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Mrs
Mrs Sarah
SampleSay
23 QUEENS
Sample ROAD
Street

Helping you
TEDDINGTON
Sample Town
MIDDLESEX
Sample County
TW11 0LX
Post Code
K

to understand
your British Gas Your gas & Your customer number:
8534
12 0056447895
9042
0051

electricity update
bill Statement date: Statement period:
Your dual fuel usage
12 Jan 2013 10 Oct 2012 - 9 Jan 2013

1
What have I used? Your actual energy
use was
= 8085.82 kWh (kilowatt hours)

£445.16 Gas total: 7367.82 kWh

Electricity total: 718 kWh

Your actual meter readings

Gas 3 2 4 2
Gas total: £339.68 Electricity 0 7 5 7 0
Electricity total: £105.48

You're on our Standard tariff for both I'd like more detail
gas and electricity See step 4
Your usage per fuel

2 3
Your Monthly Direct Debit Account What do I pay?

Your account balance before -£676.13 Your monthly payment

What you've used (including VAT &
discounts)
£440.42 will decrease to
What you've paid -£750.00
Direct Debit 5 Nov 2012 -£250.00 Your new payment
Direct Debit 4 Dec 2012
Direct Debit 4 Jan 2013
-£250.00
-£250.00
will start on 4 Feb 2013
£205.00
Your account balance now -£985.71
credit
Gas balance -£632.62
Electricity balance -£353.09
Why are my payments less?
See step 4

To manage your payments online

britishgas.co.uk/ddonline
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4
I'd like more detail What's a kilowatt hour?
A kilowatt hour gives you:
A cooked breakfast Food kept fresh
What am I paying for? for a family of four
or and frozen for a day

Total kWh used 8085.82

Total gas kWh used 7367.82
Total electricity kWh used 718.00

Your gas use in detail Your electricity use in detail

Meter number: 827 Meter number: Z10SP16551

10 Oct 2012 - we read your meter 3007 10 Oct 2012 - we read your meter 06852
15 Nov 2012 - estimated meter reading 07119
15 Nov 2012 - estimated meter reading 3083
Estimated units used over 37 days 76 Estimated kWh used over 37 days 267.00
(Unit calorific value for this period 39.00) Cost of first 73 kWh used at 23.643p £17.26
Gas units converted into kWh 2382.78 Cost of next 194 kWh used at 11.031p £21.40
Cost of electricity used this period £38.66
Cost of first 272.00 kWh used at 8.431p £22.93
Cost of next 2110.78 kWh used at 3.936p £83.08 16 Nov 2012 - estimated meter reading at 07119
Cost of gas used this period £106.01 price change
9 Jan 2013 - we read your meter 07570
16 Nov 2012 - estimated meter reading at 3083
price change Actual kWh used over 55 days 451.00

Gas unit rates on 9 Jan 2013 - we read your meter 3242 Cost of first 108 kWh used at 21.057p
Cost of next 343 kWh used at 12.850p
£22.74
£44.08
Electricity unit rates
Actual units used over 55 days 159
your current tariff (Unit calorific value for this period 39.00) Cost of electricity used this period £66.82 on your current tariff
Gas units converted into kWh 4985.04
Total electricity used £105.48
Cost of first 404.00 kWh used at 7.786p £31.46
Dual Fuel discount -£3.60
Cost of next 4581.04 kWh used at 4.414p £202.21
Direct Debit discount -£9.58
Cost of gas used this period £233.67
VAT at 5.00% £4.61
Total gas used £339.68
Total electricity including VAT £96.91
Direct Debit discount -£12.52
VAT at 5.00% £16.35 Total without VAT £419.46
Total VAT £20.96
Total gas including VAT £343.51

Total = £440.42

Gas is a natural product. One unit does not always Why your payments are less
produce exactly the same amount of energy. In order to We're reducing your payments because the amount
price energy from gas consistently, we convert your
units used into kilowatt hours of energy, using the of energy you're using has changed since our original
following formula: forecast. We'll carry your balance forward to your
a. imperial units used See detail annual review. If we've a recent meter reading and
b. x metric conversion 2.83
c. x calorific value See detail you're more than £100 in credit at your annual review
d. x volume correction 1.0226400 we'll automatically refund you.
e. ÷ metric conversion 3.6
f. = kWh See detail
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5
Can I save some To see all the ways you can
save with us go to
money? britishgas.co.uk/betterdeal

The costs shown in the tariff options below are based on paying by Direct Debit and a similar Low usage
household, as you used less than 2700 kWh of electricity last year.

1. Review Some of our tariff options are:

Your current tariff is
Clear & Simple Online Variable Fix & Fall March
Standard Feb 2014 2014
The cost of your unit rates may change
if the price of supplying you with energy - Variable - Online Variable - Fixed
changes. - No end date - Until 28.02.14 - Until 31.03.14

Annual Cost: £350

No exit fee / No standing charge Annual Cost: Annual Cost: Annual Cost:
£329 £309 £339
To get a personalised quote or to change your tariff No exit fee Exit fee Exit fee
go to britishgas.co.uk/betterdeal

2. Be smarter
How energy efficient is your home?
Complete our report and take steps to cut
your energy use and save money? Visit
britishgas.co.uk/es today.

6 The information below shows how what you pay covers

Where does my money go? much more than just the wholesale cost of electricity*.

External Costs Our Costs

41% 24% 20% 11% 4%

Wholesale Delivery to Government Operating Our profit
electricity your home taxes costs
costs (Regulated (including
*Breakdown figures based on actual British Gas cost averages from 2009 to 2011,
by Ofgem) Green Levies
including average annual consumption of 3,890 kWh of electricity and average
& Social
regional prices. Profit figure shown is after tax.
Support)

7
Ways to pay You'll need your customer number:
85 00 41 59 07 01

Switch to Direct Debit Internet or phone Bank or by post Post office

It’s easy, convenient
and saves you money.
Plus collect 800 Nectar
points for each account
you switch. Go to
britishgas.co.uk
Credit or Debit card
Online or by phone:
visit britishgas.co.uk/
MakeAPayment or call us
on 0800 107 0224
banking Pay us directly
using account number
71584685 and sort code
40-05-30, quoting your
customer number:
85 00 41 59 07 01
PayPoint
Take this bill and pay
by cash.
SMS
Call us on 0800 048 0202
to register
Take your payment slip Take your payment slip with
with your payment card, your payment card, cash or
cash or a cheque to the a cheque made payable to
bank. Or send a cheque 'Post Office Ltd'.
made payable to
‘British Gas Trading Ltd’. Allow 3 working days for
Write your customer payment to clear the bank/
number on the back Post Office and PayPoint, 5 if
and send to: you pay by post.
British Gas,
Payment Area 55, Please don’t send cash in
Camberley, the post.
GU95 1AB
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7 Your gas meter point Your electricity supply
Where can I get reference number is: number is:
some help? 6 15 65 47 06 S
01
19
801 300
0004 8007 121

Seeboard Price Area

For our team use these details Siemens read your meter Your
electricity MPAN
To find the name and
Online Emergency address of the company
britishgas.co.uk responsible for the gas
pipeline delivery network to
To manage your account, flex your Smell gas?
your home, please call:
payments and submit your meter reads.
0800 111 999
(24 hours a day) 08701 600 229
Speak to one of our team
0800 048 0101 Mon-Fri 8am - 9pm Your
Mon-Fri 8am - 8pm / Sat 8am - 6pm Electrical emergency or excluding Bank Holidays.
Consumer Checklist power cut? gas MPRN
Write The Staying
Connected Energy 0800 783 8866
Our address is (24 hours a day) The company responsible
British Gas Consumer Checklist
contains key for the electricity supply
PO BOX 4805 information for delivery network is:
Worthing energy consumers
Boiler breakdown
UK Power Networks
BN11 9QW to get and stay
connected to their
0800 294 9650 Fore Hamlet
(24 hours a day) Ipswich
For account questions please have energy supply. See
your meter reading handy. Suffolk

TCRL017 08|
britishgas.co.uk/ IP3 8AQ
We're never far away
consumerchecklist
in an emergency.

If your boiler or central

heating isn't working
Bills for the visually impaired just give us a call.
Call us: 0800 072 8625
Textphone: 18001 0800 072 8626

If you're Please contact us on

0800 072 8631
We will do all we can to
resolve your issue straight
If your complaint remains
unresolved after 8 weeks
unhappy with Mon-Fri 8am-8pm /
Sat 8am-6pm
away. If you remain unhappy
please write to Lynda
you can contact
Ombudsman Services:
the service Campbell, Head of Complaints Energy on 0330 440
or go online at
we have britishgas.co.uk/
at the same address. 1624 (Textphone 0330
440 1600) or online at
provided energycomplaints Citizens Advice consumer
service provides free,
os-energy.org
or write to confidential and impartial
British Gas Customer advice on consumer issues.
Solutions Team, Visit adviceguide.org.uk or call
PO BOX 4804, 08454 04 05 06
Worthing BN11 9QU

0800 calls free from BT land line. British Gas Trading Limited Registered in England No. 3078711.
Mobiles and other providers' charges may vary. Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD.
Calls may be monitored and/or recorded for quality and compliance purposes. VAT Registered Number 684 9667 62. Bill date & tax point 12 Jan 2013.