1)) As the manager of a coffee restaurant shop, it is crucial to have an efficient supply chain

management process in place to ensure that all operations run smoothly and customers receive high-
quality products. Here are some ways to identify efficiency in supply chain management and propose
technical-driven solutions:

I) Use of technology: A technological-driven solution that can be adopted is to use an inventory

management software tool like Quickbooks and POS. By implementing this technology, the coffee
shop can track inventory levels, sales, and stock levels, and can place automatic reorder notifications
when supplies run low. This solution helps to reduce the likelihood of stockouts and overstocks, which
can be costly.

Ii) Efficient Delivery Scheduling: Proper scheduling of delivery trucks is necessary for a smooth supply
chain management process. It ensures that enough supplies are available to cater to the shop's
demand without the need for rush orders. The solution for this is to use GPS tracking software that
helps track the delivery whereabouts of the company's delivery trucks. It can also help the company
to plan delivery routes, make deliveries more accurate and timely, thus avoiding delays, and
improving customer satisfaction.

III) Procurement Best Practices: Efficient supply chain management process involves the sourcing of
quality resources from reliable suppliers at a competitive price, while ensuring that the terms of the
purchase contracts are adequately enforced. Additional technology solution for this is to use an
eProcurement system. An eProcurement system can help streamline the procurement process by
automating the request for proposals (RFP), and vendor bidding processes online. Other processes like
PO approval and invoice approval can be done digitally, thus reducing the time, energy, and paper
trail associated with manual procurement processes.

IV) Forecasts and Projections: Analyzing sales records from the Point of Sales, together with other
real-time data available would provide insight into forecasting consumer demand in the future.
Efficient supply chain management integrates predictive analytics to forecast future demand and
trends. A technical solution for this is to use artificial intelligence software, which can automate
inventory management by providing real-time, accurate data on sales trends, seasonality, and other
key drivers, which can help the coffee shop to plan their procurement processes better.

2)) Management Information System (MIS) plays a crucial role in the digital transformation of any
business, including coffee restaurants. The following are the rules of MIS in a coffee restaurant driven by
digital transformation:

I) Data collection: MIS should collect data through various sources, including online transactions,
customer feedback, and social media. This data provides insights into customer preferences, behavior,
and feedback that can be leveraged for business decisions.
Ii) Data analysis: The collected data should be analyzed using new technologies such as Artificial
Intelligence (AI) and Big Data Analytics. These technologies can efficiently process the large quantity
of data to generate insights and provide actionable recommendations.

Iii) Management Dashboard: The insights and recommendations generated by the MIS should be
presented in an easily digestible format on a management dashboard. The dashboard can provide
real-time data analysis for decision-making and improve operational efficiency.

Iv) Inventory Management: The MIS should track inventory levels and provide accurate inventory
projections based on the sales forecast. This can help the coffee restaurant to optimize their inventory
and avoid stockouts.

V) Customer Relationship Management: The MIS should help the coffee restaurant to create a unified
customer profile across all channels. This will help in personalizing the customer experience and
building a long-term relationship with the customers.