Tatvartha Health Private Limited

We are hiring…
 Who are we ?

Founded by Saloni Anand, a techie-turned-marketeer and Altaf Saiyed, a Stanford Business School
alumnus, Traya sits at the forefront of the multi-billion-dollar hair care solutions category. Traya is the only
company in India that provides a holistic treatment for hair loss by targeting its root causes. With more than
2,50,000+ users on the Traya regime, it is one of India’s largest digital health-tech platforms for haircare
and hair loss.

After launching in 2019, we encountered hundreds of clinical trials, scientific research papers and cracked
the science behind hair loss and how it can be managed with utmost efficiency. We are here with a vision
that drives us to find the best cure for our clientele and help them live a happier and better life. Our mission
is to use technology to scale healthcare solutions to 520M+ Indians that are suffering from hair loss with a
holistic 360-degree solution, which includes clinically proven doctor-backed medicines, access to Traya
doctors, customised Diet plans, and more!

Having raised institutional capital from marquee VCs like Fireside Ventures, Kae Capital, Whiteboard
Capital, Traya has more than 2.5L+ customers, with a 93% success rate and 30% MoM growth over
the past year.

Know more about Traya at https://traya.health

Brand Vision & Philosophy

Traya was created with a global vision to create awareness around hair loss, de-stigmatise it while empathising
with the customers that it has an emotional and psychological impact. We blend Ayurveda, Allopathy, and
Nutrition to redefine hair care. We are your trusted partner in the journey to healthier, happier hair—no
compromises, just results.

The Traya Model

Our secret? Diagnostic precision. We analyse your hair and health history to uncover the root cause of hair fall.
Then, we deliver customised hair kits to your doorstep. But we're not just products; we're partners. Our trained
hair coaches and cutting-edge tech keep you on the path to your hair growth journey.
 Job Description

Job Role : Hair Coach

Department : Customer Experience

At Traya, we're seeking enthusiastic and empathetic graduates who are passionate about making a real
difference in people's lives. If you thrive on challenges, enjoy connecting with individuals, and are eager to build
meaningful relationships, then the role of a Hair Coach might just be your perfect fit.

As a Hair Coach, you'll be more than just a professional – you'll be a personal health cheerleader, guide, and
partner to our valued clients. Your mission would be to empower and educate individuals to take control of their
hair health and conquer any hair-related concerns they may have.

Join us at Traya, where your enthusiasm and empathy will shine as you become a beacon of positive change in
the lives of countless individuals. Together, let's revolutionise the world of hair health, one client at a time. Your
journey starts here!
 Key Responsibilities

Assessment : A hair coach will assess their client’s hair condition as per the guidelines set up by our Medical Team.This assessment
helps the coach understand the needs of their client.

Educate : Hair coach will educate their client’s about proper hair care practices, including techniques for washing, and protecting the
hair as per set guidelines.

Problem-solving : Hair coach will work with their client’s to identify and address any hair-related issues or concerns during the
treatment. They will analyse potential causes of hair problems, such as damage, hair loss, or scalp conditions, and help the client’s
develop strategies to mitigate or overcome these issues.

Emotional support : Hair-related issues can have a significant impact on an individual's self-esteem and overall well-being. Hair
coach will provide emotional support to their client’s, helping them navigate the emotional challenges that can arise from hair loss,
thinning, or other hair-related concerns. They will offer encouragement, empathy, and resources to help clients feel more confident
and empowered.

Goal setting and monitoring progress : Hair coach will assist their clients in setting realistic goals for their hair condition. They
will monitor the patient's progress and provide ongoing support and guidance to help them stay on track and achieve their
hair-related objectives as per set guidelines.
 Qualifications of a Hair Coach

Educational Background: While a formal education in health, nutrition, fitness, psychology, or a related field can be beneficial, it's not
always a strict requirement. Any Graduate eager to learn and grow in health-tech can apply for this role.

Communication and Interpersonal Skills: Effective communication is crucial for a health coach. You should be able to listen actively,
provide clear instructions, and offer support and motivation in English and Hindi preferably.

Empathy and Compassion: Health coaches work closely with individuals to help them achieve their health goals. Being empathetic and
compassionate can foster a positive and supportive relationship.

Problem-Solving Skills: The ability to analyze situations, identify issues, and propose effective solutions is critical for resolving customer
concerns.

Time Management: Efficiently managing your time ensures that you can respond to customer inquiries promptly and effectively, without
unnecessary delays.

Feedback Responsiveness: Actively seeking and incorporating feedback from customers and supervisors helps in continuous improvement
and in meeting evolving customer needs.

Ethical Behavior: Upholding ethical standards in all interactions with customers is essential for maintaining trust and integrity.

Ability to work in a fast-paced environment and handle high call volumes. Previous experience in customer support or a related role will be
an advantage.