BLRT Hilot

COMPETENCY BASE LEARNING
MATERIALS
HILOT WELLNESS MASSAGE NC 11

CORE COMPETENCY
MODULE CONTENT
Date Developed: Document No.

FEB., 2024 Issued by:
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HILOT (WELLNESS Developed by:
MASSAGE) NC II Maricris M. Tamondong
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HILOT TRAINER 00
Program/Course : HILOT (WELLNESS MASSAGE) NCII
Unit of Competency : Plan the hilot wellness program of clients
Module Title : Planning the hilot wellness program of

Clients
INTRODUCTION
This module contains information and suggested learning activities on “Planning the Hilot Wellness
Program of the Clients”. It includes activities and materials on “Plan the Hilot Wellness Program of the
Clients”.
Completion of this module will lessen your modules to accomplished more to achieve the Hilot
(Wellness Massage) National Certificate Level II.
This module consists of four (4) learning outcomes. This learning outcome contains learning activities
supported by each information sheets. Before you perform the instructions, read the information sheets
and answer the self-check and activities provided to ascertain to yourself and your trainer that you have
acquired the knowledge necessary to perform the skill portion of the particular learning outcome.
Upon completion of this module, report to your trainer for assessment to check your achievement of
knowledge and skills requirement of this module. If you pass the assessment, you will be given a certificate
of completion
SUMMARY OF LEARNING OUTCOMES:
Upon completion of this module, the trainee/student must be able to:
LO1. Identify vital information of the client
LO2. Explain hilot

LO3. Explain the hilot wellness services and products
LO4. Confirm hilot wellness program

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ASSESSMENT CRITERIA:
At the end of this module, you MUST PASS the:

1. Written Test
2. Practical Test

Clients
LEARNING OUTCOME SUMMARY

Learning Outcome # 1 Identify vital information of the client
1. Relevant information are obtained from the client to determine their expectations/requirements
2. Contra indications are identified and referred to an appropriate professional based on standard
operating procedures
CONTENTS:
 Relevant information of the Client/s

 Contra-indications
 Inter/Intra Personal Relationship
 Information Gathering
 Standard Operating Procedures (SOP)
LEARNING MATERIALS:
 Manuals
 Charts
 Handouts
 References
 Forms

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METHODOLOGIES:
 Lecture/discussion
 Demonstration
 Role playing
 Self-paced learning
ASSESSMENT METHOD:
 Interview/oral
 Observation
 Written

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Learning Experiences/Activities
LEARNING EXPERIENCES
Identify Vital Information of the client
Learning Activities Special Instructions
Read Information Sheet 1.1-1 on Do the preliminary set-up before starting to

relevant information of the clients explain the vital information of the clients.
Answer Self-Check 1.1-1 on vital information Compare the answer with Answer key 1.1-1 on
of the client vital information of the client
Evaluate the output using Performance
Perform Task Sheet 1.1-1 on Clients Criteria Checklist 1.1-1 on Clients Record
Records
Perform Operation Sheet 1.1-1 on Getting vital Evaluate the output using Performance
Signs Criteria Checklist 1.1-1 on Getting Vital
signs
Perform Job Sheet 1.1-1 on getting vital sign Evaluate the output using Performance
Criteria Checklist 1.1-1 on Getting Vital
signs
Read information sheet 1.1-2 on contra Get right information of client and check vital
indication information
Answer self-check 1.1-2 Compare answer sheet 1.1-2 on contra indications.
Read information sheet 1.1-3 on the inter/intra Compare answer sheet to 1.1-3 on inter personal
personal relationship relationship
Refer to answer self check 1.1-3
Evaluate output using performance criteria on
1.1-4 gather information
Read information sheet 1.1-4 on gathering

information
Refer to answer sheet 1.1-5 and evaluate

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performance criteria on 1.1-5
If you have any questions or you need clarification,

ask assistance from you trainer
Read information sheet 1.1-5 on standard
operation procedure
If you have answered all the questions and

finished all the laboratory activities, you may
proceed to the next learning outcomes (LO)
INFORMATION SHEET 1.1-1
RELEVANT INFORMATION OF THE CLIENT
To diagnose a patient’s present illness, the hilot wellness massage therapist needs the patient’s
health information. As professional, you are often responsible for obtaining this information as part of the
medical history and assessment. The medical history is a record containing information about a patient’s
health status as well as the relevant information about a patient’s social habits. Assessment begins with
gathering information to determine the patient’s problem or reason for seeking wellness massage. Typically,
you ask standard questions and document the patient’s responses during the assessment on preprinted
forms.
ELEMENTS OF PATIENT HEALTH HISTORY
1. Identifying data (database)

The demographic information of the patient is required for administrative purposes and always
includes the patient’s name, address and phone number.
2. Family History
This section contains the health status of the patient’s parents, sibling and grandparents. This
information is important because certain diseases and disorders have familial or hereditary tendencies.

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3. Social History
The social history covers the patient’s lifestyle, such as marital status, occupation, education and
hobbies. It may also include information about patient’s diet, use of alcohol or tobacco and sexual history.
VITAL SIGNS
As Hilot Wellness professionals, we are considered as primary health care provider. It is our responsibility to
maintain optimum and wellness of our patient, thus we preserve life. Life is a characteristic of man where
s/he grows, reproduces, maintain its structure, and adapts itself to his/her environment; it is the quality by
which s/he differs from organic or dead organic bodies.
The basic process of life organization, metabolism, responsiveness, movements, and reproduction. All of
these are interrelated. No part of the body, from the smallest cell to a complete body system, works in
isolation. It is our duty as a Hilot wellness therapist to maintain and restore the function of life to our
patient. And in maintaining/restoring it, we must know how to monitor or check the vital signs.
Vital signs are measures of various physiological statistics, often taken by health professionals such as Hilot
therapist in order to assess the most basic body functions. Vital signs in simple term are basic signs of life.
This indicates the condition of man whether s/he is experiencing positive wellness or negative illness. The
basic signs (vital signs) of life in men are pulse, breathing or respiration, blood pressure and temperature.
TEMPERATURE
Our body has the ability to keeps its temperature within a certain boundaries, even when the surrounding
temperature is very different. The ability of keeping ones temperature is called Thermoregulation. This
process is one aspect of homeostasis or regulating of body temperature as a dynamic state of an individual
internal environment and its external environment. Human beings as mammals are usually warm-blooded
and we call warm blooded organism as homoeothermic and cold-blooded organism as poikilotherm. Body
temperature is maintained through a balance between heat production and heat loss.
To measure body temperature we used device called thermometer. There are three kinds of thermometer:
and long Oral, Anal, and Axillar Thermometer. The
last mentioned was commonly used. Now-a- days
mercury based thermometer are forbidden to use
by health department, and we use digital
thermometer for safe and easy to use. Oral
thermometer is used to place on the mouth while
anal thermometer on the anus. And the axillar
thermometer is use to place under the armpit to get body temperature.

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The normal range of body temperature varies on different factors. Factors that affect body temperature
such as age, gender, exercise and activity, circadian rhythm, emotions, illness and injury even the food and
drugs we take. The average range of body temperature is measured either through Degrees Fahrenheit or
Degrees Celsius/Centigrade. So the normal average of body temperature of a healthy person ranges from
36.5 Degrees Celsius/ Centigrade to 37.8 Degrees Celsius/ Centigrade. Newborn and young children usually
have a higher body temperature.
Pyrexia is an elevation of normal body temperature. Hyperpyrexia means

high fever. The person who had high fever usually experiences loss of
appetite, headache, hot dry skin, flush thirst, general malaise, depression,
and decrease urinary output, dehydration of the skin and mucous
membranes and period delirium. Fever is our body's natural response
against infection.
Our body temperature rises up against the normal range in order to fight
off infection that is trying to invade our body system. Our body fights
disease by raising the body's metabolic level to fasten the repair of damaged tissues, and inactivating and,
perhaps killing some microbes. Hypothermia is the reverse of hyperpyrexia.
It means low body temperature or body temperature below the average normal range.
PULSE
As a Hilot, pulse is the activity of life within the body of an individual. It signals the condition of every organ
that composed man. Western Medicine define it as the regular beat of blood flow by regular expansion and
contraction of an artery, caused by the heart pumping blood through the body. It is the sensation of the
impact or tap of a wave through the walls of the arterial systems resulting from the expansion of aorta.
The normal pulse varies with the following circumstances:
1. Age - gradually diminishing, from birth to adulthood, and then, increasing somewhat in old age.
2. Body size and built – tall and slender individuals have slower pulse rate than short and stout one.
Pulse represents the tactile arterial palpation of the heartbeat. Heartbeats are the noise generated by the
beating heart and resultant flow of blood through it. Pulse may be palpated in any place that allows an
artery to be compressed against a bone.

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Common sites in palpating the pulse are the following:
1. Temporal Artery: temples

2. Facial Artery: front of ear
3. Carotid Artery: antero-lateral neck
4. Apical Artery
5. Brachial Artery: anterior elbow
6. Radial Artery: can be found at antero-
Lateral wrist
7. Femoral Artery
8. Popliteal Artery: back of the knee
9. Dorsalis Pedis Artery: anterior foot
10. Posterior Tibial Artery
VARIOUS PULSE RATES AND RHYTHMS
1. Normal/ average : 60 -100 bpm (beats per minutes); interval equal,

rhythm regular.
2. Tachycardia : above 100 beats per minute.
3. Bradycardia : below 60 beats per minute.
4. Arrhythmia : interval unequal, rhythm irregular
5. Premature beat : beat occurs before normal one.
6. Intermittent beat : normal rhythm broken by irregularity.
7. Bigeminal : normal rhythm of 2 beats followed by a pause.
RESPIRATION
Respiration is defined as the transports of oxygen from the outside air the cells within tissues, and
the transport of carbon dioxide in the opposite direction, while creating process that moves air in and out of
the lungs.
Respiration consist of two parts:
1. The intake of oxygen to called inhalation or inspiration; then the release of carbon dioxide body called
expiration or exhalation. The inhalation and composed one Respiratory Cycle. And the Unit of measurement
in data of respiratory rate is CPM or Cycle per minute.
The normal average range of respiration is 12-20 cycles per minute.

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NATURE/ TYPES OF RESPIRATION
1. Eupnea: normal respiration: rate and depth are equal.

2. Tachypnea or Polypnea: increased respiratory rate.
3. Bradypnea: decreased respiratory rate.
4. Dyspnea: difficulty in breathing.
5. Apnea: absence of respiration.
6. Chyne-strokes: gradual increase followed by gradual decrease in depth, and then, a period of apnea.
7. Biot’s: respiration of the same depth followed by period of apne
BLOOD PRESSURE - is the amount of blood flow that pumps out from the heart that passes through blood
vessels.
Blood Pressure is measured through the use of apparatus called sphygmomanometer and a Stethoscope.
Sphygmomanometer is a device used to measure blood pressure composed of inflatable cuff to restrict
blood flow and mechanical manometer to measure the pressure. It comes from the Greek word “sphygmos”
meaning pulse and the scientific term manometer to indicate pressure meter.
And stethoscope is a medical device used in

listening to the internal sounds of the body. It is
composed of a bell, rubber tube, and diaphragm and
ear piece.
With the use of these devices simply called BP
Apparatus, as healthcare provider and hilot
therapist, we check on the pressure of the
circulation of the blood upon the walls of blood
vessels. The unit of measurement used in
checking of blood pressure is mmHg or
millimeter of mercury.
Blood pressure consist of Systolic and Diastolic Pressure. Systolic pressure is the highest point of pressure
exerted on the walls of the arteries when the left ventricle pushes blood through the aortic valve into the
aorta. Diastolic pressure is the lowest point or pressure exerted or present on the arterial walls when the
heart rest between the beat
NORMAL BLOOD PRESSURE
Normal Systolic pressure for adult ranges loo- 140 mmHg and the Diastolic pressure range from 70-90
mmHg.

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While for the newborn the systolic pressure ranges from 20-60 mmHg.
1 year old - range 85/50 mmHg

6 year old range - 105/60 mmHg range
16-18 year old - range 120/80 mmHg
Thereafter, there is steady, gradual increment up to old age.
A rise or fall of 20-30 mmHg is clinically significant, even if it is, that is, the
BP, is within the normal range.
Factors Affecting the Blood Pressure
1. Age
2. Circadian rhythm
3. Gender
4. Ingestion of food
5. Exercise
6. Emotions
7. Posture
SELF CHECK 1.1-1
VITAL INFORMATION OF THE CLIENTS
Directions: Read the following questions carefully. Choose the letter of the correct answer and write it on
your notebook.
1. The following are examples of vital signs, which of the following is not?
a. Temperature c. axilla
b. Blood Pressure d. Pulse rate
2. What are the areas used in taking temperature?

a. axilla, mouth, anal c. Oral, Anal, Axilla
b. pulse rate, temperature, bp d. axilla, rectal, mouth

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3. What is the normal blood pressure of a person?
a. 120/80 mmHg c. 140/70 mmHg
b. 110/60 mmHg d. 90/60 mmHg
4. What instrument are used to measure the temperature

a. Aneroid c. Sphygmomanometer
b. Stethoscope d. Thermometer
5. Slow pulse rate is called

a. slowcardia c. rapidcardia
b. tachycardia d. bradycardia
ANSWER KEY TO SELF-CHECK 1.1-1
Test I. Multiple Choice

1. C
2. C
3. A
4. D
5. D
PERFORMANCE TASK SHEET 1.1-1
TITLE: RELEVANT INFORMATION OF THE CLIENT
PERFORMANCE OBJECTIVE:
At the end of the activity, you should be able to identify the vital information of clients
SUPPLIES/MATERIALS:
Pen, Paper, Patient Health Profile form
EQUIPMENT/TOOLS

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None
STEPS/PROCEDURES:
1. Gather all materials needed.

2. Explain the need why there should be an individualized record.
3. Interview patient/client and get relevant information so that as
therapist you may meet their expectation and need.
4. Maintain a record keeping procedure.
ASSESSMENT METHOD:
Oral interview, Questioning

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PATIENT HEALTH PROFILE
Personal Profile
Name: _____________________ Age: ____ Gender: ____ Birthday: ____________

Address: _________________________________________________________________
Civil Status: ____________ Nationality: __________ Religion: _______________
Employment Status: _________ Position: _________ Contact #: _____________
VITAL SIGNS
Temp: _____ CP: _____ bpm R: ____ cpm BP: ________ mmHg Wt: _____ kgs
HEALTH HISTORY
Questions Yes No
Is there any pain or discomfort in your body? Which part?
Have you had any surgical operation lately? Which part?
Are you taking any medicine? What medicine?
Any history of ailments such as Hypertension?
Any history of ailments such as Asthma?
Any history of ailments such as Diabetes?
Do you smoke? How often?
Do you drink alcohol? How much?
Do you drink caffeine? How much?
____________________
Client’s Signature
_________________________________ ___________
Therapist Name and Signature Date

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PERFORMANCE CRITERIA CHECKLIST 1.1-1
TASK SHEET
Trainee’s Name: __________________________________ Date: ______________
CRITERIA YES NO
Did the Trainee,
1. Able to get the clients information
2. Able to know what is the special need of the client
3.Used effective questioning technique
4.Used effective listening technique
Comments/Suggestion:
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________

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Trainer’s Name: _____________________________ Date: _______________
OPERATION SHEET 1.1-1
TITLE: Getting Vital Signs
Learning Objective: After reading this information sheet, the trainee should be able to determine the
function and demonstrate each tool used in getting vital signs
Supplies/Materials
 Pencil
 Ballpen
Equipment and Tools:
 Thermometer
 Sphygmomanometer
 Stethoscope
Steps/Procedure1. Gather all materials needed.
3. Include vital parts and information for continuity or start of care.
4. Interview patient/client and get relevant information so that as a
5. Inform the patient that you are getting his/her temperature by inserting
digital thermometer to his/her armpit.
6. Let thermometer on the armpit for about 5 minutes.
7. While taking the temperature, tell you patient that you are going to check
his/her pulse by palpating his/her left wrist.
8. Position your patient hand towards his/her chest while you’re right

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middle and forefinger palpating the pulse for about one minute.
9. After one minute, check the respiratory rate by observing the rise and
fall of the chest for about one (1) minute.
10. Inform your patient that you are getting his/her blood pressure using
Sphygmomanometer.
11.Maintain a record keeping procedure.
ASSESSMENT METHOD:
 Direct Observation and questioning

 Demonstration

OPERATION SHEET
CRITERIA YES NO

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Did the Trainee,
1. Able to use the tools in getting vital signs
2. Used effective questioning technique
3. Used effective listening technique
4. Reassured and negotiated with clients while maintaining
discretion, tact and confidentiality
5. Followed safety work practices
6. Used available furnishings and paraphernalia
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________
JOB SHEET 1.1-1

function and demonstrate each tool used in getting vital signs.
Supplies/Materials

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 Pencil
 Ballpen
 Thermometer
 Stethoscope
Steps/Procedure in getting vital signs

Sphygmomanometer.
11.Maintain a record keeping procedure.

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ASSESSMENT METHOD:

 Demonstration

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JOB SHEET
CRITERIA YES NO
Did the Trainee,
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________

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CONTRA INDICATION
To check client for any contra indications prior to the treatment they are having as a contra indication is a
reason that the treatment is not suitable for them and means that the therapist can’t carry out the
treatment. Physical assessment is important to determine client’s condition and have final evaluation for the
session.
Total Contraindication
when you have any of these conditions, please do not book a massage:
 Fever
 Contagious diseases, including any cold or flu, no matter how mild it may seem
 Under the influence of drugs or alcohol-including prescription pain medication
 Recent operations or acute injuries
 Neuritis
 Skin diseases
Local Contraindications
The therapist can massage but not over any areas affected by:
 Varicose veins
 Undiagnosed lumps or bumps
 Pregnancy
 Bruising
 Cuts
 Abrasions
 Sunburn
 Undiagnosed pain
 Inflammation, including arthritis
Medical Contraindications
The therapists at the Center have asked us to let their clients know that if you suffer from any of the

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following conditions, massage can only take place once it has been approved before your session in writing
by your Physician.
 Cardio-vascular conditions (thrombosis, phlebitis, hypertension, heart conditions)

 Any condition already being treated by a medical practitioner
 Edema
 Psoriasis or eczema
 High blood pressure
 Osteoporosis
 Cancer
 Nervous or psychotic conditions
 Heart problems, angina, those with pacemakers
 Epilepsy
 Diabetes
 Bell’s palsy, trapped or pinched nerves
 Gynecological infection

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SELF CHECK 1.1-2
CONTRA INDICATION
Direction: Read and understand the question and answer the question carefully.
Essay:
1. What is Contra Indication?
2. Give 5 sample of medical contra indication:
3. Give 5 sample of local contra indication:

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ANSWER KEY SELF CHECK 1.1-2
1. The contraindications are the medical reasons which might disqualify you from a particular treatment.
Contraindications are specific medical reasons for not using a particular treatment for a medical condition in
the usual way.
2.
 Cardio-vascular conditions (thrombosis, phlebitis, hypertension, heart conditions)

 Any condition already being treated by a medical practitioner
 Oedema
 Psoriasis or eczem
 High blood pressure
3.
 Undiagnosed lumps or bumps

 Pregnancy
 Bruising
 Cuts
 Abrasions
 Sunburn

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TITLE: CONTRA INDICATION

At the end of the activity, you should be able to identify CONTRA INDICATION
SUPPLIES/MATERIALS:
EQUIPMENT/TOOLS
None
STEPS/PROCEDURES:

ASSESSMENT METHOD:

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TASK SHEET

CRITERIA YES NO
Did the Trainee,
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________

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Learning Objective: After reading this information sheet, the trainee should be able o explain client contra
indication.
Supplies/Materials
 Pencil
 Ballpen
 Thermometer
 Stethoscope
Steps/Procedure

9. After one minute , check the respiratory rate by observing the rise and

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fall of the chest for about one ( 1) minute.
Sphygmomanometer.
11.Maintain a record keeping procedure. And do final evaluation if the client is fit to massage.
ASSESSMENT METHOD:

 Demonstration

OPERATION SHEET
CRITERIA YES NO

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Did the Trainee,
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________
JOB SHEET 1.1-2

Learning Objective: After reading this information sheet, the trainee should be able to determine Client
conditions
Supplies/Materials

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 Pencil
 Ballpen
 Thermometer
 Stethoscope
 Patient Forms
Steps/Procedure in getting vital signs

Sphygmomanometer.
10.Maintain a record keeping procedure. and give final evaluation if the client is fit to massage.
ASSESSMENT METHOD:

 Demonstration

JOB SHEET
CRITERIA YES NO
Did the Trainee,

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8. Avail to evaluate final validation of client
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________

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At the end of the activity, you should be able to do Physical assessment to the client
SUPPLIES/MATERIALS:
EQUIPMENT/TOOLS
None
STEPS/PROCEDURES:

ASSESSMENT METHOD:
INTER/INTRA PERSONAL RELATIONSHIP

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In order to establish and maintain proper relationships with clients, therapists must establish and maintain
certain parameters/boundaries with their clients. Maintaining standard and good communication should be
implemented between client and the therapist
Parameter boundaries:
Physical
Massage clients are usually partially or fully undressed, making them very vulnerable. You should not touch
clients inappropriately. Additionally, you should listen to client requests, such as Larry's request to not have
his feet massaged
Emotional
Some clients might think of their massage therapist as their mental health therapist. They might talk about
their personal problems which may include very sensitive topics that a massage therapist is not qualified to
talk about. It is important to know your professional limits and refer clients to psychological professionals
when needed
Professional
As with any occupation, it is important for massage therapists to be professional. This includes wearing
appropriate clothing, having a clean work area, and keeping proper business records such as payments and
client information.
Social
Was Larry's therapist maintaining proper boundaries when she asked him over to dinner? Absolutely not! It
is usually not appropriate to maintain social relationships with clients outside of work. However, there are
some cases where you must have a relationship with clients outside of work, especially in small towns. In
these cases, a therapist should use common sense
Effective interpersonal to client
1. Rapport is established to ensure the service is appropriate to and in the best interests of clients.
2. Effective listening skills are used to ensure a high level of effective communication and quality of
service.
3. Patient concerns and needs are correctly identified and responded to responsibility and
accordingly established procedures and guidelines.

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4. Effectiveness of interpersonal interaction is consistently monitored and evaluated to ensure best
patient service outcomes.
SELF CHECK 1.1-3
INTER/INTRA PERSONAL RELATIONSHIP
Essay:
1. Give 5 parameters of boundaries?
2. Explain the importance inter personal communication to client?
3. Give effective interpersonal to client?
1. Physical
2. Emotional
3. Professional
4. Social
2. The importance of communication to your client is to know the relevant information. And communication
is important to build rapport to your client. That your client will be at ease and comfortable and client will
gain trust and confidence.
3.
2. Effective listening skills are used to ensure a high level of effective communication and quality of service.
3. Patient concerns and needs are correctly identified and responded to responsibility and accordingly
established procedures and guidelines.
4. Effectiveness of interpersonal interaction is consistently monitored and evaluated to ensure best patient
service outcomes.

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TITLE: INTRA/INTER PERSONAL RELATIONSHIP
At the end of the activity, you should be able to practice communication and learn about
your boundaries to client.
SUPPLIES/MATERIALS:
EQUIPMENT/TOOLS
None
STEPS/PROCEDURES:
1.Practice communication to client

2. Greet client
3.Professionaly communicate client information
ASSESSMENT METHOD:

TASK SHEET

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CRITERIA YES NO
Did the Trainee,
1. Effectiveness of interpersonal interaction is consistently monitored and evaluated to

ensure best patient service outcomes.
2.Patient concerns and needs are correctly identified
3.Rapport is establish
4. Social inter action
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________
Trainer’s Name: _____________________________ Date: __________

JOB SHEET 1.1-3
TITLE: INTER PERSONAL RELATIONSHIP

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Learning Objective: After reading this information sheet, the trainee should be able To explain client contra
indication.
Supplies/Materials
 Pencil
 Ballpen
 HEALTH FORM
Steps/Procedure
2. Effective listening skills are used to ensure a high level of effective communication and quality of service.
3. Patient concerns and needs are correctly identified and responded to responsibility and accordingly
established procedures and guidelines.
4. Effectiveness of interpersonal interaction is consistently monitored and evaluated to ensure best patient
service outcomes.
5. Respect for differences is positively, actively and consistently demonstrated in all work.
6. Confidentiality and privacy of patients is maintained.
7. Courtesy is demonstrated in all interactions with clients.
8. Assistance with the care of patients with challenging behaviors is provided in accordance with
established procedures.
ASSESSMENT METHOD:

 Demonstration

OPERATION SHEET

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CRITERIA YES NO
Did the Trainee,
1. Able to use effective communication to client
4. confidentially is been made
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________
TITLE: INTER PERSONAL RELATIONSHIP

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At the end of the activity, you should be able to practice rapport to client.
SUPPLIES/MATERIALS:
EQUIPMENT/TOOLS
None
STEPS/PROCEDURES:
1. use effective questioning

2. use effective listening skills
Therapist you may meet their expectation and need.
ASSESSMENT METHOD:
INFORMATION GATHERING

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To gather relevant information of client getting all information regarding medical history and other aspect.
And effectively listen and ask question to collect evidence and do have final evaluation if the client is fit to
massage.
Important factor:
Before you begin to consider starting massage therapy with a client, there are a list of things you’ll need to
ask them before you begin. Depending on the client, this may take a very short amount of time, however it’s
important to understand exactly why we ask these questions, and why they’re so important.
Some clients may be quick to answer the routine questions, but there will be others who might find them a
little trickier. Treat each client individually, and don’t assume an answer until you have it from them. Go
through a short interview process with each one before asking them to lie down and beginning the
treatment.
Remember to also employ active listening techniques and pay attention to their body language. We’ve put
together a sample of some questions that you might ask a client before you begin treatment, so you can
easily gage the type of massage they’re looking for, and can treat them appropriately in regards to their past
experience and potential injuries.
Have you been to a massage therapist before?

This question is a great first interview number, as it tells you a lot of information in one. Firstly, it tells you
whether this is the first time they’re attempting to do something about their condition, or whether there’s a
history of practice that has or hasn’t worked before.
This can cut your consultation time down significantly and allow you to find the best course of action quickly
and efficiently. If they know techniques that have worked (or techniques that have failed to work) you can
use your own expertise to determine where to progress from there.
Are you in pain? Where does it hurt, and how?

No matter your approach to this question, you should attempt to find out the source of their visit. Is it to
relieve stress build-up, or is their condition more chronic? Determining their needs is a multi-step process,
but you have to begin somewhere.
What is your profession?

You can learn a lot from a client by asking this question. If a client is complaining of lower back pain, it can
stem from many situations. If they work all day moving large boxes around a storage warehouse, you might
be able to cut down on a few of those possibilities and devise a way to both heal the injury and prevent it
from happening again.

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Get further into this question by asking how they perform any of the tasks that you feel might contribute,
even if it’s as simple as how they sit on their office chair


even if it’s as simple as how they sit on their office chair.
How are you affected by this injury?

Now that you know their basic working lifestyle and condition, find out what outcomes they’d like to achieve
at the end of your sessions. People often come to massage therapists quite late into the proceedings, rather
than preventatively or as soon as possible, so you may be helping people who are already experiencing a lot
of disruption in their daily life.
Have you tried anything else?

This ties in and has the same outcomes as our first question, but also lets you know if they’ve tried any other
conventional (or non-conventional) remedies.
Do you have any other conditions?

This is a helpful question, however it’s important to remember that your client is not obligated to answer.
Find out if there are any complicating factors at play, or anything that might put them at risk through certain
techniques.
Ask them to go over their health form

Ask them a few questions regarding their completed health form, even if they’re fairly routine. This will allow
them to feel as if you’re giving them a full rundown (which you are, but it’s also important to make people
feeling safe and secure).

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If there are any oddities within their form, ask them to explain them in greater detail. People sometimes are
more willing to talk to a healthcare professional than they are to write out intimate details on a form, as it
feels more personal and less committed. Don’t probe too deeply, and always respect your client’s wishes,
but try to understand what’s going on.
Are you taking any medications that may be a contraindication to massage?

It’s vital to know whether your client is taking any medications that may affect their massage experience, or
alter the type of massage that is appropriate for their needs. This includes medications such as anticoagulant
medications (or blood thinners) such as Warfarin.
Do you have any allergies?

People often forget to mention things that may be obvious to you, so it’s important to still cover the basic
questions before you begin treatment, such as if your client is allergic to something. The last thing you want
is for your client to be breaking out in a rash because you’ve used an oil for their treatment that they’re
allergic to. Always better to be safe than sorry!
Do you know about the process of massage therapy?

Ask them how much they understand about the treatment they’re about to receive. If they’ve been to a
massage therapist before, explain what might make your process different. If not, explain the basics of how
what you’re about to do is going to help them as an individual.
You don’t have to go over the entire history of massage, but tell them what you’re going to be concentrating
on or what techniques you might be using for them to help.
Ask them to roleplay any specific pain issues

If your client is complaining of a repetitive pain, and it’s not debilitating enough that they’re unwilling to do
it, ask them to quickly run through a movement cycle akin to what causes the pain. If it’s reaching for
something, get them to pretend to reach for something, and so on. You’ll be able to tell when, where, and
why they’re hurting (in most cases).
Ask a few personal questions, and make conversation

Finally, remember that massage is about relaxation, and about keeping your client in a position where they
feel secure. They’re entrusting a lot to you, so try and be communicative and pleasant to put them at ease
and make sure they enjoy their massage experience (and that they keep coming back to you for more!)
SELF CHECK 1.1-4

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ESSAY:
1. Why is it important to gather information of client?

2. Give 5 Important factor to gather information or question?
1. Getting vital information to client is important for you to have final evaluation if the client is in good
condtion or not. That you will perfectly do your task and make your client at ease and have great trust and
confidence.
1. Do you have any allergies?

2. Do you have any other condition?
3. What is your profession?
4. Are you in pain?

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TITLE: INFORMATION GATHERING
At the end of the activity, you should be able To gather vital information of client.
SUPPLIES/MATERIALS:
EQUIPMENT/TOOLS
None
STEPS/PROCEDURES:
1. Interview client relevant information.
2. effective listening
3.ask client if in pain
4.Do final evaluation
ASSESSMENT METHOD:

TASK SHEET

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CRITERIA YES NO
Did the Trainee,
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________


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function and demonstrate each tool used in getting vital signs.
Supplies/Materials
 Pencil
 Ballpen
 none
Steps/Procedure

ASSESSMENT METHOD:

 Demonstration
OPERATION SHEET

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CRITERIA YES NO
Did the Trainee,
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________
JOB SHEET 1.1-4
TITLE: INFORMATION GATHERING

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Learning Objective: After reading this information sheet, the trainee should be able to gather information
of client
Supplies/Materials
 Pencil
 Ballpen
 None
1. get vital information of client

2. Refer to the outcome of vital signs
3. effective listening skills should be apply
4. ask other important factor to client
5. evaluate client final condition
ASSESSMENT METHOD:

 Demonstration

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JOB SHEET
CRITERIA YES NO
Did the Trainee,
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________

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STANDARD OPERATING PROCEDURE
A standard operating procedure (SOP) is a set of step-by-step instructions compiled by an organization to

help workers carry out complex routine operations. SOPs aim to achieve efficiency, quality output and
uniformity of performance, while reducing miscommunication and failure to comply with industry
regulations.
MASSAGE POLICIES AND PROCEDURES
PRESIDENTIAL DECREE No. 856 December 23, 1975
CODE ON SANITATION
WHEREAS, the health of the people, being of paramount importance, all efforts of public services should be
directed towards the protection and promotion of health; and
WHEREAS, with the advance in the field of sanitation in recent years, there arises the need for updating and
codifying our scattered sanitary laws to ensure that they are in keeping with modern standards of sanitation
and provide a handy reference and guide for their enforcement;
It is our intention to provide our guests with a professional and therapeutic onsite massage. The following
policies and procedures serve as a guide for first-time and regular onsite massage clients of Incorporate
Massage.
At Incorporate Massage, we understand that unanticipated events occur in everyone’s life. Unforeseen
events such as last minute meetings, traffic considerations, and project deadlines, are just a few reasons why
one might consider canceling a onsite massage appointment.
In our commitment to provide a unique and outstanding massage experience to all of our clients and out of
consideration for our therapists’ time, we have adopted the following policies: TRANSCRIPT
 cover the client.

 Advice the client to take at least 15 minutes of rest. If necessary, they can take a shower only with
warm water or 4 hours. After the massage if the lubricant applied to them has a nutritive value.

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 Advice the client to drink water or warm herbal tea.
 Give dietary advice.
 Advice the client not to eat acidic food or alcoholic drinks after receiving a massage.
 Advice him to have his regular massage.
 Do no harm.
 Learn anatomy.
 Use the good posture.
 Take off jewelry.
 Do not over or under lubricate.
 Put a pillow.
 Never take your hands off.
 Never cross the spine.
 Massage on the opposite side.
RULES for giving a massage
 Neck pulling.
 Neck twistling.
 Neck pulling and twisting together.
 Bone cracking.
 Over-extension
Positioning and Movement when Giving a Massage
 Use gentle steady pressure.

 Use good posture.
 massage in the direction of blood circulation.
 cleanliness first.
 do not use cold hands.
Things NOT allowed when Massaging.
How to end a massage session
 Move your whole body

 Root yourself
 Do not bend over
 Massage with your lower body.

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 Stand straight.
 Maintain straight lines.
 Take care of your thumbs and wrist.
 Lean a lot.
 Adjust your massage table.
Service Procedures
 Each service provided by the spa should have an established procedure when administered to
clients. Guidelines vary based on the specific treatment. Manicure and pedicure workers must be
sure to sterilize all equipment. Estheticians must monitor clients to ensure that they are not having
an allergic reaction. Massage therapists must make sure that clients are comfortable with the
manner in which they are draped by towels or sheets.
Housekeeping Procedures
One of the most critical aspects of a spa’s standard operating procedures is their housekeeping policy.
Clients will be turned off by dirty, unsanitary conditions, and the spa may face health code violations as well.
Laundry must be done on a daily basis so there is a plentiful stock of clean towels and sheets in service areas
and changing rooms. Floors should be swept throughout the day and mopped at the close of business each
night. Carpeting should be vacuumed as well. Trash must be thrown out throughout the day, and any
hazardous materials must be disposed of immediately. In addition, spa equipment and supplies must be
sanitized after use on each client
SELF CHECK 1.1-5
Essay:
1. What is the importance of following sop in a certain institution?
2. What is PDA 856?
3. Importance of Housekeeping?

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Answer key SELF CHECK 1.1-5
1. The importance of following standard operation procedure is to have more organized work and task will
become easier if we follow sop. Aside from that maintains the high-quality efficient work. We must be very
strict on this matter because we are handling service to people especially when it comes to wellness. It must
be very careful doing service for health is at state.
2. PDA 856 is the law of sanitation and hygiene. This is law imposed by the government year 1975 .it also
stated that all health institution should abide health permits specially those massage therapist that they
should be license or certified. To be legitimate massage therapy. Anyone who operate wellness service that
who’s not permitted to operate by law should be punishable by law.
3. Housekeeping rule is vital to everyone who works in health, especially in our sector massage spa to up
keep and organized things orderly, it’s a must to follow this rule for task will become smooth and
comfortable. Maintaining establishment clean will probably make business become well and staff will be
more organized.

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TITLE: STANDARD OPERATION PROCEDURE
At the end of the activity, trainee should know how to follow sop
SUPPLIES/MATERIALS:
EQUIPMENT/TOOLS
None
STEPS/PROCEDURES:
1. Follow sop according to the rule and regulation.
2. Maintain proper hygiene
3. house rules are followed
ASSESSMENT METHOD:

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TASK SHEET
CRITERIA YES NO
Did the Trainee,
1. Able to do housekeeping task
2. Able to follow sop procedure on massage
3.Able to follow the rules and regulation
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________
Trainer’s Name: _____________________________ Date: ______________

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TITLE: STANDARD OPERATON PROCEDURE
Learning Objective: After reading this information sheet, the trainee should be able To explain and follow
sop
Supplies/Materials
 Pencil
 Ballpen
 none
Steps/Procedure
1.Read SOP on Massage
2. Follows sop in housekeeping
3. Follows SOP on PDA 856
ASSESSMENT METHOD:

 Demonstration

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OPERATION SHEET
CRITERIA YES NO
Did the Trainee,
1. Able to know sop on Massage operation
2. Able to follow housekeeping standard
3. Able to follow standard technique on massage
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________
JOB SHEET 1.1-5

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TITLE: STANDARD OPERATION PROCEDURE
Learning Objective: After reading this information sheet, the trainee must follow and understand standard
operation procedure.
Supplies/Materials
 Pencil
 Ballpen
 None
1. Follow standard operational procedure on Massage standard

2. PDA 856 should be follow
3.Sop ON spa standard
4. follow housekeeping rules
ASSESSMENT METHOD:

 Demonstration

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JOB SHEET
CRITERIA YES NO
Did the Trainee,
1. Able to implement Housekeeping rule
3. Able to implement the standard technique in hilot
4. Cable to implement the sop on duites and responsibilities of massage

therapy
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________

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At the end of the activity, the trainees should know and understand the sop standard of
massage therapy
SUPPLIES/MATERIALS:
EQUIPMENT/TOOLS
None
STEPS/PROCEDURES:
1. follow sop on housekeeping task
2. Follow sop on duties and responsibilities of therapist to client
3. Follow the sop on hygiene and sanitation
ASSESSMENT METHOD:

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Clients

Learning Outcome # 2 Explain Hilot
3. Relevant information are obtained from the client to determine their expectations/requirements
4. Contra indications are identified and referred to an appropriate professional based on standard
operating procedures
CONTENTS:
 Hilot history and development

 Hilot Framework (Philosophy and Science)
- Philosophy of hilot
Universal Laws and Natural Laws

 Health concepts :
- Harmony of the three faculties (mind, body, emotion)
- Balance of Four Elements (fire, water, air, earth)
 Healing concepts
- valuing process “pagpapahalaga”
- balancing of the four elements thru the following Healing modalities
 Hilot Herbal
 Hilot Massage
 Hilot Oracion
 Hilot wellness massage techniques
LEARNING MATERIALS:
 Manuals
 Charts
 Handouts
 References

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 Forms
METHODOLOGIES:
 Lecture/discussion
 Demonstration
 Role playing
 Self-paced learning
ASSESSMENT METHOD:
 Interview/oral
 Observation
 Written

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Identify Vital Information of the client
Read Information Sheet 1.2-1 on history Read information sheet 1.2-1

and development
Compare the answer with Answer key 1.2-1
Answer Self-Check 1.2-1 on history and Evaluate the output using Performance
development Criteria Checklist 1.2-1 on Getting Vital
signs
Perform Task Sheet 1.2-1
Criteria Checklist 1.2-1 on Getting Vital
Perform Operation Sheet 1.2-1 Evaluate performance criteria /task sheet 1.2-1
Perform Job Sheet 1.2-1
Read information sheet 1.1-2 on contra

indication
Answer self-check 1.1-2

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Hilot history and development
History of Traditional Filipino Medicine

Ancient Filipinos believes that all Life form comes from the Divine, thus maintaining life is the sacred duty of
everyone. Since the Divine is the creator of mankind, it is also the Divine who is the first healer of its
creation.
When the creation of the Divine had multiplied on the face of the world, the Divine tasked the human beings
to be the caretaker of all of its creation; and the Babaylan, who was chosen among the people who has a
special ability in communicating with the Divine and all of its creation becomes the Catalonan or mediator
between man and the Divine. The Catalonans are the one who are at Peace with everyone thus he or she has
the role of a healer who brings back peace to the lives of the People.
When the Spanish arrive in the Philippines, they brought Catholicism in the land and forcibly convert the
locals to the modern religion; thus the Babaylan, Catalonans and Mumbakis of the old religion hide their
beliefs and practices by adopting the new religion and their healing methods are synchronized into the
Catholic Faith that bring forth to the Alburaryos and Spiritista who employs orasyon , herbs and touch
manipulation massage in their healing arts. Catholic Faith demonizes the old beliefs and practices of the
Babaylan, Catalonan and the mumbaki that makes the modern medicine popular to the Land.
On the revival of the Traditional Medicine in the Philippines on 1997, the Former President Fidel Valdez
Ramos signed the Republic Act 8423 which is also known as the Traditional & Alternative Medicine Act of
1997 of which brought forth the standardization of the study of Hilot Wellness Massage as an employable
skills that can generate income to the Health, Social and other Community Development services sector.
Hilot: A Traditional Filipino Healing Massage

Before Western medicine became popular in the Philippines, the task of healing was shared by
the albularyo (herbalist) and the manghihilot. Hilot(pronounced hee-lot) in Filipino means “massage” and the
person who gives hilot is called manghihilot. Traditionally, he or she was trained by an elder who had
developed the ability to detect congestion in the body, misalignments in the skeletal structure and energy
imbalances.
In the provinces, training usually began at an early age and it was not unusual to find a son or daughter
undergoing training. The ability to do hilot was deemed a gift that needed to be passed on to members of
the family. And because a hilot session always resulted in feelings of wellness, the manghihilot was very
popular in the community
Western Medicine vs Hilot

With the introduction of allopathic medicine, the albularyo and manghihilot were forced into the background.
For decades, these two healing modalities became the poor man’s medicine. Indeed, for a long time, hilot was
but a word spoken by the poor who resorted to it to address a wide range of physical ailments — from body
aches, muscle sprains, to fevers, colds and coughs.

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Hilot as an Effective Heaing Modality
With the increasing realization that ancient healing arts are capable of restoring harmony and homeostasis to
the body, the venerable healing art of hilot has once again been acknowledged for its efficacy in healing. And
because of this, hilot is now being offered in chic spas in the Philippines and some parts of Asia as an effective
healing technique along with Ayurveda, shiatsu and reflexology. It has indeed made a resounding comeback.
Two Methods of Hilot

Some manghihilot feel the pulse for irregularities, and based on this, they can say if a person has a
misalignment in the skeletal system. A simple tug here and a tug there often result in the same “cracking”
sounds that a chiropractor produces when he works on his patient’s body. This kind of manghihilot specializes
in the skeletal structure and addresses pilay, a Filipino word which means “something’s wrong with the
bones.” These manghihilots are also called bone setters. They are much sought after by professional
basketball players and other sports enthusiasts. A big part of their clientele are children whose fever, coughs
or cold refuse to go away. Amazingly, a single session which lasts a few minutes is enough to heal a lingering
bout of fever or respiratory disease.
The other kind of hilot is similar to massage. Just like other massage therapies, a typical hilot session begins
with the spreading of oil on the skin. Then the manghihilot’s deft fingers will feel the body for areas of
congestion. Once the area of congestion is found, the manghihilot gently massages the body using upward,
circular or downward strokes. It takes only a few minutes for an experienced manghihilot to find the
congested areas.
There is one method manghihilots use to find congestion which anyone can easily learn.
Traditional manghihilots sometimes use a leaf — usually a banana leaf — which they run through the body
after it has been generously covered with oil.
The theory is that the area of congestion is usually hotter or colder than the rest of the body and will
therefore have a different reaction to the banana leaf and oil. As a result, the banana leaf gets “stuck” as
opposed to the smooth passing of the banana leaf in places where there are no congestion. The places where
the leaf gets “stuck” are the places of congestion which are then massaged or cupped.
Learn How to Do Hilot

This is one method that anyone can learn to do. If you cannot get hold of a banana leaf, you can use a plastic
strip that is three inches wide and about six inches long.
Begin by rubbing oil on the body. Then gently press the leaf or plastic strip onto the skin and pull it across
the width of the body.

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If the plastic strip gets “stuck” give the area a thorough massage or if you know how to do cupping, position
a cup on the area.
Before Western medicine became popular in the Philippines, the task of healing was shared by
the albularyo (herbalist) and the manghihilot. Hilot(pronounced hee-lot) in Filipino means “massage” and
the person who gives hilot is called manghihilot. Traditionally, he or she was trained by an elder who had
developed the ability to detect congestion in the body, misalignments in the skeletal structure and energy
imbalances.
In the provinces, training usually began at an early age and it was not unusual to find a son or daughter
undergoing training. The ability to do hilot was deemed a gift that needed to be passed on to members of
the family. And because a hilot session always resulted in feelings of wellness, the manghihilotwas very
popular in the community.
The theory is that the area of congestion is usually hotter or colder than the rest of the body and will
therefore have a different reaction to the banana leaf and oil. As a result, the banana leaf gets “stuck” as
opposed to the smooth passing of the banana leaf in places where there are no congestion. The places where
the leaf gets “stuck” are the places of congestion which are then massaged or cupped.
Learn How to Do Hilot

This is one method that anyone can learn to do. If you cannot get hold of a banana leaf, you can use a plastic
strip that is three inches wide and about six inches long.
Begin by rubbing oil on the body. Then gently press the leaf or plastic strip onto the skin and pull it across the
width of the body.
If the plastic strip gets “stuck” give the area a thorough massage or if you know how to do cupping, position a
cup on the area.
Pinoy Hilot (Wellness Massage) – A traditional Filipino massage

Significant Meaning of HILOT
H- HanginI – InitL – LamigO – OrasyonT – Tubig
5 Hilot Strokes (H, H, P, P, P)
Haplos – Pagkalat ng LangisHagod – Paghanap ng LamigPindot – Pagbasag ng LamigPisil – Pagtulak ng
LamigPiga – Pagpawala ng Lamig
3
Different Ways of Scanning
Banana LeafCellophaneHand
4
Element of Balance

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TubigApoyLupaHangin
3
Faculties in Harmony
MindBodySoul
4
Vital Signs
BP – Body TemperatureBP – Blood PressurePR – Pulse RateRR – Respiratory Rate
Pulse Artery
Temporal – Above and in front of the earFacial – Over the Jawbone (Panga)Carotid – Up each side of the
neckBrachial –Radial –Femoral – In the groin over the pelvic boneDorsalis Pedis – In the fe
SELF CHECK 1.2-1
1. Different ways of scanning
2. Give 3 human faculties?
3. Give 4 element that needs to be balance?

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1.
1. Hand scanning
2. Banana scanning
3. Cellophane scanning
2.
1. Mind
2. Body
3. Emotion
3.
1. Air
2. Water
3. Fire
4. Earth

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TITLE: HISTORY AND DEVELOPMENT
At the end of the activity, trainee should know the history and procedure of wellness
massage
SUPPLIES/MATERIALS:
EQUIPMENT/TOOLS
None
STEPS/PROCEDURES:
1. Read hilot history
2. Follow hilot procedure
ASSESSMENT METHOD:

TASK SHEET

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CRITERIA YES NO
Did the Trainee,
1. Able to understand hilot
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________


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hilot procedure and understand history of hilot
Supplies/Materials
 Pencil
 Ballpen
 None
Steps/Procedure
1.Read hilot history
2. Follows procedure on hilot
ASSESSMENT METHOD:

 Demonstration

OPERATION SHEET

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CRITERIA YES NO
Did the Trainee,
1. Able to know sop on Massage operation
3. Able to follow standard technique on massage
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________
JOB SHEET 1.2-1

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Learning Objective: After reading this information sheet, the trainee must follow and understand HILOT
AND HISTORY
Supplies/Materials
 Pencil
 Ballpen
 none
ASSESSMENT METHOD:

 Demonstration

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Clients

Learning Outcome # 3 EXPLAIN THE HILOT WELLNESS SERVICES AND PRODUCTS
1. Hilot wellness services and products are discussed and recommended to client based on agreed
standard.
2. Pre-hilot and post-hilot wellness services and products are clearly explained.
3.
CONTENTS:
 Hilot wellness services and products

 Pre-hilot and post-hilot wellness services and products
CONDITIONS:
The students/trainees must be provided with the following:

 Learning Materials
 Manuals
 Charts
 Handouts
 References
 IT related and instructional video materials – optional
METHODOLOGIES:
 Lecture
 Group discussion
 Self-pace learning
ASSESSMENT METHODS:
 Interview/oral
 Writ

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Explain Hilot wellness service and products
Read Information Sheet 1.3-1 on hilot Read information sheet 1.3-1

wellness service and products
Answer Self-Check 1.3-1 on history and Compare the answer with Answer key 1.3-1
development
Perform Task Sheet 1.2-1 Evaluate the output using Performance

Criteria Checklist 1.3-1 on Getting Vital signs

Perform Operation Sheet 1.2-1 Criteria Checklist 1.3-1 on hilot wellness
service and products
Evaluate performance criteria /task sheet 1.3-1

INFORMATION 1.3-1
Hilot wellness services and products
Hilot
Traditional Massage/Healing Practice from the Philippines.
The Philippine Hilot massage therapy is an ancient art of treatment using bare hands and herbs. It is a part of
a traditional, ancient culture of Filipinos. Filipinos in ancient times regarded Hilot as a miracle art of therapy.
Because of the deeper understanding of the ability of that kind of care, people still believe in this miracle
method. It is a kind of therapeutic or physical manipulation that has a good influence on the veins, bones
and muscles, but in a different way than an ordinary massage, because here we also use medicinal plants,
such as various herbs and banana leaves. Banana leaves are a natural ioniser that works on bio-energy with
its application to the skin to a certain part of the body and determines which part of the body needs
necessary attention and recovers balance and harmony to the body. Banana leaves also have an antiseptic

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effect. It has been a useful way of treating illnesses from flu to sprains and even bone dislocations. It is
embedded in the Filipino culture and is still into practice as an alternative medicine massage.
What is Hilot?
Hilot is the age-old indigenous Filipino healing practice associated with elderly healers. It is relatively
complex way of healing methodology complete with philosophy, health concept, healing concept and
healing methodologies. The “Hilot” Master or “manghihilot” could identify body illnesses or areas of energy
imbalance in the body through many unconventional methods like pulse reading, hot and cold analysis,
phrenology, stool/urine/perspiration analysis. It is the oldest healing arts in the Philippines. Most Hilot in the
Philippines are either learned from relatives, through hands on practice, or inherited from their forefathers,
passing the art from one generation to the next.
History
Hilot has been a Filipino Traditional Healing modality since pre-written history of the Philippines. It is
considered to be in existence for more than a thousand years. While there are many forms of indigenous
therapeutic massage (generically known as hilot sa pilay) in each of the ethnolinguistic groups in the
Philippines, an eclectic mix of massage techniques from these language/cultural areas has been developed
now to be known as “The Filipino Hilot”.
The practice of Hilot is a part of the Filipino way of life. Traditionally, prior to the popularity of modern
medical doctors, the ‘manghihilot’ was the health care giver of the community. Like all traditions, it has seen
its share of being pushed to the background at the arrival of new methods, new medicines and new
technology.
Lately, in the worldwide resurgence of alternative forms of medicine and the research and study of the “old”
ways of healing, Hilot is re-established as the Filipino Healing Art based on scientific- universal and natural
laws.
Concept of Hilot
Like other systems of natural health care, the basic concept of traditional Filipino healing is that health and
wellness are maintained by balance and harmony. On the other hand, discomfort, illness, and disease are
the results of imbalance and disharmony. In applying hilot, the therapist identifies areas of energy imbalance
in a client’s body through touch diagnosis through the use of warm banana leaves and virgin coconut oil,
which is applied to the body before and after the treatment. Hilot therapist first makes a review of the back

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with warm banana leaves. Diagnosis of touch by using these leaves specify which body parts have an
unbalanced energy. Then, the therapist determines disrupted flow of energy in the body and devotes to the
problem until he/she creates the balance and harmony and a sense of relief. From here, the therapist
proceeds to customize the treatment to remove or alleviate such imbalances.
At the beginning of the session (pre-hilot ritual) the manghihilot invokes Divine power to provide the energy
for healing. This opening ritual also acknowledges and invokes the natural power of the natural
surroundings. Then it summons the sick person’s inherent self-healing powers to action.
Coconut oil is essential in all kinds of hilot massage to maintain warm hands. The oil does not only lubricate
the massage but it also keeps the manghihilot’s hands warm.
After a hilot session, the person is usually warned not to bathe for approximately twenty four hours so the
oils can absorb into the skin.
Ingredients and techniques of Hilot therapy:
- Virgin coconut oil

- Warm banana leaves
- Masseur applies pressure by 90% and 10% thumbs gentle massage strokes
- Manually creating heat and reducing tension in conclusions,
- Patting and gently pinching for reducing pain and impairing muscle development.
Special advantages of Hilot therapy:
- Softens hardened formations in areas of cartilage, tendons and muscles,

- Allows good blood circulation in all muscle cells, which tightens and improves the appearance of skin
- Reduces muscle pain
- Eliminates physical tension and pain
- Evokes a feeling of comfort,
- Relieves stress.
Advice after Hilot massage

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After treatments it is advised to drink a lot of fluid like lemon grass tea, ginger tea, green tea or hot water.
Since after the massage your body is exposed to heat, it is not good immediately to be exposed to the cold,
because our pores are getting closed in it. Give yourself time to adjust the body.
At least the first two hours after the massage you should not eat heavy, fatty food, it is not advised to drink
alcoholic beverages and smoke.
Making of a Hilot
The training of Hilot Practitioners or the “manghihilot” involves learning the concepts and philosophy of
traditional healing, instilling an individual valuing process and its relevance to Hilot Healing and
understanding the body functions. The education of the “manghihilot” is holistic, - holistic involving the
biological, social, behavioral and psychological aspects of life and living.
A good hilot practitioner would know the type of ailment his client is suffering from just by looking at him
and sensing his energy. A good healer can tell if the elements in one’s body—fire, water, earth and air—are
in harmony. Fire refers to the body’s electric impulses; water, the blood; the earth, bone and flesh; while air
corresponds to the air that one breathes.
To correct the imbalance in the patient’s energy that leads to a distorted metabolism, a healer would have
to give the patient a massage to create the desired biochemical reactions that helps the body heal itself.
Spotting a fake “hilot” should be easy. Anything that did not conform to the natural law would cause pain, so
if one felt sore after a “hilot” massage then something was not right.
Variations of the term Hilot
There are many words used to refer to the healer(or Hilot). From the Tagalog region there is “Hilot,”
“Manghihilot,” “Hagod,” “Manghahagod,” “Haplos,” “Albolaryo,” and “Mangagamot.” Also there is “Aplos”
in Bontoc region, “Unar” in the Kalinga, Apayao region, “Aptus” in the Ibatan region, “Ilot” or “Ilut” in the
Ibanag, Isneg, Ilocano, Itawis, Zambal and Pampango region. Then there is “Ablon” in the Northern Ilocano
region, “Kemkem” in Pangasinan region, “Elot” in the Ilonggo region, “Agud” or “Agod” in the Mindanao and
Maranao region, and “Hagod” in Bukidnon region.
The following are general principles observed by our folk system of medicine in understanding health and
illness.
A. Nature (“Panahon”: Time, Season, Weather Conditions) influences man’s health
Filipino traditional medicine believes that time and condition of nature greatly influence the health of the
person. To remain healthy, one must learn to abide by the law of nature or at least know how to deal with
the changes in the weather condition that can affect his health. The following are some of the popular
concepts that support this view:

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-“Taking a bath in the morning improves one’s health; while taking a bath in the afternoon most especially
when the sun is about to set, can make a person anemic.”
- “There are ailments which are seasonal in nature, when it is their time to come, one will just have to be
ready to deal with them.” Cough and colds, sore eyes, mumps are some of the ailments which are looked
upon as seasonal in nature.
- “Rheumatic pain attacks when it is about to rain.” Lolo’s and Lola’s can’t do anything but get ready with
their “oil” when it is about to rain.
B. Hot and Cold Syndrome adversely affects man’s health
Filipino traditional medicine believes that hot and cold elements affect one’s health. Illness is caused by hot
or cold elements that enter the body through the pores of the skin, food consumed, air or vapor inhaled that
cause imbalance or disequilibrium inside the body. Here are some of our traditional “hot and cold
syndrome” concepts.
- “Usbong ng lupa” right after a rainfall can cause nausea or headache.”

-“Eating “cold” fruits in the morning can cause stomach discomfort or indigestion;
- “Over-eating of “hot” fruits or food can cause skin rashes.”
- “Washing of hands and feet, or taking a bath when one is tired (a tired body is hot) can cause pasma
syndrome, a condition characterized by unsteadiness of nerves and muscles of the afflicted parts of the
body.”
- “Going to sleep while the hair is still wet can cause the heat to come up to the head and may result to
insanity”
- “Drinking cold water or fruit juice considered “cold” like buko juice, when one has fever can cause further
imbalances to the system.”
- “One, who just had a bout with severe sickness such as typhoid fever, influenza and the likes, must mix the
water with boiled herbs when taking a bath for the first time to protect himself from pasma.
C. There are Discomforts or Ailments that are caused by Supernatural Elements
Filipino folk medicine believes that there are discomforts and illnesses which are caused by supernatural
elements. The following are some of the examples of these cultural beliefs:

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- Usog - is a strong “hot breath” possessed by a person with inherently strong life-force that can cause to
others a discomfort characterized by stomachache, nausea and headache. Based on experience, one who
has usog can cause discomfort to those whose life-force is naturally weak most especially the children.
- Nalamang lupa – is a discomfort caused by earth dwellers if they’re disturbed in their daily activities.
Sweeping the floor or ground with the use of walis ting-ting after the sun has set can disturb the earth
dwellers.
- Naengkanto – is not really a physical ailment but a person who has an engkanto for a friend or
acquaintance shows strange behavior as he talks to someone only he or she can see.
- Nabarang – is an ailment caused by a sorcerer called the Mambabarang, who uses insects in inflicting harm
to their victim. The Mambabarang can instruct the insects to enter the body of an intended victim either
through his anus, ear or nose.
- Nagaway – an ailment caused by a Manggagaway through manikaan and palipad hangin. The
Manggagaway can make a person lose his mind; make a woman pregnant and make her deliver a fish or a
lizard baby.
-Namatanda – is a discomfort or ailment caused by a disturbed or offended “nuno sa punso”. It is widely
believed that an “old dwarf”, “kama-kama” to the Ilonggo, resides by an anthill. It is not an uncommon
practice for a Filipino to say “tabi-tabi po” when passing by an ant hill “punso” or pee in an unfamiliar place
lest he offends the dweller.
- Natabang / Nakitang – an ailment caused by Manugtabang or Manugkitang, called in general as
Manughiwit by the Hiligaynon. Manugtabang is known to cause the bloating of stomach of their victim; while
Manugkitang used fin of the fish called kitang, to inflict harm to their victim.
II. Folk System of Medicine Specialists or Practitioners
Common Essential Attributes:

- Use of rituals and prayer (a genuine specialist possesses a “librita”, a small book)
- Claim of access to supernatural power
- Acknowledged and recognized in their community to have the ability to heal
- The Albularyo – is a general practitioner. He is sought for his ability to deal the case of the victims of
sorcery, witchcraft and earth dwellers. At the time of the Spaniards, they were called herbolario due to their
vast knowledge on herbal medicines.
- The Manghihilot – specialist in fractured bone, sprain, dislocated joints, pinched nerves and other “sala”
(generic term for muscle, bones, and joint discomfort)
- The Magpapaanak (local midwives) – trained and experienced practitioners who assist mothers in the
delivery of their children. Their practice includes hilot to correct inverted uterus, pre-natal hilot to position
the baby for easy delivery, post-natal hilot and “suob” to hasten the healing recovery of the mother.
- Magluluop (Diviners) / Magtatawas – specialists in divining and diagnosing illness through rituals and
prayers
Types of Treatments
Traditional Hilot Massage

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This is a traditional massage treatment. This combo of healing and deep massage will harmonize the body’s
elements, relax the mind and heal the body. This method also employs Banana leaf strips, laced with
coconut oil and warmed over a candle flame. The banana leaves are run through areas of the body and tends
to stop or tug over energy blockages. Otherwise, the leaf tends to smoothly slide over the skin.
Banana leaf also has some medicinal and herbal elements to it. Banana leaves contain large amounts of
polyphenols, including EGCG antioxidants, found in green tea, and blueberries.
Hot Stone Hilot Massage
Many people find the warmth of the hot stones to be comforting and get it for relaxation. Heated smooth,
flat stones are placed on key points on the body, and the heat relaxes muscles, allowing to work the muscles
without using deep pressure. The stones are heated and doused in Virgin coconut oil and applied to the
back. The heated stones also promotes temperature balance in relation to Hilot theory making this an
excellent healing method.
Bentosa Cup Hilot Massage
Bentosa cupping massage is a healing method adapted from the Chinese over 3,000 years ago. A lit candle is
placed on the patients back and immediately covered with a glass cup. A vacuum is created by air heated by
fire in a glass cup placed flush against the patient’s skin. As the air cools in the cup, a vacuum forms that pulls
up on the skin, stimulating the acupressure effect. By creating suction and negative pressure, Bentosa is used
to drain excess fluids antitoxins; stimulate the peripheral nervous system; bring blood flow to stagnant
muscles and skin; and loosen adhesion, connective tissue and stubborn knots in soft tissue.
Traditional Foot Hilot Massage - Dagdagay
Dagdagay is a traditional Filipino foot massage originating from the mountain province, is a therapeutic foot
massage using rattan sticks. Long motion and acupressure is applied to the soles of the feet to restore
balance and boost the body’s immune system. Similar to Chinese foot reflexology and Thai foot massage, the

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Dagdagay is an authentic Filipino foot massage that has been used for centuries and is now redefining
ancient and modern natural therapy.
Scalp Massage - Tiris
Tiris is a scalp massage that has been widely used in the Philippines to rid patients of headaches. Scalp
massage will help balance energy in the mind and also relive stress. This technique has been practiced by
indigenous indios in the Philippines before Spanish colonization. It has survived centuries and still exist today
as a form of healing and wellness.
SELF CHECK 1.3-1
1. ___________________is a general practitioner. He is sought for his ability to deal the case of the victims
of sorcery, witchcraft and earth dwellers. At the time of the Spaniards, they were called herbolario due to
their vast knowledge on herbal medicines.
2.___________________specialist in fractured bone, sprain, dislocated joints, pinched nerves and other
“sala” (generic term for muscle, bones, and joint discomfort
3.___________________is a strong “hot breath” possessed by a person with inherently strong life-force that
can cause to others a discomfort characterized by stomachache, nausea and headache. Based on experience,

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one who has usog can cause discomfort to those whose life-force is naturally weak most especially the
children?
4.__________________ an ailment caused by Manugtabang or Manugkitang, called in general as

Manughiwit by the Hiligaynon. Manugtabang is known to cause the bloating of stomach of their victim; while
Manugkitang used fin of the fish called kitang, to inflict harm to their victim.
5. __________________is a traditional Filipino foot massage originating from the mountain province, is a
therapeutic foot massage using rattan sticks. Long motion and acupressure is applied to the soles of the feet
to restore balance and boost the body’s immune system. Similar to Chinese foot reflexology and Thai foot
massage
1. The Albularyo
2. The Manghihilot
3. Usog
4. Natabang / Nakitang
5. Dagay dagay

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TITLE:HILOT WELLNESS SERVICE AND PRODUCTS
At the end of the activity, trainee should know the hilot service and products
SUPPLIES/MATERIALS:
EQUIPMENT/TOOLS
None
STEPS/PROCEDURES:
1. Read hilot history
2. Follow guidelines and information on hilot service
ASSESSMENT METHOD:

TASK SHEET
CRITERIA YES NO
Did the Trainee,
1. Able to understand hilot history

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_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________
TITLE: HILOT WELLNES SERVICE AND PRODUCTS
hilot service
Supplies/Materials
 Pencil

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 Ballpen
 None
Steps/Procedure
1.Read hilot history
2. Follows procedure on hilot
ASSESSMENT METHOD:

 Demonstration

OPERATION SHEET
CRITERIA YES NO

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Did the Trainee,
1. Able to know sop on Massage operation and explain products
3. Able to follow standard technique on massage/ and understand hilot

service
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________
JOB SHEET 1.3-1
TITLE: HILOT WELLNESS SERVICE AND PRODUCTS
Learning Objective: After reading this information sheet, the trainee must follow and understand HILOT
AND HISTORY
Supplies/Materials

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 Pencil
 Ballpen
 none

ASSESSMENT METHOD:

 Demonstration

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Clients

Learning Outcome # 4 Confirm hilot wellness Program
1. Hilot wellness programs variations are explained to the client.

2. The client’s needs are assessed according to the Hilot wellness program.
3. Records and documents of clients are prepared according to workplace policies and procedures.
CONTENT:
 Hilot wellness programs variations

 Client’s need assessment
 Client’s records and documents preparation
 Workplace policies and procedures
CONDITIONS:

 Manuals
 Charts
 Handouts
 References
 Forms
METHODOLOGIES:
 Lecture
ASSESSMENT METHODS:
 Interview/oral
 Written

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Confirm hilot wellness Program
Read Information Sheet 1.4-2 on clients Read information sheet 1.4-2

need assessment
Answer Self-Check 1.4-2 clients’ needs
assessment Evaluate the output using Performance
Criteria Checklist 1.4-2on clients
Perform Task Sheet 1.4-2 assessment

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Clients’ needs assessment
10 Questions to Ask Your Client before You Begin Massage
Before you begin to consider starting massage therapy with a client, there are a list of things you’ll need to
ask them before you begin. Depending on the client, this may take a very short amount of time, however it’s
important to understand exactly why we ask these questions, and why they’re so important.
Some clients may be quick to answer the routine questions, but there will be others who might find them a
little trickier. Treat each client individually, and don’t assume an answer until you have it from them. Go
through a short interview process with each one before asking them to lie down and beginning the
treatment.
Remember to also employ active listening techniques and pay attention to their body language. We’ve put
together a sample of some questions that you might ask a client before you begin treatment, so you can
easily gage the type of massage they’re looking for, and can treat them appropriately in regards to their past
experience and potential injuries.

history of practise that has or hasn’t worked before.



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techniques.
Ask them to go over their health form

Ask them a few questions regarding their completed health form, even if they’re fairly routine. This will allow
them to feel as if you’re giving them a full rundown (which you are, but it’s also important to make people
feeling safe and secure).
If there are any oddities within their form, ask them to explain them in greater detail. People sometimes are
more willing to talk to a healthcare professional than they are to write out intimate details on a form, as it
feels more personal and less committed. Don’t probe too deeply, and always respect your client’s wishes,
but try to understand what’s going on.
Are you taking any medications that may be a contraindication to massage?

It’s vital to know whether your client is taking any medications that may affect their massage experience, or
alter the type of massage that is appropriate for their needs. This includes medications such as anticoagulant
medications (or blood thinners) such as Warfarin.
Do you have any allergies?

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People often forget to mention things that may be obvious to you, so it’s important to still cover the basic
questions before you begin treatment, such as if your client is allergic to something. The last thing you want
is for your client to be breaking out in a rash because you’ve used an oil for their treatment that they’re
allergic to. Always better to be safe than sorry!
Do you know about the process of massage therapy?

Ask them how much they understand about the treatment they’re about to receive. If they’ve been to a
massage therapist before, explain what might make your process different. If not, explain the basics of how
what you’re about to do is going to help them as an individual.
You don’t have to go over the entire history of massage, but tell them what you’re going to be concentrating
on or what techniques you might be using for them to help.
Ask them to roleplay any specific pain issues

If your client is complaining of a repetitive pain, and it’s not debilitating enough that they’re unwilling to do
it, ask them to quickly run through a movement cycle akin to what causes the pain. If it’s reaching for
something, get them to pretend to reach for something, and so on. You’ll be able to tell when, where, and
why they’re hurting (in most cases).
Ask a few personal questions, and make conversation

Finally, remember that massage is about relaxation, and about keeping your client in a position where they
feel secure. They’re entrusting a lot to you, so try and be communicative and pleasant to put them at ease
and make sure they enjoy their massage experience (and that they keep coming back to you for more!)
SELF CHECK 1.4-2
1. 5 QUESTION FOR CLIENTS ASSESSMENT?

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history of practice that has or hasn’t worked before.





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technique
TITLE: Clients’ needs assessment
At the end of the activity, trainee should know how to perform client assessment
SUPPLIES/MATERIALS:
EQUIPMENT/TOOLS
None
STEPS/PROCEDURES:
1. Good questioning
2. Follow guidelines /procedures on clients assessment
ASSESSMENT METHOD:

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TASK SHEET
CRITERIA YES NO
Did the Trainee,
1. Able to understand and perform physical assessment
2. Get information
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________
Trainer’s Name: _____________________________ Date: _____________

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TITLE: CLIENTS NEEDS ASSESSMENT
Learning Objective: After reading this information sheet, the trainee should be able TO GET CLIENTS
INFORMATION
Supplies/Materials
 Pencil
 Ballpen
 None
Steps/Procedure
1.EFFECTIVE QUESTIONING
2. Follows procedure on client assessment
ASSESSMENT METHOD:

 Demonstration

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OPERATION SHEET
CRITERIA YES NO
Did the Trainee,
1. Able to know client assessment
2. Able to follow effective question on client
3. Able to follow standard the importance of physical assessment
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________
JOB SHEET 1.4-2

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TITLE: CLIENTS NEED ASSESSMENT
Learning Objective: After reading this information sheet, the trainee must follow and understand the
importance of physical assessment
Supplies/Materials
 Pencil
 Ballpen
 None

ASSESSMENT METHOD:

 Demonstration

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MODULE CONTENT
Unit of Competency : Provide Preliminary Service to Client
Module Title : Providing Preliminary Service to Client
INTRODUCTION
This module contains information and suggested learning activities on “Providing preliminary
service to Client”. It includes activities and materials on “Provide Preliminary Service to Client”.
of completion
NOMINAL DURATION : 4 hours
SUMMARY OF LEARNING OUTCOMES
LO1. Schedule clients
LO2. Conduct preliminary services to clients

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Learning Outcome # 1 Schedule Clients
1. Clients’ appointments are properly scheduled based on appropriate communication processes.

2. Appointments are prepared according to length of time, services required, and availability of
staff and rooms.
CONTENT:
 Communication Skill
 Telephone etiquette
 Listening Skills
 Non-verbal communication
 Preparation of Appointment schedule
CONDITIONS:

 Wellness Facilities
 Manuals
 Charts
 Handouts
 References
 Sample Forms/Documents
 Writing materials
METHODOLOGIES:
 Lecture
 Role play

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ASSESSMENT METHODS:
 Interview/oral
 Written
 Demonstration
Schedule Client
Read Information Sheet 2.1-1 Read information sheet 2.1-1

communication skills
Answer Self-Check 2.1-1 clients’ needs Compare the answer with Answer key 2.1-1
assessment
Perform Task Sheet 2.1-1 Criteria Checklist 2.1-1on clients
assessment

Perform Operation Sheet 2.1-1
Evaluate job sheet 2.1-1


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COMMUNICATION SKILLS
3 Main Types of Communication

 Verbal Communication. Verbal communication seems like the most obvious of the different types of
communication. ...
 Nonverbal Cues Speak Volumes. Nonverbal communication provides some insight into a speaker's word
choice. ...
 Visual Communication.
Massage Therapy: Learning To Communicate With Clients
When dealing with clients in any industry, it’s essential to have communication skills that go beyond ‘meet
and greet’, as relationships are made in the early stages that can have a positive or negative effect on not
just the person you’re helping today, but also the friends and family they may refer to you.
What kinds of communication are there in massage therapy?
Professional Massage Therapists communicate in a variety of ways with clients throughout the consultation
process. They can use verbal and auditory (listening) communication with clients wherever possible during
the initial client interview, as well as throughout the massage assessment and treatment process.
Visual communication is also used through all parts of the massage therapy process, as well as kinaesthetic
(touch-based) communication. The actual massage techniques are a way of communicating with the client’s
body.
Compared to our visual and auditory systems, which most people would use as their main basis for
communication, our kinaesthetic system transmits information much, much faster. Our nervous system
really is wired to ‘learn by doing’.
What is the right way to facilitate treatment?
Professional Massage Therapists take pride in the way they approach and facilitate treatment. Treatment
happens only after a screening and assessment process to determine the client’s suitability for treatment, so
the therapist can determine the most appropriate treatment for the individual.
The therapist will then explain their recommendations to the client and negotiate a treatment plan which
the client is comfortable with. Usually with new clients who might feel a little nervous or self-conscious
about treatment, the therapist will work with them to reassure them and will only proceed with treatment
at a pace the client is comfortable with.

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Massages Customized For Clients
All clients have the option of requesting a change to their treatment plan at any stage if they are not feeling
comfortable with what has been negotiated. Communication skills are an important part of facilitating a
treatment – for example, most clients will respond positively if a therapist explains to them the benefit of
receiving massage to an area of their body they had not considered, such as the abdomen or pectoral (upper
chest) region.
Is there a screening process before the treatment?
There is a definite screening process that occurs before a massage treatment. All massage students
undertaking nationally recognized training, such as Certificate or Diploma studies, receive training in client
assessment and screening, which consists of recording information about a client’s medical history and any
current complaint, and then gathering information from observation of posture and palpation (touching) of
specific muscle.
Remedial Massage Therapists (Diploma or higher) receive additional training in relation to determining how
individual joints are moving (called a Range-of-Motion Assessment) and performing specific Specials Tests,
which might involve moving a particular body part in a specific way so the therapist can assess whether a
particular tissue is contributing to a client’s presenting condition.
In some instances, these tests will allow a Therapist to decide whether a client would benefit from more
specific treatment, such as physiotherapy. Other tests help a Therapist decide what soft tissues to treat in
order to make the treatment as effective as possible.
How does a Massage Therapist respond to a client that’s not describing their concerns well?
A Massage Therapist would use more specific questions in order to gather the appropriate information from
a client. If a client appeared to be having difficulties answering these questions, the Therapist might use
closed-ended questions (ones that are answered with a Yes or No) to gather the appropriate information.
What happens if there is a language/cultural barrier between the client and Massage Therapist?
If there is a language barrier between the Therapist and the client, the Massage Therapist might be able to
use body charts and screening tools such as Visual Analogue Scales (VAS) so a client can indicate where the
pain is and how much pain they are experiencing.
In some cases, Therapists may advise a client to bring along a friend or relative who could translate for them
if the communication barrier is too great. As a last resort, Therapists could refer the individual to a Therapist
who speaks the same language.
What are some of the best ways they can show that the trust won’t be broken?

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Massage Therapists are given very specific training in relation to professional boundaries and ethics. The
best ways in which Massage Therapists can demonstrate these boundaries with clients and ensure their trust
won’t be broken are to ensure adherence to the standards of professional practice or a Code of Ethics, which
might include:
Consistent Infection Control and Hygiene Standards
Going through an Informed Consent process with clients
Ensuring appropriate draping standards are used throughout the massage
Adhering to the Advertising standards required for massage therapists
Maintaining client information in a confidential and secure manner
Being a member of a Professional Association
Maintaining Continuing Professional Education on an annual basis.
There are actually lots and lots of different components to this and it is part of the training for all Massage
Therapists.
Most of the ways in which trust is established and maintained relate to a client’s impression of the way a
Massage Therapist performs the role, both professionally and personally.
Massage Therapists are encouraged to engage in a process called Self-Reflection on a regular basis which
means thinking about the reasons behind their words and actions and questioning their own motivations to
ensure the integrity of the therapeutic relationship – that everything that happens in the context of the
therapist – client happens for the benefit of the client.
What does VFA Learning provide Massage Therapy students?
VFA Learning provides students with a supportive, nurturing environment in which to learn about massage
therapy (or other disciplines such as fitness, outdoor recreation or childcare). All of our presenters are highly
experienced, friendly and approachable, who love teaching and sharing their experiences with students.
Our campuses have modern facilities with computer labs and Simulated Workplaces (a classroom-based
massage clinic or gymnasium) in order to ensure students can integrate the theoretical and practical
knowledge from their course, so they can develop their employability and industry skills.
SELF CHECK 2.1-1
1. What are the 3 main types of communication?
ANSWER KEY SEL CHECK 2.1-1

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3 Main Types of Communication
 Verbal Communication. Verbal communication seems like the most obvious of the different types of
communication. ...
 Nonverbal Cues Speak Volumes. Nonverbal communication provides some insight into a speaker's word
choice. ...
 Visual Communication.
TITLE: Communication Skills
At the end of the activity, trainee should know how to communicate client
SUPPLIES/MATERIALS:
EQUIPMENT/TOOLS
None
STEPS/PROCEDURES:
1. Good questioning
ASSESSMENT METHOD:

TASK SHEET

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CRITERIA YES NO
Did the Trainee,
2. Get information
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________

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TITLE: CLIENTS NEEDS ASSESSMENT
INFORMATION
Supplies/Materials
 Pencil
 Ballpen
 none
Steps/Procedure
ASSESSMENT METHOD:

 Demonstration
OPERATION SHEET

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CRITERIA YES NO
Did the Trainee,
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________
JOB SHEET 2.1-1

TITLE: Communication skills

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Learning Objective: After reading this information sheet, the trainee must follow procedure o
Supplies/Materials
 Pencil
 Ballpen
 None

ASSESSMENT METHOD:

 Demonstration

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Learning Outcome # 2 CONDUCT PRELIMINARY SERVICES TO CLIENTS
1. Clients’ are received following workplace policies and procedures.

2. Clients’ information is gathered based on record and documents available.
3. Client customer service needs and requests are addressed according to workplace policies and
procedures.
4. Clients are provided with specific information and direction regarding the pre-service procedure.
5. Client with special need/requirement are identified, referred or redirected appropriately.
6. Opportunities to deliver additional levels of hilot wellness services beyond the client’s
immediate request are recognized and acted upon.
7. Regular customer is encouraged by promotion of other appropriate hilot wellness services and
products according to workplace policies and procedures.
CONTENT:
 Effective Customer Service

 Workplace policies and procedures
 Record Keeping
 Preliminary Service Procedures
 Hilot wellness products, services and programs
CONDITIONS:

 Learning Tools/Equipment and Materials
 Manuals
 Charts
 Handouts
 References
 Sample Forms/Documents
 Writing materials
METHODOLOGIES:

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 Lecture
 Role play
ASSESSMENT METHODS:
 Interview/oral
 Written
 Demonstratio
Conduct Preliminary Service to Clients
Read Information Sheet 2.2-1 on Read information sheet 2.2-1

effective customer service
Answer Self-Check 2.2-1
Perform Task Sheet 2.2-1 Criteria Checklist 2.2-1 on effective
customer service

EFFECTIVE CUSTOMER SERVICE

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Principles of good customer service
The key to good customer service is building good relationships with your customers. Thanking the customer
and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A
happy customer will return often and is likely to spend more.
To ensure you provide the best customer service:
 know what your customers consider to be good customer service

 take the time to find out customers' expectations
 follow up on both positive and negative feedback you receive
 ensure that you consider customer service in all aspects of your business
 Continuously look for ways to improve the level of customer service you deliver.
The following are some of the main elements of good customer service.
Customer relationships
To build good customer relationships you need to:
 greet customers and approach them in a way that is natural and fits the individual situation
 show customers that you understand what their needs are
 accept that some people won't want your products and concentrate on building relationships with
those who do
 help people - even just letting a customer know about an event that you know they're personally
interested in is helpful
 Continue to keep customers aware of what's in it for them to do business with you.
Staff
If you want to provide the best customer service, all of your staff need to have good communication
and sales skills. You will also need to show leadership by personally providing excellent customer service at
all times. Learn more about the sales process.
Complaints
Listen to customer complaints; you may learn something about your product or service. Let customers know
that you appreciate feedback.

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Overcome any objections. Listen to what the customer is objecting about (often price, merchandise or time).
Confirm the validity of each concern and offer a solution. Find out more about managing customer
complaints
Products
Know your products - where everything is located, brand names, place of manufacture and price. The more
you know, the more confidence you can build in the customer.
Recognise product features. Turn these features into benefits for the customer. Ensure your staff can tell
customers about the product features and benefits.
SELF CHECK 2.2-1
1. Give 4 good customer relationship

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1. Greet customers and approach them in a way that is natural and fits the individual situation
2. Show customers that you understand what their needs are
3. Accept that some people won't want your products and concentrate on building relationships with those
who do
3. help people - even just letting a customer know about an event that you know they're personally
interested in is helpful
4. Continue to keep customers aware of what's in it for them to do business with you.
TITLE: EFFECTIVE CUSTOMER SERVICE

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At the end of the activity, trainee should know how to apply effective customer service
SUPPLIES/MATERIALS:
EQUIPMENT/TOOLS
None
STEPS/PROCEDURES:
1. Good questioning
ASSESSMENT METHOD:

TASK SHEET

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CRITERIA YES NO
Did the Trainee,
1. Able to introduce other products service
2. Able to do effective customer service
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________

TITLE: EFFECTIVE CUSTOMER SERVICE

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Learning Objective: After reading this information sheet, the trainee should be perform good customer
service
Supplies/Materials
 Pencil
 Ballpen
 None
Steps/Procedure
2. Follows procedure good customer relationship
ASSESSMENT METHOD:

 Demonstration
OPERATION SHEET

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CRITERIA YES NO
Did the Trainee,
1. Able to know client needs
3. Able to follow effective good customer service
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________
JOB SHEET 2.2-1

TITLE: EFECTIVE CUSTOMER SERVICE
Learning Objective: After reading this information sheet, the trainee must follow procedure on

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Supplies/Materials
 Pencil
 Ballpen
 None
1. Follow steps on good customer relationship

2. Introduce other service
ASSESSMENT METHOD:

 Demonstration

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MODULE CONTENT
Unit of Competency : Apply Hilot Wellness Massage Techniques
Module Title : Applying Hilot Wellness massage Techniques
INTRODUCTION
This module contains information and suggested learning activities on “Applying hilot wellness
massage techniques”. It includes activities and materials on “Apply hilot wellness massage techniques”.
of completion
LO1. Prepare client for hilot wellness massage

LO2. Prepare self for hilot wellness session
LO3. Perform hilot wellness massage techniques

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Module Title : Applying Hilot Wellness Massage Techniques

Learning Outcome # 1 Prepare Client for Hilot Wellness Massage
1. Hilot wellness massage area and environment are prepared based on relevant laws and
workplace policies and procedures.
2. Hilot wellness products, furnishings and paraphernalia are prepared and sequenced according to
the hilot wellness program, manufacturer instructions, relevant laws and workplace policies and
procedures
3. Client preparation is conducted according to the hilot wellness program, relevant laws and
workplace policies and procedures.
4. Proper draping is applied in accordance with workplace procedure.
CONTENTS:
 Relevant Laws and Workplace policies and procedures

 Preparation of Hilot wellness products, furnishings and paraphernalia
 Preparing Client for the hilot wellness program
 Application of Proper Draping
CONDITION:

 Learning Tools and Equipment
 Supplies and Materials
 Manuals
 Charts
 Handouts
 References
METHODOLOGIES:
 Lecture
 Role play
 Hands-on
ASSESSMENT METHODS:

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 Interview/oral
 Written
 Demonstration
PREPARING CLIENT FOR HILOT WELLNESS MASSAGE PROGRAM
Read Information Sheet 3.1-3 on preparing

client for hilot wellness program
Read information sheet 3.1-3
Criteria Checklist 3.1-3 on preparing client for
hilot wellness program


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PREPARING CLIENT FOR THE HILOT WELLNESS PROGRAM
Preparation for each client’s massage is an important part of providing a massage that is in tune with your
clients’ needs and creating an experience that makes your clients seek you out again and again. It is
probably overstating the obvious, but you want to make sure that your space is exactly the way you intend it
to be. For example, clean, fresh sheets are laid on the table, music plays softly, and there is a faint smell of
essential oils that encourages calm and relaxation.
With those things in place, you can let your attention shift towards yourself. While appearance is important,
you will want to spend a little time attending to your energy from the inside. Make sure to schedule each
massage with enough time between in order to prepare your awareness for giving a massage. One way to
do this is to focus on your breath for several cycles. This will instantly allow you to be in the moment for
each client. You can also set an intention right before you begin your massage. Perhaps asking what it is you
wish to offer through this healing work? When you feel calm, settled and present, your clients will also
entrain on these sensations and will be able to enjoy their massage so much more.
STEPS IN PREPARING CLIENT FOR WELLNESS MASSAGE
1. Greet and introduce yourself and Perform Physical assessment of client by doing vital signs. And ask
question on medical history and other health conditions of clients.
2. Assist client’s dressing room and give specific instruction while clients is dressing up.
3. Prepare materials and other paraphernalia’s in accordance of usage
4. Prepare bed
5. Hand washing
6. Assist client to massage room
7. Do proper draping
8. Begin the hilot wellness massage procedure
SELF CHECK 3.1-3
1. Give steps in preparing your client for hilot wellness massage

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1. Greet and introduce yourself and Perform Physical assessment of client by doing vital signs. And ask
question on medical history and other health conditions of clients.
2. Assist client’s dressing room and give specific instruction while clients is dressing up.
3. Prepare materials and other paraphernalia’s in accordance of usage
4. Prepare bed
5. Hand washing
6. Assist client to massage room
7. Do proper draping
8. Begin the hilot wellness massage procedurE

TITLE: PREPARING CLIENT FOR THE HILOT WELLNESS PROGRAM
At the end of the activity, trainee should know how to prepare clients on hilot massage
SUPPLIES/MATERIALS:
EQUIPMENT/TOOLS
None
STEPS/PROCEDURES:
1. Good questioning
ASSESSMENT METHOD:

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TASK SHEET
CRITERIA YES NO
Did the Trainee,
2. Get information
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________
Trainer’s Name: _____________________________ Date: _____________


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TITLE: PREPARING CLIENT FOR HILOT WELLNESS PROGRAM
INFORMATION
Supplies/Materials
 Pencil
 Ballpen
 None
Steps/Procedure
ASSESSMENT METHOD:

 Demonstration

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OPERATION SHEET
CRITERIA YES NO
Did the Trainee,
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________
JOB SHEET 3.1-3

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TITLE: PRPARING CLIENT FOR HILOT WELLNESS PROGRAM
Learning Objective: After reading this information sheet, the trainee must follow procedure o
Supplies/Materials
 Pencil
 Ballpen
 None
1. Follow standard procedure on preparing client for massage

ASSESSMENT METHOD:

 Demonstration

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Learning Outcome # 2 PREPARE SELF FOR HILOT WELLNESS SESSION
1. Personal hygiene practices are performed in accordance with standard operating procedures.
2. Pre-hilot procedure is performed based on standard operating procedures.
CONTENT:
 Personal hygiene practices

 Pre-hilot procedure
 Standard operating procedures
CONDITIONS:

 Learning Tools and Equipment
 Manuals
 Charts
 Handouts
 References
METHODOLOGIES:
 Lecture
 Role play
 Hands-on
ASSESSMENT METHODS:
 Interview/oral
 Written
 Demonstration

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PREPARE SELF FOR HILOT WELLNESS SESSION
Read Information Sheet 3.2-2 on pre hilot Read information sheet 3.2-2
procedure
Perform Task Sheet 3.2-2 Criteria Checklist 3.2-2 on pre hilot procedure
Perform Operation Sheet 3.2.2 Follow standard procedure on pre hilot procedure
to client.

PRE HILOT PROCEDURE
Hilot wellness procedure
After client physical assessment, assist client to prepare himself to massage session and ask client to lie
down in a prone position and do draping techniques to protect the privacy of the client.
1. Do half draping and do first palm scanning from cervical to lumbar area do it 3 times?
2. Massage the back of client starting at the lumbar area up to the shoulder using haplos techniques for 3 x
3. Do Banana scanning interlace oil on the banana leaf and heat the surface of banana leaf and slide on your
wrist to feel the surface of the banana leaf when the heat is tolerable then you carefully put at clients back.
After you had put the banana leaf (10pcs) through clients back then cover it with towel for 5 to 10 minutes.

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4. While waiting for 10 minutes proceed to clients left arm and massage usaing haplos ,hagud technique. Do
it at the right arm. Always do bi lateral
5. After massaging both arms proceed to the back and take off banana leaf and wipe the back of client.
Then start massage at the shoulder down to lumbar for 3 x.
6. Do bentusa for 5 mins then massage the back using haplos. Hagud
7. Massage the legs
8. Supine position
9. Massage arms. Shoulder neck head
10 massage legs
11. Side lying position to avoid orthostatic hypotension
12 offer drinks
1. What is Cupping Therapy?

Cupping Therapy is an ancient treatment that employs the localized use of negative pressure, creating a
vacuum to promote healing. Cupping uses controlled suction to open up muscle tissue and vastly increase
local circulation of blood and fluids.
2. What are the benefits of cupping?
Cupping is believed to stimulate the flow of blood and lymph to the affected area. Wet cupping removes
toxins and inflammation in the body to promote healing. Massage cupping is often used on broad areas on
the back to break up stagnated waste and stubborn adhesions. Cupping is not only beneficial for muscular
pain; it can also be used for a number of conditions which include but not limited to: Rheumatic diseases,
fertility and gynaecological disorders, skin problems such as eczema and acne, high blood pressure
(hypertension), migraine, anxiety /depression and Bronchial congestion caused by allergies and asthma
3. What to expect in a cupping sessions
The therapist will apply a number of cups to the skin by way of creating a vacuum that causes the skin to rise
and blood vessels to expand. Today, a vacuum is created in one of two ways, either using the traditional
flame that is placed in the cup consuming the oxygen or the more modern version of using a rubber pump to
manually create suction.
• The cups are generally left in place for 10-20 minutes.
• During wet cupping – the cups are removed and small incisions are made on the skin using a small scalpel.
A second suction is performed and the cups are left in place for about 5 minutes to draw out a small quantity
of blood.
• During massage cups – Prior to applying the cup, oil is applied on the skin to facilitate smooth movement
of cups when gliding over the surface to discover and release the areas of tension and congestion.
• After the procedure, the site is cleaned and may be covered with an antibiotic ointment to prevent
infection.
4. How should you feel during and post-cupping

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Cupping should feel comfortable and relaxing. After your treatment, you will immediately feel the results.
You will feel a lot looser and the muscular pain will be relieved quite considerably or eliminated completely.
The feeling of sore, aching, muscles will be replaced with a deep feeling of relaxation and well-being.
The skin will redden with strong cupping, indicating that circulation has been brought to the surface of the
skin. In some instances, the skin may appear bruised. This discoloration of the skin is not caused by broken
vessels or tissue trauma, but through the drawing up of waste products to the surface for excretion.
Generally, marks can last for several days. Occasionally, one may feel a little run-down post treatment an
indication that the body is cleaning out the waste products. It is, therefore very important to slow down and
drink small amounts of water as often as possible.
5. When to avoid cupping
Cupping therapy should be avoided by the following groups:
• Pregnant or menstruating women
• People with metastatic cancer (cancer that has spread from one part of the body to another)
• People with bone fractures or muscle spasms
PRE-PROCEDURE
1. Greet the client at magpakilala ng nakangiti. Ex. “Good Morning Ma’am. I’m __________ your massage
therapist.”2. Interview the client.
Ex. Name, Address, Age, Contact #, Medical History.
3. Prepare the materials needed.
(Ex. Oil, alcohol, towel, banana leaf, bentusag l a s s )
4. Get the vital sign
(BP, Pulse Rate, and Respiratory Rate)
5. Proper Draping.
( T a m a n g p a g t a t a k i p s a k a t a w a n k a p a g n a g - a a l i s n g t - s h i r t -------- paghiga)
6. Start the massage. Nakadapa haplos muna bago ikalat ang oil.7. Banana leaf pagkatapos punasan ng towel
lagyan uli ng oil para sa Bentusa, 5hilot stroke na sa likod pagnatapos na yung banana at bentusa.
POST-PROCEDURE
8. Advise the client na huwag agad. Huwag iinom ng malamig ng tubig at kumainng malalamig, huwag maligo
agad ng 8 oras pagkatapos ng massage.9. Alalayan tumagilid pakaliwa habang nakahiga pa para hindi
mahilo. Iligpit angmga ginamit kapag tapos na
SELF CHECK 3.2-2
1. Give pre procedure of hilot wellness massage:

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1. Greet the client at magpakilala ng nakangiti. Ex. “Good Morning Ma’am. I’m __________ your massage
therapist.”2. Interview the client.
Ex. Name, Address, Age, Contact #, Medical History.
3. Prepare the materials needed.
(Ex. Oil, alcohol, towel, banana leaf, bentusag l a s s )
4. Get the vital sign
(BP, Pulse Rate, and Respiratory Rate)
5. Proper Draping.
( T a m a n g p a g t a t a k i p s a k a t a w a n k a p a g n a g - a a l i s n g t - s h i r t -------- paghiga)
6. Start the massage. Nakadapa haplos muna bago ikalat ang oil.7. Banana leaf pagkatapos punasan ng towel
lagyan uli ng oil para sa Bentusa, 5hilot stroke na sa likod pagnatapos na yung banana at bent

TITLE: PRE HILOT PROCEDURE
At the end of the activity, trainee should know how to prepare clients on hilot massage
SUPPLIES/MATERIALS:
Oil, towels and other paraphernalia for hilot and bentusa
EQUIPMENT/TOOLS
Bed
STEPS/PROCEDURES:
1. Good questioning
3. Follow standard procedure on hilot massage
ASSESSMENT METHOD:

TASK SHEET

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CRITERIA YES NO
Did the Trainee,
2. Get information
4. Able to follow procedure on hilot
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________

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TITLE: PRE HILOT-PROCEDURE

INFORMATION.
Supplies/Materials:
Oil, towels and other pharaphilnalia for hilot and bentusa
 bed
Steps/Procedure
ASSESSMENT METHOD:

 Demonstration

OPERATION SHEET

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CRITERIA YES NO
Did the Trainee,
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________
JOB SHEET 3.2-2

TITLE: PRPARING CLIENT FOR HILOT WELLNESS PROGRAM

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Learning Objective: After reading this information sheet, the trainee must follow procedure hilot
Supplies/Materials
 Pencil
 Ballpen
Equipment and Tools
 Oil. Towels, bed
1. Follow standard procedure on preparing client for massage

ASSESSMENT METHOD:

 Demonstration

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Learning Outcome # 3 Perform hilot wellness massage techniques
1. Hygiene practices are performed according to standard operating procedures.

2. Imbalances in the body are identified in accordance with the hilot methods of scanning.
3. Hilot strokes are properly executed in accordance with the five (5) different kinds of strokes.
4. Hilot pressure areas are determined in accordance with its characteristics, location and
indications.
5. Length of hilot wellness massage techniques is performed according to workplace procedure.
6. Client response is monitored/evaluated throughout the hilot wellness session and hilot wellness
massage techniques are adapted as required.
CONTENTS:
 Hygiene and Infection Control Practices

 Methods of Scanning
 Hilot wellness massage techniques
- Methods in locating the imbalances in the body
- Hilot Pressure Areas
- Strokes
> Hagod (long deep stroke)
> Haplos (short light stroke)
> Pindot (one finger press)
> Pisil (two or more finger press)
> Piga (grasping) – optional
- Customized Amount of Pressure Applied
- Duration of Application of Pressure
- Direction of Massage
> Generally towards the heart
> hot part of the body to cold (thermal flow)
> towards the lesser lumps
- Pre-Hilot Procedure

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- Use of hands and fingers as medium based on hilot area/body part, duration, frequency,
rhythm, and amount of pressure
 Workplace Standard Operating Procedure
 Client Responses
CONDITION:

 Client
 Facilities
- Massage bed
- Chairs
- Basin
- Towels/pillows
- Massage sheets
- Plants, Herbs, Oils and Essences
- Candles
- Cupping Glass (optional)
 Manuals
 Charts
 Handouts
 References
METHODOLOGIES:
 Lecture
 Role play
 Hands-on
ASSESSMENT METHODS:
 Interview/oral
 Written
 Demonstration

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METHODS OF SCANNING
Read Information Sheet 3.3-2 methods of Read information sheet 3.3-2

scanning
Perform Task Sheet 3.3-2 Criteria Checklist 3.3-2 on methods of
scanning

Follow standard procedure on pre hilot procedure
to client.
METHODS OF SCANNING
METHODS OF SCANNING
The banana leaf is utilized in hilot to assist in determining where the energy block is. The leaf of the banana,
the saba variety is preferred over other species of bananas. The leaf is cut into lengths of one foot to one
and a half feet and width of two to three inches. The banana leaf strips are then laced with coconut oil,
warmed over candle fire and run through the different body areas. If the banana leaf strip stops at a
particular body area or if the hilot practitioner senses a tug of the banana leaf against the skin of the patient,
such body area is considered to have energy block. Massage in then focused on these areas where the
banana lead strip stops or tugs.

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Palpation a method used in locating energy blockages in the body. This is done by palpating the parts of the
body where the patient feels pain, discomfort, numbness or tingling sensations. Then the other body areas
to determine other areas of energy blockages.
Pulse Diagnosis the use of fingers to palpate the pulses that determine the blockage in the body in relation
to the signs and symptoms manifestations based on the philosophical concepts of hilot.
Raw Egg Method a whole raw egg is run throughout the different body areas. After which the egg is
broken over a plate and the hilot is able to diagnose the location of the energy blockage or where the excess
wind or cold permeates by the shape and character of the egg white and the yolk. There have been no
investigative studies to find out the science behind the raw egg as a diagnostic tool for hot-cold imbalances
SELF CHECK 3.3-2
1. What are the Methods of scanning?

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Banana leaf is utilized in hilot to assist in determining where the energy block is. The leaf of the banana, the
saba variety is preferred over other species of bananas. The leaf is cut into lengths of one foot to one and a
half feet and width of two to three inches. The banana leaf strips are then laced with coconut oil, warmed
over candle fire and run through the different body areas. If the banana leaf strip stops at a particular body
area or if the hilot practitioner senses a tug of the banana leaf against the skin of the patient, such body area
is considered to have energy block. Massage in then focused on these areas where the banana lead strip
stops or tugs.
Palpation a method used in locating energy blockages in the body. This is done by palpating the parts of the
body where the patient feels pain, discomfort, numbness or tingling sensations. Then the other body areas
to determine other areas of energy blockages.
Pulse Diagnosis the use of fingers to palpate the pulses that determine the blockage in the body in relation
to the signs and symptoms manifestations based on the philosophical concepts of hilot.
Raw Egg Method a whole raw egg is run throughout the different body areas. After which the egg is
broken over a plate and the hilot is able to diagnose the location of the energy blockage or where the excess
wind or cold permeates by the shape and character of the egg white and the yolk. There have been no
investigative studies to find out the science behind the raw egg as a diagnostic tool for hot-cold imbalances
TITLE: METHODS OF SCANNING

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At the end of the activity, trainee should know how to apply methods of scanning to client
SUPPLIES/MATERIALS:
Banana leaf, egg, bottle
EQUIPMENT/TOOLS
Bed
STEPS/PROCEDURES:
1. Good questioning
2. Follow guidelines /procedures on methods of scanning
ASSESSMENT METHOD:

TASK SHEET

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CRITERIA YES NO
Did the Trainee,
1. Able to understand methods of scanning
2. Get information
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________


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Learning Objective: After reading this information sheet, the trainee should be able to perform type of
scanning
Supplies/Materials
 egg
 banana leaf
 none
Steps/Procedure
2. Follows procedure on methods of scanning
ASSESSMENT METHOD:

 Demonstration

OPERATION SHEET

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CRITERIA YES NO
Did the Trainee,
6. Used methods of scanning
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________
JOB SHEET 3.3-2

Learning Objective: After reading this information sheet, the trainee must follow procdure on methods of

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scanning
Supplies/Materials
 Banana leaf
 bed
1. Follow standard operational procedure on Massage standard/ and scanning methods

ASSESSMENT METHOD:

 Demonstration
MODULE CONTENT

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Unit of Competency : Provide Advice On Post Hilot Wellness Services
Module Title : Providing Advice On Post Hilot Wellness Services
INTRODUCTION
This module contains information and suggested learning activities on “Providing Advice On Post
Hilot Wellness Services”. It includes activities and materials on “Provide Advice On Post Hilot Wellness
Services”.
of completion
LO1. Perform aftercare service

LO2. Identify and explain the products
LO3. Enumerate and explain other services

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Learning Outcome # 1 PERFORM AFTERCARE SERVICE
1.Client is monitored according to workplace policies and procedures.

2.Adverse effects are identified and responded to as required.
3.Aftercare products are applied as required.
4.Aftercare services are provided according to the hilot wellness program, workplace policies and
procedures and client needs.
5. Client is rebooked according to agreed hilot wellness program.
CONTENT:
 After Care Service Workplace policies and procedures

 Monitoring Clients
 Aftercare products
 Aftercare services
 Rebooking Clients
CONDITIONS:

 Client
 Manuals
 Charts
 Handouts
 Sample Forms
 References
METHODOLOGIES:
 Lecture
 Role play
 Hands-on
ASSESSMENT METHODS:
 Interview/oral
 Written
 Demonstration

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AFTERCARE SERVICE
Read Information Sheet 4.1-4 on after Read information sheet 4.1-4

care service
Perform Task Sheet 4.1-4 Criteria Checklist 4,1-4 on after care service
Perform Operation Sheet 4.1-4 Follow standard procedure on after care service
Perform Job Sheet 4.1-4 Evaluate job sheet 4.1-4
AFTER CARE SERVICE

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Aftercare
The following advice should be taken following a massage:

 Avoid alcohol for at least 24 hours, as massage is a detoxifying treatment
 Drink plenty of water to assist in the elimination of toxins from the body
 Eat a light diet to assist the detoxification and healing process
 Get plenty of rest. You may feel tired after treatment
 Gentle exercise – postural exercises can help with muscle tension as well as exercises that will assist with
mobility. Yoga is a suitable and gentle option.
 Do breathing exercises to assist with taking in oxygen to your fullest capacity
 Research the possibility of treatment options to assist with stress and other conditions, if necessary.
SELF CHECK 4.1-4
1. Give after care service of massage

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Aftercare
The following advice should be taken following a massage:

 Avoid alcohol for at least 24 hours, as massage is a detoxifying treatment
 Drink plenty of water to assist in the elimination of toxins from the body
 Eat a light diet to assist the detoxification and healing process
 Get plenty of rest. You may feel tired after treatment
 Gentle exercise – postural exercises can help with muscle tension as well as exercises that will assist with
mobility. Yoga is a suitable and gentle option.
 Do breathing exercises to assist with taking in oxygen to your fullest capacity
 Research the possibility of treatment options to assist with stress and other conditions, if necessary.
TITLE: AFTERCARE SERVICE

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At the end of the activity, trainee should know how to give aftercare service to client
SUPPLIES/MATERIALS:
Water
EQUIPMENT/TOOLS
None
STEPS/PROCEDURES:
1. Good questioning
2. Give after care service
ASSESSMENT METHOD:

TASK SHEET

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CRITERIA YES NO
Did the Trainee,
1. Able to give client post advice
2. Get information
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________

Learning Objective: After reading this information sheet, the trainee should be able to perform AFTER

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CARE SERVICE
Supplies/Materials: WATER
 none
Steps/Procedure
2. Follows procedure on AFTERCARE SERVICE
ASSESSMENT METHOD:

 Demonstration

OPERATION SHEET

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CRITERIA YES NO
Did the Trainee,
6. Used RIGHT PROCEDURE ON AFTERCARE SERVICE
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________
JOB SHEET 4.1-4

Learning Objective: After reading this information sheet, the trainee must follow procedure on methods of

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scanning
Supplies/Materials
 Banana leaf
 bed
1. Follow standard operational procedure on Massage standard/ and scanning methods

ASSESSMENT METHOD:

 Demonstration
MODULE CONTENT

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INTRODUCTION
This module contains information and suggested learning activities on “Providing post advice and
post service to Client”. It includes activities and materials on “Provide post advice and post Service to
Client”.
of completion
LO1. Perform aftercare service

LO2. Identify and explain the products
LO3. Enumerate and explain other services

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Learning Outcome # 2 IDENTIFY AND EXPLAIN THE PRODUCTS
1. Products used in hilot wellness massage are identified in accordance with the workplace
procedures.
2. Products used in hilot wellness massage are explained in accordance with the workplace
procedures.
3. Comparisons between products are explained and recommended to client.
CONTENTS:
 Hilot wellness massage products

 Workplace procedures
 Recommending Products to Client
CONDITION:
 Client
 Manuals
 Charts
 Handouts
 References
METHODOLOGIES:
 Lecture
ASSESSMENT METHODS:
 Interview/oral
 Written

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WORKPLACE PROCEDURE
Massage Policies & Procedures
It is our intention to provide our guests with a professional and therapeutic onsite massage. The following
policies and procedures serve as a guide for first-time and regular onsite massage clients of Incorporate
Massage.
At Incorporate Massage, we understand that unanticipated events occur in everyone’s life. Unforeseen
events such as last-minute meetings, traffic considerations, and project deadlines, are just a few reasons why
one might consider canceling an onsite massage appointment.
In our commitment to provide a unique and outstanding massage experience to all of our clients and out of
consideration for our therapists’ time, we have adopted the following policies:
PROVIDE PRE AND POST CARE SERVICE
A massage therapy we must be able to follow standard procedure according to establishment policy here are
the step in order to have our workplace in order.
1. Always maintain workplace clean and sanitize.
2. Welcome guest/client with smile and respect.
3. Assist client needs
4. Do physical assessment/ask question to know condition of client
5. Follow procedures on doing massage treatment
6. Do aftercare
7. Do post advice and post service to client
SELF CHECK 4.2-2
1. Importance of workplace procedure

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The importance of workplace procedure is to have clean and organized workplace to maintain the standard
of the establishment policies and to meet the quality of service to satisfy client needs. Following workplace
procedure enhance the skills and maintain the level of service to client
WORKPLACE PROCEDURE

workplace procedure
Perform Task Sheet 4.2-2 Criteria Checklist 4.2-2 on workplace
procedure

Follow standard procedure on workplace
procedure

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TITLE: WORKPLACE PROCEDURE
At the end of the activity, trainee should know workplace procedure
SUPPLIES/MATERIALS:
Pen.paper/ reference book
EQUIPMENT/TOOLS
none
STEPS/PROCEDURES:
1. Good questioning
ASSESSMENT METHOD:

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TASK SHEET
CRITERIA YES NO
Did the Trainee,
1. Able to give client post advice
2. Get information
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________


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Learning Objective: After reading this information sheet, the trainee should be able follow workplace
procedure
Supplies/Materials:
 none
Steps/Procedure
2. Follows procedure on AFTERCARE SERVICE and workplace procedure
ASSESSMENT METHOD:

 Demonstration

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OPERATION SHEET
CRITERIA YES NO
Did the Trainee,
6. Used RIGHT PROCEDURE ON AFTERCARE SERVICE
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________
JOB SHEET 4.2-2

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Learning Objective: After reading this information sheet, the trainee must follow procedure on methods
of scanning
Supplies/Materials
 REFERENCES ON WORKPLACE PROCEDURE
NONE

ASSESSMENT METHOD:

 Demonstration

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Learning Outcome # 3 EXPLAIN OTHERSERVICE
1. Benefits of other services are explained to the clients.
2. Comparisons with other services are explained and recommended to client.
CONTENT:
 Product Benefits
 Other Product Comparisons
CONDITIONS:
 Client
 Manuals
 Charts
 Handouts
 References
METHODOLOGIES:
 Lecture
ASSESSMENT METHODS:
 Interview/oral
 Written

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PRODUCTS BENIFITS
The Dagdagay is a traditional hilot massage introduced by the natives of the

Mountain Province. It involves the use of two bamboo sticks to stimulate the
pressure points on the feet, effective in improving the body’s immune
The vacuum can be created by heat, wetting, cooling of the air or mechanical pump.
Below are the benefits of ventosa:
1. Improves blood pressure and expand capillaries for proper blood circulation
2. Boost skin health and us to reduce herpes, acne and even skin inflammation
3. Back pain, neck pain and shoulder pain relief and other musculoskeletal conditions
4. Believed to help treat pain, deep scar tissues in the muscles
5. Order to treat respiratory diseases such as the common colds
Benefits of Traditional Hilot

Hilot is the Philippine’s traditional way of healing. Thus, the main benefit of Hilot is really the restoration of
the person’s physical, emotional, and mental health and well-being.
Traditionally, people sought out the albularyo (or the manghihilot) for a wide variety of health concerns,
such as:
Pregnancy and childbirth. The albularyo took care of the mother’s pre-natal needs, including the positioning
of the fetus for an easy birth. He assisted the mothers in the actual birthing process, and aligned her pelvic
bones and damaged muscles after delivery to speed up the healing process. Hilot, together
with suob and banyos, was also done to prevent stretch marks. Childless couples who wished to have a baby
also went to the albularyo for advice and treatment.
Fractures and dislocations. The albularyo spliced fractured bones with bamboo and uses herbs as poultice
to aid in healing. He also treats sprains and torn ligaments, sets displaced bones, and aligns muscles around
the spinal column to allow neurological electricity to flow freely
SELF CHECK 4.3-1
1. Give other product/service of hilot and its benefits

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The Dagdagay is a traditional hilot massage introduced by the natives of the

Mountain Province. It involves the use of two bamboo sticks to stimulate the
pressure points on the feet, effective in improving the body’s immune
The vacuum can be created by heat, wetting, cooling of the air or mechanical pump.
Below are the benefits of ventosa:
1. Improves blood pressure and expand capillaries for proper blood circulation
2. Boost skin health and us to reduce herpes, acne and even skin inflammation
3. Back pain, neck pain and shoulder pain relief and other musculoskeletal conditions
4. Believed to help treat pain, deep scar tissues in the muscles
5. Order to treat respiratory diseases such as the common colds

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PRODUCT BENIFITS
Read Information Sheet 4.3-1 PRODUCTS Read information sheet 4.3-1

BENIFITS
Answer Self-Check 4.3-1 Evaluate the output using Performance
Criteria Checklist 4.3-1 on product benefits
Perform Job Sheet 4.3-1 procedure

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TITLE: PRODUCTS BENEFITS

At the end of the activity, trainee should know other service and benifits
SUPPLIES/MATERIALS:
EQUIPMENT/TOOLS
None
STEPS/PROCEDURES:
1. Good questioning
ASSESSMENT METHOD:

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TASK SHEET
CRITERIA YES NO
Did the Trainee,
1. Able to understand other service and benifits
2. Get information
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________


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Learning Objective: After reading this information sheet, the trainee should be able to understand benefits
of products
Supplies/Materials:
Books. Pen and paper
 none
Steps/Procedure
2. Follows procedure on products benifits
ASSESSMENT METHOD:

 Demonstration

OPERATION SHEET

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CRITERIA YES NO
Did the Trainee,
6. Followed and understand benefits
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________
JOB SHEET 4.3-1

TITLE: PRODUCT BENIFITS

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Learning Objective: After reading this information sheet, the trainee must follow procedure on methods
of scanning and other products
Supplies/Materials
 Reference book on product benifits
NONE
1. Follow standard operational procedure on other products

5. understand other benefits of products
ASSESSMENT METHOD:

 Demonstration
Common MODULE CONTENT

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Unit of Competency : Implement and Monitor Infection Control
Module Title : Implementing and Monitor Infection Control
INTRODUCTION
This module contains information and suggested learning activities on “Implementing and Monitor
Infection Control”. It includes activities and materials on “Implementing and Monitor Infection Control”.
of completion
LO1. Provide information to the work group about the organization’s infection control policies and
procedures
LO2. Integrate the organization’s infection control policy and procedure into work practices
LO3. Monitor infection control performance and implement improvements in practices


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Module Title : Implement and Monitor Infection Control

Learning Outcome # 1. Provide information to the work group about the organization’s infection control
policies and procedures
Relevant information about the organization’s infection control policy and procedures, and applicable
industry codes of practice are accurately and clearly explained to the work group.
Information about identified hazards and the outcomes of infection risk assessments is regularly provided to
the work group.
Opportunity is provided for the work group to seek further information on workplace infection control issues
and practices.
CONTENT:
Infection control policy and procedures and relevant industry codes of practice
CONDITION:
Workplace location
Tools and equipment appropriate to schedule housekeeping activities and to monitor and maintain working
condition
Material relevant to the proposed activity and tasks
METHODOLOGIES:
Lecture
Group discussion
ASSESSMENT METHODS:
Written exam
Interview/oral exam

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PRODUCT BENIFITS

implement
Infection control policy and procedures and relevant industry codes of practice
Infection is caused by pathogens ('bugs') such as bacteria, viruses, protozoa or fungi getting into or onto the
body. It can take some time before the microbes multiply enough to trigger symptoms of illness, which
means an infected person may unwittingly be spreading the disease during this incubation period.
Infection control in the workplace aims to prevent pathogens from coming into contact with a person in the
first place. Employers are obliged under the Occupational Health and Safety Act 2004 to provide a safe
workplace for their employees, including the provision of adequate infection control procedures and the
right equipment and training.

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Transmission of infection
Infectious agents can be spread in a variety of ways, including:

 breathing in airborne germs – coughs or sneezes release airborne pathogens, which are then inhaled by
others
 touching contaminated objects or eating contaminated food – the pathogens in a person's faeces may be
spread to food or other objects, if their hands are dirty
 skin-to-skin contact – the transfer of some pathogens can occur through touch, or by sharing personal items,
clothing or objects
 contact with body fluids – pathogens in saliva, urine, faces or blood can be passed to another person's body
via cuts or abrasions, or through the mucus membranes of the mouth and eyes
Assumption of risk
The basis of good infection control in the workplace is to assume that everyone is potentially infectious.
Proper procedures have to be followed at all times. Every workplace should have an appropriate first aid kit,
with at least one staff member trained in first aid. Equipment such as gloves, gowns, eye goggles and face
shields should be provided if necessary.
Workplace infection control – personal hygiene practices
Infection control procedures relating to good personal hygiene include:

 hand washing – the spread of many pathogens can be prevented with regular hand washing. Thoroughly
wash your hands with water and soap for at least 15 seconds after visiting the toilet, before preparing food,
and after touching clients or equipment. Dry your hands with disposable paper towels
 unbroken skin – intact and healthy skin is a major barrier to pathogens. Cover any cuts or abrasions with a
waterproof dressing
 gloves – wear gloves if you are handling body fluids or equipment containing body fluids, if you are touching
someone else's broken skin or mucus membrane, or performing any other invasive procedure. Wash your
hands between each client and use fresh gloves for each client where necessary
 personal items – don't share towels, clothing, razors, toothbrushes, shavers or other personal items.
Infection control and workplace cleanliness
Infection control procedures relating to cleanliness in the workplace include:

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 regularly washing the floors, bathrooms and surfaces( such as tables and bench tops) with hot water and
detergent
 periodically washing the walls and ceilings
 thoroughly washing and drying mops, brushes and cloths after every use – drying mops and cloths is
particularly important, since many pathogens rely on moisture to thrive
 using disinfectants to clean up blood and other spills of bodily fluids
 when using disinfectants – always wearing gloves, cleaning the surfaces before using the disinfectant, and
always following the manufacturer's instructions exactly
 spot cleaning when necessary.
Dealing with spills of body fluids
Examples of body fluids include blood, saliva, urine and faeces. When dealing with spills of body fluids,
infection control procedures need to be followed carefully. Always:
 Isolate the area.

 Wear gloves, a plastic apron and eye protection, such as goggles.
 Soak up the fluid with disposable paper towels, or cover the spill with a granular chlorine-releasing agent for
a minimum of 10 minutes. Scoop up granules and waste using a piece of cardboard (or similar), place in a
plastic bag and dispose of appropriately.
 Mix one part bleach to 10 parts water and apply to the area for 10 minutes.
 Wash the area with hot water and detergent.
 Dry the area.
 Dispose of paper towelling and gloves appropriately.
 Wash your hands.
 Rinse any contaminated clothing in cold running water, soak in bleach solution for half an hour, then wash
separately from other clothing or linen with hot water and detergent.
SELF CHECK 1.1-1
1. Give personal Hygiene on Infection control

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 hand washing – the spread of many pathogens can be prevented with regular hand washing. Thoroughly
wash your hands with water and soap for at least 15 seconds after visiting the toilet, before preparing food,
and after touching clients or equipment. Dry your hands with disposable paper towels
 unbroken skin – intact and healthy skin is a major barrier to pathogens. Cover any cuts or abrasions with a
waterproof dressing
 gloves – wear gloves if you are handling body fluids or equipment containing body fluids, if you are touching
someone else's broken skin or mucus membrane, or performing any other invasive procedure. Wash your
hands between each client and use fresh gloves for each client where necessary
 personal items – don't share towels, clothing, razors, toothbrushes, shavers or other personal items.
TITLE: Infection control policy and procedures and relevant industry codes of practice
At the end of the activity, trainee should know infection control policies
SUPPLIES/MATERIALS:
EQUIPMENT/TOOLS
PPE
STEPS/PROCEDURES:
1. Good questioning
ASSESSMENT METHOD:

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TASK SHEET
CRITERIA YES NO
Did the Trainee,
1. Able to understand infection control policies
2. Get information
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________

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Learning Objective: After reading this information sheet, the trainee should be able to understand polices
on infection control
Supplies/Materials:
 PPE
Steps/Procedure
2. Follows procedure on infection control
ASSESSMENT METHOD:

 Demonstration

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OPERATION SHEET
CRITERIA YES NO
Did the Trainee,
1. Able to identify infection waste
6. Follow procedure on code waste
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________
JOB SHEET 1.1-1

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Learning Objective: After reading this information sheet, the trainee must follow procedure on handling
infectious materials
Supplies/Materials
 Reference book on infection control
NONE

ASSESSMENT METHOD:

 Demonstration

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Module Title : Implementing and Monitoring Infection Control

Learning Outcome # 2 INTEGRATE THE ORGANIZATION’S INFECTION CONTROL POLICY AND PROCEDURE
INTO WORK PRACTICES
1. Infection control policy and procedures are implemented by supervisor and members of the
work group.
2. Liaison is maintained with person responsible for organization-wide infection control.
3. The Supervisor’s coaching support ensures that individuals/teams are able to implement
infection control practices.
4. Work procedures are adopted to reflect appropriate infection control practice.
5. Issues raised through consultation are dealt with and resolved promptly or referred to the
appropriate personnel for resolution.
6. Workplace procedures for dealing with infection control risks and hazardous events are
implemented whenever necessary.
7. Employees are encouraged to report infection risks and to improve infection control procedures.
CONTENTS:
 Infection control policy and procedures

 Management systems and procedures for infection control.
 Transmission and control of communicable diseases
 Risk control measures
CONDITIONS:

 Workplace location
 Tools and equipment appropriate to schedule housekeeping activities and to monitor and
maintain working condition
 Material relevant to the proposed activity and tasks
METHODOLOGIES:
 Lecture
 Group discussion
 Demo return demo
ASSESSMENT METHODS:
 Written exam
 Interview/oral exam
 Practical exam

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 Direct observation
RISK CONTROL MEASURE
Read Information Sheet 1.2-4on risk Read information sheet 1.2-4

control measure

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RISK CONTROL MEASURE
What are Risk control measures?
Risk control measures are the steps that are implemented by a company to reduce the chances that any of
their employees will be injured on the job, or to reduce the chances that anything they make will cause harm
to the community it is produced in.
What are Risk control measures like?
Risk control measures are like the rules established by parents to keep their children from being injured, lost,
or stolen. A parent establishes rules, boundaries, and guidelines to stop their children from wandering too
far from their home, from leaving with strangers, from being injured by fire, electricity, or other dangerous
elements in their home. The parent teaches the child what the rules are, like the employer will teach their
employees what the risk control measures at their company are. The parent often reviews the safety rules
they have established, and they develop a set of consequences that the child will have to face if they are
caught breaking the safety rules. The employer also reviews whether or not their employees are aware of
the risk control measures, and establishes a set of consequences the employee will face if they do not follow
the risk control measures.
What is the purpose of Risk control measures?
The purpose of risk control measures is to reduce the number of injuries that happen in the workplace.
What is the principal structure of a Risk control measure?
The principle structure of the risk control measures are:
 To identify the possibility of risks in the workplace
 To identify which employees are most likely to be impacted by these risks
 To educate the employees about the possibility of risks

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 To train the employees so that they know what to do in the event of an emergency, so they know how
to report an incident, and so they know how to report something they feel to be unsafe in their work
environment
 To do periodic evaluations of the employees knowledge of the risk control measures
 To reprimand any employee that is caught not following the risk control measures
What are the different types of Risk control measures?
The different types of risk control measures include:
 To perform good housekeeping practices in the workplace. This will include evaluating each work area
for safety hazards such as toxic fumes, and removing any tripping hazards.
 Establish a safe evacuation route for all employees in case of an emergency. Mark these routes so that
new hires, and employees that might be confused during an evacuation can clearly find the proper exit
 Practice safety drills periodically to make sure that employees know what to do in the event of an
emergency
 Replace as many manually operated equipment as possible with automated equipment to reduce
injuries do to human error
 Install guards on any machine that has a potential to be dangerous to the workers
 Re-design any task that seems to have increased risks so that you eliminate as much danger as possible
 Implement policies for people to follow when they are working so they will be safe and do regular
training so that every employee knows the policies
 Provide personal protection for your employees. This may include gloves, safety glasses, or footwear to
protect the employee from risks
 Establish dress codes for employees to help keep them from being injured by loose clothing being
caught in a machine, or by a respirator not sealing due to facial hair.

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What terms are used when selecting Risk control measures?
Some of the common terms used when selecting risk control measures are:
 Substitution – meaning to use one thing instead of another
 Risk – meaning the chances that something bad will occur
 Machinery – meaning something that is powered by a motor, or by human power
 PSE – meaning personal protection equipment like safety goggles, protective masks, respirators
 Administration – meaning the heads of departments that make the decisions, and implement the
regulations that help keep a worker safe
 WHS – means Work Health & Safety
 Hazard control log – where the control measures that are implemented to keep employees safe are
listed, and the name of the person responsible for seeing to it that the control measures are used
properly are also listed
SELF CHECK 1.2-4
1. Give principle structure of risk control measure?

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ANSWER SELF CHECK 1.2-4
 To identify the possibility of risks in the workplace
 To identify which employees are most likely to be impacted by these risks
 To educate the employees about the possibility of risks
 To train the employees so that they know what to do in the event of an emergency, so they know how
to report an incident, and so they know how to report something they feel to be unsafe in their work
environment
 To do periodic evaluations of the employees knowledge of the risk control measures
 To reprimand any employee that is caught not following the risk control measures

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TITLE: RISK CONTROL MEASURE
At the end of the activity, trainee should know risk control policies
SUPPLIES/MATERIALS:
EQUIPMENT/TOOLS
PPE
STEPS/PROCEDURES:
1. Good questioning
ASSESSMENT METHOD:

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TASK SHEET
CRITERIA YES NO
Did the Trainee,
2. Get information
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________

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Supplies/Materials:
 PPE
Steps/Procedure
ASSESSMENT METHOD:

 Demonstration

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OPERATION SHEET
CRITERIA YES NO
Did the Trainee,
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________
JOB SHEET 1.2-4

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Supplies/Materials
NONE

ASSESSMENT METHOD:

 Demonstration

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Module Title : Implementing and Monitoring Infection Control

Learning Outcome # 3 MONITOR INFECTION CONTROL PERFORMANCE AND IMPLEMENT IMPROVEMENTS
IN PRACTICES
1. Infection control hazardous events are investigated promptly to identify their cause in
accordance with organization policy and procedures.
2. Work procedures to control infection risks are monitored to ensure compliance.
3. Work procedures are regularly reviewed and adjusted to ensure improvements in infection
control practice.
4. Supervisor provides feedback to team and individuals on compliance issues, changes in work
procedures and infection control outcomes.
5. Training in work procedures is provided as required to ensure maintenance of infection control
standards.
6. Inadequacies in work procedures and infection control measures are identified, corrected or
reported to designated personnel.
7. Records of infection control risks and incidents are accurately maintained as required.
8. Aggregate infection control information reports are used to identify hazards, to monitor an
improve risk control methods and to indicate training needs.
CONTENTS:
 Organizational procedures for monitoring and training.

 Basic understanding of communicable disease transmission.
CONDITIONS:

METHODOLOGIES:
 Lecture
ASSESSMENT METHODS:

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 Written exam
 Practical exam
Basic understanding of communicable disease transmission.

communicable disease transmission
Perform Task Sheet 1.3-2 Criteria Checklist 1.3-2 on communicable
disease transmission
INFORMATION SHEET 1.3.2

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Basic understanding of communicable disease transmission
Direct modes of transmission can occur in two main ways: Person to person: The infectious agent is spread
by direct contact between people through touching, biting, kissing, sexual intercourse or direct projection of
respiratory droplets into another person's nose or mouth during coughing, sneezing or talking.
What are the 6 modes of transmission?
The six links include: the infectious agent, reservoir, portal of exit, mode of transmission, portal of entry,
and susceptible host.
What is the difference between an infectious disease and a communicable disease?
An infectious disease is a disease caused by a microorganism and therefore potentially infinitely transferable
to new individuals. ... A communicable disease on the other hand is an infectious disease that is contagious
and which can be transmitted from one source to another by infectious bacteria or viral organisms
Decrease your risk of infecting yourself or others:

 Wash your hands often. ...
 Get vaccinated. ...
 Use antibiotics sensibly. ...
 Stay at home if you have signs and symptoms of an infection. ...
 Be smart about food preparation. ...
 Disinfect the 'hot zones' in your residence. ...
 Practice safer sex. ...
 Don't share personal items.
SELF CHECK 1.3-2
1. Give sample on how to decrease the spread of decease?
ANSWER KEY 1.3-2

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 Wash your hands often. ...
 Get vaccinated. ...
 Use antibiotics sensibly. ...
 Stay at home if you have signs and symptoms of an infection. ...
 Be smart about food preparation. ...
 Disinfect the 'hot zones' in your residence. ...
 Practice safer sex. ...
Don't share personal items
TITLE: Basic understanding of communicable disease transmission.
At the end of the activity, trainee should know risk control policies
SUPPLIES/MATERIALS:
EQUIPMENT/TOOLS
PPE
STEPS/PROCEDURES:
1. Good questioning
ASSESSMENT METHOD:

TASK SHEET

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CRITERIA YES NO
Did the Trainee,
2. Get information
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________


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TITLE: Basic understanding of communicable disease transmission.
Supplies/Materials:
 PPE
Steps/Procedure
ASSESSMENT METHOD:

 Demonstration

OPERATION SHEET

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CRITERIA YES NO
Did the Trainee,
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________
JOB SHEET 1.3-2


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Supplies/Materials
NONE

ASSESSMENT METHOD:

 Demonstration
MODULE CONTENT

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Unit of Competency : Respond Effective to Difficult /Challenging Behavior
Module Title : Responding Effectively to Difficult/Challenging Behavior
INTRODUCTION
This module contains information and suggested learning activities on “Responding effective to
difficult/Challenging behavior”. It includes activities and materials on Respond effective to difficult
/challenging behavior”.
of completion

LO1. Plan responses
LO2. Apply response
LO3. Report and review incidents

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Unit of Competency : Response Effective to Difficult /Challenging Behavior
Module Title : Responding Effective to Difficult /Challenging Behavior

Learning Outcome # 1. Plan Responses
1. Responses are planned to instances of difficult or challenging behavior to maximize the

availability of other appropriate staff and resources.
2. Specific manifestations of difficult or challenging behavior are identified and strategies
appropriate to these behaviors are planned as required.
3. Safety of self and others is given priority in responding to difficult or challenging behavior
according to institutional policies and procedures.
CONTENTS:
 OSH and issues relating to difficult and challenging behavior

 Institutional policies, procedures and strategies in dealing with difficult and challenging behavior
CONDITIONS:
Students/ trainees must be provided with the following:
Workplace location
Tools and equipment appropriate to schedule housekeeping activities and to monitor and
 Material relevant to the proposed activity and tasks
METHODOLOGIES:
 Lecture
ASSESSMENT METHODS:
 Written exam

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OHS RELATING TO DEFFICULT CHANLINGING BEHAVIOR
Read Information Sheet 2.1-1 on ohs issues Read information sheet 2.1-1
relating to difficult challenging behavior
Perform Task Sheet 2.1-1 Criteria Checklist 2.1-1 on OHS relating to
difficult challenging behavior
Follow standard procedure on workplace procedure

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OHS RELATING TO DEFFICULT CHALLENGING BEHAVIOR
Challenging behaviour is any behaviour that causes significant distress or danger to the person of concern or
others. It can include an outburst of aggression, or resistant type behaviour by clients.
Challenging behaviours are difficult for everyone involved. Whilst managing these behaviours may be part of
the job, it is not acceptable for workers to be hurt.
Report early signs of challenging behaviours. Talk about your concerns with your supervisor or at team
meetings. Early reporting enables management to take action.
Preventing challenging behaviours
Any situation or feeling can act as a trigger for challenging behaviour. This is frequently unpredictable.
However the approach made towards the person is very important.
 Pause – stand back, take a moment before approaching and assess the situation.
 Speak slowly and clearly in a calm voice.
 Explain your care actions.
 Try not to rush the person, act calmly.
 Show respect and treat people with dignity at all times.
 Minimise boredom, social isolation and irritating factors in the environment such as noise,
uncomfortable clothing.
 Enhance comfort, exercise, participation in activities, decision making and dignity.
Communication is the key
Avoid harsh aggressive or abrupt statements. Don’t say things such as “You must….”, “Don’t…..”, “Stop…….”.
Use alternatives and “I’ language like “I would like you to…” It would help me if……”, “ I feel scared
when…….”.
When challenging behaviour happens
 Back off where possible.

 Keep calm.
 Call for help.
 Leave the person to calm down, if possible.
 Remove others from the environment, if possible.
 Be aware of body language and tone of voice used to the person.

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Employers have a duty of care to do all things possible to prevent or minimise any harm that may occur as a
result of challenging behaviours. This includes providing a means of communication for emergencies, an
emergency response system and procedures.
Workers must follow reasonable instructions in managing challenging behaviour and protect the safety and
health of themselves and others
SELF CHECK 2.1-1
1. Give sample approach of challenging behavior

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 Pause – stand back, take a moment before approaching and assess the situation.
 Speak slowly and clearly in a calm voice.
 Explain your care actions.
 Try not to rush the person, act calmly.
 Show respect and treat people with dignity at all times.
 Minimise boredom, social isolation and irritating factors in the environment such as noise,
uncomfortable clothing.
 Enhance comfort, exercise, participation in activities, decision making and dignity.

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TITLE: OHS relating to difficult challenging behavior
At the end of the activity, trainee should know how to handle challenge behavior
SUPPLIES/MATERIALS:
EQUIPMENT/TOOLS
None
STEPS/PROCEDURES:
1. Good questioning
2. Proper communication
ASSESSMENT METHOD:

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TASK SHEET
CRITERIA YES NO
Did the Trainee,
1. Able to understand behavior of client
2. Get information
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________


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TITLE: OHS relating to difficult challenging behavior
Learning Objective: After reading this information sheet, the trainee should be able to understand and
communicate challenge behavior
Supplies/Materials:
None
Steps/Procedure
ASSESSMENT METHOD:

 Demonstration

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OPERATION SHEET
CRITERIA YES NO
Did the Trainee,
1. Able to identify and evaluate client behavior
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________
JOB SHEET 2.1-1

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TITLE: OHS RELATING TO DIFFICULT CHANLLENGING BEHAVIOR
CHALLENGE BEHAVIOR
Supplies/Materials
 Reference book on challenge behavior
NONE
1. Follow standard procedure on communication

3.Handle clients behavior
ASSESSMENT METHOD:

 Demonstration

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Learning Outcome # 2. Apply Responses
1. Difficult or challenging behavior is dealt with promptly, firmly and diplomatically in accordance
with institutional policy and procedures.
2. Communication is used effectively to achieve the desired outcomes in responding to difficult or
challenging behavior.
3. Appropriate strategies are selected to suit particular instances of difficult or challenging
behavior.
4. Employees are encouraged to report infection risks and to improve infection control
procedures.
CONTENTS:
 Dealing with difficult or challenging behavior according to institutional policy and procedures
 Use company /institutional policy in reporting infection risks and improving infection control
procedures
CONDITIONS:
 Workplace location
 Tools and equipment appropriate to schedule housekeeping activities and to monitor and

METHODOLOGIES:
 Lecture
 Return demo
 Role play
ASSESSMENT METHODS:
 Written exam

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 Demonstration
INFECTION CONTROL POLICIES
Read Information Sheet 2.2-2 on infection Read information sheet 2.2-2

control policies
Criteria Checklist 2.2-2 on INFECTION
Perform Task Sheet 2.2-2 CONTROL POLICES
Perform Job Sheet 2.2-2 Follow standard procedure on INFECTION

CONTROL

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INFECTION CONTROL PROCEDURE
Why is infection control policy important?

Why is Infection Control so important? ... The purpose for putting policies and procedures in place
for Infection Control is to ensure employees, clients and families are protected against infectious diseases
and infections by providing guidelines for their investigation, control and prevention.
What are Standard Infection Control Precautions?
 Patient Placement.
 Hand Hygiene.
 Respiratory hygiene and cough etiquette.
 Personal Protective Equipment (PPE)
 Management of care equipment.
 Control of the environment.
 Safe management of linen.
 Management of blood and body fluid spillage
SELF CHECK 2.2-2
1. Give Standard infection precaution

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 Patient Placement.
 Hand Hygiene.
 Respiratory hygiene and cough etiquette.
 Personal Protective Equipment (PPE)
 Management of care equipment.
 Control of the environment.
 Safe management of linen.
 Management of blood and body fluid spillage
TITLE: infection control policies
At the end of the activity, trainee should know how to follow infection control procedure
SUPPLIES/MATERIALS:
EQUIPMENT/TOOLS
None
STEPS/PROCEDURES:
1. Good questioning
ASSESSMENT METHOD:

TASK SHEET

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CRITERIA YES NO
Did the Trainee,
1. Able to follow procedure on infection control policies
2. Get information
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________


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TITLE: infection policy and procedure
follow procedure on infection control
Supplies/Materials:
None
Steps/Procedure
ASSESSMENT METHOD:

 Demonstration

OPERATION SHEET

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CRITERIA YES NO
Did the Trainee,
1. Able to identify infection materials
3. Able to follow standard on infection procedure control
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________
JOB SHEET 2.2-2


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Learning Objective: After reading this information sheet, the trainee must follow procedure on infection
control
Supplies/Materials
 Reference book on infection control procedure
NONE

5. understand the risk and follow procedure on infection control
ASSESSMENT METHOD:

 Demonstration

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Learning Outcome # 3 Report and Review Incident
1. Incidents are reported according to institutional policies and procedures.

2. Incidents are reviewed with appropriate staff and suggestions appropriate to area of
responsibility are made.
3. Debriefing mechanisms and other activities are used and participated in.
4. Advice and assistance is sought from legitimate sources when appropriate.
CONTENTS:
 Instructions and guidance of health professionals involved with the care of patient/client
 Institutional policies and procedures in reporting and reviewing incidents
CONDITIONS:
METHODOLOGIES:
 Lecture
 Return demo
ASSESSMENT METHODS:
 Written examination
 Interview/ oral examination

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 Practical examination
 Direct observation
Reporting and reviewing incidents

reporting and reviewing incident
Perform Task Sheet 2.3-2 Criteria Checklist 2.3-2 on reporting and
reviewing incident
Follow standard procedure on reporting and
reviewing incident

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REPORTING AND REVIEWING INCIDENT
Acute hazards should always be reported immediately to a supervisor, delegated Workplace Health and
Safety officer or representative. Hazards that are less acute may simply require completion of a Hazard
Report form and forwarding it to the appropriate person
The Health and Safety Executive (HSE) advises employers to follow five steps when carrying out a
workplace risk assessment:
 Step 1: Identify hazards, i.e. anything that may cause harm. ...
 Step 2: Decide who may be harmed, and how. ...
 Step 3: Assess the risks and take action. ...
 Step 4: Make a record of the findings.
The incident report for an accident or injury such as a fall should include the following information:
Circumstances of the incident. Date, time, and location of fall, and during which shift and on what unit the
fall occurred. Witnesses', staff members', and resident's accounts of the incident
A simple reporting procedure will help you obtain important information about health and safety issues in
the workplace, identify problems when they arise, and address them. Safety reporting procedures make it
simpler for you and your workers to manage safety issues and prevent recurrences of incidents and injuries
The purpose of the incident report is to document the exact details of the occurrence while they are fresh in
the minds of those who witnessed the event. This information may be useful in the future when dealing with
liability issues stemming from the incident.
SELF CHECK 2.3-2
1. What are the steps of carrying out workplace risk assessment?

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 Step 1: Identify hazards, i.e. anything that may cause harm. ...
 Step 2: Decide who may be harmed, and how. ...
 Step 3: Assess the risks and take action. ...
 Step 4: Make a record of the findings.

TITLE: REPORTING AND REVIEWING INCIDENT
At the end of the activity, trainee should know PROCEDURES ON REPORTING INCIDENT
SUPPLIES/MATERIALS:
EQUIPMENT/TOOLS
None
STEPS/PROCEDURES:
1. Good questioning
ASSESSMENT METHOD:

TASK SHEET

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CRITERIA YES NO
Did the Trainee,
1. Able to do incident report
2. Get information
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________

TITLE: Reporting and reviewing incident

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Learning Objective: After reading this information sheet, the trainee should be able to do incident report
Supplies/Materials:
None
Steps/Procedure
ASSESSMENT METHOD:

 Demonstration

OPERATION SHEET

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CRITERIA YES NO
Did the Trainee,
1. Able to follow procedure on reporting and reviewing incident report
3. Able to follow standard on making incident report
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________
JOB SHEET 2.3-2

TITLE: REPORTING AND REVIEWING INCIDENT REPORT

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Learning Objective: After reading this information sheet, the trainee must follow procedure reporting and
reviewing incident report
Supplies/Materials
 Reference book on infection control procedure
NONE

2. Do incident report
ASSESSMENT METHOD:

 Demonstration
MODULE CONTENT

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Unit of Competency : Apply Basic First Aid
Module Title : Applying Basic First Aid
INTRODUCTION
This module contains information and suggested learning activities on “Applying basic first aid”. It
includes activities and materials on Apply basic first aid”.
of completion

LO1. Assess the situation
LO2. Apply basic first aid techniques
LO3. Communicate details of the incident


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Learning Outcome # 1. Assess the Situation
1. Physical hazards to self and casualty’s health and safety are identified.
2. Immediate risks to self and casualty’s occupational health safety (OSH) are minimized by
controlling the hazard in accordance with OSH requirements.
3. Casualty’s vital signs and physical condition are assessed in accordance with workplace
procedures.
CONTENTS:
 Basic anatomy and physiology

 Company standard operating procedures (SOPs)
CONDITION:
METHODOLOGIES:
 Lecture
 Film viewing
ASSESSMENT METHODS:
 Written exam
 Interview/ oral exam
 Practical exam

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COMPANY STANDARD SOP
Read Information Sheet 3.1-2 on sop Read information sheet 3.1-2
Answer Self-Check 3.1-2 Compare the answer with Answer key 3.1-2

Criteria Checklist 3..1-2 on sop
procedure
COMPANY STANDARD SOP

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A standard operating procedure (SOP) is a set of step-by-step instructions compiled by an organization to
help workers carry out complex routine operations. SOPs aim to achieve efficiency, quality output and
uniformity of performance, while reducing miscommunication and failure to comply with industry
regulations.
"A Standard Operating Procedure is a document which describes the regularly recurring operations relevant
to the quality of the investigation. The purpose of sop is to carry out the operations correctly and always in
the same manner. A SOP should be available at the place where the work is done".
Some of the benefits to be accrued from use of SOP are:
 They will be helpful in many workplaces which require strict procedures or adherence to a set of instructions
to see to it that certain outcomes are attained
 They will also serve as a good reference to employees who are required to follow a given set of procedures.
It has been shown that even the best of employees tend to forget, this implies that having sops will be quite
vital in helping all the employees to stick to the right or recommended procedure.
 Sops are also helping to newly trained employees. They will be key in helping them keep the fresh the
instructions and they will also act as an easily available reference source.
SELF CHECK 3.1-2
1. Give benefits of sop

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 They will be helpful in many workplaces which require strict procedures or adherence to a set of instructions
to see to it that certain outcomes are attained
 They will also serve as a good reference to employees who are required to follow a given set of procedures.
It has been shown that even the best of employees tend to forget, this implies that having sops will be quite
vital in helping all the employees to stick to the right or recommended procedure.
 Sops are also helping to newly trained employees. They will be key in helping them keep the fresh the
instructions and they will also act as an easily available reference source.
TITLE: Standard operation procedure

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At the end of the activity, trainee should know how to understand sop
SUPPLIES/MATERIALS:
EQUIPMENT/TOOLS
None
STEPS/PROCEDURES:
1. Good questioning
ASSESSMENT METHOD:

TASK SHEET

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CRITERIA YES NO
Did the Trainee,
1. Able to follow procedure on sop
2. Get information
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________

TITLE: Standard operating procedure

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follow sop
Supplies/Materials:
None
Steps/Procedure
ASSESSMENT METHOD:

 Demonstration

OPERATION SHEET

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CRITERIA YES NO
Did the Trainee,
1. Able to follow sop
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________
JOB SHEET 3.1-2

Learning Objective: After reading this information sheet, the trainee must follow procedure on sop

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Supplies/Materials
 Reference book on sop
NONE

3.Handle clients behavior
ASSESSMENT METHOD:

 Demonstration


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Learning Outcome # 2. Apply basic first aid
1. First Aid management is provided in accordance with established First Aid procedures.
2. Casualty is reassured in a caring and calm manner and made comfortable using available
resources.
3. Casualty’s condition is monitored and responded to in accordance with effective First Aid
principles and workplace procedures.
4. Details of casualty’s physical condition, changes in conditions, management and response are
accurately recorded in line with organizational procedures.
5. Casualty management is finalized according to his/her needs and first aid principles.
CONTENTS:
 Basic anatomy and physiology

 Dealing with confidentiality
 Knowledge of the First Aiders’ skills limitations
 Consideration of the welfare of the casualty
 Safe manual handling of casualty for the following conditions:
- Allergic reactions (anaphylaxis)
- Cold injuries
- Sprain
- Minor skin injuries (bruise, cuts and scrapes)
- Blisters
- Drowning
- Shock
- Smoke inhalation
CONDITION:
 Pressure bandages*
 First Aid Kit
 Face Masks
 Rubber Gloves

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METHODOLOGIES:
 Lecture
 Film viewing
ASSESSMENT METHODS:
 Written exam
 Practical exam
 Direct observant
Safe Manual Handling (first aid)

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Read Information Sheet 3.2-5 on first aid Read information sheet 3.2-5
Answer Self-Check 3.2-5 Compare the answer with Answer key 3.2-

Criteria Checklist 3.2-5 on First aid
Follow standard procedure on first aid
First aid

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What do you give someone who is having an allergic reaction?
If you're with someone having an allergic reaction with signs of anaphylaxis: Immediately call 911 or your
local medical emergency number. Ask the person if he or she is carrying an epinephrine autoinjector
(EpiPen, Auvi-Q, others) to treat anallergic attack. ... Get emergency treatment even if symptoms start to
improve.
What is the first aid treatment for a strain?
Compress the area with an elastic wrap or bandage. Compressive wraps or sleeves made from elastic or
neoprene are best. Elevate the injured limb above your heart whenever possible to help prevent or limit
swelling.
How do you treat cold injuries?
The initial treatment for any cold weather-related injury involves removing yourself or others from the
precipitating cold environment, if possible, to prevent further heat loss. Move indoors, and remove all wet
clothing and constricting clothing (such as socks, boots, and gloves), and replace with dry clothing.
How do you treat scrapes and cuts?
Cuts and scrapes: First aid

1. Wash your hands. This helps avoid infection.
2. Stop the bleeding. Minor cuts and scrapes usually stop bleeding on their own. ...
3. Clean the wound. Rinse the wound with water. ...
4. Apply an antibiotic or petroleum jelly. ...
5. Cover the wound. ...
6. Change the dressing. ...
7. Get a tetanus shot. ...
8. Watch for signs of infection.
SELF CHECK 3.2-5
1. Give basic first aid for cuts and scrape

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Cuts and scrapes: First aid
9. Wash your hands. This helps avoid infection.
10. Stop the bleeding. Minor cuts and scrapes usually stop bleeding on their own. ...
11. Clean the wound. Rinse the wound with water. ...
12. Apply an antibiotic or petroleum jelly. ...
13. Cover the wound. ...
14. Change the dressing. ...
15. Get a tetanus shot. ...
16. Watch for signs of infection.
TITLE: First aid

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At the end of the activity, trainee should know how to do first aid
SUPPLIES/MATERIALS:
EQUIPMENT/TOOLS
None
STEPS/PROCEDURES:
1. Good questioning
ASSESSMENT METHOD:

TASK SHEET

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CRITERIA YES NO
Did the Trainee,
2. Get information
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________

TITLE: first aid

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follow First air procedure
Supplies/Materials:
None
Steps/Procedure
ASSESSMENT METHOD:

 Demonstration

OPERATION SHEET

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CRITERIA YES NO
Did the Trainee,
1. Able to follow basic first aid
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________
JOB SHEET 3.2-5

TITLE: First Aid

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Learning Objective: After reading this information sheet, the trainee must follow procedure on first aid
Supplies/Materials
NONE
1. Follow standard procedure on first aid

ASSESSMENT METHOD:

 Demonstration

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Learning Outcome # 3. Communicate details of the incident
1. Appropriate medical assistance is requested using relevant communication media and equipment.
2. Details of casualty’s condition and management activities are accurately conveyed to emergency
services/relieving personnel.
3. Incident Reports to supervisors are prepared in a timely manner, presenting all relevant facts according
to established company procedures.
CONTENTS:
 OSH legislation and regulations

 Safe manual handling of casualty
 Report preparation
 Communication skills
CONDITIONS:

 Mobile phone*
 Satellite phones*
 Two-way radio*
 Email*
 Electronic equipment*
 Sample Incident report form
METHODOLOGIES:
 Lecture/discussion
 Film viewing
ASSESSMENT METHODS:
 Written exam
 Demonstration

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OHS legislation and regulation
Read Information Sheet 3.3-1 OHS Read information sheet 3.3-1

legislation and regulation
Criteria Checklist 3.3-1 on First aid
OHS LEGISLATION AND REGULATION

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The World Health Organization (WHO) congratulates the Philippine government for passing the Occupational
Safety and Health Standards Act or the Republic Act (RA) 11058. Once implemented, this significant
legislation will help curb the increasing cases of diseases and injuries in the work environment that confront
the country.
According to the Philippine Statistics Authority, the total cases of occupational diseases in workplaces
reached over 125,000 in 2015. Back pain is the most common type of occupational disease, making up 32.8%
of the reported cases. This is followed by essential hypertension (11.5%) and neck and shoulder pain
(11.4%). Meanwhile, the most risky industry for workers was found to be in administrative and support
service activities (34.3%) and manufacturing industry (31.1%), jointly comprising almost two thirds of the
total cases of occupational diseases in 2015.
With the RA 11058, employers are now required to comply with occupational safety and health standards
including informing workers on all types of hazards in the workplace and having the right to refuse unsafe
work, as well as providing facilities and personal protective equipment for the workers, among others.
With this law, the Philippines comes closer to achieving the Sustainable Development Goal 8.8 to protect the
labour rights and promote safe and secure working environments for all workers. It also boosts the
implementation of the WHO-supported Occupational Health and Safety Sector Plan under the National
Environmental Health Action Plan (2017-2022).
WHO commends the efforts of all stakeholders who supported the passage of this law to protect the health
of workers in the Philippines?
Workers must: take reasonable care for their own health and safety. Take reasonable care for the health and
safety of others who may affected by their acts or omissions. Cooperate with anything the employer does to
comply with OHS requirements.
WHS/OH&S acts, regulations and codes of practice. ... Regulating agencies (also known as regulators)
administer health and safety laws. They're responsible for inspecting workplaces, providing advice and help,
and handing out notices and penalties where necessary

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SELF CHECK 3.3-1
1. Explain OHS

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1. The OHS is the acts, regulation and code of practice, in every institution to administer health and safety
law. This law helps institutions know responsibilities on workplace keeping good camaraderie and safe
practice on workplace
TITLE: OHS legislation and regulation
At the end of the activity, trainee should perform OHS in workplace
SUPPLIES/MATERIALS:
EQUIPMENT/TOOLS
None
STEPS/PROCEDURES:
1. Good questioning
ASSESSMENT METHOD:

TASK SHEET

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CRITERIA YES NO
Did the Trainee,
2. Get information
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________

TITLE: OHS legislation and regulation

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follow OHS
Supplies/Materials:
None
Steps/Procedure
ASSESSMENT METHOD:

 Demonstration

OPERATION SHEET

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CRITERIA YES NO
Did the Trainee,
1. Able to follow basic first aid
3. Able to follow standard the importance of OHS
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________
JOB SHEET 3.3-1

TITLE: OHS

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Learning Objective: After reading this information sheet, the trainee must follow procedure on OHS
procedure
Supplies/Materials
NONE
1. Follow standard procedure on first aid/OHS

ASSESSMENT METHOD:

 Demonstration
MODULE CONTENT

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Unit of Competency : MAINTAIN HIGH STANDARDS OF CLIENT SERVICES
Module Title : MAINTAINING HIGH STANDARDS OF CLIENT SERVICES
INTRODUCTION
This module contains information and suggested learning activities on “MAINTAIN HIGH
STANDARDS OF CLIENT SERVICES”. It includes activities and materials on” MAINTAINING HIGH STANDARDS
OF CLIENT SERVICES ”.
of completion
LO1. Communicate appropriately with clients

LO2. Establish and maintain good interpersonal relationship with clients
LO3. Act in a respectful manner at all times

LO4. Evaluate own work to maintain a high standard of clients service

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Learning Outcome # 1. Communicate appropriately with clients
1. Effective communication strategies and techniques are identified and used to achieve best client
service outcomes.
2. Complaints are responded to in accordance with organizational policy to ensure best service to
clients.
3. Complaints are dealt with in accordance with established procedures.
4. Interpreter services are accessed as required.
5. Action is taken to resolve conflicts either directly, where a positive outcome can be immediately
achieved, or by referral to the appropriate personnel.
6. Participation in work team is constructive and collaborative and demonstrates an understanding
of own role.
CONTENTS:
 Roles and responsibilities of self and other workers within the organization
 Dealing with complaints and conflict
CONDITIONS:
Workplace location
Tools and equipment appropriate to schedule housekeeping activities and to monitor and
 Material relevant to the proposed activity and task
METHODOLOGIES:
 Lecture
 Role Play
 Film Viewing
ASSESSMENT METHODS:
 Demonstration

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DEALING COMPLAINTS AND CONFLICTS

complaints and conflicts
Perform Task Sheet 4.1-2 Criteria Checklist 4.1-2 on complaints and
conflicts
INFORMATION SHEET 4-1-2
DEALING WITH COMPLAINTS AND CONDFLICT

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How to Handle Complaints and Conflict in the Workplace
Employee complaints and conflict in the workplace are realities managers and business owners have to deal
with on a regular basis. It only makes sense familiarizing with possible conflict situations and knowing the
best possible solutions.
Below are fundamental points managers need to know to address employee complaints and concerns
properly as well as to resolve conflicts effectively.
Have a mindset to acknowledge problems
Before anything else, it’s essential to keep an open mind and to acknowledge problems or concerns as they
emerge, as employees raise them. It is counterproductive denying a problem or becoming defensive
whenever in the face of an issue. If employees complain, entertain the matter instead of dismissing
problems outright. If there is conflict among employees, intervene as soon as possible unless the problem
appears temporary or does not have long-term adverse effects on output or the overall operation of the
business. It is advisable for managers to be proactive and not to wait for problems to worsen before acting
on them.
Establish an organized grievance system
An effective grievance system is needed to have a harmonious workplace. Employees should have an
organized way of raising issues or complaints against management or other employees. An organized system
ensures that problems are promptly and efficiently addressed as they are communicated to the proper
departments or authorities, and not allowed to aggravate.
It’s not difficult to address complaints in an organized manner with all the technologies available at present.
An online system would be preferable. It wouldn’t cost a lot to put up an internal website through which a
complaint form can be filled out and supporting documents or media (photos, videos, or audios) can be
attached. This would be applicable even for companies that employ home-based workers.
A traditional grievance system that involves typical paperwork and a visit to the HR may work, but it is
unlikely going to be as effective as having it online. A good system should be able to accept complaint
submissions through various channels, from email to direct messaging, SMS, fax, or even a phone call. With
this, employees have numerous options or opportunities to address their concerns appropriately. It also
encourages more to speak up whenever they see something wrong.
Once an organized grievance system is in place, it’s important to make sure everybody knows about it.
Everyone should be encouraged to use the system and not to use other means to bring up concerns.

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Moreover, set up levels for addressing different levels of problems. An organized grievance system also
needs to be efficient. This means that solutions should be enough, and promptly implemented. It’s advisable
not to overkill and likewise not to employ a solution that is less than what is necessary. If a memo or
reminder is enough, there’s no need to disrupt the working hours of employees and supervisors for a full-
blown interrogation.
Allow anonymous complaint submissions
It also helps to allow the anonymous submission complaints or the reporting of issues. Some employees see
problems but are hesitant to get involved for fear of possible backlash. The anonymous reporting of issues
can facilitate their resolution without dragging personalities in the process.
Minor issues like the habit of some employees to overuse supplies in the pantry or the abuse of Internet
connection can be addressed without making an employee suffer the “whistleblower stigma.” Some may just
have the honest desire to solve a problem without attracting the disdain of other employees who may think
they are trying to win favors. Nobody wants to be called a bootlicker, but it’s quite common to be tagged as
one for doing something right.
Ensure objectivity and transparency
To make sure that the grievance system works, managers need to ascertain objectivity. It’s not enough,
though, to verbally express this. Verbally assuring employees that the management will objectively handle
matters does not work. There’s a need to demonstrate or manifest it.
The grievance system should make it clear that all sides of an issue are heard before any pronouncement
from the management is released. The purpose of this is to ensure the objective handling of concerns and
conflict. If someone files a complaint, the subject of the complaint should have the opportunity to respond
regardless of how strong the evidence is. Moreover, decisions on complaints and conflictsin the workplace
should be divided among multiple management figures unless it is a minor issue. It’s hard to attain
objectivity when the decision-making power only rests on one person.
On the other hand, there’s a need to make the process transparent. It does not mean, though, that everyone
in the company should be informed about the outstanding issues. Transparency only applies to those who
are considered direct parties to a conflict, i.e. the complainant, the complainer, and the management people
tasked to deal with the conflict. In the case of anonymous complaints, the complainer may no longer have to
be directly informed, but a bulletin may be posted outlining the issue reported and the corresponding
actions undertaken by the management.
Avoid being confrontational and badgering

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In the process of personally discussing a complaint or conflict, it is advisable to maintain a calm demeanor.
Trying to spook employees rarely gets the desired results. Badgering them for “honesty” almost always
never gets to the truth. It is better to discuss matters calmly to carefully thresh out differences and come up
with a solution or compromise that would satisfy all parties.
On the other hand, it’s advisable to discuss problems only when everyone has calmed down. It may be futile
trying to resolve something when everyone is still agitated. A lasting solution is difficult to attain when
everyone is still irate. Let parties in a conflict collect their composure first before intervening. If the
complaint is aimed at the management, be sure to communicate with the complainants calmly. A carefully
and thoughtfully written letter can be sent out first along with a proposal for a date to personally discuss the
problem.
Discreetly resolve conflict as much as possible
Conflict resolution should lead to the restoration of harmony in the workplace and to facilitate the return to
“normal” operations by making sure everyone is doing what they need to do and are prevented from doing
things they are not supposed to do. It should not be about pointing fingers and finding someone to malign.
As such, if an issue is discreetly resolvable, it should be addressed without the hullabaloo. Try to avoid
dragging everyone in the workplace or affecting others with the problems of a few.
This is particularly important when addressing issues concerning employees who may have some degree of
influence on other employees (seniors, team leaders or supervisors for example). Prevent the possibility of
having a workplace divided by an issue.
It’s unnecessary and can even be counterproductive to expose someone’s wrongdoing to everyone in the
workplace unless it is something that amounts to significant damage to the company. If there’s a chance to
make offending employees return to being productive workers without subjecting them to ridicule from
other employees, it makes sense taking such an opportunity. Remember it takes time and resources to train
employees. Why would you want to destroy someone who can still be a good part of your organization over
a tolerable offense?
Keep everything properly documented
The handling of complaints and conflicts in the workplace should not only be done verbally. There should be
a proper recording of details, from the filing of the complaint down to the resolution of the problem. This
documentation can serve as a reference in the future and will make it easier to deal with administrative
aspects of the complaint or conflict resolution.
Emphasize reparation more than punishment

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When addressing conflicts and complaints in the workplace, as much as possible, the goal should be to
restore normal operations and workplace dynamics, wherein employees go back to being productive
employees. If everyone can be spared from severe penalties, it would be better to avoid imposing heavy
punishments. If the problem can be solved silently, there’s no need to expose employees to possible
contempt from their fellow employees. Just make sure everyone learns their lessons and steps are
undertaken to prevent the same problem from happening again.
The imposition of penalties and punishments can have the beneficial effect of preventing offenses or
problems from being committed again. However, if the penalty or punishment ends up adversely affecting
an employee psychologically or mentally, it would fail to serve its purpose.
Involve employees in the search for solutions or in resolving the conflict
It would greatly help to allow the parties involved in the complaint or conflict to participate in the search for
or the development of the solution. The management may have its own list of penalties or sanctions for
specific offenses but it can be more productive to get inputs from everyone. The experience would be more
valuable to employees if they know they had a hand in achieving the resolution.
Facilitate communication between complainants and the subjects of the complaint. If the complaint is about
management, the management should initiate a sincere discussion on how to address the complaint. The
discussion or communication does not have to be personal although a face-to-face discussion would be
preferable. It can be conveniently done online.
Emphasize what the employee gets in resolving the issue.
This is to promote a sense of involvement. It helps to make employees realize that there’s something they
get in helping solve the problem. The subject of a complaint or the two conflicting parties in the workplace
needs to understand that cooperating with the process is not only for the company’s sake but also for their
own good. It’s not only the business that benefits from problematic employees who change for the better,
but also the employees themselves. They may receive bonuses or get the assurance that they will not be on
the chopping block in case retrenchment or other business difficulties are encountered.
Dealing with complaints and conflict in the workplace is not a straightforward process. Most companies have
conflict resolution manuals but not everything can be effectively solved by the book. Consider the points
discussed above to deal with workplace conflict efficiently.
SELF CHECK 4.1-2
1. Ways of effective dealing with complaint and conflicts.

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Ensure objectivity and transparency
Avoid being confrontational and badgering
Discreetly resolve conflict as much as possible
Keep everything properly documented
Emphasize reparation more than punishment
Involve employees in the search for solutions or in resolving the conflict
Emphasize what the employee gets in resolving the issue.

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TITLE: Dealing with complaints and conflicts
At the end of the activity, trainee should know how to handle complain and conflicts
SUPPLIES/MATERIALS:
EQUIPMENT/TOOLS
None
STEPS/PROCEDURES:
1. Good questioning
ASSESSMENT METHOD:

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TASK SHEET
CRITERIA YES NO
Did the Trainee,
2. Get information
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________

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TITLE: Dealing with complaints and conflicts
Learning Objective: After reading this information sheet, the trainee should be able to understand
procedure on dealing complaints and conflicts.
Supplies/Materials:
None
Steps/Procedure
ASSESSMENT METHOD:

 Demonstration

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OPERATION SHEET
CRITERIA YES NO
Did the Trainee,
1. Able to resolve concern
5. Followed procedure on effective dealing complaints and conflicts
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________

JOB SHEET 4.1-2
TITLE: OHS

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Learning Objective: After reading this information sheet, the trainee must know how to deal with
complaints and conflicts
Supplies/Materials
NONE
1. Follow standard procedure on first aid/OHS

ASSESSMENT METHOD:

 Demonstration

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Learning Outcome # 2. Establish and maintain good interpersonal relationship with CLIENTS
6. Effective listening skills are used to ensure a high level of effective communication and quality of
service.
7. Patient concerns and needs are correctly identified and responded to responsibility and
accordingly established procedures and guidelines.
8. Effectiveness of interpersonal interaction is consistently monitored and evaluated to ensure best
patient service outcomes.
CONTENTS:
 Listening skills
 Client/patient issues referred to appropriate health professional
CONDITIONS:
METHODOLOGIES:
 Lecture
 Role play
 Film viewing
ASSESSMENT METHODS:

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 Demonstration
LISTENING SKILLS
Read Information Sheet 4.2-1 on listening Read information sheet 4.2-1

skills
Perform Task Sheet 4.2-1 Criteria Checklist 4.2-1 on complaints and
conflicts
LISTENING SKILLS

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10 tips to help you develop effective listening skills.
Step 1: Face the speaker and maintain eye contact.
Talking to someone while they scan the room, study a computer screen, or gaze out the window is like trying
to hit a moving target. How much of the person's divided attention you are actually getting? Fifty percent?
Five percent? If the person were your child you might demand, "Look at me when I'm talking to you," but
that's not the sort of thing we say to a lover, friend or colleague.
In most Western cultures, eye contact is considered a basic ingredient of effective communication. When we
talk, we look each other in the eye. That doesn't mean that you can't carry on a conversation from across the
room, or from another room, but if the conversation continues for any length of time, you (or the other
person) will get up and move. The desire for better communication pulls you together
Do your conversational partners the courtesy of turning to face them. Put aside papers, books, the phone
and other distractions. Look at them, even if they don't look at you. Shyness, uncertainty, shame, guilt, or
other emotions, along with cultural taboos, can inhibit eye contact in some people under some
circumstances. Excuse the other guy, but stay focused yourself.
Step 2: Be attentive, but relaxed.
Now that you've made eye contact, relax. You don't have to stare fixedly at the other person. You can look
away now and then and carry on like a normal person. The important thing is to be attentive. The dictionary
says that to "attend" another person means to:
 be present
 give attention
 apply or direct yourself
 pay attention
 remain ready to serve
Mentally screen out distractions, like background activity and noise. In addition, try not to focus on the
speaker's accent or speech mannerisms to the point where they become distractions. Finally, don't be
distracted by your own thoughts, feelings, or biases.
Step 3: Keep an open mind.
Listen without judging the other person or mentally criticizing the things she tells you. If what she says
alarms you, go ahead and feel alarmed, but don't say to yourself, "Well, that was a stupid move." As soon as
you indulge in judgmental bemusements, you've compromised your effectiveness as a listener.

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Listen without jumping to conclusions. Remember that the speaker is using language to represent the
thoughts and feelings inside her brain. You don't know what those thoughts and feelings are and the only
way you'll find out is by listening.
Don't be a sentence-grabber. Occasionally my partner can't slow his mental pace enough to listen effectively,
so he tries to speed up mine by interrupting and finishing my sentences. This usually lands him way off base,
because he is following his own train of thought and doesn't learn where my thoughts are headed. After a
couple of rounds of this, I usually ask, "Do you want to have this conversation by yourself, or do you want to
hear what I have to say?" I wouldn't do that with everyone, but it works with him.
Step 4: Listen to the words and try to picture what the speaker is saying.
Allow your mind to create a mental model of the information being communicated. Whether a literal
picture, or an arrangement of abstract concepts, your brain will do the necessary work if you stay focused,
with senses fully alert. When listening for long stretches, concentrate on, and remember, key words and
phrases.
When it's your turn to listen, don’t spend the time planning what to say next. You can't rehearse and listen
at the same time. Think only about what the other person is saying.
Finally, concentrate on what is being said, even if it bores you. If your thoughts start to wander, immediately
force yourself to refocus.
Step 5: Don't interrupt and don't impose your "solutions."
Children used to be taught that it's rude to interrupt. I'm not sure that message is getting across anymore.
Certainly the opposite is being modeled on the majority of talk shows and reality programs, where loud,
aggressive, in-your-face behavior is condoned, if not encouraged.
Interrupting sends a variety of messages. It says:
 "I'm more important than you are."

 "What I have to say is more interesting, accurate or relevant."
 "I don't really care what you think."
 "I don't have time for your opinion."
 "This isn't a conversation, it's a contest, and I'm going to win."
We all think and speak at different rates. If you are a quick thinker and an agile talker, the burden is onyouto
relax your pace for the slower, more thoughtful communicator—or for the guy who has trouble expressing
himself.

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When listening to someone talk about a problem, refrain from suggesting solutions. Most of us don't want
your advice anyway. If we do, we'll ask for it. Most of us prefer to figure out our own solutions. We need you
to listen and help us do that. Somewhere way down the line, if you are absolutely bursting with a brilliant
solution, at least get the speaker's permission. Ask, "Would you like to hear my ideas?"
Step 6: Wait for the speaker to pause to ask clarifying questions.
When you don't understand something, of course you should ask the speaker to explain it to you. But rather
than interrupt, wait until the speaker pauses. Then say something like, "Back up a second. I didn't
understand what you just said about…"
Step 7: Ask questions only to ensure understanding.
At lunch, a colleague is excitedly telling you about her trip to Vermont and all the wonderful things she did
and saw. In the course of this chronicle, she mentions that she spent some time with a mutual friend. You
jump in with, "Oh, I haven't heard from Alice in ages. How is she?" and, just like that, discussion shifts to
Alice and her divorce, and the poor kids, which leads to a comparison of custody laws, and before you know
it an hour is gone and Vermont is a distant memory.
This particular conversational affront happens all the time. Our questions lead people in directions that have
nothing to do with where they thought they were going. Sometimes we work our way back to the original
topic, but very often we don't.
When you notice that your question has led the speaker astray, take responsibility for getting the
conversation back on track by saying something like, "It was great to hear about Alice, but tell me more
about your adventure in Vermont."
Step 8: Try to feel what the speaker is feeling.
If you feel sad when the person with whom you are talking expresses sadness, joyful when she expresses joy,
fearful when she describes her fears—and convey those feelings through your facial expressions and words
—then your effectiveness as a listener is assured. Empathy is the heart and soul of good listening.
To experience empathy, you have to put yourself in the other person's place and allow yourself to feel what
it is like to be her at that moment. This is not an easy thing to do. It takes energy and concentration. But it is
a generous and helpful thing to do, and it facilitates communication like nothing else does.
Step 9: Give the speaker regular feedback.

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Show that you understand where the speaker is coming from by reflecting the speaker's feelings. "You must
be thrilled!" "What a terrible ordeal for you." "I can see that you are confused." If the speaker's feelings are
hidden or unclear, then occasionally paraphrase the content of the message. Or just nod and show your
understanding through appropriate facial expressions and an occasional well-timed "hmmm" or "uh huh."
The idea is to give the speaker some proof that you are listening, and that you are following her train of
thought—not off indulging in your own fantasies while she talks to the ether.
In task situations, regardless of whether at work or home, always restate instructions and messages to be
sure you understand correctly.
Step 10: Pay attention to what isn't said—to nonverbal cues.
If you exclude email, the majority of direct communication is probably nonverbal. We glean a great deal of
information about each other without saying a word. Even over the telephone, you can learn almost as much
about a person from the tone and cadence of her voice than from anything she says. When I talk to my best
friend, it doesn't matter what we chat about, if I hear a lilt and laughter in her voice, I feel reassured that
she's doing well.
Face to face with a person, you can detect enthusiasm, boredom, or irritation very quickly in the expression
around the eyes, the set of the mouth, the slope of the shoulders. These are clues you can't ignore. When
listening, remember that words convey only a fraction of the message.
SELF CHECK 4.2-1
1, Importance of listening
ANSWER KET SELF CHECK 4.2-1

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1. Listening is the ability to accurately receive and interpret messages in the communication process.
Listening is key to all effective communication. Without the ability to listen effectively, messages are easily
misunderstood.
TITLE: listening skills
At the end of the activity, trainee should practice listening skills
SUPPLIES/MATERIALS:
EQUIPMENT/TOOLS
None
STEPS/PROCEDURES:
1. Good questioning
ASSESSMENT METHOD:

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TASK SHEET
CRITERIA YES NO
Did the Trainee,
1. Able to follow listening skills procedure
2. Get information
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________


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TITLE: Listening skills
Learning Objective: After reading this information sheet, the trainee should be able to practice and
implement good listening skills
Supplies/Materials:
None
Steps/Procedure
ASSESSMENT METHOD:

 Demonstration

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OPERATION SHEET
CRITERIA YES NO
Did the Trainee,
1. Able to Communicate to client
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________
JOB SHEET 4.2-1

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TITLE: OHS
Learning Objective: After reading this information sheet, the trainee must follow listening skills procedure
Supplies/Materials
NONE
1. Follow standard procedure on listening skills

ASSESSMENT METHOD:

 Demonstration

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Learning Outcome # 3. ACT IN A RESPECTFUL MANNER AT ALL TIMES
1. Respect for differences is positively, actively and consistently demonstrated in all work.
2. Confidentiality and privacy of patients is maintained.
4. Assistance with the care of patients with challenging behaviors is provided in accordance with
established procedures.
5. Techniques are used to manage and minimize aggression.
CONTENTS:
 Organizational policies and procedures for privacy and confidentiality of information provided by
clients
 Procedures in caring of clients with challenging behaviors
 Techniques in managing and minimizing aggression
CONDITIONS:
METHODOLOGIES:
 Lecture
 Role play
 Film viewing
ASSESSMENT METHODS:

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 Demonstration
MANAGING AND MINIMIZING AGGRESSION
Read Information Sheet 4.3-3 Read information sheet 4.3-3

managing and minimizing aggression
Perform Task Sheet 4.3-3 Criteria Checklist 4.3-3 on managing and

minimizing aggression

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Techniques in managing and minimizing aggression
Anger management and checking aggression Anger is an emotion that may lead to the behavior known as
the aggressive behavior. Social psychologists have been
Concerned about the ways to regulate anger and to check aggressive behavior. This lecture will elaborate on
the following techniques for this purpose: Punishment to prevent social undesirable aggressive behavior
Catharsis to vent out anger or aggressive behavior Cognitive interventions such as apologies, reattribution to
unintentional causes, and preventing oneself from ruminating Other relevant techniques such as the
exposure to non-aggressive models, social skills to get along with others, and incompatible responses
(humor, empathy etc.)
Stop aggressive Behavior
1. Walk the talk! ...

2. Do your best to keep your home life calm, supportive, and respectful.
3. If your child is acting aggressively, reinforce alternative or competing behaviors. ...
4. Be sure to praise good behavior immediately and often.
5. Help your child articulate his or her feelings.
6. Stay calm. ...
7. Don't give in to tantrums or aggressive behavior. ...
8. Catch your child being good. ...
9. Help kids learn to express themselves by naming emotions. ...
10. Know your child's patterns and identify triggers. ...
11. Find appropriate rewards.
SELF CHECK 4.3-3
1. Give some idea on how to stop aggression

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1. Walk the talk! ...

2. Do your best to keep your home life calm, supportive, and respectful.
3. If your child is acting aggressively, reinforce alternative or competing behaviors. ...
4. be sure to praise good behavior immediately and often.
5. Help your child articulate his or her feelings.
6. Stay calm. ...
7. Don't give in to tantrums or aggressive behavior. ...
8. Catch your child being good. ...
9. Help kids learn to express themselves by naming emotions. ...
10. Know your child's patterns and identify triggers. ...
11. Find appropriate rewards.

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TITLE: Techniques in managing and minimizing aggression
At the end of the activity, trainee should know how to handle and minimizing aggression
techniques
SUPPLIES/MATERIALS:
EQUIPMENT/TOOLS
None
STEPS/PROCEDURES:
1. Good questioning
ASSESSMENT METHOD:

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TASK SHEET
CRITERIA YES NO
Did the Trainee,
1. Able to follow listening skills procedure/handling behavior
2. Get information
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________

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TITLE: Techniques in managing and minimizing aggression
implement good listening skills/and techniques in managing aggression
Supplies/Materials:
None
Steps/Procedure
ASSESSMENT METHOD:

 Demonstration

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OPERATION SHEET
CRITERIA YES NO
Did the Trainee,
1. Able to Communicate to client
3. Able to follow procedure on techniques in minimizing aggression
_________________________________________________________________________________________
_________________________________________________________________________________________
_______________________________________________
JOB SHEET 4.3.-3

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TITLE:
Techniques in managing and minimizing aggression
Learning Objective: After reading this information sheet, the trainee must follow listening skills procedure
To handle and minimize aggression
Supplies/Materials
NONE

ASSESSMENT METHOD:

 Demonstration

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Learning Outcome # 4 EVALUATE OWN WORK TO MAINTAIN A HIGH STANDARD OF CLIENTS SERVICE
1. Advice and assistance is received or sought from appropriate sources on own performance.
2. Own work is adjusted, incorporating recommendations that address performance issues, to
maintain the agreed standard of patient support.
CONTENTS:
 Cultures relevant to the particular service

 Institutional policy on clients rights and responsibilities
CONDITIONS:
METHODOLOGIES:
 Lecture
 Film viewing
ASSESSMENT METHODS:

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CLIENTS RIGHT AND RESPONSIBILITIES
Read Information Sheet 4.4-2 clients Read information sheet 4.4-2

right and responsibilities
Perform Task Sheet 4.4-2 Criteria Checklist 4.4-2 clients right and
responsibilities

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Client’s right and Responsibilities
Clients have the right to:
 receive humane care and treatment, with respect and consideration

 privacy and confidentiality when seeking or receiving care except for life threatening situations or
conditions
 confidentiality of your health records
 receive accurate information concerning diagnosis, treatment, risks, and prognosis of an illness or
health condition
 ask about reasonable alternatives to care at HCS or outside facilities
 a second professional opinion regarding diagnosis or treatment
 participate actively in decisions regarding one’s healthcare and treatment
 accessible information regarding the scope and availability of services
 be informed about any legal reporting requirements regarding any aspect of screening or treatment
 a copy of your medical record upon request and written authorization
 file a complaint with the director of HCS regarding any concerns related to the privacy,
confidentiality or security of your medical record
 review and amend your medical record
 revoke your authorization to release except to the extent that action has not already been taken
 a copy of any fees and charges related to your visit
Clients have a responsibility to:
 provide complete information about one’s illness/problem, to enable proper evaluation and treatment
 ask questions to ensure an understanding of the condition or problem

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 show respect to health personnel and other patient
 reschedule/cancel an appointment so another person may see a physician
 pay bills or file health claims in a timely manner
 use prescription or medical devices for oneself only
 inform the practitioner(s) if one’s condition worsens or an unexpected reaction occurs from a
medication
 provide requests for permission to release health records in writing to HCS
SELF CHECK 4.4-2
1. Sample of client right?

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 receive accurate information concerning diagnosis, treatment, risks, and prognosis of an
illness or health condition
 ask about reasonable alternatives to care at HCS or outside facilities
 a second professional opinion regarding diagnosis or treatment
 participate actively in decisions regarding one’s healthcare and treatment
 accessible information regarding the scope and availability of services
TITLE: Client’s rights and responsibilities

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At the end of the activity, trainee should know to know client rights and responsibilities
SUPPLIES/MATERIALS:
EQUIPMENT/TOOLS
None
STEPS/PROCEDURES:
1. Good questioning
ASSESSMENT METHOD:

TASK SHEET

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CRITERIA YES NO
Did the Trainee,
1. Able to understand client rights and responsibilities
2. Get information
__________________________________________________________________________________
__________________________________________________________________________________
_____________________________________________________________

TITLE: Clients right and responsibilities

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understand client rights and responsibilities
Supplies/Materials:
None
Steps/Procedure
ASSESSMENT METHOD:

 Demonstration

OPERATION SHEET

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Revision #
HILOT TRAINER 00
CRITERIA YES NO
Did the Trainee,
1. Able to practice client right and responsibilities
3. Able to follow procedure on client rights
__________________________________________________________________________________
__________________________________________________________________________________
_____________________________________________________________
JOB SHEET 4.4-2

TITLE: Cleint’s right and responsibilities

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HILOT TRAINER 00
Learning Objective: After reading this information sheet, the trainee must follow and understand client
right and responsibilities
Supplies/Materials
 Reference book on client right
NONE

ASSESSMENT METHOD:

 Demonstration

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COMPETENCY BASE LEARNING

HILOT WELLNESS MASSAGE NC 11

Date Developed: Document No.

Unit of Competency : Plan the hilot wellness program of clients

Module Title : Planning the hilot wellness program of

Upon completion of this module, the trainee/student must be able to:

LO1. Identify vital information of the client

LO2. Explain hilot

Date Developed: Document No.

At the end of this module, you MUST PASS the:

Program/Course : HILOT (WELLNESS MASSAGE) NCII

Unit of Competency : Plan the hilot wellness program of clients

Module Title : Planning the hilot wellness program of

LEARNING OUTCOME SUMMARY

 Relevant information of the Client/s

Date Developed: Document No.

Date Developed: Document No.

Identify Vital Information of the client

Learning Activities Special Instructions

Read Information Sheet 1.1-1 on Do the preliminary set-up before starting to

Answer self-check 1.1-2 Compare answer sheet 1.1-2 on contra indications.

Refer to answer self check 1.1-3

Evaluate output using performance criteria on

1.1-4 gather information

Read information sheet 1.1-4 on gathering

Date Developed: Document No.

If you have any questions or you need clarification,

If you have answered all the questions and

INFORMATION SHEET 1.1-1

RELEVANT INFORMATION OF THE CLIENT

ELEMENTS OF PATIENT HEALTH HISTORY

1. Identifying data (database)

Date Developed: Document No.

Date Developed: Document No.

Pyrexia is an elevation of normal body temperature. Hyperpyrexia means

The normal pulse varies with the following circumstances:

Date Developed: Document No.

1. Temporal Artery: temples

VARIOUS PULSE RATES AND RHYTHMS

1. Normal/ average : 60 -100 bpm (beats per minutes); interval equal,

Respiration consist of two parts:

The normal average range of respiration is 12-20 cycles per minute.

Date Developed: Document No.

1. Eupnea: normal respiration: rate and depth are equal.

And stethoscope is a medical device used in

NORMAL BLOOD PRESSURE

Date Developed: Document No.

1 year old - range 85/50 mmHg

Thereafter, there is steady, gradual increment up to old age.

Factors Affecting the Blood Pressure

SELF CHECK 1.1-1

VITAL INFORMATION OF THE CLIENTS

2. What are the areas used in taking temperature?

Date Developed: Document No.

4. What instrument are used to measure the temperature

5. Slow pulse rate is called

ANSWER KEY TO SELF-CHECK 1.1-1

Test I. Multiple Choice

TITLE: RELEVANT INFORMATION OF THE CLIENT

Pen, Paper, Patient Health Profile form

Date Developed: Document No.

1. Gather all materials needed.

3. Interview patient/client and get relevant information so that as

Name: _________ Age: Gender: Birthday:

Trainee’s Name: ____________________ Date:

Trainee’s Name: ____________________ Date:

Trainer’s Name: _______________ Date: _