LAURA ROMERO

Veterinarian
nd
13765 SW 262 St apt 201, Homestead FL, 33032
(786) 256-7892 | lauranromero98@gmail.com

PROFESSIONAL PROFILE
Dedicated Veterinarian that possesses that possesses customer service skills.

EDUCATION
Universidad Nacional Pedro Henríquez Ureña, Santo Domingo, Dominican Republic
Doctor in Veterinary Medicine 2016 - 2022

PROFESSIONAL EXPERIENCE
Kendall Animal Clinic, Miami, FL
Veterinary Technician May 2022 – March 2023
• Managed customer service calls and resolved issues and complaints in a timely and
accurate fashion.
• Collected and processed payments.
• Demonstrated professional etiquette and manners when interacting with clients.
• Responded to client emails and entered clients’ and patients’ information into the
database.
• Provided accurate information in response to customer inquiries.
• Scheduled and confirmed appointments.
• Ordered medical supplies and kept track of inventory.
• Performed physical exams and routine diagnostic tests.
• Prepped patients for surgery and monitored anesthesia during the procedure.

Doctora Mascota, Santo Domingo, Dominican Republic

Veterinary Technician Intern 2019 - 2022
• Communicated with clients on the phone and collected patients’ medical histories.
• Demonstrated professional etiquette and manners when interacting with clients.
• Performed physical exams and routine diagnostic tests.
• Placed IV catheters and collected blood samples from patients.

SKILLS
Language: Spanish (Native) and English (Fluent).
General: microsoft office, scheduling, communication, customer satisfaction, multitask,
data entry, conflict resolution, detail oriented.