HITASHI PATEL

Email id: Hitaship3756@gmail.com

Phone: 973-498-5442 US Citizen
PROFESSIONAL SUMMARY:

 A seasoned Scrum Master with over 10 years of progressive experience in large-scale enterprise
environments, with ability to spearhead self-organizing teams, significantly amplifying the value
delivered
 Extensive experience in IT industry, actively working within Agile environments, proficient in
utilizing diverse frameworks such as Scrum, Kanban, SAFe, Spotify
 Skilled in the facilitation of all Scrum and SAFe events, including daily stand-ups, sprint planning,
retrospectives, sprint reviews, along with SAFe’s Inspect and Adapt, and Program Increment
Planning
 Effectively lead the successful delivery of numerous high-visibility projects, consistently meeting
deadlines and budget constraints, surpass stakeholder expectations, and attain exceptional
customer satisfaction ratings
 Well-versed in Agile development techniques such as Test-Driven Development, Continuous
Integration and Deployment, DevOps practices, Pair Programming, and Behavioral Driven
Development
 Effective leadership with robust communication, logical reasoning, and problem-solving
capabilities, all driven by a commitment to make a significant impact
 Proficient in conveying critical insights to product and engineering teams, utilizing Agile metrics
like Sprint Burndown, Feature Burndown, Lead/Cycle time, and leveraging Objective and Key
Results (OKR) for strategic alignment
 Expert in brining teams through the establishment of clear Definition of Done (DoD), Definition of
Ready (DoR), and collaborative working agreements
 Provide hands-on coaching to teams, Product Owners, and stakeholders, nurture a culture of self-
organization, continuous improvement, and relentless focus on customer value
 Proficient in JIRA and other Agile tools, leverage technology to streamline processes, track metrics,
and enhance transparency
 Excellent in leading onshore and offshore teams with effective communication and servant
leadership

CERTIFICATES:

 Certified Scrum Master (CSM)

 Agile Certified Practitioner (PMI-ACP)
 Certified SAFe Scrum Master (SAFe SSM)
 Project Management Professional (PMP)

SKILLS & TOOLS:

 Agile Frameworks - Scrum, Kanban, SAFe Coaching, teaching, mentoring and Facilitation
 Work Management Tools - JIRA, ADO, Mural, MIRO, Confluence, Azure DevOps
 Product Backlogs & Roadmaps, User Experiences, Strategic Planning, Product Design &
Development, Customer Centricity
 Key Performance Indicator (KPI) & Deliverable Performance, Software Development
 Process Design & Management, Communication & Collaboration, Stakeholder Relationship
Management
PROFESSIONAL SUMMARY:
Bayer Healthcare Pharma June 2021- Current
Sr. Scrum Master / Agile Coach
 Assist the team to comprehend and apply Agile frameworks such as Scale, Scrum, Kanban, and
events like Scrum of Scrums, PI planning, retrospectives to grasp their significance and utility
 Drive teams in iteration execution, communicate with management and stakeholders, protect the
team from uncontrolled injection of work
 Proactively identify and eliminate impediments and facilitate flow
 Work collaboratively with cross functional and cross divisional teams to meet defined goals and
objectives, as part of overall roadmap and program delivery
 Support the teams using a servant leadership style and leading by example
 Track and communicate metrics including team velocity, commit vs deliver ratio and
iteration/release progress
 Ensure the Agile teams are practicing the core agile principles of collaboration, prioritization, team
accountability, and visibility
 Identify and remove impediments, prevent distractions that interfere with the ability of the team
to deliver the Iteration goals
 Work with different teams on the Agile Release Train (ART) to discuss any cross-team
impediments and help resolve them
 Assist teams in making appropriate commitments through story selection, feature breakdown,
building product roadmaps and task definition
 Coach and mentor teams, Product Owners, Delivery Leads, and Program Leads in the formulation
of OKRs, product visions, and roadmaps, as well as in lead performance measures, while foster
self-organization within teams
 Empower the team to understand and visualize the most efficient work sequence, measure and
analyze their performance using metrics (throughput, cycle time, morale, etc.), and apply these
insights as the basis for their ongoing improvement initiatives
 Coach teams in the effective adoption of Agile methodologies, with an emphasis on successful
practices such as User Stories, ATDD (Acceptance Test-Driven Development), TDD (Test-Driven
Development), Continuous Integration, Continuous Testing, Pair Programming, Automated
Testing, and Agile Games
 Influence JIRA to construct enduring roadmaps, generate sprint-level reports, and oversee daily
task tracking to monitor and enhance team progress

Chase Bank August 2017 - June 2021

Scrum Master
 Facilitated essential Agile meetings for two or three teams, which included Sprint Planning, Daily
Stand-up, Demo, Retrospective, and Backlog refinement sessions
 Provided guidance to the team and various stakeholders in the adoption of DevOps principles,
which included aspects such as pipelines, collaboration, Test-Driven Development (TDD), and
Continuous Integration/Continuous Deployment (CI/CD)
 Implemented Agile metrics and Key Performance Indicators (KPIs) to consistently monitor team
performance, which facilitated data-driven decision-making for enhanced results
 Engaged in Scrum of Scrums (SoS) sessions to promote transparency within the (ART)
 Ensured effective communication and coordination within the team(s), while also upheld the
essential Scrum artifacts and facilitated the key Scrum ceremonies
 Used Azure DevOps (ADO) to monitor teams progress, Agility health, and team metrics such as
Lead time, cycle time, velocity, capacity management, defect trend
 Demonstrated exceptional leadership, handled conflict and management, interpersonal
communication, investigative, negotiation, collaboration, and virtual management skills
 Collaborated with product owners and stakeholders to ensure their active engagement with the
team and their inclusion in the regular feedback loop
 Led continuous improvement initiatives with teams as implemented insights from retrospectives
and applied tangible solutions to enhance team efficiency and boost delivery success
 Acted as a servant leader to eliminate roadblocks reported by the team, also required cross-team
collaboration or engagement with executive leadership

Geico Insurance June 2013- August 2017

Scrum Master
 Guided and coached the teams on agile practices that aligned with team standards, assisted them
in fulfilling their commitments and objectives on a day-to-day and sprint-to-sprint basis
 Enhanced the agile culture through coaching via gamification, Kaizen, Agile maturity assessments,
and measurement, helped the team improve velocity and sprint success, while determined for
continuous improvement
 Created an environment that empowered and energized team members, with a strong emphasis
on accountability, adaptability, and collaboration
 Ensured that the development teams practiced the core agile principles of collaboration,
prioritization, team accountability, and visibility
 Facilitated team events and ensured the preservation of the agile mindset while worked towards
development a high-performance culture
 Managed and maintained JIRA and Confluence instances to ensure data integrity, efficient task
management, and a well-organized repository of project documentation
 Facilitated the Scrum process for Scrum teams with substantial cross-functional impacts, which
included leading Scrum of Scrums and oversaw all other Scrum ceremonies
 Collaborated with cross-functional teams to implement Kanban principles and practices, fostered a
culture of continuous improvement, and efficiently managed workflows

Goldman Sachs November 2012- June 2013

Scrum Master
 Monitored team progress and performance metric while actively assisted team in identify and
implement enhancement
 Ensured that all teams participated in the Inspect and Adapt (I&A) workshop at the end of the PI,
fostered a culture of reflection and continuous improvement to enhance future program increment
 Facilitated all team gathering, encompass the Daily Stand-up/Scrum, Grooming Session, Sprint
Planning, Sprint Review/Demo, and Sprint Retrospective, to ensure effective collaboration and
seamless execution
 Demonstrated a deep understanding and proactively adopted agile methodologies and principles
 Engaged proactive measure to eliminated obstacles and challenges that hindered the Development
Team's advancement in their work

EDUCATION:

Bachelors in Commerce – MS University

Master’s in Business Administration – Navrachana University