Training Document: 120 113 324 k Gilbarco GmbH + Co.

KG
Error Codes - Sandpiper II
Code Type Description Comment Tip 1 Tip 2 Tip 3
Error Codes, blinking in the money display
E1 SU W&M RAM Database Corrupted Warmstart (F1, F2)
E4 SU One or more tasks not started Warmstart (F1, F2) Check hardware and configuration

E5 SU Software Coldstart Command Code 59.1 executed. Warmstart (F1, F2)

Data in NV memory is not the same (CPU
E6 SU NV Data Mismatch Warmstart (F1, F2) F1, 0, 1, 2, 8, Enter then F2 Recover the configuration
and ECAL Board or Display)
Software or hardware error at the ECAL Check Ecal or Display connected
E7 SU NV Data Download Error change the ECAL or Display board change the CPU board
board properly
Database not compatible with
E8 SU Ram Database Warmstart (F1, F2) Recover the configuration
previous version
.Warmstart (F1, F2) with Ecal Switch
E9 SU Hardware Coldstart Reset the Entire Database.
in Normal Postion

Open the Security Switch +

E 10 SU New Software Version detected Comes up after a software update Recover the configuration
Warmstart (F1, F2)
Totalizers will become zero with a warmstart
E 60 SU Totalizer Corrupted Warmstart (F1, F2)
or power down
Error Codes, blinking in the unit price display

Pulsar Disconnected or SIP Magnet Check Pulsar for Tempering, Reboot Check pulser connection on the IS-
20 ME Pulser Disconnected Change the IS-HUB
Dropout for SIP, Check HW HUB

Normal Calibration Factors: Calibrate the Pump or enter K factor

manualy in the specified Range Error can happen, e.g. after an ECAL- Set the factor to value 1 and calibrate
26 ME Invalid Calibration Factor Ecometer -->
Board exchange with CC76
C+Meter -->

Maximum no flow or initial dispenser no flow

29 ME "Valve Stuck" Check the solenoid valve Check CC87.1 and 87.3
timeout exceeded
33 ME Stop-Button activated While Dispensing Stop Button pressed. Information only
Error happens after a restart of the Check the function of the nozzle
44 ME Nozzle out during power up Nozzle out = contact closed
dispenser. switches
46 ME Mininmum Preset Limit Threshold value = 150ml Enter an increased preset value
POS communicaton lost Check the shielding of the cable
50 ME Check the wiring to the POS system Contact POS producer
(disconnected) connection
58 ME Battery Backup status low Option England Check Battery Backup voltage (>11V) Check connections

Coldstart and Re-program

99 MA W&M Database CRC Incorrect
Parameters

101 SU Application FLASH Has Invalid Reload Pump Application.

Change the board with another valve
4322 ME Prop.-Valve Board not connected Exchange the valve board Exchange the CPU board
board for a test
POB Board not connected (Steering
4323 ME LPG or AdBlue Replace connection and restart Check CC91.23, 91.19 or 97 Exchange the POB
Valve/LPG)
4324 IN Opposite Valve Leakage Change the Valve

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Training Document: 120 113 324 k Gilbarco GmbH + Co. KG
Error Codes - Sandpiper II
Code Type Description Comment Tip 1 Tip 2 Tip 3
Command Code 59.1 executed. Identic to
5034 SU Software Coldstart Warmstart (F1, F2)
E5

ColdStart Jumper Set, Secuirty Switch is in

5035 SU Hardware Coldstart Warmstart (F1, F2)
Calibrate Mode
5036 SU Database Corrupted E-ERR :Startup E-Error detected Warmstart (F1, F2)
Totalizers will become zero with a warmstart
5037 SU Totalizer Corrupted Warmstart (F1, F2)
or power down. Identic to E60

5047 ME SIP/IS Pulsar Reverse flow detected Check Pulsar connection.

Petrol flow on a meter which is not in use
Disconnect the valve coil and start a
for the active hose; could happen if one
5049 ME Unauthorized flow detected fuelling, if it is possible to fuel one Exchange the prop. valve
prop. Valve from a 40/140 product stays
prop. valve is defect
open
in combination with error 5047 this
Pulser channel 1 and 2 are not 90° degree
5050 ME SIP/IS Pulsar: Invalid pulser pattern error could come up caused by air or change the pulser
phase shifted
dirt in the system
5053 ME Coriolis-Calibration Switch Open on MODBUS Check/close the switch at Coriolis
Check/close the switch at the SIP
5054 ME SIP-Calibration Switch Open
Pulsar
Check/close the switches on Ecal
5055 ME W&M: Calibration switch is open ECAL-Board
Board
Check/close the switch on Apollo
5056 ME Security Switch is open CPU-Board
CPU Board
5057 ME Unauthorized flow
Name of the board's: STP Connector (3
Motor switching board (AC1
5065 ME Phasen) or Single Phase AC Connector Check the Connection of STP Board Change the board
Connector) not connected
PCA (1 Phase)
Air sensor not connected but option Check the eventlog for the position of
5081 ME Sensor is only in use in Blackmer Pumps Check Command Code 98
enabled the sensor
5084 ME TCP/IP Interface not connected IFSF via TCP/IP
5087 ME Ethernet cable not connected IFSF via TCP/IP
IFSF/LON-Interface Board not
5088 SU Check connection Check Command Code 24 Check/change board
connected but option enabled
5089 ME IFSF/LON-Interface Board error Check connection Check/change board
ATC Hub Board not connected but ATC = Automatic Temperatur
5091 SU Check connection Check/change board Check Command Code 91.6
option enabled Compensation
ATC Hub Board connected but ATC = Automatic Temperatur
5092 MA Check Command Code 91.6
option disabled Compensation
Number of ATC-Probes exceeds ATC = Automatic Temperatur
5099 MI Check Command Code 75 and 90 Check probe connections and wiring
number of grades Compensation
Number of grades exceeds number ATC = Automatic Temperatur
5100 ME Check Command Code 75 and 90 Check probe connections and wiring
ATC-Probes Compensation
Transaction Suspended by
5104 MI
Watchdog

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Training Document: 120 113 324 k Gilbarco GmbH + Co. KG
Error Codes - Sandpiper II
Code Type Description Comment Tip 1 Tip 2 Tip 3
In single sided dispenser this fault is
5111 MA Display Board communication failure generated in the eventlog during booting Check all boards and connections Check Command Code 92
session (not a real error)
5113 MA Display board not present Wrong or double display addressing Check display and address jumper

5118 ME PPU Board Communication Failure Check PPU board connections Check CC91.15
Additional release signal from printer
5120 ME Fiscal Printer release lost Check transaction records Check printer
(option Poland). Transaction fault!
Density, Transaction or Preset
5124 ME Multi PPU Display error Check connections Check CC91
Display Communication Failure
5130 MA Display Board Error Warmstart (F1, F2) Check the eventlog change the display
Preset Keypad enabled but not
5131 ME Check connection Check Command Code 22.1 Check/change keypad
connected
Stop button configured but hardware Check Connection and Configuration
5137 MA
not present (CC91 FC5)
5139 MA STOP-Button stuck Check button and wiring
5147 MA Vibration Sensor Alarm (UK) Check Vibration Sensor Connection
Too many nozzle signals at the
5150 ME Change the IS-HUB board
same time
Check connection between Display
5174 ME Totalizer board not present Check CC 91.11
and EMT Board
Open the Security Switch +
5175 MA Etote Board retrofitted
Warmstart (F1, F2)
5176 ME Etote Board exchanged Warmstart (F1, F2)
5182 ME Communication error to Etote Board
Totalizer connected but no return Check Totalizer, Display Board and
5183 ME Check Totalizer Check Display Board
pulse control Connections
In use for Satellite with display and
5211 MA Slave display communication fault Check Command Code 92 and 91.4 Check connections
dispenser with 4 displays
Open the Security Switch +
5230 ME Totalizer CRC per nozzle corrupted CRC-Checksumm Test
Warmstart (F1, F2)
5413 ME Unit price on zero Check POS setting Check Command Code 20 Check Command Code 94
Fuel Density not set but Vapour
5600 SU Check Command Code 75
Recovery and/or ATC is set
Range: -50°C bis +70°C. Typical
ATC = Automatic Temperatur
measuring values: 5°C = 101,95
5601 ME ATC Temperatur out of range Compensation. PT100 (0°C = 100Ohm). Check connections Change ATC Hub and/or probe
Ohm, 10°C = 103,9 Ohm, 15°C =
Resitor values don't change proportional!
105,85 Ohm, 20°C = 107,79 Ohm
Display Board software error or Open the Security Switch +
5603 MA Comes up after display change F1, 0, 1, 2, 8, Enter then F2 Check Display Board and CPU
version changed Warmstart (F1, F2)
ATC = Automatic Temperatur
5604 ME ATC probe short cut Compensation. PT100 (0°C = 100Ohm). Check connections Change probe among each other Change probe
Resitor values don't change proportional!
Multi-Wire Board communication
5700 MA Check board and connections Check Command Code 24
failure
5701 MA Multi-Wire-Board unconfigured Check Command Code 24 Check Command Code 40.6-40.13
Check Multiwire Board Hardware and
5702 MA Multi-Wire Board device error Check board and connections
Connections

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Training Document: 120 113 324 k Gilbarco GmbH + Co. KG
Error Codes - Sandpiper II
Code Type Description Comment Tip 1 Tip 2 Tip 3
Multi-Wire Board (Pulse Output Check calibration factor with
5703 ME Frequency to high Check board and connections
Interface) cash pulses overrun Command Code 76.2 or 99
Multi-Wire Board (Pulse Output Check calibration factor with
5704 ME Frequency to high Check board and connections
Interface) volume pulses overrun Command Code 76.2 or 99
5721 MA Head: Door switch open
5723 MA Hydraulic: Panel switch open
Signal is transmitted by Limit Pressure
Check the adjustment of the Limit
5801 MA CNG: Over pressure signal detected Gauge. Setting: 267 bar in the future maybe Check boards and connections Check Command Code 89.49
Pressure Gauge
277 bar
CNG: Knock Over Protection (Shock
5802 SU Switch opens if active Check Knock Over Protection Check boards and connections Check Command Code 89.50
Sensor) active
Start button and nozzle signal
5804 ME CNG*: No flow detected Last Bank and less than 1,5 Kg filled
detected but nozzle not connected
5805 ME CNG*: Max tank pressure to high Default max tank pressure setting: 195 bar Car tank is full Check Command Code 89.4 and 89.5
Check Command Code 89.26 and
5806 ME CNG: Maximum flow rate reached Hose breakaway or pipe burst
89.27
Calculation failure: Second pressure value Pressure-, temperature- and mass
5807 ME CNG*: Maximum mass exceeded
lower than the first pressure value values illogical
CNG*: Calculated delta pressure is
5808 ME Measuring failure, pressure values illogical Check Pressure Transmitter
negative value
CNG*: Maximum pressure limit
5809 ME Default setting: 250 bar Check Pressure Transmitter Check Command Code 89.32
reached
CNG*: Temperatur sensor short Temperature sensor (PT100) is located on
5811 ME Check board and connections
circuit the CNG/COMBI HUB
CNG*: Temperature sensor Temperature sensor (PT100) is located on
5812 ME Check board and connections
disconnected the CNG/COMBI HUB
CNG*: Pressure Transmitter short Check Pressure Transmitter
5814 ME Check CNG/COMBI HUB
circuit connection
CNG*: Pressure Transmitter Check Pressure Transmitter
5815 ME Check CNG/COMBI HUB
disconnected connection
CNG*: CNG/COMBI HUB
5816 ME Check board and connections Check IS-Interface
disconnected
5820 MA CNG*: Austrian leak test error
Check CNG/COMBI HUB and
5823 ME CNG*: Pressure Transmitter fault
connections
Temperature sensor (PT100) is located on
5825 ME CNG*: Temperature sensor fault Check CNG/COMBI HUB
the CNG/COMBI HUB
5827 MA CNG*: Austrian LPG leak test error CNG tank detection
Coriolis Meter communication
5828 ME Modbus only
problem
5829 ME Coriolis Meter mapping problem Modbus only Check Meter addresses

5830 MA Coriolis Meter not connected Modbus only

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Training Document: 120 113 324 k Gilbarco GmbH + Co. KG
Error Codes - Sandpiper II
Code Type Description Comment Tip 1 Tip 2 Tip 3
Check for leakages and competent
installation (pipework should be
Modbus only. Typical error, for air in the Venting with CC76.5 (competent straight and true rising steadily to the
5831 ME Internal Coriolis Meter failure
system (AdBlue Dispenser). disposal of the delivered fluid) dispenser inlet without any dips
(drops) in the line where air can
become trapped)
Check jumper setting (short pin 1 and check the 230V Power on the IS-
6001 ME IS-HUB 1 disconnected Check board and connections
2) Interface
6002 SU IS-Interface disconnected Check IS Board and Connections
Check jumper setting (short pin 2 and check the 230V Power on the IS-
6003 ME IS-HUB 2 disconnected Check board and connections
3) Interface
AAB / PIB not connected but option
6006 MA Option Italy Check connections Check Command Code 82 and 83
enabled
ECAL-Board not connected but
6014 MA Check connections Check Command Code 91.18
option enabled
STP2 Board connection status Check connection of STP Board on
6027 ME Change the board
disconnected for Grade 5/6 PHIB
6030 MA Hose leak test failed Option Italy Check hydraulics Check Command Code 83.1
6031 MA Hose leak test failed Option France Check hydraulics Check Command Code 83.1
6032 MA Hose leak test interrupted Option France Check hydraulics Check Command Code 83.1
6035 MA Tank low level error Option Italy Check connections Check tank sensor
PIB not detected but tank low level
6036 MA Option Italy Check connections to PIB Check Command Code 91.21
sensor enabled
Nozzle out during power up and Replace nozzle and power up or
6037 SU Option France
hose leak test not possible Warmstart (F1, F2)
Kiosk Switch not connected but
6039 MA Option Italy Check connections Check Command Code 91.22
option enabled
VRC Board not connected but option Check Command Code 91.14 &
6040 ME Check connections Check VRC Board
enabled CC75
Vapor Recovery: No protortinal
6041 ME Check VRC
valves detected
Reset with Service Terminal FB1 Check/repair the vapour recovery with
Vapour Recovery Monitoring System Prevent leakages and check power of
6042 ME (Gilbarco VMC and Fafnir Vaporic) or Service Terminal and gas meter or
Stop (Vaporix Stop) the gas pumping unit
Vaporix-Service-Dongle check VRC Adaptor
Vapour Recovery option is not set
6047 SU Check Command Code 91.14
but board is present
Disconnect Service Terminal from
6048 ME Service Terminal FB1 connected
CPU Board
Vapor Recovery: Proportinal valve
6049 MI
Error
IVGPL option set but AAB not Check Connection Between CPU and
6057 MA Check Jumper Setting for PIB2
detected PIB2
PIB not connected but Satellite Satellite is an option for ultra high flow
6058 ME Check connections Check Command Code 91.17
option enabled dispensers
6081 ME Maximum flow rate exceeded Maximum flow = 85 l/min Check Command Code 80 and 76.2 Check flow rate Check hydraulic
One of the twin meter pulsers is not
6082 ME High speed pulser out of range Check meters and pulsers Check solenoid valves
counting or too slow
Below min flow rate, Min flow rate
6083 ME
limit for LPG or AdBlue

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Training Document: 120 113 324 k Gilbarco GmbH + Co. KG
Error Codes - Sandpiper II
Code Type Description Comment Tip 1 Tip 2 Tip 3
6084 ME Hose leak test failed Option Italy Check hydraulic Check Command Code 83.1
Open the Security Switch + Recover the configuration if
6086 SU New software version detected (E10) Security Switch on the CPU was not open NA for Apollo
Warmstart (F1, F2) configuration was lost
Communication lost with pulser Check the connection between pulser
6088 ME
device and IS Hub or SIP and IS Buss
SIP/IS Pulsar: Pulser enable state Pulser already enabled for transaction and
6089 ME Check/change pulser
error enabled again
Check hardware and connections
SIP/IS Pulsar: To many pulsers Check communication (LED's on CPU
6090 ME (pulsers and IS Hub or SIP and IS
enabled and IS-Interface)
Buss Connector)
7108 MI Atcl unknown Msg ID
8012 MI IS proxy serial break error Coldstart and re-program config file Check IS-HUB or IS-Switch-HUB NA for Apollo
8022 ME SIP encryption failure on enable Check SIP address CC76.7 Check/change SIP
8023 ME SIP encryption failure on disable Check SIP address CC76.7 Check/change SIP
For non SIP, address is 000000
8024 ME SIP/IS command mismatch Check SIP address CC76.7
000000
Serial number programmed in SIP does not
8025 ME SIP serial number mismatch Check/input SIP address CC76.7 Do WarmStart (F1+F2)
match to number in CPU
8026 ME SIP configured but not detected Check SIP installation
8027 ME SIP device busy SIP writing calibration data Information only
8029 ME SIP lift-off-detection active Put the SIP back to the bracket Check mounting
8124 MA Display proxy update error NA for Apollo
PHIB Board connection status Check PHIB Board connection with Connect PHIB board properly and
9153 ME
disconnected Apollo CPU press F1 F2
When PHIB board is connected first time or
9154 ME PHIB Board changed Press F1 F2
PHIB Serial Number is Changed
9155 ME MWB1 Changed Press F1 F2
9156 ME MWB2 Changed

INFO 1: Within the error codes we distinguish between different types (second column): INFO (IN), MINOR (MI), MEDIUM (ME), MAJOR (MA) and SUPERMAJOR (SU). INFO and MINOR events are no real errors
and will not blink in the PPU display, but will be saved in the eventlog. MEDIUM and MAJOR events are real errors and will flash in the PPU display, if they appear. SUPERMAJOR events are real errors as well, but
they will flash in the money display and will be indicated with an E.. (Example: E10).

MEDIUM events will get a reset by nozzle out and will not appear again, if the causer was eliminated. MAJOR and SUPERMAJOR events will get a reset by power reset or warmstart (press F1+F2, one after another)
and will not appear again, if the causer was eliminated.

INFO 2: Errors which are indicated by CNG*: will flash in the PPU display and generate an error signal for the compressor control system, when the error appeared 3 times. This must not be the same 3 times the
same error. Example 1: three times error 5804 = error signal. Example 2: one time error 5804, one time error 5807 and one time error 5808 = error message. Errors which are indicated by CNG: will generate
immediately an error signal for the compressor control system.

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Training Document: 120 113 324 k Gilbarco GmbH + Co. KG
Error Codes - Sandpiper II
Code Type Description Comment Tip 1 Tip 2 Tip 3

For further questions regarding error codes, please contact Gilbarco Techsupport in Salzkotten (Mail: emea.techsupport@gilbarco.com , Phone: 0049 (0) 5258 13 444)

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