Contact us

Page 1 of 2 Manage your account online and

stay in control at:

@ britishgas.co.uk/easyonline
099 111 If you would like to speak to one of
our team call:
Mr Michael Roberts
4 BEECHCROFT  0800 048 0202
Mon – Fri, 8am – 8pm, Sat, 8am – 6pm.
DUNDRY
BRISTOL BS41 8LE
4797600012152C00000145000010010001

Customer reference number

M 193
8500 4539 0758

Statement date:
Your gas statement - actual 31 May 2012

Your payment method has changed Statement period:

We have changed your payment method from cash to Monthly Direct 28 Feb 12 – 30 May 12
Debit. Your tariffs have been updated to reflect this.
You’re on standard tariff.

Message board
Before this statement This statement We’ve dropped our electricity
prices
Balance of your last £368.10 Balance brought £368.10 Switch your electricity to us now
statement in debit forward in debit
and you could benefit from cheaper
What you paid £394.00 standard electricity at average
consumption and an annual
Gas you’ve used this £162.25
discount for having both your gas
period
and electricity with us.
Your Direct Debit £3.83
discount credit
Call now on 0800 980 4145
Your adjustments £196.00
debit

VAT at 5% £7.92
Start collecting
points with us.
Your new £336.44
Account balance in debit To register visit
britishgas.co.uk/collect
For further details please turn 
over

What next?

You do not need to do anything. Your monthly payments will continue to be taken out of your
bank account.
 Page 2 of 2

What you paid - thank you Where to write to

Payment from your bank account 14 Mar 2012 £100.00

 Write to British Gas PO BOX 4805,
Direct Debit 27 Apr 2012 £98.00 Worthing BN11 9QW
Re-present Direct Debit 15 May 2012 £98.00 We’ll reply to you as soon as we can
Please include your meter reading
Direct Debit 28 May 2012 £98.00
Emergency? Smell gas?
Total payments £394.00
! Call 0800 111 999 (24 hours)
To find the name and address of the company
Gas you’ve used this period responsible for the gas pipeline delivery network to
your home, please
Meter number: G4C00947140903 call 08701 600 229 (lines open Mon - Fri 8am to 9pm,
excluding Bank Holidays).
28 Feb 12 - actual 07571 We read your meter
13 Mar 12 - estimated 07636 Estimated Your gas meter point reference number
= 65 metric units used over 15 days
9031025201
Gas unit converted = 721.95 kWh used over 15 days
Southern Electric Pricing Area.
First 110.00 kWh x 8.429p £9.27 G4S read your meter.
Next 611.95 kWh x 3.935p £24.08 Complaint relating to your energy account?
Cost of gas used in this period £33.35
If you are unhappy with the service provided please
14 Mar 12 - estimated 07636 Estimated contact us on 0800 072 8632, go to
30 May 12 - actual 07872 We read your meter britishgas.co.uk/energycomplaint or write to British
Gas Complaint Management Team, PO Box 4804,
= 236 metric units used over 78 days
Worthing BN11 9QU. We will do all we can to
Gas unit converted = 2621.25 kWh used over 78 days
resolve your issue straight away.
First 573.00 kWh x 8.429p £48.30
If your remain unhappy please write to Andy Eley,
Next 2048.25 kWh x 3.935p £80.60 Head of Complaints at the above address. If
Cost of gas used in this period £128.90 you’re still not satisfied the Citizens Advice
consumer service provides free, confidential and
Total cost of gas used £162.75 impartial advice on consumer issues. Visit
adviceguide.org.uk or call the Citizens Advice
consumer helpline on 08454 04 05 06.
Gas units are converted to kilowatt hours using the following formula:
metric Calorific value Volume to convert to gas used in If your complaint remains unresolved after 8 weeks
units used correction kWh kWh
65 x 39.1 x 1.0026400 ÷ 3.6 =721.95 you can contact Ombudsman Services: Energy on
The above illustration is based on our first meter read of this bill. 0845 055 0760 (Textphone 180010845 051 1513),
or via os-energy.org

Consumer Checklist

The Staying connected Energy Consumer Checklist

contains key information for energy consumers to get
Your adjustments and stay connected to their energy supply.
See britishgas.co.uk/consumerchecklist
Payment from your bank account £98.00dr
Direct Debit £0.00 All Central heating enquiries: 0800 294 9650
Re-present Direct Debit £98.00dr
Direct Debit £0.00

Total adjustments £196.00dr

To get a large print, talking or Braille bill or to join

our Home Energy Care register call 0800 072 8625
(Textphone 18001 0800 072 8625)
British Gas Trading Limited in England No. 3078711. Registered Office: Millstream, Maidenhead Road,
Windsor, Berkshire SL4 5GD. VAT Registered Number 684 9667 62. Bill date & tax point 31 May 2012.

*Call free from BT Calling Plan. Mobiles and other providers’ charges may vary. Your calls may be monitored
and/or recorded for quality and compliance purposes.