Information system management (ISM) is the process of planning, developing, implementing,

and operating information systems to support an organization's goals and objectives. ISM
professionals are responsible for ensuring that information systems are aligned with the
organization's overall strategy and that they meet the needs of users.

ISM plays a vital role in organizations of all sizes and industries. By effectively managing
information systems, ISM professionals can help organizations to improve efficiency,
productivity, and decision-making.

Here are some of the specific roles that ISM professionals play in organizations:

● Develop and implement information system strategies: ISM professionals work with
senior management to develop information system strategies that support the
organization's overall goals and objectives.
● Manage the information system development process: ISM professionals oversee the
development of new and enhanced information systems. This includes tasks such as
gathering requirements, designing systems, developing software, and testing systems.
● Manage the information system infrastructure: ISM professionals are responsible for
the hardware, software, and networks that support the organization's information systems.
● Provide information system support to users: ISM professionals provide support to
users of the organization's information systems. This includes tasks such as training users,
troubleshooting problems, and providing help desk support.
● Protect the organization's information assets: ISM professionals are responsible for
protecting the organization's information assets from unauthorized access, use, disclosure,
disruption, modification, or destruction.

ISM professionals play a critical role in helping organizations to succeed in the digital age. By
effectively managing information systems, they can help organizations to improve their
operations, make better decisions, and gain a competitive advantage.

Here are some examples of how ISM can be used to improve an organization's performance:

● A retail company can use ISM to develop a customer relationship management (CRM)
system that helps it to track customer interactions and preferences. This information can
then be used to improve customer service and marketing campaigns.
● A manufacturing company can use ISM to develop a production planning and control
system that helps it to optimize its production process. This system can help to reduce
costs and improve delivery times.
● A financial services company can use ISM to develop a risk management system that
helps it to identify and manage risks. This system can help to protect the company from
financial losses.

Overall, ISM is a critical discipline that helps organizations to achieve their goals and objectives.
By effectively managing information systems, ISM professionals can help organizations to
improve their efficiency, productivity, decision-making, and overall performance.