A B C D E G H I J K L M N O P Q R S T U V

1 1. If two tellers are used, what will be the average waiting time for a customer before reaching a teller? On average, how many customers will be in the bank, including those being served?
2
3 Data Results Range Nam Cells
4 l= 30 (mean arrival rate) L = 3.4285714 L G4
5 m= 20 (mean service rate) Lq = 1.9285714 Lambda C4
6 s= 2 (# servers) Lq G5
7 W = 0.1142857 Mu C5
8 Pr(W > t) = 0.504805 Wq = 0.0642857 n F13:F38
9 when t = 0.083333 P0 G13
10 r= 0.75 Pn G13:G38
11 Prob(Wq > t) = 0.279385 Rho G10
12 when t = 0.083333 n Pn s C6
13 0 0.1428571 Time1 C9
14 Economic Analysis: 1 0.2142857 Time2 C12
15 Cs = 18 (cost/server/unit time) 2 0.1607143 W G7
16 Cw = 30 (waiting cost/unit time) 3 0.1205357 Wq G8
17 4 0.0904018
18 Cost of Service 36 5 0.0678013
19 Cost of Waiting 102.8571 6 0.050851
20 Total Cost 138.8571 7 0.0381383
21 8 0.0286037
22 9 0.0214528
23 0.25
10 0.0160896
24 11 0.0120672
25 0.2
12 0.0090504
26 13 0.0067878
27 0.15
14 0.0050908
Probability

28 15 0.0038181
29 0.1
16 0.0028636
30 17 0.0021477
31 0.05
18 0.0016108
32 19 0.0012081
33 0
20 0.0009061
34 0 2 4 6 8
21 0.0006795
10 12 14 16 18 20 22 24
35 Number of Customers in System 22 0.0005097
36 23 0.0003822
37 24 0.0002867
38 25 0.000215
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41
42
43
44 The average waiting time for a customer before reaching a teller is Wq = 0.064 hours which is equivalent to 3.84 minutes. While there will be an L = 3.428 for the total number of customers in the bank, including those being served.
 A B C D E G H I J K L M N O P Q R S T U V W X Y Z
1 2. As part of the company policy is to have no more than 10 percent chance that a customer will need to with more than five minutes before reaching a teller, how many tellers need to be used in order to meet this standard?
2
3 Data Results Range NameCells
4 l= 30 (mean arrival rate) L = 1.73684211 L G4
5 m= 20 (mean service rate) Lq = 0.23684211 Lambda C4
6 s= 3 (# servers) Lq G5
7 W = 0.05789474 Mu C5
8 Pr(W > t) = 0.239461 Wq = 0.00789474 n F13:F38
9 when t = 0.083333 P0 G13
10 r= 0.5 Pn G13:G38
11 Prob(Wq > t) = 0.019441 Rho G10
12 when t = 0.083333 n Pn s C6
13 0 0.21052632 Time1 C9
14 Economic Analysis: 1 0.31578947 Time2 C12
15 Cs = 18 (cost/server/unit time) 2 0.23684211 W G7
16 Cw = 30 (waiting cost/unit time) 3 0.11842105 Wq G8
17 4 0.05921053
18 Cost of Service 54 5 0.02960526
19 Cost of Waiting 52.10526 6 0.01480263
20 Total Cost 106.1053 7 0.00740132
21 8 0.00370066
22 9 0.00185033
23 0.35 10 0.00092516
24 0.3
11 0.00046258
25 12 0.00023129
26 0.25 13 0.00011565
27 14 5.7823E-05
Probability

0.2
28 15 2.8911E-05
0.15
29 16 1.4456E-05
30 0.1 17 7.2278E-06
31 18 3.6139E-06
0.05
32 19 1.807E-06
33 0 20 9.0348E-07
34 0 2 4 6 8 10 12 14 16 18 20 22 24 21 4.5174E-07
35 Number of Customers in System 22 2.2587E-07
36 23 1.1294E-07
37 24 5.6468E-08
38 25 2.8234E-08
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44 Upon noticed, with s = 2 Prob(Wq > t) = 27.9% which is more than 10 percent; While if there are s = 3 the Prob(Wq > t) = 1.9%. Therefore, there was must be 3 tellers needed to meet this standard policy.
 A B C D E G H I J K L M N O P Q R S T U V W X Y Z AA AB AC AD AE AF AG AH AI AJ AK
1 3. Ruben feels that a significant cost is incurred by making a customer wait because of potential lost future business. He estimates the cost to be Php 0.50 for each minute a customer spends in the bank, counting both waiting time and service time. Given this, how many tellers should Sally employ?
2
3 Data Results Range NameCells
4 l= 30 (mean arrival rate) L = 1.73684211 L G4
5 m= 20 (mean service rate) Lq = 0.23684211 Lambda C4
6 s= 3 (# servers) Lq G5
7 W = 0.05789474 Mu C5
8 Pr(W > t) = 0.239461 Wq = 0.00789474 n F13:F38
9 when t = 0.083333 P0 G13
10 r= 0.5 Pn G13:G38
11 Prob(Wq > t) = 0.019441 Rho G10
12 when t = 0.083333 n Pn s C6
13 0 0.21052632 Time1 C9
14 Economic Analysis: 1 0.31578947 Time2 C12
15 Cs = 18 (cost/server/unit time) 2 0.23684211 W G7
16 Cw = 30 (waiting cost/unit time) 3 0.11842105 Wq G8
17 4 0.05921053
18 Cost of Service 54 5 0.02960526
19 Cost of Waiting 52.10526 6 0.01480263
20 Total Cost 106.1053 7 0.00740132
21 8 0.00370066
22 9 0.00185033
23 0.35 10 0.00092516
24 0.3
11 0.00046258
25 12 0.00023129
26 0.25 13 0.00011565
27 14 5.7823E-05
Probability

0.2
28 15 2.8911E-05
0.15
29 16 1.4456E-05
30 0.1 17 7.2278E-06
31 18 3.6139E-06
0.05
32 19 1.807E-06
33 0 20 9.0348E-07
34 0 2 4 6 8 10 12 14 16 18 20 22 24 21 4.5174E-07
35 Number of Customers in System 22 2.2587E-07
36 23 1.1294E-07
37 24 5.6468E-08
38 25 2.8234E-08
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40 In this problem, since Ruben estimated the cost to be 0.50 pesos per minute, which is equivalent to 0.008333 per hour. Since the total cost is 138.86 for 2 tellers; and total cost would cost to 106.11 for 3 tellers, while if there are 4 tellers, there will be 118.34 total cost. Therefore, since having 3 tellers have lower total cost. Therefore, there must be 3 tellers.