortunately, nearly two-thirds of entrepreneurial business

ventures fail or are abandoned within four years of their creation (Bann, 2019).The

perception of entrepreneurs has been identified as important components of success. Not

only are the perceptions held by the entrepreneurs of significance, the perceptions held by

those who have potential influence on an entrepreneur’s success are also worth

consideration.This will investigate the perceptions on entrepreneurial success by giving a

more complete analysis of entrepreneurs’ perceptions of internal and external factors as

well as an investigation of the perceptions that others have of the entrepreneurs; past and

present research has shown that each of these perceptions has a unique impact on creation

and success of entrepreneurial endeavors.

This Act shall be known as the Ease of Doing Business and Efficient Government

Service Delivery Act of 2018 which declared the policy of the State to promote integrity,
accountability, proper management of public affairs and public property as well as to

establish effective practices, aimed at efficient turnaround of the delivery of government

services and the prevention of graft and corruption in government. Shall apply to all

government offices and agencies including local government units (LGUs), government-

owned. Business One Stop Shop (BOSS) ~ a single common site or location, or a single

online website or portal designated for the Business Permit and Licensing System (BPLS)

of an LGU to receive and process applications, receive payments, and issue approved

licenses, clearances, permits, or authorizations.

The e-BOSS aims to streamline and automate processes in LGUs such as

accepting electronic submission of application; issuing electronic tax bill or order of

payment; accepting online payment; releasing of electronic version of permits, licenses,

and clearances; and providing gateway facility linked to courier service. The purpose of

this study should focus on the perception of the business entrepreneurs in the

implementation of one stop shop in Bago City.

Review of related literature

This chapter shows related studies, written works and other concepts which are

related to the topic of this study. This chapter presents the related literature and studies by

themes.

According to leader Migz zubiri the author of Republic Act No. 11032 also

known as Ease of Doing Business and Efficient Government Service Delivery Act of

2018 mandates all government offices and agencies including local government units
(LGUs), Government-Owned or -Controlled Corporations (GOCCs) and other

government instrumentalities to provide services covering business and non-business

related transactions, which adopts simplified procedures that will reduce red tape and

expedite transactions in government and it is an act that aims to streamline the current

systems and procedures of government services.

In accordance with the government's mandate of ease of doing business, local

government unit (LGU) holds its annual business one-stop to encourage business renewal

and new applications. In compliance with section 11 of Republic Act no. 11032, an act

promoting Ease of Doing Business and Efficient Delivery of Government Sevices .

In compliance with Section 11 of Republic Act No. 11032, an act promoting Ease of

Doing Business and Efficient Delivery of Government Services, every January, the

Department of Trade and Industry, through Negosyo Center Sariaya, joins the local

government of Sariaya in conducting the Business One-Stop Shop (BOSS). It is a

convergence of various business development services in one place. With this initiative,

business owners can conveniently obtain their business permits and other clearances in

just one place, no more going to different offices. With the presence of Senior Business

Counselor Shayne B. Nocus of DTI NC Sariaya, business name registration, advisories

on business development, and other business and consumer issues were readily attended

to. To date, a total of 100 business name applications (new and renewal) have been

processed. As we enter the new normal, the organizers and participating agencies

administer a strict health protocol to ensure the safety of the participants and stakeholders

involved.
Theoretical background

This study is anchored on the theory of Gomezelj and Kusce (2017) by The

Influence of Personal and Environmental Factors on Entrepreneurs' Performance. They

concluded with the fact that no environmental factor was found to be more influential to

entrepreneurial success than the characteristics of the entrepreneurs themselves for this

reason, an entrepreneur’s perceptions and reactions to his or her environment hold much

more weight than the environment itself. Regardless of the abilities, talents or training

possessed by a particular entrepreneur, environmental surroundings and the perceptions

that entrepreneurs have of those surroundings will always have an influence on

entrepreneurial ventures. The way in which an environment is perceived is a decisive

factor in regards to the way in which that environment is interacted. For the purposes of

this theory in this research the term environment refers to the settings and conditions with

which an entrepreneur interacts. These settings can include people, government,

competing entities or a number of other objects that entrepreneurs may recognize as

influential to their own business success. As researchers have pointed out, the decision to

start an entrepreneurial venture begins when an individual perceives that practice as

desirable and possible (Gomezelj & Kusce, 2017). Without this type of perception of the

environment, entrepreneurs would be unwilling to start their own businesses at all

Successful entrepreneurs tend to recognize how to cater to the needs of their market by

providing services in a way that was appealing to their target audience; this recognition of

market needs requires an accurate perception of the features of a business that will satisfy

the needs of a target customer based.

Conceptual Framework Implementati
on
Of One Stop
To conceptualize this study will
Shop
focus on the the perception of business
Profile of the
Respondents Citizen's charter
entrepreneurs in terms of the implementation of business one stop shop based on RA
Access to
A. Sex
government
B. Age
11032. service through
C. Type of frontline
business services
Report card
survey

Statement of the problem

This study aims to determine the perception of the business entrepreneurs in the

implementation of one stop shop in Bago City.

Specifically, this study aims to answer the following:

1. What is the profile of the respondents?

a. Sex

b. Gender

c. Type of business

2. What is the perception of the entrepreneurs in the implementation of the Local

Government of Bago of one stop shop?

3. Is there a significant difference between the perception of the respondents in the

implementation of the Local Government of Bago of one stop shop when grouped

according to the profile variables?

Hypothesis

After the formulation of the statement of the problem, the following hypothesis will be

drawn.

1. There is no significant difference between the perception of the respondents in the

implementation of the Local Government of Bago of one stop shop when grouped

according to the profile variables?

Significance of the study

This study will be beneficial to the ff.

Administrator- This study will provide campus administrator to have a baseline data as

to determine the perception of business entrepreneur in the implementation of one stop

shop in Bago City

Entrepreneur- This study will help entrepreneur to determine the extent of their

perception as to the implementation of their business one stop shop

Future Researcher- The result of this study will give an idea to future researcher to

continue further researches relating to perception and implementation to their business

one stop shop as entrepreneur

Researchers- This research is conducted by a student who aims to know the level of

perception and implementation for the business entrepreneur in developing skills and

interest

Treasurer's Department- This study it is the office incharge of the BOSS an idea to

entrepreneur

Scope of the study

This purpose of this study should focus on the perception of the business

entrepreneurs in the implementation of one stop shop in Bago City. Forty participants

will be taken from the 2 Barangays in Bago. Barangay Poblacion and Barangay Ma-ao.

This study will answer the demographic profile of of the respondents such as sex, gender,

and type of business, could yield a significance difference in the perception of business
entrepreneurs in the implementation of business to the extent of practices of the

respondents.

Definition of terms:

The following terms used in this study will be conceptually and operationally

defined as follows:

Entrepreneurs - An entrepreneur is an individual who starts and runs a business with

limited resources and planning, and is responsible for all the risks and rewards of their

business venture. The business idea usually encompasses a new product or service rather

than an existing business model.

(http://www.investopedia.com/articles/investing/092514/entrepreneur-vs-small-business-

owner-defined.asp).

In this study, this refers to the entrepreneurs whose business is located in Bago

City.

Business One Stop Shop (BOSS) – a single common site or location, or a single online

website or portal designated for the Business Permit and Licensing System (BPLS) of an

LGU to receive and process applications, receive payments, and issue approved licenses,

clearances, permits, or authorizations.

(https://www.lawphil.net/statutes/repacts/ra2018/ra_11032_2018.html)

In this study, this refers to the business one stop shop operations in Bago City.
 Citizen Charter-Is an official document, a service standard, or a pledge, that

communicate. In simple terms, information on the services provided by the government

to it's citizens pursuant to section 6 of Republic Act 11032. Its described in detail the

comprehensive and uniform checklist of requirements for each type of application or

request procedure to obtain a particular service, person/responsible for each step,

maximum time to conclude the process documents to be presented by the applicant or

requesting party.

http://arta.gov.ph/wp-content/uploads/2020/07/JMC2019-001_-

_Implementing_Rules_and_Regulations_of_RA_11032.pdf

Access to government service through frontline services-In order to provide an effective of government
services, government officers and employees are expected to adopt and implement the provisions of
these rules and other rules that may be issued in the future which aim to further improve the systems and
process of government agencies. These include accepting, processing, approving, or denying of
application/request.

http://arta.gov.ph/wp-content/uploads/2020/07/JMC2019-001_-
_Implementing_Rules_and_Regulations_of_RA_11032.pdf

Report card survey-Refers to an evaluation tool that provides a quantitative measure of actual
government service user perceptions on the quality, efficiency and adequancy of different government
services, as well as a critical evaluation of the office or employee.

http://arta.gov.ph/wp-content/uploads/2020/07/JMC2019-001_-
_Implementing_Rules_and_Regulations_of_RA_11032.pdf

Chapter II

RESEARCH METHODOLOGY
 This study followed the proper research protocol through research design,

respondents, research instrument, the data gathering procedure, data analysis and ethical

procedures.

Research design

This study will use the quantitative descriptive survey method to evaluate the

perception of business entrepreneurs in the implementation of business One Stop Shop in

Bago City.

A descriptive research is a type of conclusive research which is concerned with

describing the characteristics of a particular individual or group. It includes research

related to specific predictions, features or functions of person or group narration of facts.

The aim is to evaluate the perception of business entrepreneur in the implementation of

one stop shop in Bago City.

Data were gathered through survey with the aid of a researcher made question.

Participants

In this study, participants were from the two Barangays in the Municipality of Bago City.

These include the following; Barangay Poblacion, Barangay Ma-ao. The respondents are

particularly the Business entrepreneurs who been have a one stop shop. This study

targeted 20 entrepreneur each barangay. The study has a total of 40 respondents. Data

was gathered to determine the perception of entrepreneur in the implementation of

business one stop shop in different Barangay of Bago City. Due to the constraint of time,

the researcher employed purposive sampling in the selection of the participants.

Measures

The data gathering research instrument that will be used to determine perception of

business entrepreneurs in the implementation of business one stop shop in Bago City

consists of two parts:

Part I-includes the profile of the respondents including, name which is optional, age,

and sex and the type of business they were offered. Part II-consists of two segments

which are the fifteen item questions which aimed to determine the perception of business

entrepreneurs in the implementation of business one stop shop in Bago City . The

respondents rated each item using the following five scale rating with the corresponding

verbal interpretations: 1- Absolutely no, 2- Mostly no, 3- Neither Yes or No 4- Mostly

Yes, and 5- Absolutely Yes.

The instrument of the data gathering was adapted from Best and Kahn(2017) and

modify by the researchers and was subjected to validity and reliability tests.

VALIDITY OF THE INSTRUMENT

According to Fraenkel, Jack R, Wallen (2015) validity is the appropriateness;

meaningfulness, correctness, and usefulness of the inferences are research makes. It is the

most important idea to deliberate when arranging of choosing an instrument to be used.

Thus, a research instrument must be accurate and measures what it aimed to measure. An

adapted and modified questionnaire was used in this study.

To address the validity of the instrument, it was validated by the three validators,

which are __Chris Conception________, ____Ma.Czarina R.Gaudite________________,

_____Joseph Balasabas___________________ whose expertise and specialized

knowledge are required to examine the relation of the questionnaire to the study and to

establish the face and content validity of the research instrument, using the rating scales

which was developed by Carter V. Good and Douglas B. Skates, and C. H. Lawshe.

Three Suggestions of the panel of jurors were integrated into the final formulation of the

instrument with a mean of 3.57 and interpreted as excellent.

Data Gathering Procedure

Upod confirming the validation and realibility test of the questionnaire the

researcher developed the data gathering by giving the authority in charge for the approval

of permits in conducting the study in the two barangay namely; Brgy Poblacion and Brgy

Ma-ao and select 20 business entrepreneurs. A face to face survey was conducted, first

the researcher informs business entrepreneur for the purpose of study after that give them

awareness about the study and ask for their consent to be one of the respondents. Finally

the respondents answered the questionnaires within 4-5 minutes after the respondents

answered,the researchers collected the data.

Data Analysis

The presentation of each of the objectives was stipulated with statistical tools for

the analyses of data.

To determine the extent of demographic profile of entrepreneurs in terms of sex,

gender, type of business, the frequency and percentage count distribution will be used.

To determine the perception of business entrepreneur in terms of implementation

of business one stop shop the Mean was used. The formula for mean is:

Σx
x=
n

Where: x = the mean

Σ x = the sum of the data

n = the sample size

To analyzed the mean the table below is the interpretation of the score:

Scores Interpretation

4.50-5.00 Fully implemented

3.50-4.49 Implemented

2.50-3.49 Partially implemented

1.50-2.49 Neither fully nor partially implemented

1.00-1.49 Not implemented

 To test the significant difference between the profile and the extent of local

government in the perception of business entrepreneur to the implementation of business,

in sex and age the t-test was used and for the type of business, the ANOVA (Analysis Of

Variance) was used.

ETHICAL CONSIDERATION

Privacy and confidentiality are the major ethical considerations in any research study

(Emory and Cooper 1995). The research satisfied these concerned as follows.

The researcher first obtained a letter from the sponsoring school (BAGO CITY

COLLEGE) to introduce herself to the Health facilities management before the

commencement of the study. Permission to conduct the research was also gatekeepers,

who were the Business entrepreneurs in Bago City.

The respondents were assured that the names and other personal information will not be

disclosed.

The respondents were free to withdraw anytime during the course of data collection. That

is, the researcher ensured as much as possible that participation in the research was

voluntary.

The collected data was presented as a group instead of individual analysis.

The researcher respected the rights of the sponsoring institution (Bago City College) by

conducting the research objectively.

 Chapter III

RESULTS AND DISCUSSIONS

This chapter presents the result, which is supported by tables, analysis,

interpretations, and discussions of the findings. The results and discussions of the

findings focused mainly on the problems of the study. The results of the study are

presented in tabular forms.

Profile of the respondents

Respondent’s profile when considered by selected variables showed the following

figures found in Table 1.

Table 1.
Respondent’s Profile

Variables Grouping Classification Frequency Percentage

Sex Female 30 75%

Male 10 25%
 Total 40 100%

Age BELOW 35 18 45%

35 AND ABOVE 22 55%

Total 40 100%

Types of Manufacturing 7 17.50%

Business Merchandising 26 65.00%

Services 7 17.50%

Total 40 100%

Table 1 shows in the previous page is the profile of the respondents. On the first

part, out of 40 respondents, 30 or 75% of them are female and 10 or 25% of them are

males. Based on the data, the number of female entrepreneurs are larger compared to the

number of male entrepreneurs.

When the respondent are grouped according to age, out of 40 respondents, 18 or

45% of them age below 35 and 22 or 55% of them age 35 and above. Based on the data,

the number of entrepreneurs age 35 and above are larger compared to the number of male

entrepreneurs.

On the other hand, when the respondents grouped according to type of business,

out of 40 respondents, the number manufacturing businesses is 7 or 17.50% , while the

merchandising businesses is 26 or 65%, and the services businesses is also 7 or 17.50% .

The data shows that Merchandising type of business has largest number, while

manufacturing and services business have the same number base on the respondents.
Table 2.1 The perception of the entrepreneurs in the implementation of the Local
Government of Bago in the implementation of one stop shop when grouped
according to sex, age and type of business

Variable N Mean Interpretation

SEX Female 30 3.48 Implemented
Male 10 3.81 Implemented
AGE BELOW 35 18 3.56 Implemented
(Younger)
35 AND ABOVE 22 3.58 Implemented
(Older)
Manufacturing 7 3.61 Implemented
TYPES OF Merchandising 26 3.54 Implemented
BUSINESS
Services 7 3.64 Implemented
Grand Total 40 3.57 Implemented

Table 2.1 shows the level perception of the entrepreneurs in the implementation

of local government of Bago in the implementation of one stop shop.

When forty respondents were grouped according to sex, thirty female respondents

have the mean of 3.48, while the ten males respondents have the mean of 3.81, both

means were interpreted as “Implemented”.

 When forty respondents were grouped according to age, eighteen younger

respondents have the mean of 3.56, while the twenty-two older respondents have the

mean of 3.58, both means were also interpreted as “Implemented”.

When forty respondents were grouped according to type of business, seven

respondents belongs to manufacturing businesses with the mean of 3.61, twenty-six of

the respondents were belong to merchandising type of businesses with the mean of

3.54 while there is also seven respondents offers services with the mean of 3.64, all of

the three means were interpreted as “Implemented”.

Table 2.b
The perception of the entrepreneurs in the implementation of the Local Government of
Bago in the implementation of one stop shop

ITE MEAN INTERPRETATION

M STATEMENT
1 The government provided unified business 4.46 Fully Implemented
application form?
2 The government provided checklist of 4.46 Fully Implemented
requirements for each application request?
3 Reject application/request with complete 2.22 Partially
requirements without valid reason implemented
4 There were person/s responsible for each 4.29 Fully Implemented
step
5 There were procedures to obtain a particular 4.44 Fully Implemented
service
6 Asked for extra requirements and charge fees 2.29 Partially
not indicated in the citizen charter implemented
7 Able to complete the processed on time 4.02 Fully Implemented
8 Informed requesting party about disapproval 3.08 Implemented
of application/request
9 Issued official receipt for the payment 4.68 Fully Implemented
received
10 Attended to application/requesting parties 4.15 Fully Implemented
who are within the premises of a government
office before the end of official working
hours and during lunchtime
11 There were employees involved in fixing 2.54 Partially
 activities in exchange of money or other implemented
benefit
12 Employees accepted written request of the 3.49 Implemented
requesting party
13 Failed to act within the prescribed time on 2.59 Partially
the application/request without valid reason implemented
14 Procedures for filing complaints are visible 3.9 Implemented
in the area.
15 No noon break policy was observed 3.78 Implemented
OVERALL MEAN SCORE 3.63 Implemented

Table 2 shows the level perception of the entrepreneurs in the implementation of

local government of Bago in the implementation of one stop shop.

In the 15-item questionnaire, there were 7 or 47% of the questions has the mean

range of 4.01 to 5.00, which is interpreted as “Fully Implemented”, these were

questions items 1,2,4,5,7,9,and 10. There were 4 or 27% of questionnaire item whose

mean belong to range to 3..01 to 4.00 which is interpreted as “Implemented”, these

were items 8,12,14,and 15. While there were four questions whose mean belong to

range to 2.01 to 3.00 which is interpreted as “Partially Implemented”, these were items

3,6,11, and 13.

Generally, the overall weighted mean of the fifteen questions were 3.63 and

interpreted as “Implemented” as the overall perception towards the implementation of

the Local Government of Bago on one stop shop. These result implies that the

implementation needs improvement or reviews on those items who were interpreted as

“Implemented” and “Partially Implemented” to provide the best services to the

businesses enterprises of Bago City.

 Transparency is important in government operation as it is observed that it is correlated

to practice and performance (Gabriel and Gutierrez, 2017). Transparency is embraced

by accountability. It ensures higher local legislative performance commensurate to the value

of public money (Gabriel and Ong 2018). Posting of citizens charter informs the public of the

standard of service so that they may demand for it. Although there is a comprehensive and

uniform checklist on each type of transaction, one of the participant from CD I suggested

that if possible, minimize the requirements on the checklist which is not possible as the

concern of the processor because it was already lessen and based on what the process

requires especially on the transactions that involves appointments. Table 2. Resul

Table 3-a.
The significant difference between the perception of the respondents implementation of
the local government of Bago in the implementation of one stop shop when grouped
according to sex

t-Test a 0.05

Unequal Sample Sizes

Female Male

Mean 3.48 3.81

Variance 0.26 0.09

Observations 30 10

Hypothesized Mean Difference 0

 Df 26

t Stat -2.450

P(T<=t) one-tail - Difference < Hypothesized Difference 0.011 0.989

T Critical one-tail 1.706

P(T<=t) two-tail 0.021

T Critical Two-tail 2.056

Reject Null Hypothesis because p < 0.05 (Means are Different)

Table 3.a shows the significant difference between the perception of the

respondents in the implementation of the Local Government of Bago of one stop shop

in terms of sex. It is shown in the result that the female mean score of 3.48 with the

variance of 0.26 while the male mean score of 3.81 with the variance of 0.09. It also

shows in the result that t-stat value of -2.450 is in within the t-tabular value of ±2.056,

at 0.05 level of significance with the degree of freedom of 26. Therefore, the null

hypothesis is rejected.

Since the null hypothesis is rejected, then there is a significant difference

between the perception of the respondents in the implementation of the Local

Government of Bago of one stop shop in terms of sex. This result implies that the male

respondents have higher perception towards the implementation of the Local

Government of Bago of one stop shop than the female respondents.

Table 3-b.
The significant difference between the perception of the respondents implementation of
the local government of Bago in the implementation of one stop shop when grouped
according to Age

t-Test a 0.05
Unequal Sample Sizes

Below 35 35 and

YO Above

Mean 3.56 3.58

Variance 0.15 0.31

Observations 18 22

Hypothesized Mean Difference 0

df 37

t Stat -0.134

P(T<=t) one-tail - Difference < Hypothesized Difference 0.447 0.553

T Critical one-tail 1.687

P(T<=t) two-tail 0.894

T Critical Two-tail 2.026

Cannot Reject Null Hypothesis because p > 0.05 (Means are not

different)

Table 3.b in previous page, shows the significant difference between the

perception of the respondents in the implementation of the Local Government of Bago

of one stop shop in terms of age. It is shown in the result that the below 35 years old

respondents has the mean score of 3.56 with the variance of 0.15 while the 35 years

old and above respondents have mean score of 3.58 with the variance of 0.31. It also

shows in the result that t-stat value of -0.134 is outside and fall in the rejection region

of the t-tabular value of ±2.026, at 0.05 level of significance with the degree of

freedom of 37. Therefore, the null hypothesis is accepted.

 Since the result is failed to reject the null hypothesis, then there is no significant

difference between the perception of the respondents in the implementation of the

Local Government of Bago of one stop shop in terms of age. This result implies that

younger respondents have the same perception towards the implementation of the

Local Government of Bago of one stop shop as older respondents.

Table 3-c.
The significant difference between the perception of the respondents implementation of
the local government of Bago in the implementation of one stop shop when grouped
according to Types of Business
3.c Types of Business

SUMMARY
Groups Count Sum Average Variance
Manufacturing 7 25.27 3.61 0.14
Merchandising 26 91.93 3.54 0.29
Services 7 25.47 3.64 0.16

ANOVA
Cannot Reject Null Hypothesis because p > 0.05 (Means are not different)
Source of SS df MS F P-Value F crit
Variation
Between Groups 0.07 2 0.04 0.15 0.86324547 0.15
Within Groups 9.11 37 0.25

Total 9.18 39
The result is not significant at p < .05.

Post Hoc Manufacturing Merchandising

Merchandising 0.0736
Services 0.0288 0.1022

Table 3.c shows the significant difference between the perception of the

respondents in the implementation of the Local Government of Bago of one stop shop

in terms of business type. It is shown in the result that the business type with the

respondents who offers Manufacturing businesses has the mean score of 3.61 with the

variance of 0.14, while the respondents who offers merchandising bisinesses type of

business have mean score of 3.54 with the variance of 0.29, and the respondents who

offers services have mean score of 3.64 with the variance of 0.16. It also shows in the

result that F-ratio value of 0.15 is lesser than the p value of 0.86, at 0.05 level of

significance with the degree of freedom of 39. Therefore, the null hypothesis is

accepted.

Since the F statistic shows that there is no overall difference between the sample

means, the Post Hoc Tukey HSD (beta) or Tukey's HSD (honestly significant

difference) were conducted to show pairwise comparisons within the ANOVA data, it

is shown on the table that between the various pairs of means – not any of them has

significant difference.

Therefore, the result shows there is a failed to reject the null hypothesis, then

there is no significant difference between the perception of the respondents in the

implementation of the Local Government of Bago of one stop shop in terms types of
business. This result implies that respondents whether the businesses manufacturing,

merchandising or services, they have the same or common perception towards the

implementation of the Local Government of Bago of one stop shop.

Chapter IV

CONCLUSION AND RECOMMENDATION

CONCLUSION

1. Out of 40 respondents, when the respondent are 30 or 75% of them are female and

10 or 25% of them are males. When the respondent are grouped according to age, out

of 40 respondents, 18 or 45% of them age below 35 and 22 or 55% of them age 35

and above. On the other hand, when the respondents grouped according to type of

business, out of 40 respondents, the number manufacturing businesses is 7 or

17.50% , while the merchandising businesses is 26 or 65%, and the services

businesses is also 7 or 17.50% .

2. On the 15-item questionnaire conducted, there were 7 or 47% of the questions has

the mean range of 4.01 to 5.00, which is interpreted as “Fully Implemented”. There

were 4 or 27% of questionnaire item whose mean belong to range to 3.01 to 4.00

which is interpreted as “Implemented”. While there were 4 or 27% of 15-item

questions whose mean belong to range to 2.01 to 3.00 which is interpreted as

“Partially Implemented”.
 3. There is a significant difference between the perception of the respondents in the

implementation of the Local Government of Bago of one stop shop in terms of sex.

While there is no significant difference between the perception of the respondents in

the implementation of the Local Government of Bago of one stop shop in terms of

age. And then there is no significant difference between the perception of the

respondents in the implementation of the Local Government of Bago of one stop shop

in term of types of business.

RECOMMENDATION

Based on the result of findings, the following are recommendations for future

implementation

•Encourage agency-level initiatives that promote efficiency and ease in government

transactions. Support such initiatives with a documentation and monitoring protocol

particularly in the implementation of RA 11032.

•Ensure that the PACDs (Public Assistance Complaints Desk ) are visible and available to

the clients in response to preference for personal interactions and demand-driven, precise

information received.

•Have an available and visible PACDs ( Public Assistance Complaints Desk ) in each

baranggays here in Bago City

•Researchers suggest that Use ARTA as minimal conditions for public service improvement. Use
lessons gained from other efficiency-oriented initiatives, such as ISO accreditation, and specific
Doing Business programs for improvements on the ARTA standards and implementation.

• Researchers suggest that Preempt possible unintended consequences on the ‘fixing

market’ of the Zero-Contact Policy provisions of the EODB, in response to the preference

of clients to talk to persons for specific information needed, instead of going through

voluminous data in Citizen Charter.

REFERENCES

Bann, C. L. (2019). Entrepreneurial lives: A phenomenological study of the lived

experience of the entrepreneur, including the influence of values, beliefs, attitudes, and

leadership in the entrepreneurial journey (Ph.D.). Capella University, United States --

Minnesota. Retrieved from

http://search.proquest.com/pqdtft/docview/193969186/abstract/6199D1102C9D45FFP

Q/21

Gomezelj, D. O., & Kusce, I. (2017). The influence of personal and environmental
factors on entrepreneurs’ performance. Kybernetes, 42(6), 906–927.

https://doi.org/http://dx.doi.org/10.1108/K-08-2012-0024

Best, J.W., &Kahn, J .V (2006).Research in education. Hong Kong: Pearson Education Inc.

https://garph.co.uk/IJARMSS/Feb2019/G-12.pdf

APENDICES

Appendix A
LETTER

Appendix F
 Table of data when group according to sex
Sex Female Male
N
1 3.6 4.4
2 4.40 4.07
3 4.13 4.07
4 4.00 3.87
5 3.93 3.87
6 3.87 3.73
7 3.80 3.67
8 3.73 3.60
9 3.67 3.47
10 3.67 3.40
11 3.60
12 3.60
13 3.60
14 3.60
15 3.53
16 3.53
17 3.53
18 3.53
19 3.53
20 3.53
21 3.47
22 3.40
23 3.33
24 3.27
25 3.27
26 3.13
27 3.13
28 3.00
29 2.67
30 1.47
Mean 3.48 3.81
Variance 0.2596 0.0936
Count 30 10
T-Test compute -2.450

t-tab ±2.056

Appendix G
Table of data when group according to sex
Age
Below 35 YO 35 and Above
N
1 3.67 3.93
 2 3.87 3.40
3 2.67 1.47
4 3.00 3.80
5 4.07 3.40
6 3.87 3.47
7 3.60 3.87
8 3.53 3.60
9 3.53 3.27
10 3.53 3.60
11 4.00 3.53
12 3.73 4.40
13 4.13 3.60
14 3.67 3.60
15 3.60 3.33
16 3.27 3.73
17 3.13 3.53
18 3.13 3.67
19 4.40
20 3.53
21 3.47
22 4.07
Mean 3.56 3.58
Variance 0.1522 0.3139
Count 18 22
T-Test compute -0.134
t-tab
2.026

Appendix H
Table of data when grouped according to the type of business
TYPE OF Services
BUSINESS Manufacturing Merchandising
N
1 4.40 3.60 3.53
2 3.47 3.93 3.00
3 3.53 3.67 4.13
4 3.53 3.87 3.40
5 3.67 1.47 3.53
6 3.27 3.73 3.80
7 3.40 3.60 4.07
8 3.67
9 3.33
10 4.07
 11 3.60
12 3.60
13 3.53
14 4.40
15 3.73
16 3.60
17 3.87
18 3.13
19 3.87
20 3.27
21 3.47
22 3.13
23 2.67
24 3.60
25 3.53
26 4.00
Mean 3.61 3.54 3.64
Variance 0.1369 0.2939 0.1568
Count 7 26 7

Appendix I
SUMMARY OF RESULT
N\ITEM SEX AGE TYPE OF BUSINESS MEAN SUM
1 F 43 Merchandising 3.60 59
2 F 37 Merchandising 3.93 58
3 F 29 Merchandising 4.00 50
4 F 32 Merchandising 3.67 58
5 M 42 Merchandising 3.87 58
6 F 46 Manufacturing 4.40
7 F 28 Service 3.53 49
8 F 38 Merchandising 1.47 57
9 M 50 Merchandising 3.73 56
10 M 64 Manufacturing 3.47 66
11 F 42 Merchandising 3.60 56
12 F 51 Merchandising 3.67 55
13 F 44 Manufacturing 3.53 66
14 F 48 Merchandising 3.33 55
15 M 65 Merchandising 4.07 55
16 F 50 Manufacturing 3.53 62
17 M 48 Merchandising 3.60 54
18 F 48 Merchandising 3.60 54
19 F 58 Merchandising 3.53 54
20 M 52 Merchandising 4.40 54
21 F 31 Merchandising 3.73 54
22 F 32 Merchandising 3.60 53
23 M 25 Merchandising 3.87 53
24 F 27 Service 3.00 49
25 F 32 Service 4.13 47
26 M 38 Service 3.40 47
27 F 34 Merchandising 3.13 53
28 F 28 Service 3.53 45
29 M 24 Manufacturing 3.67 61
30 F 39 Service 3.80 40
31 M 28 Service 4.07 22
32 F 42 Manufacturing 3.27 61
33 F 39 Manufacturing 3.40 60
34 F 28 Merchandising 3.87 53
35 F 32 Merchandising 3.27 53
36 F 40 Merchandising 3.47 53
37 F 34 Merchandising 3.13 52
38 F 26 Merchandising 2.67 52
39 F 28 Merchandising 3.60 51
40 F 28 Merchandising 3.53 51