Parisha Internship Report

INTERNSHIP PROJECT REPORT OF HR DEPARTMENT
AND
EMPLOYEE ENGAGEMENT AND SATISFACTION REPORT 2023
WITH REFERENCE TO
Submitted by
PARISHA
(22421076)
In Partial fulfilment of the requirements for the award of the degree of
MASTER OF BUSINESS ADMINISTRATION
Submitted to
SCHOOL OF MANAGEMENT STUDIES
PUNJABI UNIVERSITY PATIALA

DECLARATION
I hereby declare that the project report entitled “ a study on employee

engagement with reference to “Bharat Electronics ltd.” submitted to School of
Management studies in partial fulfillment for the requirement of award of the
Degree of Master of Business Administration, is a record of the original
research work done under the supervision and guidance and that it has not
formed the basis for the award of any Degree / Diploma / Fellowship of other
similar title to any candidate of any university.
Students Signature
PARISHA
BHARAT ELECTRONICS LTD. Page 2

ACKNOWLEDGEMENT
I would like to thank Bharat Electronics ltd for letting me do the internship at their HR
Division Head office. I’d like to thank Mr Anish Chauhan Sir and Miss Vishruti Nandal mam,
my internship supervisor for guiding me with the completion of this report. I’d also like to
thank Mrs.Savita Gupta mam and Mrs Punam Chandra mam and Mr Raj kumar sir from HR
Division for keeping me under their supervision and provide me with all the necessary
information which has helped me in the completion of this report. I would also like to thank
all the officials of Bharat Electronics ltd for allowing me to be an internee at their
organization and help with necessary information.
Diptt.Manager
VISHRUTI NANDAL
(HR&E)

PREFACE
During my internship I gained practical knowledge on how the human resource
division of an organization operates and coordinates its activities to ensure
smooth functioning of the organization at all levels by ensuring right numbers
of people are available at the right time to do the right job. Not only that I have
also gained insight into the work culture of the organization and observed how
Bharat Electronics ltd.handles its employees with value and empowerment to
ensure they are motivated to give their best to the organization.The report
starts with an organization’s profile giving its background, mission, vision, its
products and services,manufacturing Units then there is HUMAN RESOURCE
section where all the work of hr is mention where I learned many things like
guest house booking,Salary making of employees and many more. The next
section is comprises the project,I.e Employee Engagement and Satisfaction
Survey Where questionnaire was designed and got filled by the employees
after analyses the recommendation and conclusion was made.
RAM KUMAR SAINI
(HRD HEAD)

INDEX
Sr .No Title Page
1 Introduction 6
2 About Company 7-8
3 Vision,Mission & objective 9-11
4 Products,Services & Customers 11-15
5 Manufacturing Units 16-20
6 Departments and functions 21-25
7 R&D (Research and development) 26
8 EMPLOYEES AND WAGE GROUP 27
9 HR Department 27-31
10 EMPLOYEE ENGAGEMENT AND 32-40

SATISFACTION SURVEY 2023

INTRODUCTION
Bharat Electronics Limited (BEL) is an Indian Government-
owned aerospace and defence electronics company. It primarily manufactures
advanced electronic products for ground and aerospace applications. BEL is
one of nine PSUs under the Ministry of Defence of India. It has been
granted Navratna status by the Government of India.Bharat Electronics
Limited was founded in Bangalore, Karnataka, India in 1954.Starting with the
manufacture of a few communication equipment in 1956, BEL started
manufacturing receiving valves in 1961, germanium semiconductors in 1962,
and radio transmitters for AIR in 1964 with help from the Soviet Union.BEL is
now serving Non Defence equipment too and serving to various government
institutes and outside India. BEL and various units which are build various
regions are producing different products but with same goals.one of them is
BEL,Panchkula unit where I worked for 2 months and observed the work
culture,rules ,regulations and hard work of the employees and departments
working here. BEL, Panchkula not only serves good products to their but also
ensure the maintenance ,facilities and rewards to employees working there.
BEL’s HR department is one of the main department who makes sure about
the manpower supply and their welfare, medical facilities, Canteen
faculties,Pension facilities etc. HR DEPARTMENT conducts various events and
activities too to celebrate each day and to aware the employees about the
importance of events and built their interest in the organization like Blood
donation camp was conducted in BEL,Panchkula on blood donor day where
employees participated and become the part of donation camp.Employee
Engagement and Satisfaction Survey is also conducted which is conducted
every year to know about employees satisfaction and requirements and then
necessary action are use to be taken to fulfil those requirements.Hence
questionnaire was created and filled by employees of each department and
then after analyzes the employee engagement and satisfaction Report was
prepared.

ABOUT COMPANY
History
In 1954, in a newly independent India, the need was out most to develop indigenous
industry. The dream of a self-reliant India gave birth to many Public Sector Undertakings.
Bharat Electronics Limited (BEL) was one such dream, which has come a long way since then
with the far-sighted vision of its pioneers, the dedication and hard work of its employees,
support and faith of its customers and the Government of India. The Governments clarion
call for Make in India resonates with what BEL has been successfully doing for over 6
decades.
From humble beginnings in 1954, when BEL was set up in association with CSF, France (now,
Thales), to manufacture basic communication equipment, BEL now produces a wide range
of state-of-the-art equipment in fields such as defense Communication, Radars, Naval
Systems, C4I Systems, Weapon Systems, Homeland Security, Telecom & Broadcast Systems,
Electronic Warfare, Tank Electronics, Electro Optics, Professional Electronic Components
and Solar Photovoltaic Systems, BEL also provides turnkey system solutions. Civilian
products from BEL include Electronic Voting Machines, Tablet PC, solar-powered traffic
signal systems and Access Control Systems.
Starting from a single Unit in Jallahali, Bangalore, BEL has established its presence across the
country by setting up eight other Units in Ghaziabad, Pune, Machilipatnam, Panchkula,
Kotdwara, Navi Mumbai, Chennai and Hyderabad. Each Unit has a specific product mix and
customer focus. BEL has also set up a wide network of offices and service centers
countrywide as well as two overseas offices at New York and Singapore.

BEL was established to meet the specialized electronic equipment requirements of the
Indian Defence Services. While this continues to be its prime focus, the Company has a
significant presence in the civilian market, too. BEL exports some of its products and services
to a number of countries as well.
BEL has been laying great emphasis on Research and Development right from the early
years. It has also been able to successfully partner as production agency with many DRDO
labs. From a meagre turnover of Rs.2 lakh in 1956-57, BEL has grown manifold to record a
turnover of Rs.7510 crores (provisional) in 2015-16.
BEL is not only a successful business story but also an organization which cares for people
and society. Even before the term Corporate Social Responsibility gained currency, BEL has
undertaken innumerable CSR activities and continues to do them with a lot of passion and
commitment. BEL has set up educational institutions, including a special school for the
mentally challenged. It has also set up hospitals, fine arts clubs and sports facilities. These
and other welfare initiatives ensure a good quality of life for employees and their
dependents. Some of these facilities also serve the local community. BEL is currently
concentrating on promoting education, sanitation, health care, rural development,
employment and enhancing vocational skills, while ensuring environmental sustainability.
'Clean and green' is true of every Unit of BEL. Concern for the environment is visible in the
profuse greenery in all the Units. Afforestation, effluent treatment, used water recycling,
generation and use of bio gas, rainwater harvesting, green buildings, setting up and using
wind energy and solar energy power plants, to name a few, are some of the activities in this
direction.

VISION, MISSION & OBJECTIVES

VISION
BEL has its vision to be a world-class enterprise in professional electronics.
MISSION
BEL has a mission to be a customer focused, globally competitive company in defence
electronics and in other chosen areas of professional electronics, through quality,
technology and innovation.
VALUES
Putting customers first.
Working with transparency honesty & integrity.
Trusting and respecting individuals.
Fostering team work.
Striving to achieve high employee satisfaction.
Encouraging flexibility & innovation.
Endeavoring to fulfil social responsibilities.
Proud of being a part of the organization.
OBJECTIVES
To be a customer focused company providing state-of-the-art products & solutions at
competitive prices, meeting the demands of quality, delivery & service.
To generate Internal Resources for Profitable growth.
To attain technological leadership in defence electronics through in-house R&D,

partnership with defence/research laboratories & academic institutions.
To give Hype to exports.
To create a facilitating environment for People to realise their full potential through
continuous learning & team work.

To give value for money to customers & create wealth for shareholders.
To constantly benchmark company's performance with best-in class internationally.
To raise marketing abilities to global standards.
To strive for self-reliance through indignation
PRODUCTS, SERVICES AND CUSTOMERS
PRODUCTS-:
Bharat Electronics ltd.is producing and many defence and non defence nature products for
their Indian defence force and civilian market.
DEFENCE
PRODUCTS
NON-
DEFENCE
DEFENCE PRODUCTS-:
BEL is producing various defence products for their Indian army , navy and Air force like
Defence communication products , Land based Radars, Naval systems, Avionics, Electro
optics, Tank and Armoured fighting vehicle, Electronic systems, Shelters and masts etc

1) COMMUNICATION PRODUCTS-: Military communication systems and
equipment used by navies include-:
BEL is engaged in supplying VHF Radio.LVP 285 is a VHF Handheld Radio with in-built High
Grade Digital Secrecy. The Radio Set is State of the Art design, compact and light weight.
Interface is provided for Hand set / Headgear and Crypto key loading.The operator interface
is user friendly with minimum number of controls. The Radio Set is provided with various
types of antennae for use in different types of Terrains, Ranges and Roles. The Radio Set has
in-built Mic and Speaker.
SECURE VHF RADIO TANK Communication system
2) LAND BASED RADARS-:

Ground radar (cf. airborne radar system) is a radar positioned on the ground and used
for air defense (e.g., ground-controlled interception), command guidance (e.g., ground-
directed bombing), air traffic control (i.e., radar control), instrument landing
systems, radar bomb scoring, etc.. Ground radar may refer to:

Fire control radars Weapon location radars
NON-DEFENCE PRODUCTS-
E-GOVERNACE
SYSTEMS
TELECOM,
HOMELAND
BROADCAST
SECURITY
SYSTEMS
NON-DEFENCE
COMPONENTS CIVILIAN
DEVICES RADARS
TURNKEY
PROJECTS
1) E-GOVERNANCE SYSTEMS-:
ELECTRONIC VOTING machine is the standard means of conducting elections

using Electronic Voting Machines (EVMs) in India.The system was developed and
tested by the state-owned Electronics Corporation of India and Bharat Electronics in
the 1990s. They were introduced in Indian elections between 1998 and 2001, in a
phased manner. Prior to the introduction of electronic voting, India used paper
ballots and manual counting. The Election Commission developed EVMs with voter-

verified paper audit trail (VVPAT) system between 2012 and 2013. The system was
tried on a pilot basis in the 2014 Indian general election.
EVM MACHINES
2) HOMELAND SECURITY-
From border and facility protection, secure network communication to emergency
response, we offer a range of solutions to accurately and swiftly detect, locate and
target threats to public safety. Our solutions include real-time situational awareness,
24/7 surveillance, 360º coverage, and active and passive sensors.
CCTV
3) JAMMERS-
A mobile phone Jammers or blocker is a device which deliberately transmits signals on the
same radio frequencies as mobile phones, disrupting the communication between the
phone and the cell-phone base station, effectively disabling mobile phones within the range
of the Jammers, preventing them from receiving signals and from transmitting them.
Jammers can be used in practically any location, but are found primarily in places where a
phone call would be particularly disruptive because silence is expected, such as
entertainment venues.Because they disrupt the operations of legitimate mobile phone
services, the use of such blocking devices is illegal in many jurisdictions, especially without a
licence. When operational, such devices also block access to emergency services.

JAMMERS
CUSTOMERS
Over the years, BEL has diversified into manufacturing many defence products
and civilian products as well. Large turnkey telecommunication solutions are also
being offered to the civilian market. A brief list of the Customers in the defence
and civilian market segments and the products and services offered to them is
given below:
Products and Customers

Services
Products and Customers

Services
Telecommunicati Dept of Telecommunication, Paramilitary Forces, Railways, Defence Research &

on, Terminals & Development Organization (DRDO)
Networks
Broadcast All India Radio (AIR), Doordarshan (DD), Indian Space Research Organization (ISRO)
Systems &
Satcom Products
Electronic Voting Election Commission of India

Machine
Solar Products & Police, Government & Private Organizations, Individuals

Systems
Turnkey ISRO, Police, State Governments, Public Sector Undertakings

Systems, e-
Governance
Networks
Components AIR & DD, the National Radio & TV Broadcasters,

Telecommunicati Dept. of Telecommunication, Paramilitary Forces, Railways, Defence Research &
on, Terminals & Development Organization (DRDO)
Networks
Broadcast All India Radio (AIR), Doordarshan (DD), Indian Space Research Organization (ISRO)
Systems &
Sitcom Products
Electronic Voting Election Commission of India

Machine
Solar Products & Police, Government & Private Organizations, Individuals

Systems
Turnkey ISRO, Police, State Governments, Public Sector Undertakings

Systems, e-
Governance
Networks
Components AIR & DD, the National Radio & TV Broadcasters, Instrumentation Industry,
Switching Industry, Entertainment Industry, Telephone Industry, Individuals
MANUFACTURING UNITS
BEL has a total of nine manufacturing complexes spread through the nation with Bangalore
being the biggest of them. The details about the different manufacturing units of BEL along
with their product specialties are as follows:-
Manufacturg
UNITS
NAVI MACHILIPATN
GHAZIABAD KATHWARI PUNCHKULA HYDERABAD PUNE CHENNAI
BANGALORE MUMBAI AM

In 1954 with a factory of JALLAHALI, Bharat Electronics ltd. grew into nine units, spread all
over India. The locations & products of the units are given below:-
1) BANGLURU:
This is also called BG complex. Jallahali unit which is the mother unit is now a
part of the BG complex. This is the biggest unit with approx. 10,000 employees
working here. Among the products here the important ones are:
Communication equipment
Air & Doordarshan equipment like mobile van for live telecast
Radar-mobile, different range of semi conductor devices like ICs.
ISRO’s requirements are met at space electronics department at Bangalore. Satellite
launch vehicle was also manufactured here.
2) GHAZIABAD:
Ghaziabad unit is the second unit which was set up in 1974 and approx. 2500
employees are working here. Radars and some communication equipment are
manufactured here. Main products are:
 Radars
 SATCOM
 Microwave components

3) PUNE:
To diversify lither one more branch was added in 1979 and this was established
in Pune. In this branch around 700-800 employees are working. The Products
profile includes:
 Image convertor
 X-ray tubes
 Batteries
 Electro-optics
4) MACHILIPATNAM:
There was one Andhra scientific company, which was a sick unit. This was taken
over by BEL & is called ASCO unit in 1983. The products include:
 Optical & optoelectronic equipment like binoculars, microscopes
 Medical Electronics

5) NAVI MUMBAI :
This is an industrial place near Mumbai. This unit makes:
 Glass shells for black & white TV picture tubes
 Shelters for Electronic Equipment
 Train Actuated Warning System
 Electronic Equipment Assembly
6) PANCHKULA:
Panchkula were proposed simultaneously by the Government in 1985.It was
proposed to set up one unit each in Haryana & Uttar Pradesh. But the place in UP
for setting up a BEL unit could not be decided while that Haryana was decided &
hence this unit started earlier. This unit manufactures only tactical
communication equipment like:
 VHF
 UHF Transceivers
 VVPAT
 EVM MACHINES

7) KOTDWARA:
THIS is a unit in Garhwali district of Uttaranchal. This Unit manufactures radio
relay, multiplex equipment’s & exchanged etc.
8) CHENNAI:
The eight unit of BEL was established in Chennai. This unit manufactures:
 Tank related electronic equipment
 Optical fire control systems
9) HYDERABAD:
This is another unit of BEL which manufactures electronic warfare equipment’s.
This is established in Hyderabad.

DEPARTMENTS AND FUNCTIONS
BEL Panchkula has different divisions which further divides in

to different departments and each department work
through proper supervisors, safety and Policies.There are 10
departments and some of these departments have sub
departments .There are total 414 employees working in
these different departments.

PRODUCTION
MARKETING
VIGILANCE
AND SALES
MS/IS/SMART CITY HR & A
DEPARTMENT
D&E JAMMERS
FINANCE AND SUPPORT

ACCOUNTING SERVICES
MATERIAL
MANAGEMENT
Various Departments of BEL are as follow:
1. D&E Development and Engineering

This is a division which is further divided into departments. They are:
 D&E (Development & Engineering) -- It is to design the project, make the

modifications to prepare the design and related documents.
 DOE CRYPTO -- It is for designing of secure communication.
 TIC (Technical Information Centre) --- TIC is a library for designing purpose.
 DRA OFFICE – It is the Drawing office.
 STDS (Standards) --- These are the standards for Drafting, Design manure,
Quality Standards.
2. MFG Manufacturing
 WA (WORK ASSEMBLY) - There are different types of work assembly

I.e. PCB assembly, Module assembly, Final assembly.

 WF (WORK FABRICATION) - It is the department for the mechanical
work.
 AMF (ADVANCED MANUFACTURED FACILITIES) - Advanced machines
are used in the manufacturing of the projects as SMT (Surface mounted
Technology), it is an automatic system to mount the item on the PCB.
 PPC (PRODUCTION, PLANNING AND CONTROL) - In this the work is
planned.
3. MKTG/PA
 MKTG ( Marketing Division)

 Sales - It is to prepare ESO equipment source order.
 FGS (FINISH GOODS STORE) - After finishing the project it is sent to
FGS for final packing.
 TL (Technical Literature) - It is the booklet with the project having
instructions.
 PR (PUBLIC REALTIONS) - It is the relation with the customers.
 TESTING --- Products are tested by different tests.
 C TEST (CIPHER TEST) – It is done after sale services.
4. MM (MATERIAL MANAGEMENT)
 It is the management of the material.

 PUR(PURCHASE DEPARTMENT)—This department purchase the materials.
 ISM (INTERGRATED STORE MANAGEMENT)
 HS (HOLDING STORE) - It has different bins that holds items after inspection.
 IGS (INCOMINO GOODS STORE)
 MC (MATERIAL CONTROL)
5. QA (QUALITY ASSURANCE)
It deals with the quality of the material.

 INSP (WF) (INPEPECTION IN WORK ASSEMBLY)

 INSP(WF0 (INSPECTION IN WORK FABRICATION)
 R&H (RELIABILITY & EVALUATION) – The material are checked before giving it
to customers.
6. P&S (PLANT AND SERVICES)
It is the department for providing the services to company. Services are water supply,
transport, horticulture.
7. HR & A (HUMAN RESOURCES & ADMINISTRATION)
 PERSON. (PERSONNEL) – In this department the recruitment of employees is

done.
 ESTD (ESTABLISHMENT) – It is to use manpower in different areas.
 MEDICAL – Medical facilities are also available.
 CRECHE
 CANTEEN
 WELFARE
8. F&A (FINANCE & ACCOUNT)
 FINANCE – Department for the sanction of money.

 BUDGET – It is made for one year.
 ACCOUNTS – It is the record of the money.
 AUDIT – Survey of the systems.
 PAYROLL – It is the salary of the employees.
9. IS / MS (INFORMATION SYSTEM)
 MRP – All Production Related work related to stores, purchase etc.

 PAYROLL – Related to Salary.

 FINANACE – Concerned with ledgers, Subsidiary Ledgers, General Ledger etc.
10. QM (QUALITY MANAGEMENT)
 ISO (INTERNATIONAL STANDARDS ORGANIZATION) – It is to sell our products

in the international market.
 6 SIGMA – It is the statistical Technique for maintaining Quality.
 TES (TEST EQUIPMENT AND SUPPORT) – Calibration or measuring of
instruments.
 IGI (INCOMIMG GOODS INSPECTION)
 QCC (QUALITY CONTROL CIRCLE) – In this department there is a group of
employees who discuss the problems, find out its solution and present it to
manager.
SUB DEPARTMENTS
1) PRODUCTION/MANUFACTURING
 WORK ASSEMBLY-: This is one of the department of production

division. The assembly of different components takes place here to
make a complete product. Many accessories related to the products
are also manufacture here. In this department all the components are
mounted on PCB’s.
 AMF (Advanced Manufacturing Facilities)-: AMF are used in
the manufacturing of the projects as SMT, it is an automatic system to
mount the item on the PCB.
 WORK FABRICATION-: IT is for the department of new machinery.
 PRODUCTION PLANNING AND CONTROL:-This department is
the most important section among others present because it forms
the backbone. Right from the beginning till the end of production of a
particular set, the responsibility lies in the hands of this section, it
mainly performs three function namely Scheduling, Launching and
Control

 Quality MANAGEMENT: - This department ensures the quality
and required features in the product and analyse and changes or
development needed in the product.
 TESTING:-Testing and Inspection is done in every stage of PCB
namely at Module stage, Sub assembly, final stage.
R&D (RESEARCH AND DEVELOPMENT)

Research and Development is a key focus area at BEL. Research &
Development activities started in 1958 and have been contributing steadily to
the growth of BEL's business and self-reliance in the field of defence
electronics and other chosen areas of professional electronics.
BEL's R&D Policy is to enhance the company's preeminence in defence

electronics and other chosen fields and products through Research &
Development. Major R&D objectives of BEL is development of new products
built with cutting-edge technology modules to meet customer requirements
ensuring that the developed products are state-of-the-art, competitive and of
the highest quality.
BEL has a three-tier R&D:

 The first tier being the Development and Engineering Divisions at the Unit / Strategic
Business Unit level, whose role is to generate new business by developing new
products and obtaining customer acceptance, provide product lifecycle support and
upgrades, and develop processes and components as necessary;
 The second tier is the Central Development and Engineering Division which supports
the Unit D&E Divisions with the supply of specialized technology modules.
 The third tier is the Central Research Laboratories (CRL) at Bangalore and Delhi,
whose role is to work on critical areas of technology and develop enabling
technology modules.

EMPLOYEES AND THEIR WAGE GROUPS
In BEL, Panchkula there are 414 employees working those are divided in to two
categories:
 EXECUTIVES
 NON –EXECUTIVES
The Employees of the certain categories are assigned different wage group or we can
say different grades are given with different roles and responsibilities.
The wage groups assigned to the employees are :
EXECUTIVES NON-
EXECUTIVES
E1 T1 W4
E2 T2 W5
E3 T4 W6
E4 T5 W7
E5 W8
E6 W9
E6A W10
E7
E8
The following table shows the category and grades are assigned to the employees.
Employees having wage group from E2 TO E8 and T1 to T5 falls under executive and
wage group from W4 TO W10 fall under Non-Executives. With different wage groups
their roles, responsibility, facilities given to the employees are also different.
For the Promotion from one grade to another the employees have to qualify the
Promotion Test Round and Interview Round and then promoted to the next grade.
For Example Employee working on grade W8 will be promoted to grade W9 after
Qualifying the Promotion test and Interview round, similarly from W9 to W10. After
Grade W10 the Employee comes under executive category with grade E1 and hence
get promoted to E7 AND E8. But some times after grade W10 the employees are
given grade from T1 to T5 Where his/her position will be similar to E1 to E8 but
their roles, responsibilities and facilities are quiet different.

HR-HUMAN RESOURCE DEPARTMENT
HR VISION
HR Vision is to be a strategic business partner to enable BEL to be a competency based,
learning oriented, performance driven world class enterprise
HR MISSION
HR is committed to the HR vision so as to make BEL an exceptional place of work by enabling
and empowering employees to maximize their potential for achieving organizational
excellence.
HR OBJECTIVE
To align HR policies, practices with current and emerging business
requirements and benchmark with the best-in-class globally.
Attracting and retention of right talent.
To facilitate a continuous learning and development orientation.
To nurture leadership competencies at all levels.
To ensure a culture of mutual trust, transparency, integrity, honesty,
teamwork and pride in the organization.
To be change agents facilitating quality and innovation.
To strive constantly for achieving high levels of employee satisfaction and
engagement.
To align business goals with the career aspirations of the people through an
objective performance management system.
To maintain cordial, harmonious employee relations and foster employee
well being.
To leverage technology for effective HR service delivery.
Compliance with all statutory measures in HR related areas.
To be an exemplary socially responsible corporate citizen

HR POLICIES
HR policies in BEL are carefully evolved to ensure retention of competent human

resources and develop high commitment and a sense of belonging to the Company.
HR policies are formulated based on the Environmental changes, Business
requirements, Ministry guidelines, End user feedback Periodic review, Management
decision, etc. These policies are issued in the form of Office Orders / Memos /
Circulars and are uploaded on a real time basis on the Company’s intranet for ease of
access to all employees.
Various policies have been introduced which seek to enhance innovation, functional
aptitude and teamwork of our employees. These initiatives include Presentation of
Professional Papers, Sponsorship of Executives for M.Tech program at DIAT (Pune).
Apart from the above, various other measures such as employee welfare,
recognition, awards, compensation, etc are very well formulated to enhance the
individual commitment towards the Organization.
PERFORMANCE MANAGEMENT
The Performance Management system in BEL covers Key Performance Areas and
Behavioral Competencies and is focused towards building and sustaining a healthy
communication process between the Appraise and Appraiser. This is achieved
through joint sharing of expectations and setting of targets. The Performance
Management System establishes a clear linkage between ratings, Performance
Related pay and career growth in the Organization. The long term objective of the
Performance Management System is to foster and sustain a Performance Oriented
Culture in the Organization.
FUTURE FOCUS OF HR
In the current business scenario, the HR function will gear up and focus on the
following:
Enhance the value proposition to the organization

Renewed focus on key strategic outcomes
Ensure functional transformation
Create HR services that will have an impact on the organization
Developing organizational capabilities for identifying and implementing
critical change initiatives

Developing teams and networks that can share and leverage expertise
FUNCTIONS AND DIVISIONS

HR department is one of the main department of BEL where all the work related to
manpower and welfare is done .Selection, Recruitment, appraisal, medical facilities,
security, human resource development etc. is perform by HR Department.
HR HEAD
(DGM Davinder kumar singla
EMPLOYEE OFFICIAL
HR SECURITY HRD WELFARE
RELATION LANGUAGE
Deputy Manager Deputy Manager
Vishruti Nandal ANISH CHAUHAN
HR department is handling seven major function that are HR, Employee relation
which is handled by deputy manager Vishruti Nandal and Security, HRD, Official
language, welfare is handled by deputy manager Anish chauhan.
HR&E (HUMAN RESOURCE & EMPLOYEE RELATION)-:

HR & E Department deals with following functions
 Recruitment
 Selection
 Leave Management
 Personal Profile Management
RECRUITMENT-:

Recruitment is the process by which a firm finds its employees, are perhaps the
most critical tasks any organization faces. Without the right people, no firm can
function effectively. For a recruitment program to be successful, managers should 16
cooperate with the human resources staff to define needs and predict vacancies.
Leave Management:
Leave is earned by duty. Leave cannot be claimed as a matter of right, and leave
admissible under the service rule of Bharat Electronics Ltd. may be granted by the
Managing Director or his authorized person, who may refuse leave, grant leave for a
shorter period than applied for, revoke leave of any description and recall an
employee before the expiry of the leave. One Officer is looking after the leave matter
of employees and keeping leave records.
WELFARE DEPARTMENT -:
Welfare department is the department that ensures about the welfare of BEL and its
employees. Welfare department perform various functions like -:
 Canteen Facilities – Welfare department ensures that tea, snacks, lunch,
dinner etc. facility would be provided to employees and their quality and
hygiene is also ensured by welfare department.
 CRECHES- under Labour Law it is stated that if more than 15 employees are
women then the creches facility would be provided. Hence CRECHES
maintenance and their requirement are assured by welfare department.
 Medical Facilities - Medical Facilities are provided to the employees, for
that Every month some amount of their salary is deducted and that
contributes in medicines and all other facilities.
 Events and Sports- To Remain the employees encouraged and interested
HR department use to conduct various events and sports activities like On
Blood Donation day blood donation Camp was Organized to motivate the
employees to contribute their efforts and life to the society and then yoga
day was celebrated by conduction yoga shiver for the employees.
HRD (Human Resource Development) Department

HRD Department is the department which ensures the training and
development of the new employees and existing employees.
This Department identify the trainee needs and conduct training programme
and it also ensures that Partnership/Apprentices Act 1961 is followed.

SECURITY DEPARTMENT
Security Department of BEL is also manage by HR head where following
functions are assured
 ID Creation
 Gate Checking
 Security Guards
 Fire Safety
OFFICIAL LANGUAGE DEPARTMENT

According to Rules all state and centre government Cooperates have to
maintain their data and have to done all the official work in Hindi or in
bilingual. Official Language Department Ensures implementation of official
language and maintain all the work in bilingual. On the basis of
implementation of official language organization is divides in to 3 regions.
 Region A- Region A where 100% work is done in Hindi only.
 Region B- Region B where 90% work is done in Hindi and 10% is done
in English.
 Region C- Region C where 55% work is done in Hindi and rest in done
in English.
EMPLOYEE ENGAGEMENT
AND
SATISFACTION SURVEY 2023
ABSTRACT
Today, there is a growing disengagement among employees as employee engagement is on
the decline. Engaged employees and a full workforce during a recession can mean the
difference between a business organization's survival and success. Uncertainty surrounds
the construct and dimensions to gauge employee engagement. Still, there isn't a widely
accepted concept for these constructs and measurements. In other words, when describing
employee engagement, researchers and reviewers do not use the same elements and
dimensions. The working environment of today has changed significantly. To develop

strategies or handle other context-related issues that will enable full employee engagement,
managers must have a thorough understanding of the process by which engagement is
expected to occur. The purpose of this paper is to identify the elements and dimensions of
employee engagement, and investigate its effect on job satisfaction of an Bharat Electronics
Ltd.This Study answered the research questions formulated ,analyzed and recommendation
to organization are reported.
INTRODUCTION
Employee engagement is the strength of the mental and emotional connection employees
feel toward the work they do, their teams, and their organization. It can be defined as the
level of involvement and connection one feels in their job. Various forces shape
engagement, including the nature of leadership and the sense of community in the
workplace.Engagement is what ensures that employees are part of a company’s growth
curve.Engagement leads to various positive outcomes like low turnover, high productivity,
and expertise growth. These outcomes ideally include job satisfaction as well. However, an
employee can also be satisfied without being engaged.
ENGAGEMENT MODELS
Employee engagement depends on these 3 main models which further categorize in to
various functions

Behavioral
Engagement
How I Behave?
Performance
State
Context
Engagement
How am I enabled
How I Feel ?
?
Engaged
Employees
STATE ENGAGEMENT (How I Feel )-:

State Engagement deals with Psychological presence or State of mind.It means Engaged
employees are energetically and effectively connected to their work .This include factors like
 Meaningful work
 Liven Energy
 Values
 State of Immersion
BEHAVIORAL ENGAGEMENT(How I behave)

Behaviors demonstrated by the employee that are visible/observable and represent the
normal disposition of the employees.this include factors like:
 Discretionary Effort
 Initiative
 Persistence
 Adaptability
 Loyalty & Pride
PERFORMANCE CONTEXT(How am I enabled? )

Performance Context means HR Processes and organizational factors that contribute
willingness
of the
EMPLOYEES
Employees employee to Employees
Overall
bonding go above connection
satisfaction
with the and beyond with the
in working
organization what is overall
with the
.It is expected or brand and
organization
characterize to take that their
. It is the
d by extra mile to wellingmess
overall
affection or achieve a to
sense of
psychologic task and recommend
well
Page 35
al finding a the
being,joy,or
attachment meaning organization
contentmen
to and purpose to family
t with
organization (beyond pay and friends.
organization
BEL ENGAGEMENT THEMES -:
 Leadership,vision and strategy

) in their
 Administration of HR Policies
ENGAGEMENT OUTCOME work tasks
 Relationship Effectiveness
BHARAT ELECTRONICS LTD.

WORK(Meaningful
 Work Environment
 Performance Enablers
 Employee Well-Being
&Discretionary
Engagement.This include
HAPPINESS
 Communication
 Job satisfaction
LOYALTY
effort)
PRIDE
 Team work
REVIEW OF LITERATURE
Employee Engagement and satisfaction survey is done by BEL every year to analyse the
position and working of employees in the organization.Every Year a report is prepared by
the organization and necessary actions are taken to overcome the gaps and needs.In April
2021 BEL’s Engagement survey was done by outsource company I.e EY. According to the EY
report BEL’s Compensations and benefits to employees ,leadership and health and safety
conditions were highly ranked and work life balance and career growth was ranked least by
the employees.In 2022 the survey was done by BEL itself and the report states that
compensation benefits and leadership is high in rank and work life balance and career
growth is least in rank.So to analyse any improvement this survey report is prepared.
OBJECTIVE
The Objective of this project is to analyse the employees engagement and satisfaction. After
analyzing last year reports, to measure the improvement in career growth and work life
balance of employees in BEL this survey is conducted. Also to know about the requirements
of employees in BEL this survey is conducted.
RESEARCH METHODOLOGY
NATURE OF DATA
The Data related to the Research are the Structured Data and Primary data . This Data is
collected after analyzing past reports, creating Questionnaire and filled up by employees.
SAMPLING TECHNIQUE
The Structured data is collected through Probability Sampling where questionnaire get filled
by Convenience Sampling and 100 respondents of each category,department and wage
groups are selected to get the survey.
SAMPLE SIZE
From Population of 414 Employees, 100 Respondents were selected of each department,
wage group, age, length of service and gender.
SCOPE

The Data is collected from each department of Bharat Electronics Ltd. Panchkula.
TOOLS FOR ANALYSES

Survey results were analyzed based on individual responses and will be reported for group of
10 or more respondents
Responses were rated on a 5 Point rating scale with the response categories ranging from:
STRONGLY STRONGLY
DISAGREE NEUTRAL AGREE DISAGREE
DISAGREE
1 2 3 4 5
ANALYSIS
EXECUTIVES AND NON EXECUTIVES :
Engagement scores:
Executi ves vs Non-Exec-
uti ves
Axis Title
52
48
Executives Non-Executives
Series1 52 48
WAGE GROUP E2 TO E7 :

E n g a g em en t sc o r es fo r Gr a d es E 2 t o E 7
9
6 6
5 5
4
2
E2 E3 E4 E5 E6 E6A E7
Series1 5 5 6 9 6 4 2
WAGE GROUP W1 TO W10:
RESPONDENTS OF W1 TO W10
W1 W2 W3 W4 W5 W6 W7 W8 W9 W10
Series1 0 0 0 5 4 8.5 6 1 7 11

LENGTH OF SERVICE
Length OF Service
Series1
51
22
14 13
Up to 10 years >10 to 21 years >21 to 32 years >32 and above

years
GENDER
GENDER
Series1
56
44
FEMAL E MAL E
AGE

AGE
Series1
65
18
6 11
>20 TO 30 years >30 to 40 years >40 to 50 years >50 to 60 years
DEPARTMENTS
DEPARTMENTS
Series1
34
13 11 19
5 7 1 1 1 2

THEMES
SURVEY THEMES
549
152 118 152 141 137 132 130 119 118 117 116 114 112 112
IT
S Y S N T TY ERS ENT HIP CES ION SKS NCE R H
F PA OCU TIO MEN BILI K S R T A GE WT
NE F A SI R M
DE
R I
OU G N R K
T LA A O
BE ER U N
IC ER O OP BA MA
N
GR
M O W PON OW VEL LEA RES CO O F E R
O M P S C
DE RE W LI EE
U ST OM EM RE D R K AR
C E O C
C AT AN W
P OR I NG
R N
CO AR
LE
Series1
INTERPRETATION:
After analyzing previous years reports the questionnaire containing 53 questions was
prepared and got them filled from 100 respondents of each age group, wage group, length
of service and department.The data of responses were entered in excel sheet and analyses
was made.After analyzing the data this 2023 survey states that Benefits, Pay,
communication is highest in the BEL but Employees are not satisfied with career
growth,managers and work life balance.
EMPLOYEES COMMENTS & SUGGESTIONS:

Tea and snacks canteen or Integrity and honesty
Organization should give
vending machine should be is truly regarded
opportunity to share our
there. Quality of tea should be without any
ideas and implement it
improved these should be made discrimination
accessible at any time.
customer satisfaction and

No employee should stay Position gap
quality of product is
on one seat more than 3 should be
delivered to customer
years for maintaining multi reduce
skill environment
medical Saturdays should be No Uniform

BEL is a great
BHARAT ethical
ELECTRONICS LTD. schemes are Page 41 off by shifting hours should be there
organization the best in week days
CONCLUSION:
Bharat Electronics ltd is a great organization serving our defence forces

defence products for many years,there different units are working on
different products in different regions.BEL Panchkula is also a huge unit
where the work is being done in rules and regulations and with various
benefits and policies to their employees.After observing and analyzing
here it concludes that work life balance, career growth are need to be
ensured and vending machines in the departments are also need to be
installed.
REFRENCES:
 www.belindia.in
 EY Report 2021

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INTERNSHIP PROJECT REPORT OF HR DEPARTMENT

In Partial fulfilment of the requirements for the award of the degree of

MASTER OF BUSINESS ADMINISTRATION

SCHOOL OF MANAGEMENT STUDIES

PUNJABI UNIVERSITY PATIALA

I hereby declare that the project report entitled “ a study on employee

BHARAT ELECTRONICS LTD. Page 2

BHARAT ELECTRONICS LTD. Page 3

RAM KUMAR SAINI

BHARAT ELECTRONICS LTD. Page 4

2 About Company 7-8

3 Vision,Mission & objective 9-11

4 Products,Services & Customers 11-15

5 Manufacturing Units 16-20

6 Departments and functions 21-25

7 R&D (Research and development) 26

8 EMPLOYEES AND WAGE GROUP 27

10 EMPLOYEE ENGAGEMENT AND 32-40

BHARAT ELECTRONICS LTD. Page 5

BHARAT ELECTRONICS LTD. Page 6

BHARAT ELECTRONICS LTD. Page 7

BHARAT ELECTRONICS LTD. Page 8

BHARAT ELECTRONICS LTD. Page 9

Working with transparency honesty & integrity.

Trusting and respecting individuals.

Fostering team work.

Striving to achieve high employee satisfaction.

Encouraging flexibility & innovation.

Endeavoring to fulfil social responsibilities.

Proud of being a part of the organization.

To generate Internal Resources for Profitable growth.

To attain technological leadership in defence electronics through in-house R&D,

To give Hype to exports.

BHARAT ELECTRONICS LTD. Page 10

To constantly benchmark company's performance with best-in class internationally.

To raise marketing abilities to global standards.

To strive for self-reliance through indignation

PRODUCTS, SERVICES AND CUSTOMERS

BHARAT ELECTRONICS LTD. Page 11

SECURE VHF RADIO TANK Communication system

2) LAND BASED RADARS-:

BHARAT ELECTRONICS LTD. Page 12

ELECTRONIC VOTING machine is the standard means of conducting elections

BHARAT ELECTRONICS LTD. Page 13

BHARAT ELECTRONICS LTD. Page 14

Products and Customers

Products and Customers

Telecommunicati Dept of Telecommunication, Paramilitary Forces, Railways, Defence Research &

Electronic Voting Election Commission of India

Solar Products & Police, Government & Private Organizations, Individuals

Turnkey ISRO, Police, State Governments, Public Sector Undertakings

Components AIR & DD, the National Radio & TV Broadcasters,

BHARAT ELECTRONICS LTD. Page 15

Electronic Voting Election Commission of India

Solar Products & Police, Government & Private Organizations, Individuals

Turnkey ISRO, Police, State Governments, Public Sector Undertakings

BHARAT ELECTRONICS LTD. Page 16

BHARAT ELECTRONICS LTD. Page 17

BHARAT ELECTRONICS LTD. Page 18

BHARAT ELECTRONICS LTD. Page 19

BHARAT ELECTRONICS LTD. Page 20

BEL Panchkula has different divisions which further divides in

BHARAT ELECTRONICS LTD. Page 21