LEAD CITY UNIVERSITY IBADAN

DEPARTMENT OF MEDICAL RADIOGRAPHY

RADIOGRAPHIC EQUIPMENT AMDOPERATIONS I

EKUNDAYO ADEYEMI SOLOMON

LCU/UG/19/15581

Practical Implementation of Philip Crosby’s Fourteen Steps of Total Quality Management:

1. Get Management Commitment:
- Personal Application: Committing to personal growth and development as a fundamental
priority sets the foundation for transformative change.
- Action Steps: Establish clear objectives, create a comprehensive personal growth plan, and
dedicate structured time and resources towards self-enhancement. Additionally, seek support and
encouragement from mentors or accountability partners to sustain motivation and progress.

2. Create a Quality Improvement Team:

- Personal Application: Building a network of individuals comprising friends, family, mentors,
and coaches can provide invaluable support and diverse perspectives throughout your growth
journey.
- Action Steps: Foster open communication within your support network, solicit constructive
feedback, and leverage their insights to navigate challenges, leverage opportunities, and chart a
path towards personal evolution.

3. Measure Current Quality:

- Personal Application: Engaging in reflective self-evaluation enables the identification of
personal strengths, weaknesses, and areas ripe for enhancement.
- Action Steps: Conduct a thorough assessment of your current behaviors, habits, and thought
patterns to pinpoint areas of excellence and opportunities for growth. Embrace self-awareness as
a catalyst for intentional personal development.

4. Estimate Costs:
- Personal Application: Evaluating the costs associated with maintaining the status quo versus
investing in personal development facilitates informed decision-making and commitment to
growth.
- Action Steps: Conduct a comprehensive analysis of the potential benefits accrued from
personal growth initiatives. Utilize tools like cost-benefit analysis to ascertain the value
proposition of your self-improvement endeavors.

5. Develop Quality Awareness:

 - Personal Application: Cultivating self-awareness empowers you to understand the direct
impact of your choices, actions, and attitudes on your life trajectory.
- Action Steps: Explore the consequences of your decisions within the context of your values
and objectives. Embrace transparency in examining the alignment between your behaviors and
your aspirations to cultivate a clear path towards personal fulfillment and success.

6. Take Corrective Action:

- Personal Application: Embracing a growth mindset lays the foundation for perpetual learning,
adaptation, and improvement.
- Action Steps: Implement corrective measures based on insights garnered through self-
reflection, feedback from mentors, and experiential learnings. Leverage past experiences to
address personal limitations, maximize strengths, and propel you towards your desired state of
excellence.

7. Create a Zero Defects Committee:

- Personal Application: Establishing high standards and a commitment to excellence form the
bedrock of personal mastery and growth.
- Action Steps: Define personal benchmarks of success, align your ambitions with elevated
standards, and foster a culture of continuous improvement. Develop a mindset that prioritizes
precision, diligence, and uncompromising quality in all endeavours.

8. Conduct Supervisor Training:

- Personal Application: Assume the role of your personal coach and guide in steering your
developmental journey towards optimal outcomes.
- Action Steps: Invest in personal growth resources, acquire new skills, and cultivate a growth-
oriented mindset. Develop a comprehensive personal development plan to enhance your
competencies, capabilities, and effectiveness in achieving your goals.

9. Roll out Zero Defects Day:

- Personal Application: Devote a designated period to reflect on progress, recalibrate focus, and
reignite commitment to holistic personal development.
 - Action Steps: Schedule regular self-evaluation sessions to review achievements, facilitate
goal setting, and strategize upcoming milestones. Use these reflective moments to realign
strategies, reaffirm commitments, and propel your growth journey towards continuous
advancement.

10. Set Goals:

- Personal Application: Crafting specific, measurable, attainable, relevant, and time-bound
(SMART) goals is instrumental in driving purposeful personal evolution.
- Action Steps: Establish short-term and long-range objectives aligned with your core values,
aspirations, and vision for personal growth. Use Management by Objectives principles to foster
connectivity between your intrinsic motivations and your endeavour towards excellence.

11. Search for Errors:

- Personal Application: Embracing introspection and seeking feedback empowers you to
unearth patterns hindering progress and inhibiting self-actualization.
- Action Steps: Dive deep into introspective analyses to uncover recurring behavioral loops,
suboptimal attitudes, and habitual choices impeding personal advancement. Strategize proactive
solutions to rectify identified gaps, optimize strengths, and propel personal development.

12. Implement Continuous Improvement:

- Personal Application: Embrace a mind-set of perpetual growth and enhancement to fuel
ongoing personal development.
- Action Steps: Engage in regular self-assessments, seek feedback from your support network,
and continually strive to refine your skills, behaviours, and beliefs. Embrace change as a catalyst
for progress and commit to evolving your mind-set and actions in alignment with your growth
objectives.

13. Foster a Culture of Quality:

- Personal Application: Cultivate an environment where excellence, authenticity, and growth
thrive in all aspects of your life.
 - Action Steps: Lead by example by embodying the values of quality, integrity, and dedication.
Encourage those around you to pursue their personal best, support their endeavors, and create a
community that values continuous improvement and mutual enlistment.

14. Celebrate Achievements and Learn from Setbacks:

- Personal Application: Acknowledge and appreciate your accomplishments along your
personal growth journey.
- Action Steps: Celebrate milestones, no matter how small, as they signify progress and
dedication. Similarly, view setbacks as opportunities for learning and growth. Analyze failures
for valuable insights, pivot your strategies if needed, and use adversity as a springboard for
further development.

By incorporating these additional steps into your implementation of Philip Crosby’s Fourteen
Steps of Total Quality Management, you can deepen your commitment to personal excellence,
foster a culture of continuous improvement, and elevate your journey towards self-fulfilment and
growth. Remember, personal development is a dynamic process that thrives on persistence,
adaptability, and a genuine desire for self-improvement.