Samipa Khanal

Contact # 732-813-3694 Direct / 732-438-1906 x 114 Board – jagan@systechus.com

Professional Summary
Dedicated and results-oriented Scrum Master with 8 years of experience in facilitating Agile methodologies to enhance
project delivery efficiency and team collaboration. Adept at guiding cross-functional teams through the Scrum framework,
fostering a culture of continuous improvement, and ensuring successful execution of complex projects. Proficient in
problem-solving, and communication, committed to empowering teams to achieve their full potential by promoting Lean-
Agile principles and driving innovation.

Core Competencies
Software Development Life Cycle (SDLC) | Agile Methodologies- Scrum, Kanban, Scrumban, SAFe, TDD, BDD |
Strategic Planning | Empowered Leadership | Cross-Functional Team Management | Conflict Resolution | Risk Mitigation|
Leadership| Facilitation | Mentoring | Coaching | Contingency Planning | Transparency | Continuous Improvement|
Requirement Analysis | Business Analysis | Project Management| Business and IT Alignment | Change Management|
Project Planning| Data Management | Data Governance | Process Improvement | Scrum Ceremonies | Release Planning |
Jira | Azure DevOps| Product Backlog Management | Velocity & Capacity Calculations | Prioritization | Estimation |
Continuous Flow | Theory of Constraints | Core Protocols | Core Commitments | Customer Satisfaction

Work Experiences
The Dow Chemical Company
Midland, MI
August 2022– Present
Scrum Master
Project Description: The Dow Data and Analytics Project aims to establish an Integrated Data Hub for centralized data
storage and implement an Enterprise Data Catalog for streamlined data discovery. Key objective is to enhance the
company’s data management capabilities and data-driven decision-making ensuring data accessibility, governance, and
quality while fostering data security, compliance, and data stewardship across the organization.
 Work with the Enterprise Data Catalog team to implement Microsoft Purview as the catalog tool for Dow data
and Enterprise Data Governance Team in cleansing critical data elements for improved data quality.
 Contribute to the delivery of enterprise-wide Data and Analytics Project by guiding and training two agile teams
through adoption of agile and lean practices.
 Collaborating closely with Product Owners to define infrastructure and data governance requirements while
helping team members prioritize tasks.
 Maintain and manage well-refined product and sprint backlogs in project management tool (Azure DevOps) as
well as Information Radiators for enhanced visibility and transparency.
 Discuss cross team dependencies with Scrum Masters and Release Train Engineer to proactively reduce
bottlenecks while focusing on the Program Increment objectives.
 Create queries to track project deliverables to channel metrics dashboard and RAID items in Azure DevOps to
log in risks, actions, issues, or decisions.
 Manage and resolve blockers and impediments to enable teams to meet sprint goals and deliverables consistently
with increased productivity.
 Fostering a sense of ownership, accountability, and cross-functional collaboration among team members.
 Implement data-driven decision-making practices, leveraging metrics and insights to guide continuous
improvement efforts.
 Calculate Lead Time and Cycle Time and utilizing historical data analysis to predict work item complexity for
improved work planning and estimation.
 Organize and facilitate Scrum ceremonies, including Daily Standups, Sprint Planning, Sprint Review, and Sprint
Retrospective meetings.
 Address conflicts and disagreements within the team, helping to find constructive solutions and maintain a
positive working environment.
  Facilitate communication between catalog implementation and Microsoft support team in addressing issues faced
while setting up Catalog tool connection to required data sources and other technical and infrastructure issues.
 Work closely with Data Governance consultants in determining requirements for Catalog data estates insights,
access requests process, audit process, catalog tool customizations and workaround solutions.

Environment: Scrum, Scrumban, Azure DevOps, Microsoft Purview, SharePoint, Azure Data Lake Storage, SAP BW,
Hana, Microsoft Power Automate, Service Now, Power BI

State of Maine, Department of Education

Augusta, ME
May 2021 – Present
Scrum Master
Project Description: The project pertains to providing support to NEO Data Reporting System which is an Operational
Data Store (ODS) that contains numerous data sets from twenty modules with specific areas of functionality submitted by
Maine schools and districts. It is used as a data collection system which produces reports after communicating with other
existing systems the department uses to produce State and Federal reports to help calculate state subsidy for districts,
informing legislative policies, and helping the department supported schools and districts to make decisions about
programs and curriculum needs.
 Worked with two cross functional agile teams, used Behavior Driven Development (BDD) for one of the
teams.
 Created working agreements by establishing communication plan within the team and the stakeholders.
 Worked with the Enterprise Agile Coach in establishing Agile Coaching Practices across the management
empowering work culture focused on quality, efficiency, and continuous improvement.
 Worked with the management in overseeing the work intake process, making sure the work items are refined
with inputs from the required stakeholders before the team prepares for backlog development.
 Used Core Commitments and Core Protocols as the foundation to bringing positive change and enhancing
communication in a remote setting among various teams.
 Worked with the Team Leads in building cross-team interactions, aiming to reducing silos and be more
transparent.
 Worked with the team to update and review process documents like the Definition of Ready (DoR) and
Definition of Done (DoD) encouraging them to follow and monitor the progress.
 Tracked the progress of work items using Actionable Agile Analytics (AAA), retrieving data, writing queries,
and providing reports to the required stakeholders including the team and product owners.
 Helped team members transition from Sprints to a continuous flow process using the concepts of lead time, cycle
time, continuous flow, and throughput.
 Managed conflicts among team members, different teams along with other stakeholders’ management.
 Negotiated solutions, talked about technical debt reduction and code reviews with the architects and developers.
 Coached teams about the importance of pair and mob programming, thus encouraging KT and reduction in
production bugs.
 Created materials and facilitated workshops on knowledge building, team charters, roles, and responsibilities.
 Facilitated scrum ceremonies such as sprint planning, refinement, retrospective, and sprint reviews to monitor
progress, listening and proactively working on team concerns and impediments.
 Used various sprint retrospective techniques like sailboat, election manifesto, mad sad glad to help team
members participate in conversations to improve team performance and overall health of the team.
 Worked alongside Product Owners in backlog prioritization, backlog management and tracking.
 Identified blockers and bottlenecks to remove the obstacles while developing solutions with the team.
 Encouraged team to use management tool (Azure DevOps) correctly and informatively for data collection
purposes.
 Increased throughput and reduced cycle time by evangelizing Kanban principles, transparency, inspection, and
adaptation.

Environment: Scrum, Scrumban, Behavior Driven Development (BDD), Azure DevOps, .Net framework, Actionable
Agile Analytics (AAA), SQL server database, SSRS, SSIS
The Kroger Company
Charlotte, NC
January 2020 – May 2021
Scrum Master
Project Description: This project involved implementing a centralized data warehouse system for the purpose of
enhancing the existing legacy system by assimilating historic and new customer data from the client’s physical stores to
gain insight into the customer spending pattern and keep track of the inventory in real-time. The goal was to offer tailored
promotions in Consumer-Packaged Goods (CPG) product category based on the product performance report while
enhancing instore customer shopping experience and cross selling the products using predictive analytics in e-commerce
platforms.
 Worked as a lead for two agile teams ensuring that the teams embrace core values, adopt SAFe principles and
practices.
 Managed resources, timelines, high level documents such as the project scope, project charter, and statement of
work.
 Responsible to reinforce team rules, help the team focus on iteration goals following the Program Increment
objectives.
 Coordinated inter team cooperation and helped the team operate well on the train by continuously improving
communication and relationships with other teams helping the team remain aware of opportunities to engage.
 Assisted Product Owner in backlog grooming, defining product roadmap and story prioritization with
respect to the scope.
 Facilitated the Scrum Ceremonies including the sprint planning meetings, daily stand ups and sprint
retrospective meetings.
 Organized and facilitated the sprint review meeting ensuring that the team members participate with clear
agenda to discuss.
 Documented feedback during the sprint retrospective meeting, evaluate the progress and created improvement
plans.
 Assisted the team in estimating user stories using Planner Poker, resolving conflicts and reach a common
consensus.
 Extensively used Jira to review the sprint burn-down chart, burn-up charts, velocity chart to track the team
progress.
 Ensure transparency, cooperation among team members and help them to center attention to what is needed.
 Participated in Scrum of Scrums for cross-team planning, highlighting dependencies and addressing points of
integration.
 Coached the team in planning, self-organization, collaboration, and iterative development ensuring that the
processes are aligned with goals while also providing guidance when necessary.
 Supported the team in addressing and eliminating roadblocks to improve the likelihood of achieving goals,
deliver value.
 Assisted the Product Owner to refine and maintain product backlog using information gathered during the
sprint ceremonies.
 Facilitated cross-team interactions in support of the Agile Release Train (ART) and relentless improvement in
the enterprise ensuring continuous integration and continuous delivery.
 Strongly focused on the change management process including change evaluation, impact analysis and risk
mitigation efforts.

Environment: Essential SAFe, Jira, Confluence, Salesforce, Azure SQL database, Azure Data Factory, Data Bricks,
Azure SQL Datawarehouse (Synapse Analytics), MS Project, Power BI

Staples
Boston, MA
October 2018 – December 2019
Scrum Master
Project Description: Implemented an Omni Channel Marketing Strategy ensuring that the message is relevant and
consistent in all e-commerce channels (Retargeting, Email Marketing, Social Media ads and Mobile Marketing)
while using frequency capping and business rules to provide customers a seamless experience with the use of Interaction
Studio in Salesforce Marketing Cloud to trigger the interaction in any e-commerce channel they prefer resulting in
funnel conversion, customer satisfaction and customer loyalty. Used Journey Builder of Salesforce Lightning Console
to map out complete customer journey and gathered analytics reports from Adobe Analytics for performance
optimization.
 Worked as an agile coach for the salesforce team ensuring the team follows the agile principles and abides by
the rules.
 Assisted Product Owner in story mapping, defining product roadmap, minimum viable product and features
for the release.
 Assisted the BA in handling epics, creating user stories, and writing acceptance criteria and attended
prioritization meeting.
 Created a framework for the project defining the number of releases and the sprints while also conducted sprint
zero.
 Facilitated sprint planning meeting for the team members in presence of the Product Owner and the Business
Analyst.
 Assisted the team in user story estimation ensuring consensus making sure the team does not overestimate the
stories.
 Conducted all other scrum ceremonies including daily stand ups, sprint review and sprint retrospectives using
various techniques such as silent writing and safety check.
 Worked with the marketing team in Salesforce understanding the functionalities of the Marketing Cloud as well
as coordinated with the Sales team and Service Team while also worked on Salesforce CPQ to review sales
transaction.
 Facilitated knowledge transfer session for the management, coached on agile framework ensuring they follow
the rules.
 Adept in solving team impediments, helping them deal with any roadblocks and assisting them to get used to
the framework.

Environment: Agile-Scrum, Jira, Confluence, Salesforce CRM, Marketing cloud, Community cloud, MySQL, Oracle,
Force.com, Interaction Studio, Email studio, Mobile Studio, Advertising studio, Web studio, Sales Cloud, Service Cloud,
Salesforce CPQ, Salesforce Lightning, Apex, Visualforce, Journey Builder, Quip, MuleSoft.

Mastercard Inc.
O’Fallon, MO
December 2017 – July 2018
Scrum Master/Business Analyst
Project Description: The project was about the implementation of SAP S/4 HANA Finance by upgrading SAP ERP 6.0
on the cloud followed by a database migration from Oracle to SAP HANA using SAP Migration Cockpit. The objective
was to manage receivables, payments, streamline revenue collection and payment reconciliation with SAP Fiori apps by
automating receivable managements and payments from multiple sources into one system while also managing customer
accounts by integrating customer care and dispute management and reducing customer churn by properly processing
payments and targeting collections to customers who require it as a part of an Email based Trigger Campaign.
 Worked with the stakeholders and Subject Matter Experts (SMEs) to understand the project scope, domain,
documents, and the business process in each step of the assessment and elicitation.
 Assisted the management to set up a scrum team making sure they understand the process and agile
methodologies.
 Conducted a knowledge transfer session for new team members ensuring they understand the principles and
assisting them throughout the process and scrum ceremonies.
 Assisted the Product Owner in high-level backlog grooming activities as well as Prioritization and maintaining
roadmap.
 Worked as a proxy Business Analyst for user stories slicing and writing acceptance criteria based on the business
value.
 Assisted the team in estimation using Planning Poker and T-shirt sizing techniques ensuring that they are in the
same page.
 Facilitated other scrum ceremonies and reviewed the activities through daily scrum stand-up meetings as well as
the Information Radiators including the sprint burn-up and burn-down charts.
  Assisted the team to resolve impediments, helping them receive managerial assistance and making sure they feel
comfortable working with various teams.

Environment: Agile-Scrum, Rally, Confluence, SAP Migration Cockpit, IBM-Infosphere Information Server, Salesforce
Cloud, SOAPUI, Cucumber, SAP Fiori Apps, SAP S/4 Hana Finance, SAP Hana, Oracle

Axis Bank
Hyderabad, India
January 2016 – October 2017
Project Manager
Project Description: The project was an integration project involving the integration of Sitecore 7.5 into SharePoint to
leverage Sitecore’s web content management capabilities using the SharePoint Integration Framework (SPIF). It was
an API level integration project offering advanced features to better customize presentation components and managing
content with digital marketing features while establishing a conversational channel with site visitors and providing
dynamic content personalization based on various business parameters.
 Conducted interface analysis, document analysis, interviewed stakeholders and used observation technique to
understand the existing business process and project scope.
 Created Business Requirement Document and Functional Requirement Specification based on the project objectives.
 Conducted gap analysis to derive requirements for existing system enhancements while also conducted cost-
benefit analysis to figure out the feasibility of the system benefit over investment.
 Maintained a risk register while analyzing potential risks over the project period and determining mitigation
measures.
 Created Use Case and Activity diagram based on the functionality of the enhanced system using Lucid Chart
while also created wireframes and mockups using Balsamiq for the SharePoint UI after the integration of
Sitecore.
 Assisted the Product Owner in writing Epics, User Stories and Acceptance Criteria while deciding number of
releases and sprints based on Minimum Viable Product and features.
 Working with the Scrum Master to ensure that the team follows Scrum framework assisting him in coaching the
management and team members when necessary as well as helping to resolve any kind of impediments.
 Participating in various Scrum Ceremonies to ensure that team’s effort align with the business requirements.
 Used codeBeamer ALM for requirement management, document management, testing and quality
management, risk and task management.
 Created a data mapping document to map source data with target data based on the requirement of integration
process.
 Used SQL queries (select, insert, update, and delete) to extract data to perform data verification at the backend as per
requirements of the data mapping document.
 Used Informatica PowerCenter to ensure smooth data integration, data profiling, data cleaning and transformation.
 Used Tableau for data visualization and creating customized dashboards to analyze the data in non-technical form.
 Created a comprehensive API document using Swagger specifying elements for each request and response and
testing the process using Postman tool to verify the results as per the business requirement.
 Assisted the testing team to draft test plans for the iterative cycle while also defining test conditions and test cases.

Environment: Waterfall- Scrum, Informatica PowerCenter, MS Project, Tableau, codeBeamer ALM, SharePoint,
Sitecore, Oracle, Swagger, Postman

Education

Masters in Business Administration, Campbellsville University, KY (2023- 2025 (present))

Masters in IT Services Administration and Management, Campbellsville University, KY (2021- 2023)
Masters in Global Media and Communication Studies, University of Bridgeport, CT, 2018-2020