Chapter 14 Practice (Leadership) Leading Change & Managing Conflict

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Which traditional change model would be indicated for a
health-care organization that is looking to implement technologi-
cal changes?
1
1)Innovation decision process
2)Force-field model
3)Phases of change model
4)Eight-stage model of creating change
Which information is represented by the framed question,"how" of
change?

1)Participant stakeholders 4
2)Rationale
3)Timing
4)Technique
Which action by a nurse manager would be viewed as a barrier to
change in the clinical setting?

1)Instilling confidence in staff by acknowledging competence 2

2)Limiting communication among members of staff
3)Allowing staff members to apply for another job in the facility
4)Fostering a collaborative approach among staff
In a hospital setting,there appears to be conflict between two
nurses,one who works in the emergency department and the
other who works in the operating room.What type of conflict could
be applied to this situation?
3
1)Intrapersonal
2)Organizational
3)Interpersonal
4)Intergroup
A nurse manager is viewed by the nursing staff as exhibit-
ing avoidance behavior relative to any identified conflict on the
unit.What type of conflict management strategy is being dis-
played?
3
1)Accommodating
2)Competing
3)Avoidance
4)Collaborating
What element should not be included in nurse leaders' and man-
agers' responses in handling conflict in the clinical care setting?

1)Assessing needs versus wants

4
2)Reminding staff that every member should be treated with re-
spect
3)Emphasizing the importance of listening
4)Focusing on "we" rather than "I"

Nurses on a medical-surgical unit are reluctant to suggest any

changes at a staff meeting as to how policies and procedures are
implemented on the unit because in the past,the nurse manager
has listened but not included any of their suggestions and just
places her own ideas to direct change.The nurse manager views
this process as being evidence of compromise,but the staff does 2
not feel that this has occurred.What type of conflict are the staff
nurses experiencing?

1)Avoiding
2)Competing

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 Chapter 14 Practice (Leadership) Leading Change & Managing Conflict
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3)Compromising
4)Collaborating
When considering implementing a traditional change theory in
clinical practice,what expectations would be evident? Select all
that apply.

1)Expected change would be sequential.

2)No further action is required once the change has been imple- 1, 3, 5
mented.
3)Stakeholders must be vested in the change process.
4)The change can be applied without additional instruction.
5)In order to integrate the change,each step of the process must
be completed.

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