9 9

TLE–HE-FRONT OFFICE
SERVICES
Quarter 3 – Module 2:
Hotel Reservation Systems

NegOr_Q3_FOS9_Module2_v2
TLE Grade 9
Alternative Delivery Mode
Quarter 3 – Module 2: Hotel Reservation System
Second Edition, 2021

Republic Act 8293, section 176 states that: No copyright shall subsist in any
work of the Government of the Philippines. However, prior approval of the
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impose as a condition the payment of royalties.

Borrowed materials (i.e., songs, stories, poems, pictures, photos, brand

names, trademarks, etc.) included in this module are owned by their respective
copyright holders. Every effort has been exerted to locate and seek permission to
use these materials from their respective copyright owners. The publisher and
authors do not represent nor claim ownership over them.

Published by the Department of Education

Secretary: Leonor Magtolis Briones
Undersecretary: Diosdado M. San Antonio

Development Team of the Module

Writer: Pamela May A. Cadorna
Editors: Joseph S. Mapili & Leila G. de Guzman
Reviewers: Joseph S. Mapili & Jesusa D. Paladar
Typesetter: Joseph S. Mapili
Management Team: Senen Priscillo P. Paulin, CESO V Rosela R. Abiera
Joelyza M. Arcilla, Ed.D Maricel S. Rasid
Marcelo K. Palispis, Ed.D Elmar L. Cabrera
Nilita L. Ragay, EdD
Antonio B. Baguio, Jr., Ed.D.

Printed in the Philippines by ________________________

Department of Education –Region VII Schools Division of Negros Oriental

Office Address: Kagawasan, Ave., Daro, Dumaguete City, Negros Oriental

Tele #: (035) 225 2376 / 541 1117
E-mail Address: negros.oriental@deped.gov.ph
Introductory Message

This Self-Learning Module (SLM) is prepared so that you, our

dear learners, can continue your studies and learn while at
home. Activities, questions, directions, exercises, and
discussions are carefully stated for you to understand each
lesson.
Each SLM is composed of different parts. Each part shall guide
you step-by-step as you discover and understand the lesson
prepared for you.
Pre-tests are provided to measure your prior knowledge on
lessons in each SLM. This will tell you if you need to proceed on
completing this module or if you need to ask your facilitator or
your teacher’s assistance for better understanding of the lesson.
At the end of each module, you need to answer the post-test to
self-check your learning. Answer keys are provided for each
activity and test. We trust that you will be honest in using these.
In addition to the material in the main text, Notes to the Teacher
are also provided to our facilitators and parents for strategies and
reminders on how they can best help you on your home-based
learning.
Please use this module with care. Do not put unnecessary marks
on any part of this SLM. Use a separate sheet of paper in
answering the exercises and tests. And read the instructions
carefully before performing each task.
If you have any questions in using this SLM or any difficulty in
answering the tasks in this module, do not hesitate to consult
your teacher or facilitator.
Thank you.
 What I Need to Know

Front Office Services module is designed for a high school student to develop
the knowledge, skills and attitudes for the task related to front office. It covers
competencies that a person must achieve to access information to meet the
required scope and purpose, conduct further search if information is insufficient,
select required information, place order for any information that requires purchase,
download/print information in accordance with system procedures and needed
requirements, and organize information in a suitable format use.

After going through this module, you are expected to:

1. Identify the different types of automated hotel reservation systems.
2. Familiarize with the differences the types of automated hotel reservation
systems.
3. Realize the advantages of using automated reservation processes.

ii NegOr_Q3_FOS9_Module2_v2
 What I Know
Directions: Arrange activities done by front desk during reservation stage. Write
the numbers 1 to 6 (1 being the first step and 6 the last step) on the blanks
provided before each item.

_____ Receive reservation request.

_____ File reservation according to property standards.
_____ Complete, explain and confirm reservation details of customer bookings.
_____ Record details of reservations.
_____ Advise others on reservation details.

_____ Determine request availability of room.

Lesson
Hotel Reservation Systems
2
A hotel reservation system is a complicated software program that arranges
guests' dates and lengths of stay, as well as collects money.
It allows clients to select their rooms at the time of booking, and more
advanced systems even allow customers to order extras like wine, flowers, fruit, or
other essentials to be delivered to their hotel when they arrive.

1 NegOr_Q3_FOS9_Module2_v2
 What’s In

Directions: Write TRUE if the statement is correct and FALSE if it is incorrect.

Write it on your activity notebook.

1. Accommodation is booking or reserving of a room by a guest.

2. Reservation is one of the main functions of front office department.
3. A hotel reservation system enables guests to schedule dates and length of
stay, room selection, extras, and payment all in one place.
4. A hotel reservation system works by processing secure online reservations
made through a hotel's website.
5. A confirmed reservation means that you have not yet paid, but the hotel
agrees to hold a room for you based on some condition.
6. Reservation is all about making room — it can mean a room or place where
you will stay.

Notes to the Teacher

Let the learners to read and understand the learning objectives. Before
going through this module, answer the questions in What I Know and refer
to the answer key for corrections. Do the different tasks: What’s New,
What’s More, What I have Learned, What I can DO, and the additional
activities. Finally, answer the assessment and refer to the answer key for
correction. After doing all the tasks, the teacher will inform the learner for
his/her progress.

NegOr_Q3_FOS9_Module2_v2
2
 What’s New

Directions: Answer the following questions below. Write your answer on your
activity notebook.

1. Have you ever tried booking a hotel room through the internet? If yes,

2. What online booking engines do you used? (ex. Trivago).

3. List down the steps in booking a hotel room.

Essay Rubrics
Areas of
Assessment 10 points 7 points 4 points 1 point
Presents ideas Presents ideas
in an original in a consistent Ideas are too Ideas are vague
Ideas manner manner general or unclear

Organization Strong and Organized Some No

organized beg/mid/end organization; organization;
beg/mid/end attempt at a lack
beg/mid/end beg/mid/end

Understanding Writing shows Writing shows a Writing shows Writing shows

strong clear adequate little
understanding understanding understanding understanding

Mechanics Few (if any) Few errors Several errors Numerous

errors errors

What is It

In this day of rapid breakthroughs in computerization and technology, the front

desk is expected to deliver efficient and dependable services to guests while
utilizing technology to its full potential. The impact of technology on the workplace,
particularly in the hospitality industry, has boosted the rate of production and the
speed with which bookings are made. In the hotel sector, technology has aided
workers in becoming more productive and visitors in being more satisfied with their
services than ever before. What used to take hours can now be completed in
minutes.

3 NegOr_Q3_FOS9_Module2_v2
What Is a Hotel Reservation System?

Traditionally, a hotel reservation system was defined as a system that

enabled a hotel or group of hotels to manage front office capabilities, such as
booking reservations, guest check-in/checkout, room assignment, managing room
rates, and billing.

It is a software application used by hotels to allow customers to make secure

online reservations in these days of computerization and automation. Not only can
this reservation system be linked to your present website, but it can also be linked
to Facebook. This allows guests to book accommodations via social media at a time
that is convenient for them.

These reservation systems can give hotel operators with other tools in
addition to allowing guests to book straight online. A channel manager, for
example, might be part of the reservation system, allowing hoteliers to distribute
their products and live availability to their complete network of online agents at the
same time.

Furthermore, it unifies all of the hotel's important operations onto a single

platform. It gives you real-time information about the hotel's lodgings, reservations,
restaurants, spas, bars, and other services.

Types of Reservation System

There are several types of hotel computerized reservation system, but for this
lesson, the four types (see below) will be discussed.

1. Property Level (Property Management System (PMS))

2. Central Reservation System (CRS)
3. Global Distribution System (GDS)
4. Internet Distribution System (IDS)

4 NegOr_Q3_FOS9_Module2_v2
 A. The Property Level Reservation System

The computerization of the front office is a part of the Property Management

System (PMS), wherein all the departments of a property/hotel are linked to the
mainframe.

(Kzenon n.d.) (Kuliasz n.d.)

A hotel PMS is defined as a computer program that enables a hotel or group of

hotels to manage front office capabilities, such as booking reservations, guest
check-in/checkout, room assignment, managing room rates, and billing. A hotel
PMS replaced time-consuming, paper-intensive processes. Time-consuming, paper-
intensive processes were replaced by a hotel PMS. It unifies all of the hotel's critical
activities onto a single platform. It gives you real-time information about the hotel's
lodgings, reservations, restaurants, spas, bars, and other services.

The property management system consolidates data from all hotel

departments automatically for unified control, better decision-making, and the
elimination of paperwork. The key aspect of the program is its interaction (or
interface) with external third-party systems, such as payment processors or
revenue managers. As a result, the growth of PMS will offer even more value for
hoteliers by including digital marketing platforms, energy efficiency, reputation
management systems, and so on.

Advantages of using PMS in hotel reservation systems

1. Time Efficiency The number one benefit of using a PMS is saving
time. One of the biggest problems hoteliers face is being
time-poor. With a PMS, you will reduce time spent on
admin, increase time available for backlogged tasks,

5
NegOr_Q3_FOS9_Module2_v2
 and most importantly, free up time for yourself.
2. Enhanced Provide anytime, anywhere service to your guests
check-in/check- using a mobile-enabled cloud-based hotel PMS.
out capabilities Untether your front-desk staff so they can check guests
in, assign rooms, enable guest services, and check
guests out wherever there is internet connectivity
3. Improved Instant updates on housekeeping mobile devices
housekeeping when customers check out increase housekeeping
service efficiency, freeing up rooms for cleaning. Increase room
management flexibility and increase reaction time for
room-service duties. Determine and manage room-
maintenance requirements, ensuring that rooms are
clean and in good working order.
4. Integrated hotel Utilize prebuilt connectors to accounts receivable,
back-office accounts payable, payment gateways, hospitality
systems industry apps, and property infrastructure devices to
connect operational and finance processes. Accounts
receivable and commission management should be
integrated. For speedier, more accurate billing, ensure
correct guest folios.
5. Effective hotel Using real-time rate and availability control across
distribution distribution channels, you can boost room occupancy
management and ADR. Increase revenue by utilizing direct booking
channels on the brand's website.
6. Improved hotel With broad rate-setting options and advanced rate-
revenue management features for manual and semi-automated
management revenue management, managers will be able to increase
ADR.
7. Better managed With reporting and analytics, you can centralize
customer data and secure client data while also improving the quality
and accuracy of guest profiles. To develop more tailored
bundles and services, you must first understand client
purchasing behaviors. Ensure that national and
international data-compliance requirements are followed.
8. It gives you an Even today, many small hotels lack the ability to
advantage over accept online reservations. There are fewer people staying
your at those areas, and an online booking system can provide
competitors. you a competitive advantage.
9. It improves your When you receive a reservation, your availability is
efficiency as a updated quickly across all of your channels, not just in
business. your own system. You'll save time on administrative work
while also lowering the chance of your hotel's rooms
being overbooked.
10. User-friendly A rising percentage of travelers are booking their rooms
purely through internet reservations, and if you don't
have this capacity, you'll lose a lot of business.

6 NegOr_Q3_FOS9_Module2_v2
 With the benefits of having a PMS in a hotel outlined above, today's hoteliers
can provide the experience visitors seek while still managing their business
efficiently. A hotel PMS has numerous advantages for a hotelier's business.
Because the consumer's travel journey begins with selecting a destination while
also shopping for a hotel, hoteliers are challenged to provide a personalized guest
experience while also operating a profitable hotel business. Their pre-stay shopping
and booking interaction, on-property engagement with the hotel and its staff, in-
room experience, and post-stay sharing of feedback on social media are all part of
their guest experience.

Different Types of PMS Application Software Available for Use in Hotels:

1. eZee Absolute—is a cloud-based software that provides multi-property
administration and has many integrated elements that perform certain tasks.
The eZee Absolute front office module takes care of reservations and
housekeeping, as well as performing a night audit that may be programmed
either automatically or manually. It's an eZee Technosys product.

2. Hotelogix— Hotelogix is another PMS for small properties. This PMS, on the
other hand, is appropriate for hotels and resorts. It contains a powerful channel
management module, as well as third-party connection with reservation
platforms and customization options.

3. Vreasy—Vreasy is another option for managing vacation rental properties. It

contains a well-developed back-office module with the ability to delegate tasks to
all employees, starting with the front desk and ending with housekeeping, as
well as its own communication platform.Hotelogix is another PMS for small
properties. This PMS, on the other hand, is appropriate for hotels and resorts. It
contains a powerful channel management module, as well as third-party
connection with reservation platforms and customization options.

4. Protel PMS— is a multi-property management software for both large chains

and independent hotels.

5. Stays PMS— is a brand-new property management system created specifically

for holiday rental properties. It comes with a channel management system that
connects to over 40 different distribution channels, including Airbnb,
Booking.com, Expedia, and HomeAway. Despite the fact that this property
management system was not created with hotels in mind, it contains all of the
features of a standard hotel property management system.

6. Little Hotelier— is a cloud-based hotel management system for small hotels

such as B&Bs, hostels, and guesthouses. SiteMinder powers the PMS, which
interfaces with this reservation platform.

7 NegOr_Q3_FOS9_Module2_v2
 B. Central Reservation System (CRS)
A Central Reservation System (CRS) is a type of reservation software that
allows hotels to handle guest reservations and the processes surrounding them in
real time by updating and maintaining information about inventory and pricing. It
is a platform that allows hotels to manage and distribute room inventory, pricing,
and reservations from a central location.

The CRS gets inventory from the PMS and distributes pricing and availability
to direct and third-party channels in real-time, including the hotel's own website
booking engine and call center (direct channels), as well as channel managers,
OTAs, GDS, and metasearch (third-party channels). The CRS receives reservations
from these channels, which are then synced into the PMS for room distribution.
CRS or distribution systems are used by hotel revenue management and
marketing/e-commerce managers to develop various promotions and offers through
rate plans for different channels, as well as to swiftly alter pricing to be updated
across all channels. Reservations are also managed by reservation agents in the
CRS.

A CRS is a software tool created to connect a property or chain to the Global

Distribution System, which connects over 600,000 travel agents, consortia and
corporate customers all over the world, the Internet Distribution Systems
consisting of online Travel Portals, online wholesalers and the leading tour
operators, and any call centers connected to the hotel. All this in a single system,
which also includes the online BE (booking engine) for the hotel’s official website.

Advantages of using CRS in hotel reservation systems

1. It offers vertical booking features
2. The platform includes more than 200 reliable and guaranteed “direct
connections” to channels
3. Updating is almost in real time
4. The user only has one extranet for all services, including channel
management
5. The system, and the technical assistants, know the characteristics, the
potential, and the right selling strategies for each channel
6. It has a range of features that make it the most complete and user-friendly
system on the international market
7. No additional costs required if external Metasearch Managers are used
8. More reliability due to the fact that it does not need an interface between
two systems
9. The system, as a part of the platform, takes into account all restrictions
and discounts applied, such as minimum stay through, early booking
discounts, etc.
10. It includes a reporting system to monitor investments and measure the
ROI
11. Consultancy services are available from the same people involved in CRS
and channel management

8 NegOr_Q3_FOS9_Module2_v2
Different Types of CRS Application Software Available for Use in Hotels:

1. Pegasus CRS—an award-winning cloud-based reservations solution that allows

you to manage hotel prices and inventory with unprecedented flexibility,
scalability, security, and support. It provides extensive connectivity to all main
distribution channels, with the most profitable channel, the hotel's website,
being prioritized for conversion. Its five-star support team of revenue, marketing,
and sales experts goes above and beyond to ensure your hotel's success.

2. Windsurfer® CRS by SHR— Sceptre Hospitality Resources (SHR) offers cutting-

edge technologies and services to assist hotels implement their best distribution
strategy while delighting guests and increasing profits. SHR's technical expertise
is unrivaled, "having created not one but two CRS." Windsurfer CRS has
extensive capabilities that allow hoteliers to simply manage their pricing and
inventory across all distribution channels, giving them not just one of the top
booking engines on the market, but also the strongest integrations and links to
anywhere they sell their rooms.

3. GuestCentric CRS— Solutions to generate direct reservations, manage

inventory, and track income that are simple and fully integrated. Keep track of
all of your hotel reservations in a single, easy-to-use interface.

4. Vertical Booking— Vertical Booking is a significant global reservation

technology supplier with hotel clients in 107 countries. Its products are available
in 29 languages and may be used in any currency. Vertical Booking may provide
a customisable solution that covers the complete guest booking cycle through
one integrated CRS dashboard, including a booking engine, GDS distribution,
channel manager, OTA rate comparison tool, and reservation call center
application.

5. Busy Rooms— Busy Rooms offers an adaptable, brandable, and scalable cloud-
based Central Reservation System designed to be the control center for our
Customers' daily sales, marketing, and revenue management activities for
accommodation providers.

C. Global Distribution System (GDS)

A Global Distribution System (GDS) is a worldwide conduit between travel
bookers and suppliers, such as hotels and other accommodation providers. It
communicates live product, price and availability data to travel agents and online
booking engines, and allows for automated transactions. It is often used to tap into
the corporate travel market because it has the ability to present hotels, flights, and
car rentals in one simple interface which is convenient.

A GDS provides hotel inventory and pricing to travel agents and websites
who request them, as well as accepting reservations.

9 NegOr_Q3_FOS9_Module2_v2
 Advantages of using GDS in hotel reservation systems
1. A GDS accepts reservations and delivers hotel inventory and pricing to
travel agents and websites who want it.
2. A GDS helps hotels make more money by putting the hotel's information,
availability, and rates in prominent locations where travel agents can
easily locate them.
3. It enables hotels to maximize their reservations at any given moment while
also reaching out to powerful travel markets prepared to pay top dollar for
the best room available.
4. Many corporate travel brokers utilize a GDS to swiftly and efficiently book
their clients.

5. The GDS can assist hoteliers in identifying new market niches to target for
product promotion. In many cases, hoteliers learn from the GDS that
there are traveler market segments interested in their products that they
were previously unable to contact.

6. More travel agents are using the GDS to discover the finest lodging options
for their clients.
7. The GDS provides agents with real-time rates and availability, allowing
them to quickly book rooms for their clients.
8. The GDS increases search positioning and displays your brand messaging
during the search and booking process when you complete your hotel
description completely, making it easier for travel agents to find your hotel
for their clients.

Different Types of GDS Application Software Available for Use in Hotels:

1. Amadeus—is a global distribution system (GDS) that connects travel suppliers

(airlines, hotels, car rentals, tour operators, and so on) with travel marketers on
a global scale (travel agencies and other intermediaries). When booking an air,
hotel, automobile, or other travel service, it refers to the reservation tool used by
travel agents. Amadeus is the most widely used GDS in the travel business.

2. Galileo— is a global distribution network headquartered in Atlanta, Georgia,

United States. Travelport owns it, and it's one of their many products, which
also includes the Apollo and Worldspan systems. Hotel rooms, airline tickets,
train tickets, cruises, and vehicle rentals may all be booked with Galileo. Nine
European airlines, including British Airways, first adopted the method in 1987.

10 NegOr_Q3_FOS9_Module2_v2
 The ability to distribute hotel rooms to travel agents and clients on a
global scale is the fundamental benefit of the Galileo GDS system for hotel
owners. This is accomplished by providing travel agents with live access to
inventory and pricing information 24 hours a day, 7 days a week, allowing them
to book hotel rooms for their customers.

1. Worldspan— is a part of the Travelport GDS company and a provider of travel

technology and content. It provides travel agencies, travel service providers, and
corporations with worldwide electronic distribution of travel information,
Internet products and connectivity, and e-commerce capabilities.

2. Sabre— Sabre Corporation owns a global distribution system that travel agents
and organizations use to search, price, book, and ticket travel services supplied
by airlines, hotels, car rental firms, train providers, and tour operators.

C. Internet Distribution System (IDS)

An Internet Distribution System (IDS) is a group of online travel portals or

agencies that specialize in Internet marketing of travel and related services and
have large member bases. These 'One Stop Shops' offer unique qualities that can be
leveraged to attract visitors from all over the world to your hotel. This phrase refers
to the dissemination of hotels via the Internet, Intranets, Extranets, and other
online services. It's also referred to as a synonym for ADS (Alternative Distributions
System). The distribution of IDS through third-party websites is referred to as IDS.
It is a powerful instrument for enabling online reservations and improving
coverage of audience. IDS hotel software for vacation rentals is exceptionally useful
when hoteliers need to enable Internet booking of

Advantages of using IDS in hotel reservation systems

1. Presence The most essential and critical benefit that IDS provides
across the globe to hotels is its global presence. The internet has
simplified life, and online hotel room booking and
reservation has made it easier for customers to plan and
organize visits to various destinations without having to
wait in lines at travel agents' offices.
2. Easy Internet distribution system is totally an online thing so
connectivity hotel management system can easily connect with
different distribution channels without any problems.
Over 11,000 websites and 650,000 travel agents across
the world are reachable on the internet. IDS for hotels
allow the travel agents to see the hotel rates and
availability in real time with photos and information that
helps travel agents and their customers in making a
decision.
3. Broaden In the conventional system hotels used telephones and
market reach travel agents to create a market for their business but
the reach was always constrained. The Internet has no

11 NegOr_Q3_FOS9_Module2_v2
 such hurdle. It is easily accessible and reachable beyond
boundaries which mean anyone can access the hotel
from any part of the world through internet. This open
for all system allows hotels to penetrate deeper into the
global market.
4. Online Opening out your inventory to new online distribution
distribution channels is an effective method to capture new market
strategy share.
5. Expand Expand reach to corporate and leisure travellers with
coverage special programs like greatratetm for year-round
bookings, rest&jettm for airport hotels and
lategetawaystm for last-minute reservations.

Different Types of IDS Application Software Available for Use in Hotels:

1. IDS Next— is a globally leading hotel technology solutions provider with decades

2. ResAvenue— offers a powerful yet easy to use channel management system that
allows you to manage your online distribution with ease, while simultaneously
expanding your universe of potential guests. ResAvenue Channel Connect
consolidates multiple sales channels into a single, easy to manage channel. You
can efficiently manage availability, rates, and inventory across multiple OTAs, all
from a smart single interface with no multiple log-ins required.

3. MaxiBooking— offers a versatile IDS property management system that

includes all essential products: hotel channel manager, online booking
platform, property management system and more. Besides, with MaxiBooking,
you do not have to create a new hotel website from scratch. You can benefit
and use ready-made websites instead! They are flexible and customizable and
have all IDS features built in.

It is important for hoteliers to choose the right reservation system for

their hotel’s operation since it saves time and cuts costs. The right reservation
system will also save guests' time, because they will not need to wait for hours
until your team confirms their reservation; thus, creating a good first
impression for the service of the hotel.

NegOr_Q3_FOS9_Module2_v2
12
 What’s More

Directions: Copy the table on a long bond paper. Fill in the appropriate cell the
data required.
Hotel Reservation Systems
Advantages Special Features
1. Property
Managemen
t System
a. -supports multi-property
management and has different
integrated pieces that process
certain operations
b.
c.
d.
e. -features a channel
management system with
connection to more than 40
distribution channels,
including Airbnb,
Booking.com, Expedia, and
HomeAway
2.
a.
b. Windsurfer®
CRS by SHR
c.
d.
e.
3. Global
Distribution
System
a.
b.
c.
d.
4.
a.
b.
c. MaxiBooking

13 NegOr_Q3_FOS9_Module2_v2
 What I Have Learned

Directions: Write an essay about your learning on this lesson/module using the
following guide phrases.

I have learned that

__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________

I have realized that

__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________

I will apply
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________

Essay Rubrics

Areas of
Assessment 10 points 7 points 4 points 1 point
Presents ideas Presents ideas
in an original in a consistent Ideas are too Ideas are vague
Ideas manner manner general or unclear

Organization Strong and Organized Some No

organized beg/mid/end organization; organization;
beg/mid/end attempt at a lack
beg/mid/end beg/mid/end

Understanding Writing shows Writing shows a Writing shows Writing shows

strong clear adequate little
understanding understanding understanding understanding

Mechanics Few (if any) Few errors Several errors Numerous

errors errors

NegOr_Q3_FOS9_Module2_v2
14
 What I Can Do
Directions: Answer the following questions on your notebook:
1. What are the different hotel reservation systems discussed?
2. Which of the different hotel reservation systems discussed do you think
would be most helpful to a hotel‘s operation?
3. Why is there a need for a reservation system in hotel operation?

Essay Rubrics
Areas of
Assessment 10 points 7 points 4 points 1 point
Presents ideas Presents ideas
in an original in a consistent Ideas are too Ideas are vague
Ideas manner manner general or unclear

Organization Strong and Organized Some No

organized beg/mid/end organization; organization;
beg/mid/end attempt at a lack
beg/mid/end beg/mid/end

Understanding Writing shows Writing shows a Writing shows Writing shows

strong clear adequate little
understanding understanding understanding understanding
NegOr_Q3_FOSModule2_v2

Mechanics Few (if any) Few errors Several errors Numerous

errors errors

Assessment

Directions: List down the following. Write your answers on your notebook.

(1—4) What are the 4 different hotel reservation systems?

(5—10) What are the different PMS software available for use in hotels?

(11-15) What are the advantages of using IDS software in hotels?

15 NegOr_Q3_FOS9_Module2_v2
 16
NegOr_Q3_FOS9_Module2_v2
WHAT I KNOW
1 Receive reservation request.
3 File reservation according to property standards.
4 Complete, explain and confirm reservation details of customer bookings.
5 Record details of reservations.
6 Advise others on reservation details.
2 Determine request availability of room.
WHAT’S NEW
WHAT’S IN (Answers may vary)
1. TRUE
2. TRUE WHAT’S MORE
3. TRUE (answers may vary)
4. TRUE
5. TRUE WHAT CAN I DO
6. TRUE (answers may vary)
ASSESSMENT
1. Property Level (Property Management System (PMS))
2. Central Reservation System (CRS)
3. Global Distribution System (GDS)
4. Internet Distribution System (IDS)
5. eZee Absolute 6. Hotelogix 7. Vreasy 8. Protel PMS 9. Stays PMS
10. Little Hotelier 11. Presence across the globe 12. Easy connectivity
13. Broaden market reach 14. Online distribution strategy
15. Expand coverage
Answer Key
References

Books

Roldan, A. S. (2014). Introduction to Hotel & Front Office Operations. Skills

Development and Management Services, Inc.

Websites

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For inquiries or feedback, please write or call:

Department of Education – Schools Division of Negros Oriental

Kagawasan, Avenue, Daro, Dumaguete City, Negros Oriental

Tel #: (035) 225 2376 / 541 1117

Email Address: negros.oriental@deped.gov.ph
Website: lrmds.depednodis.net

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