Student Reference Book

Table of Contents

Lesson 30 mins. 30 mins. 5 30 mins. 30 mins.

166 English: Making requests Google Maps 2

167 Typing 18 Superstitions

168 Group Discussion (English 30)

169 English: At the restaurant Working with Clients & Customers

170 How can I manage my business’s funds?

171 Start marketing your business!

Start marketing from home

172

173 Get, keep and grow your customers

174 How to grow your business?

175 Jeopardy (English 31)

176 English: Being Polite Talking to Positive Thinking 3

Parents 4

177 Revision Personal Reputation

178 Digital Learning: Corruption 1

Identifying Purpose

1
179 English: Shopping & Sales Corruption 2

180 Substance Abuse

181 Story Telling (English 32)

182 Mentorship Session 5: Self-Guided Digital Learning

Floating Lesson to be
MS5 conducted between
Lessons 135 & 150

183 English: Comparisons Facing your Fears

184 English: Superlatives Respect in your Career

185 Digital Citizenship Discrimination 3: Dealing with

Discrimination

186 Mock Interview (English 33)

187 English: Future Tense Online Citizenship: Misinformation

188 Cleanliness Day 1 Attendance Positive Thinking 4

Hall of Fame

189 Cleanliness Day 2

190 Behaviour Day 1

191 Behaviour Day 2 Corruption 3 Success Story 6

192 Failure to Success

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193 Negotiation

194 Present your business!

195 Professionalism

196 Digital Learning: Social Navigating City Life 1

Media

197 Self-Guided Digital Informational Interviews

Learning

198 English: May, might Job Shadowing

199 English: If Facing Your Positive Thinking 5

Fears 2

200 Profit & Loss: Financial Planning

201 Resume Updates Accounting Practice

202 English: Would, Could, Growth Mindset: Failure as Positive

Should

203 MOOC Club Accounting

204 English: Jeopardy Giving Back

205 Mindset Videos 1 Workplace Ethics

206 Reading Instructions

3
 Mindset Videos 2
207 Reflections and Assessments

Following instructions Duolingo

208 Well Revision

The Power of Storytelling in Conversation

209

Building Confidence
210

Building your Personal

211 Reputation Revision

Reasoning
212

Greed
213 Revision

214 Digital Learning Final Workplace Rights

Project

215 Digital Learning Final Career Fair

Project

216 English: Final Project Day Career Fair

1

217 English: Final Project Day Job Scams

2

218 Digital Learning Final Navigating City Life 2

Project

219 Digital Learning Final Financial Decisions & Weddings

Project

4
220 English: Final Project Day Problem-Solving in the Workplace
3

221 English: Final Project Day Taking the Next Steps

4

222 Duolingo Progress Revision

Presentation

223 English: Final Project Day Certificates & Celebrations

5

5
L166: Making Requests

A. Match the request with the response that best fits. Then, read them aloud as a
dialogue with a partner.

1. Could you help me please? A. Sure. Here is 5 rupees.

2. Would you help me find the B. No problem. Should I set your bag
correct bus? Here?

3. Can you tell me what time C. This bus goes to the airport.
the bus leaves?

4. Could I please borrow 5 rupees D. What can I help you with?

for the ticket?

5. Can I sit here? E. Yes, there is plenty of space.

6. Would you mind helping me F. 10:45

lift my bag?

L167: Superstitions

A. Read and discuss the following article:

In the 1970s, Khushwant Singh was the editor of the Illustrated Weekly, which was at
that time India's number one news magazine. His astrologer who wrote the zodiac
predictions of the week had left the job. For the next three years, Khushwant Singh did
not hire another astrologer. He would write the predictions himself. Unaware of this,
people would often pay compliments about the accuracy of the astrological forecasts
in his magazine. Only much later did Khushwant Singh confess that the zodiac
predictions used to be concocted by him.

B. Discuss the questions about these common superstitions:

1. Some people believe that it’s inauspicious to cut hair and nails on specific days
because it angers a planet which then brings bad luck.

● Do you know anyone who cuts their hair and nails regularly? Are their lives very
different from those who follow this superstition?
● How do you think this superstition started?

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2. It is said that if a black cat crosses your path, then your day’s tasks will get delayed
or postponed.

● Has a black cat ever crossed your path? Did anything happen?
● How do you think this superstition started?

3. If a man’s right eye or a woman’s left eye twitches, it is considered good and
believed that person will get money.

● Has your eye ever twitched? Did anything happen?

● How do you think this superstition started?

4. It is a common belief not to sweep after the sunset.

● Have you ever swept after sunset? Did anything happen?

● How do you think this superstition started?

5. If a person has a spoonful of curd and sugar before stepping out of the house, it is
believed to provide an auspicious start to a day. (Especially if you’re going to begin
important work.)

● Have you ever gone out of the house for some important work without eating a
spoonful of curd? Did anything happen?
● How do you think this superstition started?

6. As long as you hang a string of seven chilies and a lemon outside your home, it is
believed that no evil will dare approach you.

● Have you ever hung chilies and a lemon outside your home? Did anything
happen?
● How do you think this superstition started?

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Lesson 168 - No Funds, No Business?

A.

Content writing Real Estate Broker

Website Design Tuitions/Tutoring

8
 Tailoring

B.

1. What skills do I have?

_____________________________________________

_____________________________________________

_____________________________________________

_____________________________________________

2. What experience do I have?

_____________________________________________

_____________________________________________

_____________________________________________

_____________________________________________

3. What knowledge do I have?

_____________________________________________

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_____________________________________________

_____________________________________________

_____________________________________________

4. What resources do I have?

_____________________________________________

_____________________________________________

_____________________________________________

_____________________________________________

10
L169A: At the Restaurant

A. Guess the image. Where is it?

B. Read the vocabulary below for items in a restaurant.

11
C. Plan a role play using the steps, menu card, and optional sentence starters below.

1. Steps
i. Enter the restaurant
ii. Place the order
iii. Ask for the bill
iv. Leave the restaurant

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2. Menu

Starters Main Course Dessert

French fries Dal makhni Gulab jamun

Veg cutlet Kadhai paneer Jalebi rabdi
Hara bhara kabab Mix vegetable Rasmalai
Dahi ke kabab Jeera aloo Moon dal halwa
Fish tikka Veg chowmein Kheer
Chicken seekh kabab Chicken chow mein Walnut brownie
Chilly potato Veg pizza Strawberry ice cream
Spring roll Non veg pizza Vanilla ice cream
Tomato soup Veg pasta Pineapple pastry
Veg salad Chicken pasta Chocolate pastry

3. Sentence Starters

What would you like?

Would you like….
How can I help you?

I would like….
Could I please have….
Please bring….

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L169B: Clients & Customers

A. Discuss the saying below. What do you think it means? Do you agree or disagree?

“The customer is always right.”

B. Read the scenario and discuss your response.

You are a server at a tea stand. A new customer buys a cup of chai. Two minutes later,
they return to the counter and say that the chai is too sweet and they don’t like it.

How would you respond?

A. Tell the customer that everyone likes your chai, so they are wrong.

B. Thank them for the feedback and tell them you will use less sugar next time.

C. Apologize and offer them a different drink or snack, free of charge.

C. Role play one of the following scenarios with your group.

Scenario 1::
You are a teacher at a school, and you do your best to treat your students fairly and
help them learn. One afternoon, a parent comes into your classroom and complains
that you are too harsh on their child - punishing the child too severely for
misbehavior and not helping them with studies or acknowledging them when they do
well. The parent threatens to remove the child from the school.
How do you respond?

Scenario 2:
You own an ironing stall. A customer shouts at you for leaving a burn mark on their
clothing and demands you pay them the full cost of the clothing. However, the
clothing with the burn mark is old, and you believe the burn mark was already there
when the customer gave you the clothing.

Scenario 3:
You are a beautician, and you are doing the makeup for a wedding. The bride tells you
what she wants and you do her makeup exactly as she says, but once you have
finished, she tells you she doesn’t like it and wants something different. The time she
has paid for has run out and re-doing her makeup will take an additional hour.

14
Lesson 170- How can I manage my business’s funds?

A-

Major Bank Services -

● Deposit Money - put money in your or someone else’s bank account. This can
be done by going to your bank and giving cash or by using a cheque.
● Withdraw Money - take money out of your bank account. This can be done by
going to the bank or by using an ATM card.
● Funds Transfer - sending money from your bank account to someone else’s
bank account. This can be done using a bank's website, mobile app or even
using other payment methods such as BHIM, PayTM or Gpay.

15
Note - Banks also offer many other services such as providing different types of loans,
different types of accounts that can help save money and even financial advice that
can grow your business. You can learn about them by contacting your bank.
A. Opening a Bank Account

Note - Valid proof documents include Aadhaar card, Passport, Driving License, Voter
ID, Pan Card, Rent Agreement, Property Deed.

B. Activating Internet Banking

16
 C. Payments Methods

There are many secure ways to send or receive money other than cash payments or
writing a cheque. We can send money by using funds transfer through our online
banking account. These days we can also use apps such as BHIM, PayTM or Gpay to
send/receive money.

D. Using a Cheque
1. Bank’s information: The cheque carries the name of the bank and its
address.
2. IFSC: It is a unique 11-digit code, which is a combination of numbers and
alphabets.

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 3. Payee information: Payee is the person receiving the amount. Payee’s
name must be properly mentioned along with payee’s bank account
number.
4. Date box: Fill in the date, month, and year in this box.
5. Rupees: This is where the amount to be paid is written in words.
6. Account Number: This is where the cheque holder’s account number is
printed.
7. Signature: The cheque holder must properly sign the cheque in the
designated space just above their printed name.
8. Amount Limit: There are some cheques that state the maximum amount
that can be drawn.
9. Cheque number: Each cheque has a unique cheque number as well as a
MICR code. First 6 digits are unique cheque numbers and next 9 digits
are MICR code.
10. Amount: This is the box in which the cheque holder must write the
amount to be transferred in numbers.

E. Linking Bank Account with Gpay

1. Open Google Pay App
2. At the top right, tap your Profile picture and then Bank account.

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 3. Tap Add bank account.

4. Choose your bank from the list. If you can’t find your bank, it doesn’t
work with Google Pay.

5. Select the account that you want to add from the list of accounts.
6. To verify your account, you need to add your debit card details.
7. Your bank account is linked with Gpay.

F. Linking Bank Account with PayTM

1. Launch your Paytm app and login using the mobile number registered
with your bank.
2. Tap on the Profile icon at the top right corner of the screen.

19
3. Click on ‘UPI & PayTM Settings’

4. Tap on ‘Create a New Account’

20
 5. You will get the option to link your bank account.
6. Choose your bank from the options. Paytm also automatically finds it
using the mobile number entered during login.

7. You will get an OTP on the mobile number you entered to login the app.
8. Once you enter the OTP and click on ‘Submit’.
9. Your bank account will be linked to PayTM.

G. Using PayTM/Gpay -
1. Launch your Paytm/Gpay App.
2. Tap on the 'Pay' icon.

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3. Enter the mobile number of the person you want to send money to or
scan QR code. You can only send money to someone who also has a
PayTM/Gpay account.

4. Enter the amount you want to send.

5. You can mention the reason for sending money.

6. Tap on 'Pay'.

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I.
Parvati has been running a cosmetic store for the last five years. She sold some
cosmetic items to Laxmi a few days ago. Two weeks have already passed and
Laxmi has still not paid the amount. Parvati is confused as Laxmi is her regular
customer and also her neighbour.

Question: What can Parvati do to get her money back and also be able to
maintain a good relationship with Laxmi?

J. Keeping Record of Transactions

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 Profit in a business is the extra money left after all the necessary have been made.
Loss is the opposite. It's when expenses of a business are more than income and no
extra money is left.

Income > Expenses = Profit

Income < Expenses = Loss
Income = Expenses = Breakeven

Sample of Income Ledger

Date Items Units Sold Price Bill number

Sample of Expense Ledger

Date Items Units Bought Price Comments

K. Create a ledger for the following businesses.

Group 1 - Dhamija Fruit Corner

Name-Dhamija Khanna
Address- Dhruv Colony, Near Mother Dairy, Alwar, Rajasthan
Type of Business-Fresh Fruit and Juice Shop

Income:
Juices - Rs 4,000
Smoothies - Rs 6,000
Salads - Rs 500
Protein Shakes - Rs 300
Kids Smoothies - Rs 2,500
Add-ons - Rs 250
Other Income - Rs 1,000

Expenses:
Management Staff - Rs 4,000
Other Staff - Rs 1,600
Advertising & Promotion - Rs 100
Water and Electricity - Rs 650
Rent - Rs 800

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Music & Entertainment - Rs 50
Repair & Maintenance - Rs 50
Transport - Rs 100
Fresh Fruits - Rs 2,500
Frozen Fruits - Rs 300
Vegetables - Rs 600
Yogurt - Rs 100
Cups, Straws, Lids - Rs 500
Fruit Purees - Rs 200
Sugar - Rs 50
Ice cream - Rs 200

1. Is Dhamija Fruit Corner making a profit or a loss?

_____________________________________________

_____________________________________________

2. How much profit or loss is Dhamija Fruit Corner making?

_____________________________________________

_____________________________________________

Group 2 - Ramesh’s Cloth Store

Name- Ramesh Kalra
Address- 24 Pargana Road, Kolkata
Type of Business- Cloth wholesaler

Income from sales:

Day 1 Rs 500
Rs 700
Rs 1200

Day 2 Rs 100
Rs 300
Rs 400

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 Day 3 Rs 300
Rs 600
Rs 900

Day 4 Rs 700
Rs 200
Rs 900

Day 5 Rs 600
Rs 850
Rs 1450

Day 6 Rs 200
Rs 500
Rs 700

Day 7 Rs 600
Rs 800
Rs 1400

Expenses:
Cloth sheet - Rs 2500
Threads - Rs 1000
Pin- Rs 500
Measuring tape - Rs 300
Transport cost - Rs 2000
Other expenses - Rs 700

1. Is Ramesh’s Cloth Store making a profit or a loss?

_____________________________________________

_____________________________________________

2. How much profit or loss is Ramesh’s Cloth Store making?

_____________________________________________

_____________________________________________

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Group 3 - Lokesh’s Paper Cup
Name-Lokesh Kumar
Address- Shop number 15 Sigra Road, Varanasi
Type of Business- Paper Cup Manufacturer

Income from sales:

Sales in cash - Rs 25000
Sales in online payment - Rs 21000
Advance order - Rs 2000

Expenses:
Raw materials - Rs 2000
Salary to employee - Rs 5000
Rent - Rs 3000
Advertising and marketing - Rs 2800
Meals of employee - Rs 1000
Training to employee - Rs 2000
Packaging - Rs 1500
Delivery - Rs 700
Electricity - Rs 900

1. Is Lokesh’s Paper Cup making a profit or a loss?

_____________________________________________

_____________________________________________

2. How much profit or loss is Lokesh’s Paper Cup making?

_____________________________________________

_____________________________________________

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 Lesson 171- Start marketing your business!

A.

B. The Marketing Mix - 4Ps of Marketing

1. Product - is something that a company makes or offers to people so that people

can use or enjoy it. Product gives people what they need or want.
2. Price - is the amount of money a customer is willing to pay for a product or
service. Factors such as how much it costs to produce,how much is the
competition selling it for and customer’s perceived value gained from the
product influence its pricing.
3. Place - is the location or channel through which a product is sold or distributed.
Different distribution channels include online stores, retail stores, direct sales).
4. Promotion - is the activities that communicate the benefits of a product and
persuade target customers to buy it. Various promotional methods include
advertising, public relations, social media etc.
C.

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The following factors work together to make a brand more memorable and
recognizable, increasing its recall value in the minds of consumers.

1. Clear Message: A good ad should have a clear and easy-to-remember message.

2. Creative Content: Fun and interesting ads with catchy words or cool pictures
stick in people's heads.
3. Consistency: When a brand looks and sounds the same on all its stuff, people
remember it better.
4. Emotional Connection: If an ad makes you happy, excited, or sad, you're more
likely to remember it.
5. Uniqueness: Brands that do something special or unique are easier to
remember.
6. Frequency: The more you see or hear about a brand, the more likely you are to
remember it.
7. Importance: If a brand does something you care about, you're more likely to
remember it.
8. Being Everywhere: Brands that are on TV, online, in stores, advertisement
boards etc are easier to remember.
9. Interactive: Ads that let you do something fun or interesting are harder to
forget.
10. Reviews: If others say good things about a brand, you'll remember it better.
11. Surprising Moments: When a brand does something surprising or cool, it sticks
in your memory.

Note - it is not necessary that one brand has all the above mentioned factors in their
marketing plan. Sometimes they have only one or two.

D.

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30
 E. Design an advertisement
Group 1 - A homemade snacks business.
Group 2 - A juice and shakes cafe.
Group 3 - A carpenter service.
Group 4 - A candle making business.

Discuss the following questions for your group -

1. What will be the name of your brand?
2. What is the message you want to tell your customers about your
brand/product? (For ex- Zomato is saying we can trust them to deliver food to
our home under any circumstances.)

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3. Design a creative catchy advertisement banner for your business.

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 Lesson 172- Start marketing from home

A.

B. Goals for Social Media Marketing

Goal 1: Display your products/services

Goal 2: Increase awareness about your products/services
Goal 3: Generate sales and get customers
Goal 4: Connect with customers and receive feedback

C. Parts of YouTube Video

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 D. How to make a YouTube video?

Define Your Goal and Audience

- Determine the purpose of your video. Are you trying to promote your
product/services, do you want to get new customers?
- Identifying your target audience and understanding who you're making the video
for will help create your content and messaging accordingly.

Research and Planning

- Research what other successful similar YouTube videos are like.
- Create a video plan outlining the main idea of the video, key points to highlight
from the video, and a clear call to action (something you want the customers to do for
example subscribe to your channel, click on your website link etc).

Scripting
- Decide on the video format (e.g., tutorial, vlog, skit, simply talking to the camera
etc).
- Write a script or outline to guide your video. This ensures your content is
organised and delivers your message effectively.

Gathering Equipment
- Use a good phone camera (or any other camera that can record good quality video).

34
 - Decide on a flat surface to keep the camera while recording (you can also use a
tripod if available).
- Consider using a microphone for better audio quality.

Setting Up Your Filming Environment

- Choose a location with good lighting. Natural light is great.
- Use a clean and tidy backdrop. You can also decorate it to show off your
products/services if possible.

Filming
- Familiarise yourself with your script or outline. Practice in front of the mirror to
have a good idea of the content and flow of your video.
- Speak as naturally as possible. Watching someone read from a paper is not as
interesting as watching someone talk directly to us.
- Make sure your video camera is positioned well and clearly captures what you want
it to record.
- It is ok to make mistakes and record multiple times. The more mistakes you make
the better the video will be!

Editing
- Transfer your video to a computer and use video editing software to put in the final
touches to your video. (There are both free and paid video editing softwares available).
- Cut out any mistakes, add transitions, effects, text, music, and other elements as
needed.
- Ensure the video flows smoothly and maintains viewer engagement.
- Create an attention-grabbing thumbnail image that accurately represents the
content.
- Write a compelling video title, description, and relevant tags to improve search
visibility.

Adding CTAs and Branding

- Include a clear call to action (CTA) at the end of the video, prompting viewers to
take a specific action (e.g., visit a website, subscribe, share etc).
- Incorporate your branding elements like logos, colour schemes, product name etc.

Uploading and Sharing

- Upload your video to YouTube.

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 - Share the video with friends, family and across your social media channels,
website etc.

Learn and Improve

- Engage with your audience through comments and messaging. Notice the
feedback your video gets.
- Use the insights gained to refine your future video marketing efforts.

E. Group Activity
Group A - Make a video reviewing any product of your choice.
Group B - Make a video to sell your handmade diyas.
Group C - Make a video talking about your experience at FEA.
Group D - Make a video teaching your viewers about Growth Mindset.
Group E - Make a video telling your viewers information such as where is the main
market, how well is cleanliness maintained etc about your city/village.

Points to remember -
1. Make your video not more than 3 mins long.
2. You can use the internet if you want to search for anything related to your
assigned topic.
3. You are free to be as creative and fun as you like to make this video!
4. You have 15 mins to plan and record the video.
5. You can use the classroom or area around the branch to record your video.

F. Elements of an ideal Instagram profile

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1. Account Username
Your username should be closely related to your business name and should ideally be
the same or very similar across all of your social media profiles. You get 30 characters,
so try to keep it short, sweet, and easy to remember. If your username is not available,
try to make small changes like adding punctuations, symbols etc.

2. Profile Photo
For a business or brand, the profile photo should be a clear version of your brand logo
or something that is closely related to your business’s products/services. If you’re the
face of your brand, it could also be a nice photo of you. Make sure the photo is clear
and with a smiling face!

3. Name
This often gets confused with the account name or business name, but here’s a little
known fact – your Name is actually the only part of your profile apart from your
username that people can use to search your profile. It is helpful to add important
words related to your business in your name to help people find you. For example - Go
type “designer” into your Instagram search bar and look at the Names of the results
that come up.

4. Category

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In a business account, you have the option to provide a category that your business
falls under (e.g. Art, Consultant, Restaurant, Education etc.). There are many to choose
from, or you could opt to not display a category at all.

5. Bio
Your bio is where you can get creative and share a little bit about what your business is
all about. A good rule to follow is to provide a short version of your brand mission –
what you do, who you serve, and how you serve them. You can only use 150 words to
write the bio.

6. Contact Info
If you add a website, phone number, or physical address to your profile, you can opt to
have them show up here. People who want to contact your business can use this
information to do so.

7. Action Buttons
The default action buttons are ‘Message’ and ‘Follow’, but if you add an email to your
Contact Options, ‘Email’ will also show up as a button. There are additional buttons
you can add as well if your business offers certain things, including, ‘Donate’, ‘Gift
Cards’, ‘Order Now’, and ‘Book Now’.

G. Some ideas to market my business on YouTube/Instagram!

1. ________________________________________

2. ________________________________________

3. ________________________________________

4. ________________________________________

5. ________________________________________

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 Lesson 173- Get, keep and grow your customers

A.
“True Story of Resourcefulness - Recode Makeup”
In 2018, two clever minds, Dheeraj Bansal and Rahul Sachdeva, kicked off their
makeup adventure called Recode in India. Dheeraj, who had a business making cycle
parts until he turned 45, teamed up with Rahul, who learned the ropes of making
beauty products while working in sales for "MakeOver."

Their big idea was to make top-quality beauty products in India that didn't cost a lot.
To get the word out about their products, they started teaching makeup tips and tricks
in fancy 5-star hotels. They even handed out free Recode products and treated their
students to lunch! It cost them a bit, but it paid off. Lots of folks who loved their
classes came back to buy more Recode goodies.

Then, along came 2020 and the pandemic. Selling their products became tough, and
they started losing money. It seemed like closing shop was the only option. But wait,
they had a bunch of products left! Instead of tossing them, Dheeraj and Rahul had a

39
super idea. They decided to have a mega-sale. They sold all their products for just one
rupee each. Can you believe it?!

Lots of people jumped at the chance and brought up a storm. This not only cleared out
their extra stuff but also brought in loads of new customers. It was like a super boost
for their business!

This story shows us how Dheeraj and Rahul were really smart and came up with cool
ways to solve problems and make their business grow. They always put their
customers first, and that made all the difference. So, if you ever find a tough situation,
remember this tale. With some creativity and a focus on what people really want, you
can turn things around!

B.

Being resourceful can be a very important quality for “customer acquisition” and
“customer retention”.

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 C. Why do people buy a product/service?
Sometimes when people see a product or brand, they think it can make them look
better in society, or make their life more special, this is known as “aspirational value”
or “desirability value”. Brands can increase the aspirational value of their products
through one or a combination of the following factors -
1. Status Symbol/Social Comparison Theory: Certain products are associated with
prestige, luxury, or exclusivity. Owning or using these products can signal to
others that the individual has achieved a certain level of success or status or
help them feel like they belong or are equal to certain groups of people. Most
common example of buying something to earn a status symbol is Apple phones,
laptops or other gadgets. People generally buy it to be a part of the exclusive
club of people who use Apple products more rather than for its uses.

2. Identity and Self-Image: Consumers often identify with brands or products

that align with their self-concept or desired self-image. For example, many
make-up brands test their products on animals or damage the environment
when manufacturing their products through pollution etc. But people who care
about animals and the environment will want to buy brands that are animal
cruelty free and eco-friendly.

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3. Lifestyle Improvement: Products are often marketed in a way that suggests
they can make a person's lifestyle better or fulfil their desires/aspirations. For
example people who think of them as healthy individuals or want to start living
a healthy life will choose products that claim to do the same.

4. Emotional Connection: Some products evoke strong emotional responses or are

associated with specific experiences or memories. Owning or using these
products can create a sense of nostalgia or joy.

5. Influencer Endorsements: When influencers or celebrities endorse a product, it

can create a strong desire among their followers to own or use that product in
order to copy their idol's lifestyle.

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 6. Customization and Personalization: Offering options for customization allows
consumers to tailor a product to their specific preferences, increasing its
desirability.

D.
Group 1
Clothes cleaning service: You own a business that picks up clothes from people's
houses, washes and irons them and delivers it back to their home.
1. What are the possible groups of people you can sell this service to?
2. What are the different uses that this service can fulfil?
3. Create a brand name and slogan for this business that will make people feel an
emotional connection to your service so that they come to your business.
Explain how your name and slogan will make people feel emotionally
connected to your brand and service you offer.

Group 2

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Candle manufacturing: You make candles of various shapes and sizes and sell them
through your website to people.
1. What are the possible groups of people you can sell this service to?
2. What are the different uses that this service can fulfil?
3. Find something you can offer in this business that will help you customise and
personalise your candles so that more people want to buy and own your
product.

Group 3
Grocery store: You have a small store that sells daily needs items to people in your
neighbourhood.
1. What are the possible groups of people you can sell this service to?
2. What are the different uses that this service can fulfil?
3. Find a way to make people in your neighbourhood feel that buying items from
your shop makes them a part of an exclusive/elite group and so more people
want to come to your store.

E. Some low cost ideas to market my product/service.

1. _________________________________________

2. _________________________________________

3. _________________________________________

4. _________________________________________

5. _________________________________________

44
 Lesson 174- How to grow your business?

A.

*It is unlikely that a business will make profits within a few months of starting it.
Sometimes, it may take 1-2 years to break-even. A good entrepreneur, learns from her
mistakes and improves the business
by making small changes. Here are a few examples of small changes made by an
entrepreneur -
1. Make better quality products based on the customer feedback.
2. Observe competitor’s service/products and make changes to make our
service/products more attractive to the customer.
3. Focus on reducing wastage
4. Start setting aside money regularly to take care of repairs

Making small changes definitely makes a business better. But “Growing a

Business” means making large scale changes. Once a business is established and
makes a regular income, entrepreneurs can start planning to grow it.

B.

45
*There are four common reasons behind an owner’s decision to expand -
1. The business needs a certain level of revenue only after which it can be profitable.
Therefore, businesses try to reduce the cost of manufacturing while trying to sell
more.
2. Strengthening the business net worth so that it can withstand difficult times. By
increasing profits, businesses can ensure that in case of
3. Desire to increase the income and wealth of the owner
4. Desire to increase one’s social standing

C.
*To achieve the growth target of increasing revenue/income by about 15%, an
entrepreneur may choose one or more of the following strategies -
1. Get more revenue from the existing market by selling existing
products/services more to existing customers.
2. Get more revenue from the existing market by selling existing
products/services at higher prices to existing customers.
3. Get new revenue from the existing market by selling existing products/services
to new customers.
4. Get new revenue from the existing market by selling new products/services to
existing customers.
5. Get new revenue from new markets by selling existing products/services to new
customers.

46
*If a strategy deals with all “Existing” parameters, then it is relatively easy to implement. S1 and S2
are in this category. If a strategy involves at least one “New” parameter, it will be difficult to
implement.

D. Steps to hiring more employees

47
 E. Choose the best candidate
Scenario 1
You are the owner of a tiffin service business. You want to grow your business and you
need help to be able to do so. You decide to hire one new employee who can help you
get new customers from neighbouring towns, identify target groups that can use your
tiffin service and also find ways to retain existing customers. Below are 5 people who
applied for the job, choose the best candidate who you would hire for the job.

Name - Priya Dubey

Age - 30
Educational Background - MBA in Marketing

48
Achievements - Successfully led a marketing campaign for a start-up in Delhi,
resulting in a 50% increase in customer acquisition. Won the "Young Marketer of the
Year" award.
Experience - Worked as a Marketing Manager for a food delivery business for 4 years.
Has experience in identifying target markets and implementing customer retention
strategies.

Name - Ravi Sharma

Age - 25
Educational Background - Bachelor's in Commerce
Achievements - Organised and managed a successful food festival in
his hometown, showcasing various cuisines.
Experience - Worked as an intern with a local restaurant chain,
assisting in their marketing efforts.

Name - Anil Singh

Age - 29
Educational Background - High school graduate
Achievements - None mentioned
Experience - Worked as a delivery man for a food delivery service
for the past 7 years.

Name - Anjum Sana

Age - 32
Educational Background - Bachelor's in Marketing
Achievements - Successfully launched a social media campaign for a
local NGO, increasing their followers online.
Experience - Worked as a Marketing Assistant for a small start-up
for 2 years, focusing on customer acquisition through online
channels.
Name - Sanjay Verma
Age - 40
Educational Background: Bachelor's in Economics Achievements -
Successfully managed a family-owned catering business for the
past 15 years.
Experience - Extensive experience in managing operations and
finances of the family-owned catering business.
Scenario 2
You are the owner of a hair oil manufacturing business. You want to grow your
business by making new types of hair oil and you need help to be able to do so. You

49
decide to hire one new employee who can help you identify new hair oil types that can
be created to fulfil customer's needs such as slowing down greying hair, protecting
hair from pollution damage, reducing frizz etc. Below are 5 people who applied for the
job, choose the best candidate who you would hire for the job.

Name - Meera Sharma

Age - 35
Educational Background - Bachelor's in Business Administration
Achievements - Successfully launched and managed her own organic
skincare line.
Experience - Worked as a Marketing Manager for a natural beauty
products company.

Name - Rajesh Gupta

Age - 32
Educational Background - Diploma in Cosmetology and Hair Styling.
Achievements - Completed advanced courses in hair colour
techniques and styling from a reputed institute.
Experience - Worked as a Senior Hair Stylist in a big beauty salon,
specialising in hair treatments and styling.

Name - Karthik Reddy

Age - 30
Educational Background - Master's in Ayurvedic Medicine
Achievements - Conducted research on the effects of herbal
remedies on hair health, published research in a reputable
Ayurvedic journal.
Experience - Worked as an Ayurvedic Consultant, providing holistic
solutions for various health issues.

Name - Ayesha Singh

Age - 28
Educational Background: Bachelor's in Chemistry with a
specialisation in Herbal Formulations
Achievements - Developed a natural hair mask that gained
popularity in a local beauty salon chain. Won a regional award for
innovation in herbal cosmetics.
Experience - Worked for 3 years as a Product Development Specialist for a natural
cosmetics company, focusing on creating herbal hair care products.

50
 Name - Ananya Verma
Age - 26
Educational Background - Bachelor's in Chemical Engineering
Achievements - Developed a new hair serum during a university
project.
Experience: Worked as a Research Assistant for 1 year in a cosmetics
lab.

F.

Providing good customer service is very important for any business when it starts as
well as when it is growing. Here are some basics of customer service that can make a
significant difference.

Understand Your Customers:

Know your target audience and their preferences very well.
Gather regular feedback through surveys, reviews and direct interactions.

Train Your team:

Ensure your team knows about your products or services very well. Especially team
members who will be in direct communication with customers for example sales
person, customer support etc.
If necessary, provide training on effective communication and problem-solving.

Respond Quickly:
Address customer inquiries, messages, and complaints in a timely manner.
Use various channels like email, phone, social media to communicate with your
customers.

Personalise Interactions:

51
Use customer names wherever possible and try to remember the preferences of
regular customers as much as possible.
Recommend products or services based on their likes and interests.

Set Realistic Expectations:

Be transparent about what customers can expect regarding delivery times,
product/service quality etc.
Be honest about your products/services quality, prices and policies.

Deliver Quality Products/Services:

Consistently provide high-quality products.services to meet or exceed customer
expectations.

Handle Complaints kindly:

Listen actively to customer concerns and acknowledge their feelings.
Offer a fair and prompt resolution.

Create a Positive Atmosphere:

Ensure a clean, welcoming physical environment if your business requires customers
to come to your shop.
Maintain an easy to use website or app and update it regularly.

Implement Customer Feedback:

Act on feedback to improve products, services, and processes.
Let customers know when their suggestions lead to positive changes.

Loyalty Programs:
Reward regular customers with discounts, exclusive offers, special offers etc

Show Appreciation:
Express thankfulness for their business through thank-you notes, special offers, or
small gifts.

52
English Lesson 175- Group Discussion and Jeopardy

A: Topics For Discussion

1. Does India need bullet trains?

2. What kind of jobs will emerge in rural areas by 2030?
3. Physical classrooms are better than online classrooms. Agree or disagree.
4. Why do we need paytm/google pay/phone pay etc?

L176A: Vision

What do you want your life to look like in five years?

Think about…
-your location -the people around you -your career
-your home -your transportation -your clothing
-your activities -the kind of person you’ll be -what makes you
happy

Draw a picture of the life you envision.

53
 What do you most want for your life in five years?

L176B: Talking to Parents or Guardians 4

Read the tips for having a follow-up conversation with parents about your career:

1. Stay calm.
Remember that your goal is not to prove your parents/guardians wrong but
rather to ease their concerns and ask for their support.

2. Remind them of their questions and concerns.

This shows that you were listening during the previous conversation and that
you have been thinking about what they said.

54
 3. Address their concerns.
Put together a portfolio of your research to present to your parents/guardians
OR ask them to research your career with you. This can show them that you are
taking your career search seriously. Sharing your knowledge with them can also
help them to feel informed about your choice and may answer their questions.

4. Ask for advice.

Your parents/guardians have knowledge and life experience, and they also
know you. Asking them for their advice will show that you value their input and
want them to be a part of your decision-making, even if you have chosen a
different path than they had hoped.

5. Invite them to FEA.

Ask parents to come see your classroom and what you are learning or to
celebrate with you during graduation. This can show them that you want them
to be involved in your journey and may help them understand the skills you are
gaining that you could apply to a career.

L177B: Personal Reputation

A. Read and discuss the scenarios.

Scenario 1– Rahul is studying for a sports qualification and has ambitions to be a

famous sports ambassador working with young people. Recently he has posted online
unhealthy lifestyle tips and demotivating comments. What are 3 things Rahul can do
to regain his reputation?

Scenario 2 –Suman is always making plans with people. She schedules a day to see a
movie with her friends, she offers to take care of her neighbor's children when they
have an appointment, and she says she will help her cousin shift to a new home.
However, she often arrives 1-2 hours late or cancels her plans at the last minute. How
do you think this affects Suman's reputation?

Scenario 3 - Ali is often seen picking up trash that others have thrown on the ground.
If an elderly person is carrying a heavy bag, Ali offers to carry it even when they do not
ask for help, and he makes sure that cars stop so the elder can safely cross the street.
How do you think this affects Ali’s reputation?

Scenario 4 -Ashish asked his neighbor if he could borrow 5,000 rupees, saying that he
would pay it back within two weeks. It has been more than two months, and Ashish

55
still has not paid back his neighbor or spoken to him about it. The neighbor is telling
others that he is not trustworthy. What could Ashish do to improve his reputation?

Scenario 5 - Poonam does beyond what she is told to do at her job. She has creative
ideas to improve the workplace, she is often the last to leave because she makes sure
all her work for the day gets done, and she helps others to make sure they are doing
their job well. She has earned a reputation of being a hard worker. How do you think
this reputation could help her?

B. Write five ways you can build a strong reputation for doing good!

1.
2.
3.
4.
5.

56
L178A: Identifying Purpose

A. What’s the purpose? Discuss the meanings of these words:

entertain inform persuade gain attention sell

Then look at the following website examples. Who do you think made them? What was
their purpose? There may be more than one.
Write the purpose and underline any words or phrases that helped you decide.

@beauty4u - 45,000 followers

You are radiant! With @SkinShine Face Cream, your skin

can glow, too. After my five minute cleanse each morning,
my face is as bright as my smile.
#skinshine #buyitnow #URradiant

1. What is the purpose? __________________________________

@beauty4u - 45,000 followers

#skinshine #buyitnow #URradiant

ABC University
Research Hospital What is dengue?

Dengue is a virus spread by mosquito bites.

Symptoms can include fever, nausea, aches, and rashes.
If you have dengue, rest and drink plenty of water.
If your symptoms are severe, visit the nearest hospital.

2. What is the purpose? __________________________________

57
 ABC University
Research Hospital

Did you know all dogs dream, just like humans?

Help a dog fulfill its dreams. Adopt a pet today.

You can also sponsor a dog to save its life. Click

here to donate to the Dog Rescue Alliance.

3. What is the purpose? __________________________________

B. Use the chart below to assess a website.

Who created the website or

wrote the article?

What facts did you find on

the website?

What opinions did you find

on the website?

58
What do you think is the
purpose of the website?

Is this website a good place

to get information? Why or
why not?

L178B: Corruption

A. Prepare a group presentation or role play about one of the scenarios below.
1. You have just bought a bike to get to your -If you pay the bribe to get your
new job. You do not know how to drive and license, what are the possible
would not be able to pass the driving test. consequences for you and for others?
Rather than study and practice driving or take
an expensive class, you could pay a bribe to -Can corruption in this situation be
receive your driver’s license. avoided? How?

2. You have found a hiring firm that is offering
jobs, although a high registration fee is
required. You and your father pool your
earnings for two months to pay the fee. You
think that you will likely make the money
back soon once you are hired for a steady job.
-If you pay this fee, what are the
possible consequences for you and for
others?
-Can corruption in this situation be
avoided? How?

59
3. A politician has given you money to vote for
her in the upcoming election. Your family is
having some financial struggles now, and you
know this money will be helpful for paying the
bills. You don’t know much about this
politician, but you believe that most of the
candidates are paying bribes for votes, so they
may be no different.
4. You and your friend have studied hard and
are good at taking exams. You decide that this
skill could be a way to earn money and help
others to get certificates. You and your friend
start accepting money from strangers to take
their written exams for them.
5. A police officer has told you that you were
speeding on your two-wheeler, although you
believe that you were driving under the limit.
He threatens to charge you a speeding fine
unless you pay him a small fee.
L179: Shopping & Sales
A. Who said it? Read the phrases aloud. Draw a line to match them to the correct
person.
1. Hello. How can I help you?
2. Do you have any watermelons?
3. I’m sorry, we’re out of watermelons.
4. Would you like a pineapple?
-If you give your vote in exchange for
this bribe, what are the possible
consequences for you and for others?
-Can corruption in this situation be
avoided? How?
-If you accept money to complete
others’ exams, what are the possible
consequences for you and for others?
-Can you avoid corruption and still
earn money with this skill? How?
-If you give the officer a bribe, what
are the possible consequences for you
and for others?
-Can corruption in this situation be
avoided? How?
Salesperson
60
5. How much is it? Customer

6. It’s 100 rupees.

7. No thanks. That’s expensive.

8. I’ll take three oranges.

9. That will be 150 rupees.

10. Here is your change. Have a nice day.

61
English Lesson 181: Storytelling

Part A

One day it was very hot. A crow was very thirsty. He went out in search of water. At
last, he saw a water pot. “Oh, wow! A water pot, said the thirsty crow” He flew very
fast to that pot.

“ Oh no! But the water in it is at the bottom of the pot. How can I get the water?
“Hmmm…Let me think”, said the crow.

He tried again and again but could not reach the water with his beak. He was very sad.
But he found some pieces of stone at a small distance.

Hey! Let me put these stones into the pot”, said the crow.

He then dropped the stones into the pot until the water rose to its brim. Then he drank
water and satisfied his thirst.

Part B

Count from one to 10 (out loud!) in these different ways:

1. As if you were an angry parent who said, “I am going to count to 10 and if

you’re not in the bed- room by the time I get to 10, you’re in big trouble.”

2. As a very little child just learning to count

3. As if you were very sad because you thought everyone had forgotten your
birthday, but then you walked into your living room and saw 10 birthday
presents sitting on the floor. How would you count them?

4. As if you were a referee for a boxing match and you were counting someone out.

5. As if you were telling someone a telephone number when the phone was not
working right.

6. As if you were counting pennies as you dropped them into a piggy bank.

62
Part C

Once there was a boy. To make fun, he would often cry out “ save me, help me, there’s
a ‘tiger’. ‘tiger”!

The villagers would come running to help him. “Don’t worry, we are coming to help
you”

The boy stood giggling. - “Hey I fooled you”

The villagers got angry and said, “ This is bad. Stop fooling us you little boy”

One day a tiger really did come. The cowboy cried “Help help, there’s a real tiger. Help,
someone please help”

Villagers said- “Huh, he is a liar. Let’s not trust him”

The tiger fell upon him and killed him.

Story 2

Nancy- Hey, look what I found

Aman-Wow, that looks like a bag full of money
Nancy- Do you think we should take this?
Aman- I think……. we should inform the police.
Nancy- No no, I am afraid of the police
Aman- Hey, police will help us and praise us for informing
Nancy- Wow, if that’s true, let’s inform the police.
Aman- Hey, look there’s another such bag
Nancy- Oh my god, we should run to the police station quickly.
Aman- Yes, let’s hurry up.

63
L182: Self-Guided Learning

Today during digital learning time, I will work on ____________________

_________________________________________________.

I will start by _________________________________________

_________________________________________________.

L183A: Comparisons

A. Fill in the blanks with comparative adjectives to complete the sentences.

Example: The rabbit is __faster__ (fast) than the turtle.

1. The dog is _____________ (big) than the cat.

2. The laptop is ________________ (heavy) than the book.

3. The flower is _________________ (beautiful) than the leaf.

4. She is _________________ (creative) than her sister.

5. The students are _________________ (happy) than their teacher.

6. Plums are _________________ (delicious) than apples.

7. The boy gets __________________ (good) marks than his friend.

64
 8. Today the sick child feels ________________ (bad) than yesterday.

B. Use the word in a sentence to compare the animals.

Which one is…?

Source all images: Wikimedia Commons

65
L183B: Facing Your Fears

A. Read and discuss the scenario.

Scenario:
Naveen’s dream was to start a business. He saved money and bought a machine
to make paper plates and started selling them. However, he did not know very much
about running a business. He did not sell many plates, and when his machine broke,
he did not have the money to repair it. Some of his family and friends told him he was
a failure, and they encouraged him to get a job with more stability.
Even though Naveen’s business failed, Naveen learned a lot. He decided to start
another business. This time, he did research and made a business plan. After three
years, he has a profitable business with ten employees.

Discussion questions:
● How do you think Naveen found the strength to try again even though his
family and friends were calling him a failure?
● How do you think they think of him now?

66
L184: Respect in a Career

A. Choose from the traits below or add your own to describe people in different jobs.

Positive Traits
Hard-working Creative Knowledgeable Strong
Leader Communicator Problem-solver
Caring Energetic Cooperative Helpful

1. What are three positive 2. What are three positive

Plumber traits someone with this Dance traits someone with this
job might have? Coach job might have?

● ●

● ●

● ●

How does this person help others in How does this person help others in
the community? the community?

3. What are three positive 4. What are three positive

Sales- traits someone with Add traits someone with
person this job might have? Your this job might have?
Own:
● ●

● ●

● ●

67
 How does this person help others in How does this person help others in
the community? the community?

L185A: Digital Citizenship: Respect

A. Read and discuss the scenarios below. Answer the following questions.

Discussion Questions:
● What problems could result from this situation?
● How could you be a good online citizen in this situation?

Scenario 1:
Someone posts a video that includes discrimination and bad language. It makes you
angry, and you get ready to post a nasty comment in response.

Scenario 2:
Your co-worker said something that hurt your feelings at work. You think that it
would make you feel better to complain about him on social media, where people
might give you sympathy.

Scenario 3:
You see a cool photo of a sunset someone posted online. You want to post it on your
own website.

Scenario 4:
Your friend has just messaged you a link with the title “Drink Cola Daily to Prevent
Brain Cancer.” You know it is important to stay healthy, so you want to forward it to
everyone you know.

68
L185B: Dealing with Discrimination

A. Role play one of the following scenarios. How would you respond to the situation?

Age - Rahil has worked in construction for 35 years, but his hobby is learning about
technology. He even started a YouTube channel with tech tips for older adults. When
he sees that the local electronics shop is hiring, he applies. The manager laughs and
says Rahil is too old to understand technology.
● How do you think Rahil feels? How could he respond?

Gender - Rita, who completed her degree in the city, is one of the most educated
people in her village. The people of her village want improvements in their lifestyle
and infrastructure. Rita goes to the village committee to offer help based on the
experience she has gained. The men on the committee don’t give Rita a chance to
share her ideas and ask what a woman could do if the men are already there to solve
the problem.
● How do you think Rita feels? How could she respond?

Marital Status - Ratan is new in the city and is trying to find a house for himself. A lot
of landlords are not willing to rent their house to him. When he asks for the reason,
they say that because he is unmarried, others in the neighborhood would not feel very
secure and that he might have unacceptable habits.
● How do you think Ratan feels? How could he respond?

Religion - Samira and Keerthana go for an interview for the same job opportunity.
Samira wears a turban over her hair, based on her religious beliefs, while Keerthana
wears her hair in a bun. Both women have similar qualifications and work experience.
Keerthana is called in for the interview, while Samira is ignored. When she asks, she is
told that the vacancy has been filled.
● How do you think Samira feels? How could she respond?

Economic Status - Arjun’s parents are garbage pickers and do not earn enough. The
other students make fun of Arjun because his clothes have holes in them. They don’t
sit near him. One student, Ravit, is kind and sits next to him, but when Arjun invites
him to his home after school, Ravit says his parents will not allow him to go to a poor
family’s home.
● How do you think Arjun feels? How could he respond?

Physical Features - Priya has a large scar on her face. She takes a job as a salesperson,
and she is a very good worker. However, some customers look uncomfortable and

69
leave when they see her face. After two months, the manager fires her from the job,
saying that her scar scares off customers.
● How do you think Priya feels? How could she respond?

Create your own scenario about discrimination. How does the person feel? How
could they respond?

English Lesson 186: Mock Interview

Part A- The Employer’s Questions:

1. Give a brief introduction of yourself.

2. Why do you want to work here? (Think of examples)
3. What skills, abilities or strengths can you offer our organization? (Think of
examples)
4. What are your weaknesses? (talk about how you’ve used your weaknesses to
learn new skills or grow professionally.)
5. Describe a difficult problem you faced and how you approached it.
6. What do you want to do in the future?
7. What are some of your interests?
8. Of which accomplishments are you most proud?
9. What characteristics do you think are important to have when working with
others?

Part B- Create 3 questions you might ask your potential employer. You can take them
from the sample questions given below or create your original questions

1:
2:
3:

SAMPLE QUESTIONS TO ASK THE INTERVIEWER

1. How would you describe a typical day in this position?

2. When will the decision be made as to who is hired?
3. What are the long-range plans for this organization?
4. What are your expectations of the person in this position?
5. How will I be evaluated?

70
Part C- Sample Thank You Email for your Employer

Hi [Interviewer Name],

Thank you so much for meeting with me today. It was such a pleasure to learn more
about the team and position, and I’m very excited about the opportunity to join
[Company Name] .

I look forward to hearing from you about the next steps

Best regards,

[Your Name]

71
L187A: Talking About the Future

A. Discuss the questions below. What word do you notice in both answers? When do
the actions in these sentences take place?

● What will she do tomorrow?

● What will he eat for dinner?

B. Answer the following questions using complete sentences.

1. What will your sister do this weekend? __________________________

__________________________________________________

2. What will the boss wear tomorrow? ____________________________

__________________________________________________

3. What will they do when they get home? __________________________

__________________________________________________

4. What will you do for your birthday? ____________________________

__________________________________________________
__________________________________________________

5. Where will we go on vacation? _______________________________

__________________________________________________

L187B: Misinformation

A. Discuss one of the following strategies for checking information online.

What do you think it means?

Why is it important?

72
 1. Don’t be fooled by the website’s name or appearance.
2. Google the person or company that posted it to see if they are reliable.
3. Check the information by looking at three or more websites.
4. Use a fact-checker website like Factcheck.org, Snopes.com, or TheQuint.com

Lesson 190

A.EXAMPLES
What impression would it give if:

1. You stand in queue? (Queue means knowing who is in front of you and who is behind
you.)
(Additional question:If other people are breaking the queue, would you still be in
queue?)

2. You talk loudly and create noise pollution?

(Additional question: What if the person is very far away and wants to communicate
something? What if someone has repeated himself/herself many a times and the other
person isn’t able to understand?)

3. You do not hold the door open for the person behind you?
(Additional question: If someone holds the door or you, how would you feel?)

73
4. You do not speak while chewing food?
(Additional question:Suppose you are eating with family or friends, would you be
quiet every time when there is food in your mouth? Would you not wait for the food in
your mouth to be over to answer a question)

5. You bite nails and scratch body parts?

(Additional question: If you are outside somewhere, your body is itching badly, what
would you do?

6. You pick your nose/teeth?

(Additional question:You are outside and ate something that is stuck between your
teeth. It is making you very uncomfortable, what would you do?)

7. You do not spit in public places?

(Additional question:Why do people do this? Are there any ways to reduce this?)

8. You do not sneeze/burp without covering your face?

(Additional question:Why is this necessary?)

B. SITUATIONS

1. Your uncle has just given a sweater-vest for your birthday. You absolutely dislike the
colour. What would you do?

74
2. Your friend borrowed Rs. 2000 from you. However, he is not returning the same.You
too feel awkward asking for the same. What will you do?

3. Your group starts gossiping about a classmate. You decide to be a part of the group
but do not participate in the gossip. Did you do something wrong? Why/.why not?

75
4. What would you do if your boss/colleague has a habit of standing very close to
everyone including you while talking or discussing work related issues?

5. One of the people you know dresses well but wears far too much cologne. Another
smells as if he doesn't shower at all. What is the right way to be around them? Should
this be addressed and how?

6. A friend/relative offers you some food, but you did not like the taste/smell. You
replied honestly that you disliked the food. Did you do the right thing? Why/why not?

76
 Lesson 192- Failure to Success

A.
Group 1: “Character of an Entrepreneur”
Present the following topics - risks and benefits of entrepreneurship, skills and
qualities needed to deal with risks and benefits of entrepreneurship.
From lessons - “Introduction to Entrepreneurship” and “Kaun Banega
Udyami?”)

Group 2: “Birth of an Entrepreneur”

Present the following topics - business opportunity, idea validation, prototype,
SWOT Analysis.
From lessons - “Can I Start a Business?”, “Can My Business Succeed?”

Group 3: “Foundation of Entrepreneur”

Present the following topics - customers, customer needs, customer
preferences and behaviour, competitor, competitor analysis.
From lessons - “Who is My Customer?”, “Who is My Competition?”

Group 4: “Running a Business”

Present the following topics - inventory, equipments, operations, funding,
sources of funding, budget, payment methods
From lessons - “How Can I Fund My Business?”, “How Much Money Does My
Business Need?”, “How Can I Manage Businee’s Money?”

Group 5: “Telling a Business’s Story”

Present the following topics - marketing, social marketing, resourcefulness,
customer retention/acquisition, break-even point, growing a business,
customer service
From lessons - “Start Marketing Your Business!”, “Start Marketing from
Home!”, “Get, Keep and Grow Your Customers”, “How to Grow Your
Business?”

B.

77
78
C.

D. Unethical behaviour in business can lead to serious problems and consequences

-
1. Reputation Damage: It can make people think poorly of the company, which
makes it harder to get customers, partners, and good employees.

2. Loss of Trust: People might stop believing in the company, which is hard to
solve and also reduces the number of customers coming to the business or
partners who want to work with the business.

3. Legal Consequence: Doing the wrong thing can get the company into legal
problems, which means they might have to pay fines or even go to court.

4. Unhappy Employees: When people are treated badly or don't feel safe at work,
they won't be as good at their jobs. They might even leave.

5. Less Good Ideas: When employees feel like they can't trust their company, they
won't share new ideas or try to make things better.

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 6. Losing Customers: If people find out a company is doing bad things, they might
go to a different one that does better.
7. Government Consequences: The government might look into a company if
they're doing things that aren't right and if a business is found doing unethical
things, the government can even shut the business down and ask the people
responsible for it to pay a huge fine.

8. Long-term risk: Over time, if a company keeps doing bad things, it might not
be able to stay in business and shut down or get caught.

So, it's really important for businesses to do the right thing. It helps them stay
trusted, keep growing, and be good members of the community.

80
 Lesson 193- Negotiation

A.

B. Negotiation in business is useful for many important purposes -

1. Setting Terms of Agreements: Negotiation helps in defining the terms and
conditions of contracts and agreements with employees and partners, ensuring
that both parties agree on the terms before proceeding.

2. Pricing and Payment Terms: It determines the price of goods or services and
the timeline for payments, ensuring both parties are comfortable with the
financial arrangements.

3. Resolving Disputes: When conflicts or disagreements arise, negotiation

provides a way to find a solution that is acceptable by both the parties, avoiding
the need for any legal action by either of the parties.

4. Salary and Compensation: Negotiations help in determining salaries, benefits,

and other compensation-related matters that are offered to employees by the
employer.

5. Sales and Marketing Agreements: Negotiation helps in setting terms for how
products/services will be distributed, advertised and marketing arrangements
with partners or agencies.

C. Negotiation is structured around 4 stages -

1. Me: identifying your own interests, needs and perspective

81
 2. You: identifying the other person's interests, needs, and perspective
3. Together: identifying shared interests and mutually beneficial trades
4. Build: developing win-win situations

D. Strategies for 4 stages

Step 1 - “Me”

● What is my main objective in this negotiation?

● What are the key goals I hope to achieve?
● Are there any conditions I absolutely cannot change?
● What do I have to offer that could be helpful in the negotiation?
● What points can I be flexible on and compromise?
● What potential risks or problems should I be thinking about?
● How will I manage my emotions and stay composed during the negotiation?
● What are my long-term goals and how does this negotiation fit into them?

Step 2 - “You”

● Actively listen to the other parties.

● Ask open-ended questions.
● Research their background before negotiation starts.
● Talk to mutual peers and get their feedback.

Step 3 - “Common Ground”

● Write down all the information you have about all parties including yourself.
● Highlight what are common points between different parties.
● Ask questions for where more information is needed.
● Identify the differences and address them in a respectful manner.

Step 4 - “Build”

● Propose multiple solutions that would be beneficial for both parties.

● Ensure solutions do not ask anyone party to compromise a lot more than
others.
● Continue talking with all parties to get their feedback.
● Have everything written down so all parties can refer to it.
● Finalise a final date suitable for all parties to reach an agreement.
● Have all parties sign the agreement once everyone has accepted it.

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 D. Role-play
Scenario 1
Ruhi, a 17 year old teenager, is trying to convince her parents to let her go out and see
a movie with her friends. Ruhi’s parents are worried about her safety and do not want
to let her go. (Characters - Ruhi, Father, Mother)

Scenario 2
Anurag started his new business that manufactures shoes. He has made 200 shoes till
now. He wants to buy raw materials like - rubber, thread, metal and glue to make his
shoes. Anurag finds a seller who can provide him with the raw material, but he is very
expensive and Anurag cannot pay that much. (Characters - Anurag, Raw Material
Seller)

Scenario 3
Mahira is hiring a new employee who can help her increase sales of handmade
agarbatti. Mahira really wants to hire one applicant but he is asking for 20% more
salary than what he was earning at his previous job and Mahira cannot pay that much.
(Characters - Mahira, New Employee)

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 Lesson 194- Present your business!

A.

Knowing how to pitch your business well is essential for any entrepreneur starting a
new business. Being able to have a strong pitch mostly depends upon having a very
clear idea about your business and all the details related to it (such as how much it will
cost to run the business, who your customers will be, who your competitors will be,
how you will beat your competition etc) and also depends on presentation and good
storytelling.

B. Elements of a good pitch -

1. Make it Easy to Understand - Ensure your story is clear and simple, so everyone
can follow along.

2. Talk About a Big Challenge - Share a problem that your brand is here to solve,
something important that needs fixing.

3. Introduce a Hero - Tell everyone about the main character or thing that makes
your brand special. The main character could be the entrepreneur’s life story,
the brand’s specific features, impact on customers etc.

4. Explain How You Help - Describe how your brand changes things for the better,
solving the big problem.

5. Share Feelings - Talk about emotions, like why your brand matters and how it
makes people feel.
6. Be Honest and Real - Always tell the truth and show who you really are as a
brand.

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7. Paint a Picture with Words - Use words that create clear images in people's
minds, so they can imagine your brand's impact.

8. Get Everyone Involved - Ask questions or suggest things that let people join in
and be part of the story.

9. Prove You Can Be Trusted - Share stories or facts that show people can believe
in your brand.

10. Keep Your Message the Same - Make sure your story matches the other things
you say about your brand.

11. Make it Easy to Remember - Tell a story that sticks in people's minds, so they
won't forget your brand.

12. Tell People What to Do Next - Finish your story by asking everyone to do
something, like visit your website, try your product or invest money etc.

C. Parts of a Pitch -
1. Introduction - Greet the investors/partners and introduce yourself.

2. Problem Statement - Present the problem your product or service solves in the
market.

3. Solution Presentation - Introduce your product/service and explain how your

product/service is solving the problem you presented.

4. Unique Selling Proposition (USP) - Highlight what makes your product or

service stand out from competitors selling similar products/services.

5. Business Plan - Explain how your business intends to make money (e.g., how
will you sell your product/service, what will be the pricing and how much
money you will need to set up your business).

6. Future Goals - Share your future goals and plan.

7. Funding Ask - Clearly state how much money you want and how you will use it.

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 8. Q&A Session - Address any questions or concerns raised by the
investors/partner.

9. Negotiate - Investors/partners might offer to give you a deal that is not exactly
what you asked for, in that case, figure out what deal would work best for you.

10. Close the Deal - Once you and the investors/partners can agree upon a deal,
make sure to thank your investors and sign any paperwork if applicable.

D. My Action Plan

1. My Dream Description (very clearly define what your dream is, how it will look
to achieve your dream, how will your life change if you achieve your dream etc)

_____________________________________________

_____________________________________________

_____________________________________________

_____________________________________________

_____________________________________________

_____________________________________________

_____________________________________________

_____________________________________________

_____________________________________________

2. 5 Actions to Achieve My Dream (list the 5 most important actions you need to
take to achieve your dream and also name people who can help you achieve
your dream and how they can support you.)

_____________________________________________

_____________________________________________

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_____________________________________________

_____________________________________________

_____________________________________________

_____________________________________________

_____________________________________________

_____________________________________________

3. Actions I can Take This Week (write small actions that you can start from today
and this week to achieve your bigger dream.)

_____________________________________________

_____________________________________________

_____________________________________________

_____________________________________________

_____________________________________________

_____________________________________________

_____________________________________________

_____________________________________________

_____________________________________________

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 Lesson 195: Professionalism

Objectives:
1.You will learn about professional etiquette.
2. You will learn how to behave professionally in daily life.

Key Vocabulary:
professional (pro-fesh-nal) - about work or strangers
personal (per-sun-al) - about friends, family or self
communication (com-you-ni-ke-shun) - to talk or share ideas or thoughts

Time Lesson Activity

Step 2: Let’s look at a few scenarios and select which is the better or more professional way to deal
Scenarios with something -
1. You need a file for an important presentation. You call your colleague for the file but
they do not answer. What will you do?
a. Keep calling them till they pick up.
b. Drop them a message explaining the urgency and wait for them to call back.
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________

2. You want to apply for a job and find out that the office is nearby. What will you do?
a. Call the office and ask for an appointment.
b. Go to the office directly and ask to see the HR manager.
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________

3. Your teammate tells you that they cannot come to work the next day due to a personal
reason. What will you say?
a. What is the personal reason? I can help.
b. I hope everything is okay. Take care.
_____________________________________________________________________

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 _____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________

4. You are running late for a team meeting because your bus broke down. What will you
do?
a. Call the person running the meeting and let them know that you are late.
b. Try to hurry and slip into the meeting unnoticed. You have seen other people
do this before.
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________

5. You find out that your colleague is getting paid more for doing the same work. How
will you approach your boss?
a. Write an angry letter telling them that this is unfair and that they should pay
you more.
b. Speak with your boss and try to understand the reason for the difference.
c. Ignore it and show you are upset in indirect ways (coming late, doing less
work since you are paid less, etc.)
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________

Step 3: Practice professional communication -

Practice
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________

89
 _____________________________________________________________________
_____________________________________________________________________

Step 5 ● Always begin by greeting the other person. Hello, good

morning/afternoon. I hope you are doing well.
● If this is your first interaction, introduce yourself but keep it short
(e.g. My name is Sunidhi). Share a reference if possible (how did you
find that person - e.g. I got your number from my friend, Kanika OR I
found your email address on your website).
● If you have spoken to this person before, it is usually helpful to
remind them of your previous conversation. E.g. We last spoke a week
ago about my interest in your company. It was very helpful.
● State your purpose. Tell them why you are contacting them directly
and briefly. E.g. I am writing to find out more about what your
organisation does.
● Express your interest or requirement E.g. I have always been
passionate about music and wish to learn it professionally from an expert.
● Thank them for their time and assistance. E.g. Thank you for taking the
time to read my request OR I appreciate your efforts OR I am thankful for
your support.

L196: Social Media

Read and discuss the scenarios below.

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Prachi spends time each day trying to
take photos that make her and her life
look perfect. She posts them on
Instagram to get as many “likes” as
possible and hopes to gain many
followers.
Rashad uses Facebook to stay
connected to his friends and family.
Since he has recently moved to a city,
he enjoys looking at photos of what his
brothers and sisters are up to back in
his hometown.

Gowri always gets into arguments Hema uses Facebook as a distraction.

online. Since she doesn’t have to talk
face to face, she feels that he can say
whatever she wants. She gets angry
when she sees views that are different
from his, and she often responds with
nasty comments.
When she is supposed to be studying,
she scrolls down the Facebook page
looking at photos and magazine
articles that her friends post.

Discussion Questions:
1. Which of these are unhealthy ways to use social media? Why?
2. Which of these are healthy ways to use social media? Why?
3. What do you think is a healthy amount of time to use social media each day?

B. Make a plan to use social media with a healthy purpose and time limit.

Purpose: I will use social media for ______________________

___________________________________________.

Time limit: I will use social media for ____________ or less per day.

L197A: Self-Guided Learning

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 Today during digital learning time, I will work on ____________________
_________________________________________________.

I will start by _________________________________________

_________________________________________________.

197B: Informational Interviews

A. Write 5 questions you could ask in an informational interview to learn about the
person or their career. Topics might include:
● Their experience before their current job
● Their current job
● Their challenges or successes
● Information about their career field
● Their advice or recommendations

1.

2.

3.

4.

5.

B. List people or companies in your career field. Circle one you would like to contact.

L198A: May and Might

A. Read the examples and fill in the blanks. Then, write your own sentences.
Use ‘may’ and ‘might’ to show uncertainty about something.

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 ● Jack isn’t well. He might _______________.
● We are stuck in traffic. We might _______________.
● She's had no sleep. She may _______________.
● Her singing voice is amazing. She might _______________.
● I haven't received your letter. It may _______________.
● _______________________________________________
● _______________________________________________
● _______________________________________________

B. What is it? Use the sentence frame below to discuss the possibilities:
It may/might be _____________________________.

Source: www.bbc.com
…continued on the next page

C. Draw a picture of what the world might look like in 2050:

93
Describe your picture. Use ‘may’ or ‘might’:

__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________

L198B: Job Shadowing

A. Read and discuss the tips for job shadowing or having an informational interview.

TIPS:
Be professional and get the most out of the experience!

94
 Informational Interview
● Research the person’s job and come
prepared with questions
● Wear clean, professional clothing
● Bring a notebook and pencil for
note-taking
● Arrive or call on time
● Speak politely and listen attentively
● Stay within the amount of time you
agreed on
● If you meet in person, offer to buy
tea, coffee, or food
● Ask if you can stay in touch
● Send a thank-you note within 1 day
L199A: If
A. Mix and match! Use the sentence starters to make “If” sentences. Match them with
any ending you choose.
If my brother disturbs me while I study…
If my team wins the cricket match…
If I pass my exams…
If I go to a birthday party…
If I start a new job…
If I catch a fever…
If it rains Sunday…
If I lose my wallet…
Create your own:
If _____________________...
B. Imagine you run a wedding planning company.
What will you do if something goes wrong at the wedding? Make a plan.
Job Shadowing
● Research the person’s job and come
prepared with questions
● Wear clean, professional clothing
● Bring a notebook and pencil for
note-taking
● Arrive on time
● Speak politely and listen attentively
● Put your phone away
● Try not to disturb people who are
working
● Agree to participate when asked
● Try to meet other workers and ask if
you can stay in touch
● Send a thank-you note within 1 day
…I will eat cake to celebrate.
…I will wear my favorite clothes.
…I will dance.
…I will shout.
…I will cry.
…I will call my friend.
…I will read a book.
…I will stay in bed all day.
…I will _______________.
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What will you do…
● if the musician cancels?
● if the decorations do not arrive?
● if the bride (wife) spills food on her clothing?
● if the groom (husband) feels nervous?
● if more guests come than you expected?
● if the family needs to cut costs?

L199B: Facing Your Fears 2

A. Read and discuss the quotes.

“The one who falls and
gets up is stronger than
the one who never tried.
Do not fear failure but
rather fear not trying.”
“You can’t let your “Thinking will not
failures define you. You overcome fear, but action
have to let your failures will.”
teach you.”

-Roy T. Bennett, author -Barack Obama, former -W. Clement Stone,

U.S. president businessman

Discussion Questions:

● What do you think each quote means?

● Which quote resonates with you the most?
● How can you use this idea to help you face your fears?

L200: Profit & Loss: Financial Planning

A. Read and complete the profit and loss chart below.

● What are the total expenses and total earnings?

● Did the business have a net profit or a net loss? How much?
● What are the total expenses and total earnings?
● Did the business have a net profit or a net loss? How much?

96
 Beauty Salon: Profit & Loss Statement

Item Expenses (losses) Earnings (profits)

Building rent 3500

Electricity and phone bills 420

Beauty products 1600

Advertising 630

Haircuts 4400

Makeup styling 2880

Total

Net (total) Profit or Loss

Think-Pair-Share:
-What could the salon owner do to lower their expenses?
-What could the salon owner do to increase their earnings?

B. Brainstorm! Choose one of the businesses below. What are some expenses the
business owner should plan to pay for?

● Sweets shop
● Vegetable farmer
● Jewellery stall

L201: Accounting Practice

A. Make a spreadsheet. Read the scenario below and make a spreadsheet of Deepak’s
profits and losses.

Be sure to include:
● Lists of all expenses and earnings

97
 ● Total expenses and total earnings
● Net profit or loss

Deepak runs a chai stall. Each month, he buys 8000 Rs. of milk, 1400 Rs. of sugar,
and 5600 Rs. of masala chai powder. He also spends 2500 Rs. on paper cups.

The first week, Deepak makes 7500 Rs. selling chai. The second week it rains, so he
only makes 6000 Rs. The third week, he makes 7500 Rs. again. The fourth week is
his best week. Deepak earns 9000 Rs.

B. Read and discuss the vocabulary.

Assets – what the business owns

Examples: cash, property, equipment, or products to sell (inventory)
Liability – what the business owes to others
Examples: loans, taxes
Equity – what the business is worth

Equity = Assets - Liability

C. Read and analyze the scenario and balance sheet below. Answer the question.

Keerthan took out a bank loan of 10,000 to start an internet café. He used the loan to
rent the building and buy furniture. Customers pay cash to use the café, and after one
year, his business has 50,000 rupees in its business account and owns furniture worth
4,000 rupees after one year of use. He has not yet paid back the bank loan.

● How much is Keerthana’s business worth?

98
 Assets are what the business owns. Liabilities are what the business owes
to others.
Cash
Loan 10,000 Bank Loan
Furniture -5,000 Loan taken 10,000
Rent -9,600 Payments made 0
Profits 54,600
Total Loan 10,000
Total Cash 50,000

Furniture
New furniture 5,000
Damages -1,000

Total Furniture 4,000

Equity is the worth of the company.

Total Equity ?

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L202A: Would, Could, Should

A. Discuss the questions below. Use could to discuss possibilities.

Example: If you had super speed, what are three things could you do?
I could run everywhere. I could win the Olympics. I could escape from a tiger.

Ram went to Mumbai to see a football The head of Anjali’s school has asked
match, but the match was canceled. her to organize a festival. What are
What are three things he could do? three things she could do?

If an alien came to Earth tomorrow, If you woke up with four arms, what
what are three things that could are three things you could do?
happen?

B. Discuss the questions below. Use would to discuss hypothetical or imaginary

scenarios.

Imagine you have a chance to win 1 lakh rupees. What would you do for the money?

Example: I would go skydiving. OR I wouldn’t go skydiving.

Would you… What else would you do?

…swim in Antarctica? What else wouldn’t you do?
…touch a crocodile?
…eat a whole cake?
…sing on national TV?

C. Write three pieces of advice. Use should or shouldn’t to give advice or talk about a
good way to do something.

This is Zed. Zed is unhealthy, unhappy, and unsuccessful in his

career. Give him some advice.

Example: You should eat vegetables. You shouldn’t eat lots of sugar.

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 1.
2.
3.
Source: clipart-library.com

D. Fill in the blank with the word that best fits.

should would could

1. I have so much money, I ___________ buy a phone and still have cash left.
2. You __________ not touch a pot when it is hot.
3. My grandfather is so strong, he ___________ lift a car.
4. I __________ never choose to eat a worm.
5. If you were the prime minister, what ___________ you do first?
6. That movie is so funny! You __________ watch it.

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L202B: Growth Mindset 3

A. Guess the famous people who overcame failure or challenges to achieve their
dreams.

1. Who am I? 2. Who am I?

This actor failed to get any big roles for
several years and taught acting
workshops to survive. When he could
no longer pay rent, he moved into an
acting student’s flat and cooked meals
for him in exchange for living there.
This writer was a poor single parent
who needed her friend’s help to pay
rent. Her first novel was rejected by 12
publishers, and her editor warned her
that she would probably not make any
money.

3. Who am I? 4. Who am I?

In his first few years as company
director, two of the company’s
businesses – an electronics company
that he had started and a textile mill –
went bankrupt.
He played for the Indian National
cricket team in 2004, but he was
dropped from the team after a few
matches. Years passed, and he hardly
got a chance to play. When he was in
his mid 30s, players of his generation
were retiring. As an added blow, his
wife left him.

B. Write 3-5 sentences about a time when you did not initially succeed at an activity
during FEA. What did you learn from it?

____________________________________________________________________________

____________________________________________________________________________

____________________________________________________________________________

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____________________________________________________________________________

____________________________________________________________________________

________________________________________________________________

L205A and 207B: Mindset Video Presentations

A. Read the instructions for creating your presentation:

Day 1: - Lesson 205 A

● Your facilitator will make 4 teams and assign a different video to each team.
● Watch the video with your team a few times.
● On a piece of chart-paper, all team members should work together to
emphasize key points from the video and prepare a presentation. Refer to the
video again as needed.

Day 2: Lesson 207 B

● Practice your presentation with your team.
● Every member of your team must speak for at least one minute during the final
presentation.
● Teams will get 6 minutes to present.

B. Tips to keep in mind while planning and presenting:

Does your presentation…

…introduce the topic?
…demonstrate a clear understanding of the topic?
…flow smoothly from introduction to conclusion?

Do you…
…make eye contact with members of the audience?
…speak at an appropriate volume, pitch, and rate?

205B: Workplace Ethics

A. Read and discuss the scenarios below. What is an ethical way you could behave in
the situation?

103
1. While you are cleaning the store where you work, you accidentally knock down
an expensive item that is for sale, and it breaks. What can you do?
2. On your way to work, you see a man who is injured and needs help. If you stop
to help, you will be late for work. What can you do?

3. You see your co-worker using a machine incorrectly. When you try to correct
him, he yells, “I know what I am doing!” What can you do?

4. Your co-worker has not been washing his uniform, and others in your office are
starting to talk about his odor. What can you do?

5. You notice that your co-worker is taking money out of the cash register before
going home in the evenings. You know that she is having some financial trouble
at home. What can you do?

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English Lesson 206: Reading Instructions

Part A- Direction for traveling by road from the FEA to my house:

1. Step out of the FEA, take a left turn.
2. Go straight and turn right from the shoe store.
3. Walk for one minute
4. Cross the petrol pump
5. My house is 2 blocks away from the petrol pump

Part B- Read the instructions and draw:

Instruction 1
1. Draw a small star in the upper left-hand corner of the box.
2. Draw 3 small circles at the bottom right of this page.

Instruction 2
1. Draw a medium size rectangle in the middle of the box
2. Draw two circles inside the rectangle
3. Draw a triangle on the top of the rectangle. The triangle should touch the
rectangle

Instruction 3

1. Draw a tall and short man on the bottom left of the box. Use stick figures
2. Draw two flying kites on the top right of the box
3. In the middle of this box write the answer to 50+28.
4. Circle the answer
5. Write today’s date on the top left of the box
6. Say out loud, “I have finished and followed instructions

Part C- Choose ONE topic and write instructions in 4-5 sentences and discuss with
your classmates:

1. Explain to an elderly aunt how to send a text message from the phone.
2. Share your favorite recipe with a friend.
3. Inform a friend about the FEA admission process.

105
Write instructions in 4-5 sentences

Lesson8: Following Instructions Well

Part A:

Your ability to following instructions will affect your success in studies, workplace and
life. Following instructions in school enables you to learn effectively, do well on tests
and achieve higher marks/grades. In the workplace, understanding and taking
instructions is essential for being an effective worker and taking on more workplace
responsibilities. Following medical instructions is important for your health, and in
emergency situations, instructions can be a matter of life or death.

1. Write down a list of situations where following instructions will help you
succeed.

Part B:

Following instructions well is much more than carefully reading or listening to verbal
instructions.

2. What are some of the steps involved when you are trying to follow instructions?
Write them down in your notebook.

Based on the above discussion, remember that following instructions well is

something that you need to learn.

106
Part C:

You can strengthen your ability to understand and follow instructions. In this lesson,
we will discuss three aspects of this ability.

Active Listening

In other lessons we have learned the skill of active listening. Active listening is
different from just hearing.

Activity: Simon Says

Your facilitator will lead the class in a game of Simon Says.

As you saw from the activity, when you actively listen, you better understand what you
need to do. It may help to pretend that there will be an exam after the conversation.
You can visualize the steps that are being described, repeat them in your head, or
visualize yourself doing the tasks.

Remembering and recording

Sometimes you will receive written instructions, but often instructions will be given
verbally. Whenever possible you should take notes. What differentiates successful
people is taking good written notes; it shows that you are prepared, organized and
want to do the job correctly.

Activity: Learn a recipe

Divide into pairs. Your partner will describe how to make his or her favorite dish. You
should listen carefully to the steps and write them down in your notebook. If you like,
you can try making the recipe at home. Then switch roles.

Checking your understanding

To make sure you understood the instructions, you can repeat them back to the
speaker. You can say: “I’d like to make sure I am understanding the instructions
correctly. I will do X, and then Y, and finally Z.”

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Don’t be afraid to ask questions if you did not understand something. Make sure to ask
detailed questions about what you need to do before you start. If you start the task and
questions arise, it is always better to ask someone for clarification rather than
completing the task incorrectly.

When you finish, check your notes of the instructions, or the written instructions to
make sure you did not miss anything.

Activity: Origami folding

Your facilitator will lead the class in an origami folding activity. This will give you a
chance to practice clarifying instructions and checking your work.

Part D:

Here is a list of steps you can use to help you follow instructions well.

1. Look at the person who is talking.

2. Actively listen: Try to listen intently, not just hear. You can pretend that there is
going to be a quiz after the conversation. Visualize what is being said, repeat it
in your head, or visualize yourself getting the task done.
3. Take notes: Instead of trying to remember everything, write it down.
4. If appropriate, you can repeat the instructions back to the speaker, to make sure
you understood them fully.
5. Show that you understand. (Say, "I understand," "Okay," or "I'll do it.") Make
sure you wait until the person is done talking before you do what is asked. It is
usually best to answer, but sometimes nodding your head will be enough to
show the person that you understand.
6. Ask questions: If you are even slightly unsure of what you are being asked to do,
don’t be afraid to question. Make sure the other person allows you the chance to
find out all the needed details to move forward.
7. Before starting the task, make a checklist: Whenever there is a job that requires
multiple steps, try organizing a to-do list. Check things off as you go to make
sure you don’t miss anything.
8. Then when you’re done, be sure to review your work.
9. Check back with the person to let him or her know you have finished. This
increases the chances that you will get credit for doing a job well. It also means
that somebody else won't have time to mess it up before you check back.

Read and discuss the above list with your classmates. You can also copy the steps in
your notebook.

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Activity: Role Play
In front of the class, two students role play being the manager and employee. The
manager should give the employee instructions to do around the classroom (for
example, move three chairs to the front of the room, clean the whiteboard, jump five
times, and then collect all the books.) The employee should follow the steps on the
above list. The rest of the class can make sure the employee is following the steps and
provide feedback and encouragement.

Part E:

Below are three scenarios. With a partner, read each scenario and analyze it. What
should be done differently in each scenario?

Scenario:
Sunita is nervous about an upcoming examination and this occupies her mind. As a
result, when the teacher gives verbal instructions for an upcoming assignment, Sunita
cannot hold all the instructions in her mind. For this reason, Sunita is not able to refer
to the instructions later when completing the task.

What should Sunita do differently in this situation to better follow instructions?

Scenario:
Rahul reads the instructions for an assignment and then immediately begins to write
the assignment, without planning out his work. As a result, he does not receive
adequate marks on the assignment.

What should Rahul do differently in this situation to better follow instructions?

Parvati wrote down instructions for an assignment, but after completing the
assignment, she did not review the instructions to ensure she followed them correctly
before turning it in.

What should Parvati do in this situation to better follow instructions?

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Lesson 209: The Power of Storytelling

Part 1

Discuss the statement below with the student on your right or on your left -

“People may find it difficult to remember facts, but people remember stories.” Why?

Part 2

Talk to your group members an example of how storytelling would be used in this
context.

Group 1- Selling a product

Group 2- Interviewing for a job

Group 3- Making new friends

Group 4- Leading a team

As you go through each point, discuss with your classmates

Part 3

Now we will practice using the power of storytelling in two situations. First, you
will tell the story of an organization. Choose an organization you admire–a company,
an NGO, a school, or even FEA itself. Then, answer the following questions
individually:

First, think about the purpose of your story. What emotions or ideas do you want to
convey about the organization? What would you like the listener to take away from the
story, or to do? For example, to learn more about this organization? To donate to it?
To apply for a job there?

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_________________________________________________
_________________________________________________
_________________________________________________

Next, think about what facts about the organization you would like to include in the
story:

_________________________________________________
_________________________________________________
_________________________________________________

Now, put the facts in order, maybe add some statements or take others away if they
don’t contribute to the purpose of the story.

_________________________________________________
_________________________________________________
_________________________________________________

Finally, think about the beginning and ending of your story–how do the beginning
and ending fulfill the purpose of your story? What do they leave your listener with?

_________________________________________________
_________________________________________________
_________________________________________________

Now, without sharing the information above, divide into pairs and practice telling the
story of the organization to your partner. After you finish, ask your partner the
following questions:

1. How did you feel as I was telling you the story?

2. At what points were you focused on the story? At what points did you stop
paying attention?
3. What are your thoughts about the organization after hearing the story? Do you
feel like you want to know more about it? Do you want to get involved in it?
Other reactions?

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After you have heard this feedback, modify and edit your story. Your facilitator may
choose a few stories to be told to the whole class.

Part 4

Another useful exercise will be telling the story of a person. This could be a
person you admire, a person close to you, or yourself. Once you have identified a
person for this exercise, answer the following questions individually:

First, think about the purpose of your story. What emotions or ideas you do want to
convey about the person? What would you like the listener to take away from the
story, or to do? For example: to learn more about this person? To go on a date with
them? To hire them?

_________________________________________________
_________________________________________________
_________________________________________________

Next, think about what facts about the person you would like to include in the story:

_________________________________________________
_________________________________________________
_________________________________________________

Now, put the facts in order, maybe add some statements or take others away if they
don’t contribute to the purpose of the story.

_________________________________________________
_________________________________________________
_________________________________________________

Finally, think about the beginning and ending of your story–how do the beginning
and ending fulfill the purpose of your story? What do they leave your listener with?

_________________________________________________
_________________________________________________
_________________________________________________

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Now, without sharing the information above, divide into pairs and practice telling the
story of the person to your partner. After you finish, ask your partner the following
questions:

4. How did you feel as I was telling you the story?

5. At what points were you focused on the story? At what points did you stop
paying attention?
6. What are your thoughts about this person after hearing the story? Do you feel
like you want to know more about them? Do you want to meet them? Other
reactions?

After you have heard this feedback, modify and edit your story. Your facilitator may
choose a few stories to be told to the whole class.

Part 4

Remember that like any powerful tool, storytelling can be used for both positive
and negative purposes. Stories can be used to manipulate peoples’ emotions for
selfish purposes, to persuade people to act with violence and hate, or to consume
unnecessary products. Discuss with your class how you can protect yourself and
others from potential harmful effects of stories, and write your conclusions below:

_________________________________________________
_________________________________________________
_________________________________________________

Lesson 210: Building Confidence

Part A:

Reflect individually on the question below and write the answer in your notebook:

1. Have you ever doubted yourself? Think of a time when you experienced self-doubt and
write about it. Then share with a partner.

It may surprise you to know that almost everyone experiences moments of self-doubt, even those
who have been accepted to the top schools or universities, or risen to the highest positions in
their field. Research shows that even people who seem like they have ‘succeeded’ tend to
underestimate their abilities and overestimate other peoples’ criticisms.

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Accepting stereotypes and labels

Unfortunately, we live in a world where people are given labels that do not match their true
talents and capacities.

What are some of the labels that people give to the following groups?

● Elderly people
● Women
● Doctors
● Young people
● Villagers
● Politicians
● Dark-skinned people

Discuss with your class:

2. Do you think these labels are accurate? Are they fair? Why or why not?

Research shows that when people are constantly exposed to labels or stereotypes about
themselves, they begin to believe them. For example, a child who is always labeled as shy may
become more shy. A student who is always labeled as a ‘bad student’ may become less
motivated to do well in his studies.

Share with a partner:

3. Can you think of similar examples you have seen in your family or school?

Comparing yourself to others

Answer the following questions in their notebooks, then share with a partner:

4. Do people ever compare you to others who are similar to you in age or life stage? How
do you feel about these comparisons?

5. Do you compare yourself to others? How do you feel when you make these comparisons?

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Look at the following comic and discuss:
https://www.zenpencils.com/comic/132-jiddu-krishnamurti-dont-compare-yourself-to-others/

One of the activities that leads to self-comparisons is social media. Research shows that social
media greatly increases the degree to which we compare ourselves to others, leading to feelings
of inadequacy and dissatisfaction. Discuss with your class:

6. Do you think social media presents an accurate picture of other peoples’ lives? Why or
why not?

Remember the following:

When we watch reels and videos on social media, we forget that others are presenting idealized
and specific parts of their lives, making them look much more impressive, beautiful and
enjoyable than they actually are. This makes the reality of life look very different to what we see
on social media, and can cause feelings of inadequacy.

Why should I be confident?

Read and discuss the below statement with a partner:

Every human being has unique talents and capacities. Every person has the right and
responsibility to develop these talents and apply them to benefit themselves, their families, and
the community. Remembering this is the true foundation of confidence. You will have a strong
conviction that the effort you put into discovering and developing your talents will bear fruit.

Based on the above statement, you can use a few methods to strengthen your confidence.

First, research shows that we can get rid of self-doubt by reminding ourselves of our talents and
strengths.

7. List some of your strengths and talents below:

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In addition to strengths and talents, you also have capacities. A capacity is something that you
potentially have. For example, a candle has the capacity to shine, but it needs to be lighted. A
pencil has the capacity to write, but it needs to be sharpened.

8. In your notebook, make a list of the capacities you have which have not yet fully been
developed:

9. How do you think these capacities might be developed in your life?

Fear of failure

We have already discussed previously how you can develop a proper attitude towards failures
and setbacks, which are necessary for growth. Reflect on this question: could you develop the
above capacities without failures and mistakes? Why or why not?

Obstacle course activity:

Your facilitator will set up an activity where you need to walk through an obstacle course with
your eyes covered.
First, you will walk through the obstacle course on your own.
Next, your classmates will guide you with verbal instructions.

Discuss the following questions:

10. How did you feel when you were trying to find your way through the obstacle course by
yourself during your first try?
11. How did the second try compare to the first? How did you feel hearing your classmates’
voices and instructions?
12. How did you feel during your third try?
13. For those who were guiding a classmate during their third try through the obstacle course,
how did you feel?
14. How does the exercise relate to confidence and self-doubt?
15. What did the exercise teach you about encouragement and mutual support?

Please write a short individual reflection on what you learned from this activity about confidence
in your notebook.

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Lesson 211: Personal Reputation

Part 1

Imagine that after five years of working in a company, you will be moving to a new
city and will need to apply for new jobs. You ask your supervisor to write a letter of
recommendation for you. A letter of recommendation is usually written by your old
employer, and describes your strengths, weaknesses and accomplishments in the
workplace. Below, draft the letter of recommendation you hope your employer would
write for you. Make sure you include one paragraph describing how your co-workers,
or workers that you manage, see you.

__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________
__________________________________________________

Part 2-

Scenario 1: Samantha has a habit of gossiping about her classmates. One day, she
spreads a rumor about one of her classmates stealing money from another student's
bag. The rumor quickly spreads throughout the school, and the classmate who was
accused is now being treated poorly by others. Discuss the potential consequences of
Samantha's actions on her reputation and the reputation of the classmate who was
falsely accused. What could Samantha do to repair the damage?

Scenario 2: John is known for frequently submitting his assignments late. His
colleagues often have to cover for him during group projects, which leads to
frustration and decreased trust in John's reliability. Discuss how John's behavior
might affect his reputation among his peers and managers. What steps could John
take to improve his reputation and build trust?

Scenario 3: Rohan is an active user of social media, and he often posts pictures and
comments without considering the potential consequences. One day, he shared a
video where he and his friends were driving rashly. The video goes viral, and it reaches

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the school administration and Rohan’s parents. Discuss the potential impact of this
incident on Rohan’s personal reputation, both within his school community and
beyond. What actions can Rohan take to address the situation and rebuild his
reputation?

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Lesson 212: Reasoning

Part A:

Pyramid:

Iceberg

Part B:

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Read and discuss the following quotes:

“Your beliefs become your thoughts,

Your thoughts become your words,
Your words become your actions,
Your actions become your habits,
Your habits become your values,
Your values become your destiny.”

- Mahatma Gandhi

“When a person acts without knowledge of what he thinks, feels, needs, or wants, he
does not yet have the option of choosing to act differently.”

- Clark E. Moustakas (an American psychologist)

“Men are disturbed not by things, but by the views which they take of them.”

- Epictetus, 1st century A.D.

Drawing activity:

Now draw a picture in your notebook showing the relationship between beliefs,
thoughts, feelings and actions. Then, share the picture with a partner and explain
what you drew.

Part C:

Writing exercise:

In your notebook, write down what reasoning means. Why do you want to strengthen
your powers of reasoning?

Part D:

Practice questioning beliefs

1. Write down in your notebook three beliefs you have about your education or
career.

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 2. Explain to your partner why you believe these things. Where did these beliefs
come from? Partners should ask questions to help each other identify these
beliefs.

3. Are these beliefs true? Explain your answers.

4. Are there any beliefs that you have held until now, but you would like to
change? What would you like your new belief to be?

Part E:

Practice identifying incorrect thoughts

Which of the following are examples of incorrect thinking or bias? Discuss with a
partner and share your answers with the class.
1. Anil is in his last year of secondary school. He has end of year exams coming up
in a few months. He thinks: “The exams are quite difficult, but I study hard and
I will work hard. I think I will receive good marks.”

2. Anjali has decided to be a teacher. She wants to stay in her village. There is one
teacher’s post at the village school, and there is already a young teacher who
recently began working there. Anjali plans to take the teachers’ exam and apply
for the job.

3. Devansh has decided to move to a nearby city. He does not have a job yet, but he
has an uncle in the city who has friends in several local businesses who are open
to hiring Devansh. Devansh has also researched other entry-level jobs in the
city and is planning to apply to three of them. Devansh is confident that he will
be able to build a career in the city.

4. Prakash wants to be an IAS officer. His friend in the village has recently passed
the exam and received a government post, and four of his friend’s relatives
have also received government posts over the past few years. Prakash has
already taken the IAS exam twice but has not yet passed. He will take it again
next year. He does not have other career plans because he is confident he will
eventually be able to receive a government post.

Part F:

There are a few different ways we can fight against biased thinking.

Practice asking yourself difficult questions

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One solution to biased thinking is to find more information, knowledge and
experience to light the way. We can ask ourselves: “What else do I need to know to
make a good decision?” and “Where can I get this information?”

Another is to ask ourselves difficult questions. For example, we can ask: “What is the
evidence to support this idea?” or “Am I confusing a small chance of a certain
outcome with a big chance of the outcome?”

We can also ask whether emotions or fears are affecting our thoughts. We can ask:
“Are my decisions based on feelings rather than facts?” “Am I making excuses?”
When we make excuses, we may say to ourselves: “I’m not afraid; I just don’t want to
go there.” Or “I don’t want to apply for the job because I don’t have time.”

Now, in your notebooks, write a letter of advice to Anjali or Prakash (from the
scenarios above), giving them some of the above suggestions according to their
circumstances.

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 Lesson 213: Greed and Shortcuts

Part A

Study the following story1 with your facilitator:

“There are times when we all need something that we do not have. To work for that which
we desire is worthy of praise. However, if it is not controlled, desire can become greed, and
greed can become our master.

A dog found a nice juicy bone lying in the trash. He quickly grabbed it and headed
home, imagining all the time the pleasure of eating the bone in peace. On the
way, he had to cross a small river that ran through the village. As he stepped on the
plank used for crossing, his eyes fell on a delightful sight. There in the calm waters of
the river was another dog, just like himself, with a delicious looking bone in
his mouth.

“This is really my lucky day,” he thought. “Surely I can take that bone away from this
silly dog. By the time he gets out of the water, I will have reached home.” But the
moment he opened his mouth, his own bone fell into the water and disappeared. All he
could see, then, was the other dog staring back at him with a sad look on his face. It
was the face of a disappointed dog who had lost not one but two delicious meals.

COMPREHENSION

Answer the questions below in complete sentences.

1. What did the dog find lying in the trash?

__________________________________________________

__________________________________________________

2. What was the dog imagining while he headed home with the bone?

__________________________________________________

1
This story and exercises are excerpted from a textbook for young people called Walking the
Straight Path, with copyright owned by the Badi Foundation, Macau 2002, Development
Learning Press.

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__________________________________________________

3. What delightful sight did the dog see while crossing the river?

__________________________________________________

__________________________________________________

4. What do you think he really saw?

__________________________________________________

__________________________________________________

5. What do you think kept the dog from seeing what was really there?

__________________________________________________

__________________________________________________

6. Why did he think he would be able to take the second bone and get away?

__________________________________________________

__________________________________________________

7. What happened when he tried to take the other bone?

__________________________________________________

__________________________________________________

8. How did the dog feel after losing both bones?

__________________________________________________

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__________________________________________________

Part B

Discuss the following question with your class:

“Is it a sign of greed to want to improve our lives?”

Now write your thoughts in your notebook.

Part C

The story shows what happens when greed becomes our master. When we are
motivated by greed, we become easy to cheat and easily make bad decisions.

All scams work because they can use greed to control people. People become excited
by large sums of money or the promise of cures. This desire takes over their rational
powers and their decision-making weakens.

Consider the following scenario:

Neeraj wants to get a government job, because someone told him that with this post,
he can receive many bribes and supplement his salary.

Neeraj needs to take an important exam to reach X. Someone told him he can get the
test answers beforehand by paying a small sum. This will allow him to get good marks
and achieve X.

These scenarios show that greed is self-defeating. Like the dog in the story who lost
his bone, when controlled by greed we often lose something precious to us.

Part D

End this lesson by discussing with the class:

If greed is not your master, what should be?

Your discussion should show that it is the balanced well-being of ourselves, our
families and our communities that can guide us to make right decisions.

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L214A: Digital Learning Final Project

A. Record your research in the organizer below. Write the main points as bullet
statements.

City:

History

(e.g. important rulers,

battles, famous people)

Facts

(e.g. population,
culture, famous foods)

Famous Places

(e.g. palaces, religious

buildings, museums,
parks, art)

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L214B: Workplace Rights

A. Read the suggested steps to take if your rights are being violated.
Can you give an example of when and how you might take each step? Be specific!

Protect yourself and others -

Leave a violent situation, call for help if needed, manage your
emotions, and find out what you need to do to stay safe.

Talk to someone who can help -

Consider all options. Who can help you manage your emotions? Talk
through the problem? Get the right information? Take helpful action?

Know your rights -

If there is a company rule or a law that protects you, knowing it and
referring to it can sometimes help change the situation.

B. Read and discuss the scenarios. With the steps from Part A in mind, discuss how
you would react. Be specific - Who would you talk to? How would you find out about
your rights?

1. You and your co-worker have the exact same job, but you find out that he is
paid 50% more than you. You believe that it may be discrimination against you
because of your religion, but you are not sure.

2. Your supervisor sees you accidentally breaking a rule at work. She insists that
you pay her bribe money or else she will have you fired.

C. Two Truths and a Lie. Two of these are real laws or rules in India, and one is not.
Can you figure out which statement is false? Practice researching your rights online to
find out.

1. Only female police officers can arrest women.

2. A shopkeeper may not charge less than the price printed on a product.

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 3. If a gas cylinder blasts while you are cooking, the gas company must pay the
victim 50 lakh rupees.

L215: Career Fair 1

A. Checklist - Are you ready to attend a career fair?

Register (if needed) Bring your resume

Research companies and

Bring a notepad and pen
prepare questions

Dress professionally
Prepare your introduction-

B. Introduction or “Elevator Speech”

Write a 4-5 sentence elevator speech that includes the following information:

● Introduce yourself
● Your education and relevant experience
● Your skills or what makes you unique
● Your career goals – why you are excited about a job opportunity
● Closing – ask to leave resume or contact them for more information

L216A: English Presentation

A. Fill out the chart with an outline of your presentation.

Theme: discrimination or growth mindset

What is the problem?

How do the characters feel? How do they react? What are the consequences?

What is the solution?

What changes? How do characters feel?

128
Who are the characters? Where and when does it take
place?

L216B: Career Fair 2

A. Choose 2 companies you would most want to speak to at a career fair.

Riddhi’s Real Estate: Recovery Plus Health Star Academy

Receptionist Clinic Preschool Teacher
Physiotherapy Assistant
● Seeking an office ● Hiring a teacher for
receptionist to ● Seeking an intern a classroom of
schedule interested in health twenty children,
appointments, enter care to assist age 3
data, and stock physical therapist. ● Experience with
supplies. ● Skills in children required
● Basic knowledge of communication ● Monday-Friday
computers required. ● Education or 8am-3pm
● Full time experience in health ● Starting salary Rs.
● Starting salary Rs. care preferred 10,000-16,000
14,000-18,000 ● Starting salary Rs. monthly
monthly 10,000-15,000
monthly

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 Total Tech Coffee Club: Excellent Events
Salesperson Server/Cashier Photographer

● In-store computer ● Seeking a server and ● Seeking a

and phone sales and cashier for café photographer to
repair ● Preference to capture special
● Some IT experience applicants with events
preferred basic English skills ● Freshers accepted
● Strong ● Part time ● Experience with
communication ● Starting salary Rs. photography or
skills are a plus 9,000-12,000 photo editing a
● Full time ● Opportunity to plus
● Starting salary Rs. advance to manager ● Strong
12,000-15,000 position after 4 interpersonal skills
monthly months required
● Full time,
weekends
● Starting salary Rs.
15,000-20,000
monthly

B. Write 3 meaningful questions to ask the companies you selected.

L217A: English Presentation

A. Read the script and notice how it is written. Discuss the questions below.

Narrator: Whenever the animals of the forest had a problem, they went to
Grandmother Owl. She had lived a long time and was known for her wise advice.

Wolf: Grandmother Ow-woooooo-l! My stomach aches. What should I do?

Grandmother Owl: Oh dear, Wolf. Try chewing an onion. You’ll feel better in no time.

[Wolf staggers away, gripping his stomach.]

Narrator: One day, Grandmother Owl had to leave the forest to visit her sister.

Grandmother Owl: Be good, Ollie. I’ll be home soon. [She blows a kiss and exits.]

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Ollie: That means I am in charge now!

Discuss:

-What did you notice about how the script was written?
-What is included besides the dialogue (spoken lines)?
-What is the purpose of the narrator?

B. Guidelines for writing your script.

● Use your outline from L160A to guide your story.

● Write the script in your notebook. Include dialogue and actions.
● Each group member should say at least 5 sentences.
● Your play should be 6-8 minutes long.
● After you finish your script, write 2 discussion questions for the class.

L217B: Avoiding Job Scams

Case Study Part 1:

An FEA student found a job training program that would expedite the process for him
to get hired at a company. The program cost 3000 rupees, which would be refunded
after two weeks of working at the job. Although his career counselor had warned him
against paying money to get a job, the student was having financial difficulties and
desperate to start work. He paid the 3000 rupees for the program.

Think-Pair-Share:

- What do you think happened?

- If you are struggling financially and you lose money to a scam, you are worse off
than before. How do you decide whether it is worth the risk to pay money to get a job
and start earning?

Case Study Part 2:

The student’s money was never refunded. When he tried to track down the company,
it seemed to have disappeared without a trace.

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Small Group Discussion: 15 mins.

Make groups of 4-6 students. Give students 10 minutes to share any experiences they
have had or that they have heard about involving job scams.

Ask:

- What happened?
- What could be learned from it to avoid similar scams in the future?

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Reflect on the points discussed in class and write down the main ideas.
How can you stay smart and open-minded during your job search?

Be Smart Be Open-Minded

Scammers rely on people who urgently There are real jobs out there, too!
need work and who are not familiar Don’t worry so much about scams that
with the job hiring process. Stay alert you miss a great opportunity.
for job scam warning signs.

What can you do to be smart when What can you do to stay open-minded
applying for jobs? when applying for jobs?

L218: Navigating City Life 2

A. Read and discuss the following scenarios.

1. Anjana moves to the city to find a job at a hotel. She rents a flat and uses half of her
savings to pay one month’s rent. She spends three weeks looking for a job, but she is
not sure where to start. She does not know anyone in the city and doesn’t know her
way around. It is almost time to pay the next month’s rent, and she has not found a
job. She is not sure if she should spend the rest of her savings to pay rent or return
home to her village.

-What could Anjana have done differently to be better prepared to move to the city?

2. Ahmed wants a career as a business manager. He finds a job online at a packaging

plant in the city. He goes to the city for an interview, and he is hired for the job. Ahmed
does not discuss his move or career goals with his family, and they are upset when he
leaves. Ahmed saves a little money from his job, and he hopes to be promoted to an

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assistant manager. But after six months, his family heavily pressures him to return to
the village. Ahmed quits his job and does not come back to the city.

-What could Ahmed have done differently to continue to pursue his career?

B. What do you need? Discuss the questions below.

1. Which 3 things do you think are most important to have before moving to the
city? Why?

2. How can you get them?

A visit to the city Someone you know Housing in the city Family supportive
in the city of choice to move
to the city

Funds for getting A map of the city A job in the city A bus pass
started

L219: Financial Decisions & Weddings

A. Read and discuss the information below. How does it affect your decision-making
about wedding finances?

A.

It is estimated that on average, a person in India will spend one-fifth of all the
money they earn in their lifetime on a wedding. Weddings in Northern India often
cost around 70,000 rupees for clothing, food, decorations, invitations, and more.

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B.

More than 60% of Indian families borrow large amounts of money from money
lenders to pay for wedding expenses. Private money lenders often charge extremely
high interest rates, making it nearly impossible for families to repay their debts.
Some families who cannot pay back money lenders become bonded laborers,
working up to 18 hours per day in brick kilns, construction sites, rice mills, or steel
factories.

C.

Each year, around 7,000 women in India are killed or die by suicide because of
harassment over dowries, called ‘dowry death.’ Many victims of dowry deaths have
already paid their dowries, but their husbands’ families abuse them and pressure
them for more.

D.

Giving or taking a dowry has been against the law in India since 1961. It can be
punished with at least five years in prison and a fine of 1400 or the total price of the
dowry, whichever is more.
source: www.aljazeera.com

L220A: English Presentation

A. Edit your presentation. Use this revision checklist to guide you.

Use this Student Activity Book or online resources as a reference when you need help.

My Group

The story
Does it have a clear problem and solution?
Can you tell who the characters are and what they are doing?
Is it interesting, with lots of details?

The grammar
Does it make sense?
Did you use complete sentences with the words in the right order?
Did you choose the correct vocabulary words?
Did you form the verbs correctly to show actions in the past, present, or future?
Is it clear who or what each sentence is talking about?

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Peer Review:

The story
Does it have a clear problem and solution?
Can you tell who the characters are and what they are doing?
Is it interesting, with lots of details?

The grammar
Does it make sense?
Did you use complete sentences with the words in the right order?
Did you choose the correct vocabulary words?
Did you form the verbs correctly to show actions in the past, present, or future?
Is it clear who or what each sentence is talking about?

Comments:
L220B: Problem Solving - Workplace Challenges

A. Read and discuss the scenarios. What is the best solution you can think of?

Scenario 1: First Day On The Job

On her first day at her new job, Sheila discovers she is not prepared for the fast pace,
sophistication and skill level in her new department. By noon, she feels underskilled
and unprepared to meet her department's challenges.

Her co-worker Neha asks Sheila to join her for lunch. Sheila is glad Neha is so friendly
to her, and she relaxes a bit. During lunch, Neha tells Sheila that their manager, Mr.
Vishal, is in trouble with his superiors. Next, Neha says that Jimmy, the computer
programmer, spreads rumors and is not to be trusted. She adds that Mr. Tushar, the
accountant, is an alcoholic and frequently takes sips from a whisky bottle on his desk.

Neha asks Sheila to join her for coffee after work. She says, "Trust me, Sheila. Once
you understand how screwed up everyone is around here, you'll do fine."

● What might happen if Sheila gets close to Neha?

● What should Sheila do?

Scenario 2: Absenteeism

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Krish has recently started a new job, but he can’t miss his cousin’s wedding. He asks
his supervisor for two days off to travel and attend the wedding. His supervisor kindly
agrees that he should not miss the wedding and says they will all help cover his work.

Krish has a great time at the wedding. His cousin asks him to stay an extra day to help
clean up and take care of visiting family members. Krish knows he should get back to
his job, but he can’t say no to his cousin. Besides, his supervisor did not seem to mind
that he was gone, so he extends the trip. The next morning, Krish’s flight is cancelled.
Instead of taking a train, his cousin tells him to relax and take a flight that night.

Krish returns to work two days later than planned. He is so busy telling his co-workers
and supervisor how much fun he had at the wedding that he forgets to thank them for
covering his work. Soon, he notices tension between himself and his co-workers.

● What mistakes did Krish make?

● What can he do to solve the problem?

Scenario 3: What's Your Style?

When Javed starts at a new job, he introduces himself to everyone and is very friendly.
He seems confident and ambitious. He gives his opinions freely, and even though he
has just started the job, he shares ideas for how the company could improve.

Aaisha has worked at the job for two years. She has spent time learning and listening
to others, and now she is very good at the job. She likes that Javed is so friendly and
eager, but she does not feel he understands the job well yet. At a meeting, Aaisha is
sharing the status of her project, when Javed interrupts her to give a friendly
suggestion. Aaisha is too frustrated to even consider whether his suggestion is good.

● What could Javed do differently to establish himself at his new workplace?

● How can Aaisha handle the situation?

Scenario 4: Are You Ready?

Before Dev went home from his job as a cook on Friday night, the restaurant manager
informed him that she would be taking the next two weeks off. She appointed Dev to
take her place starting Monday.

Although Dev has more seniority than the other employees and is an excellent cook,
he doesn't feel confident in handling the manager's job. Dev doesn't feel comfortable

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dealing with the customers, using the cash register, or handling conflicts that may
arise between employees. He is worried he will fail at filling her shoes.

● What should Dev do?

Scenario 5: Moving Up, So Fast?

Rohini feels great about her new job. Her supervisor seems happy with her
performance. She's learned quickly and is proving to be a good employee.

Most people at the factory are close to one another and seem like a family. Rohini
hasn't spent time getting to know them since she has been spending her time learning
her new job. Now, she can perform her job as well as or better than the other workers.

Lately, Rohini’s been thinking about the possibility of becoming a supervisor at the
factory. Since the job comes so easily to her, she feels ready for a new challenge. She
plans on making an appointment with her supervisor next week to discuss what steps
she would need to take in order to move up to a supervisory position.

● What problems could it cause if Rohini applies to become a supervisor?

● What should Rohini do?

● L221B: Career Plan

My career goal is -

● Write as many steps as necessary for your plan to reach your goal.

● Focus on only the first two columns as you create your plan.

● Later, check them off as you complete each step. Remember that your plan
may change!

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 When?
To reach my goal, I will…

Step 1:

Step 2:

Step 3:

Step 4:

Appendix

Cut up activities

L179: Shopping & Sales

Clothing Store:

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Jewelry Shop:

Electronics Shop:

Shopper:
₹ 500 ₹ 500 ₹ 100 ₹ 100

₹ 50 ₹ 50 ₹ 100 ₹ 100

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For help with finding jobs, write to FEA career counselors:

WhatsApp: 96505 97687 | 95600 76794

Email: JobHelp@FEAIndia.org