Quality care for patients or something that we can improve (as per existing services or things):

1. Replacement register for pharmacy

(Many times, pharmacy staff are changing drugs without informing or asking a doctor; there are histories
of drug reactions in patients whose drugs are changed.).

(It might be helpful for the future availability of medicine, and there will also be written proof of the
changed medication.)

2. To train or ask the security guard to guide the patient to reception who is new to this centre or
came to ask anything.

(New patients are not receiving a proper answer or getting proper guidance.)

3. To modify or change the billing system

 At the end of the day, the amounts of billing for both software rarely match.
 Whenever many patients came at a time, staff was unable to handle them or made mistakes at that
time.

4. Changes in the dental department

 Doctor’s name on letterhead (At now, we have six dental surgeons after they prescribed medication or
other advice; many times other doctors or others couldn’t recognize their names.)
 Payment receipt for better convenience

5. Lab report turnaround time should be revised or be fixed

(Many times, a consulting doctor or patient is suffering because of the unfixed timing of blood reports.)

6. Incident/complaint register

In recent days, many patients or doctors have suffered as a result of a staff mistake. The suggestion for that
is an “incident register." There we can mention the description and take action on it (it will also be helpful in
the future).
 7. Staff leave policy

Present, If staff take leave on prior days, on the spot (or just by phone), or will be absent, their
consequences are the same (1-day salary deduction).

That should be changed to: Staff needs to inform and submit their leave form at least 24 hours prior to
their leave (unless there’s any such emergency). If any staff will take leave without prior notice or will be
absent without informing, there should be consequences of a salary deduction (1.5x or 2x).

8. Staff SOP

(The SOP of staff should be revised and upgraded with time.) (In the past few months, many things have
changed, including staff’s responsibilities.)

 What can we do (new)

Fixed camp on certain day

Monthly staff training/meeting

We can tie up with other institutes for camp/programs

Doctors meet on regular basis

We can plan-out general practitioner/physicians meet/CME (sponsored)

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