APPLIED BUSINESS TOOLS

AND TECHNOLOGIES IN
HOTEL AND RESTAURANT
MANAGEMENT
 CHAPTER 1
MANAGEMENT IN SERVICE-ORIENTED
BUSINESS SETTINGS

LEARNING OBJECTIVES
At the end of this chapter, students should be able to:
1.Define management
2.Discuss the different management functions; and
3.Explain the characteristic of a service-oriented business that
require the manager’s attention
 INTRODUCTION
Business tools and technologies (BTTs) are resources
that can help managers of organizations achieve their
targets productively and make business transform in
any way to become more effective and efficient. For
service-oriented businesses like hotels and
restaurants, BTTs are solution to make handling out of
orders quickers that can give more satisfying
experiences for customers.
WHAT DO MANAGERS DO?
LEADING
 WHAT IS A
SERVICE-ORIENTED
BUSINESS?
MERCHANDISING BUSINESS

https://study.com/learn
/lesson/merchandising-
business-overview-exa
mples.html
https://study.com/learn/lesson/what
-is-manufacturing-in-business.html
 SERVICE BUSINESS
https://study.com/learn/less
on/service-business.html