HPCL Service Request: 8000021038, TES Rejected mistakenly by RO

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General Data Category

ID: 8000021038 Category: ERP-SAP
Description: TES Rejected mistakenly by RO Sub Category: HR
Reported by: Shailesh Singh Gautam Area: Business Travel
Employee ID: 31941130 Sub Area: Domestic Travel
Support Team: HRHPCL2 HR-HPCL-L2
Message Proce… Mr. Pal Sundhara Babu Chintala Solution Catego… Known Error
Processing Data
Status: Forwarded Relationships
Recommended … Pr… 3: Medium Related Problem:
Dates Related Reque…
Created: 23.03.2024 15:42 Related Knowle…
Changed: 26.03.2024 10:38 Project:
First Response … Project Phase:
IRT Status: 0%
Due by: Reference Objects
MPT Status: 0%
Configuration It…
Service Product: INVESTI… ITSM def…

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23.03.2024 15:42:02 Shailesh Singh Gautam

My TES for TI-1000041683 (01-DOMESTIC TRAVEL) was routed to my RO Shri Tapas Mandal (Emp
31902140) with no comments for reason for routing TES to him.

Further, while sending back the TES, the same was mistakenly rejected by him.
Please change the status of the TES to created level so that I can submit the same for disbursement again.
Else please advise suitable solution.

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