Chapter 1: Welcome to The World of OB

Multiple Choice questions

1) ________ is the study of the impact that individuals, groups, and structure have on behavior
within organizations.
A. Conceptual skills
B. Leadership
C. Human skills
D. Organizational behavior

2) Which of the following is not a managerial task performed in traditional management?

A. Decision making
B. Exchanging routine information
C. Planning
D. Controlling
3) What is the managerial activity where the main tasks are “motivating, disciplining, managing
conflict, staffing and training”?
A. Traditional Management
B. Communication
C. Human Resources Management
D. Networking

4) According to Luthans' research, successful managers, meaning those that were quickly
promoted, spent more of their time on ________ than on any other activity.
A. Traditional management
B. Human resource management
C. Networking
D. Communicating
5) Organizational behavior is constructed from all of the following disciplines except ________.
A. Physics
B. Psychology
C. Anthropology
D. Sociology
E) Social psychology
6) Psychology's major contributions to the field of organizational behavior have been primarily
at what level of analysis?
A. the level of the group
B. the level of the individual
C. the level of the organization
D. the level of the culture
7) The science that seeks to measure, explain, and sometimes change the behavior of humans and
other animals is known as ________.
A. psychiatry
B. psychology
C. sociology
D. political science
8) ________ is a behavioral science that contributes to OB at the individual level.
A. Psychology
B. Social Psychology
C. Sociology
D. Anthropology
9) ________ blends concepts from psychology and sociology and focuses on the influence
people have on one another.
A. Corporate strategy
B. Anthropology
C. Political science
D. Social psychology
10) Austin is a graduate student helping to organize a study about individual job satisfaction. The
study focuses on the top five reasons that a person is satisfied or dissatisfied in his current job.
His department is surveying 200 individuals in 100 different types of organizations. Austin is
most likely a graduate student in the department of ________.
A. psychology
B. anthropology
C. political science
D. social psychology
11) Which field of study has contributed to OB through its research on organizational culture and
formal organization theory and structure?
A. psychology
B. operations management
C. Sociology
D. political science
12) Which of the following fields has most helped us understand differences in fundamental
values, attitudes, and behavior among people in different countries?
A. anthropology
B. psychology
C. political science
D. operations research
13) Myriam is analyzing the gender roles of men and women in management in the United States
compared to those of management in Japan. She is surveying fifty men and fifty women
managers in each country to compare their daily behavior. Myriam's study exemplifies how
________ contributes to OB.
A. anthropology
B. psychology
C. social psychology
D. political science
14) In a company, there are employees from different generations. This is considered a ________
challenge for managers inside this company.
A. Demographics
B. Workforce diversity
C. Ethical behavior
D. Well-being at work

15) Birthrates, which are decreasing in many developed countries, resulted in a shift towards
employing older employees. This relates to ________.
A. Continuing Globalization
B. Workforce Demographics
C. Workforce Diversity
D. None of the answers
16) ________ is a measure of how organizations are becoming more heterogeneous in terms of
gender, race, and ethnicity.
A. Globalization
B. Workforce diversity
C. Affirmative action
D. Organizational culture
17) Workforce has adapted to variations in the economy, longevity, birth rates, and
socioeconomic conditions that have a huge impact. This phrase describes ________.
A. Workforce Diversity
B. Workforce Demographics
C. Continuing Globalization
D. Positive Work Environment
18) POS stands for ________.
A. Position Organizational Scholarship
B. Paragraph Organizational Scholarship
C. Positive Organizational Scholarship
D. Positive Organizational Science
19) Situations where an individual is required to define right and wrong conduct are
termed________.
A. Diversity issues
B. Human resource problems
C. Ethical dilemmas
D. Loyalty situations
20) The reality that many workers never get away from the virtual workplace, is one of the
biggest challenges in terms of ________.
A. Maintaining a positive work environment
B. Ethical behavior of employees
C. Employees’ wellbeing at work
D. Globalization

True or False:
1. Sociology is the study of societies, to learn about human beings and their activities.
2. Anthropology Discipline that contributes to OB is linked to groups rather than to
individuals.
3. OB studies three determinants of behavior within an organization that are employees,
supervisors and clients.
4. Psychology tends to study people’s influence on one another.
5. A manager exchanging routine info and processing paperwork is said to be engaged in
“Networking Managerial Activities”.
6. Workforce diversity is a topic dealing with how organizations are becoming more
homogeneous in terms of gender, race, and ethnicity.
7. Psychology tends to study people’s influence on one another
8. Psychology contributes to the study of organizational behavior at the macro level whereas
anthropology contributes at the micro level.
Essay Questions:
1.DISCIPLINES THAT CONTRIBUTE TO THE OB FIELD
Psychology: Focuses on individual behavior, it seeks to measure, explain, and sometimes change
the behavior of humans and other animals. Such as: learning, personality, emotions, motivation.
Social Psychology: Blends concepts from both psychology and sociology to focus on people’s
influence on one another (change, power conflict).
Sociology: Studies people in relation to their social environment or culture (organizational
culture, structure).
Anthropology: is the study of societies, it analyzes differences in values, attitudes, and
behaviors between different cultures and organizational settings.

2. Objective 1.5 Challenges and Opportunities for OB

• Continuing Globalization: Employees are Working with people from different cultures so
they need to Adapt to differing cultural and regulatory norms.
• Workforce Demographics: Variations in the economy, longevity, birth rates, socioeconomic
conditions, and other changes that have a widespread impact.
• Workforce Diversity: Organizations are becoming more heterogeneous in terms of employees’
gender, age, race, ethnicity, sexual orientation, and other characteristics.
• Social Media: Managers need to adopt policies designed to protect employees from the usage
of social media in the workplace.
• Employee Well-Being at Work: (OB) offers suggestions for managers to design workplaces
and jobs that reduce work-life conflicts (Ex: Never getting away from virtual workplace, long
work hours, work-life balance).
• Positive Work Environment: Positive organizational scholarship (POS; also called positive
organizational behavior), which studies how organizations develop human strengths, foster
vitality and resilience, and unlock potential.
• Ethical Behavior: Ethical dilemmas and ethical choices: Situations in which individuals are
required to define right and wrong conduct.