LEAD CITY UNIVERSITY IBADAN

DEPARTMENT OF MEDICAL RADIOGRAPHY

RADIOGRAPHIC EQUIPMENT AMDOPERATIONS I
EKUNDAYO ADEYEMI SOLOMON
LCU/UG/19/15581

Practical Implementation of Philip Crosby’s Fourteen Steps of Total Quality Management in

Your Life:

1. Get Management Commitment:

- Personal Application: Commit to personal growth and improvement as your top priority.
- Action Steps: Set clear goals, create a personal improvement plan, and allocate time and
resources for self-development.

2. Create a Quality Improvement Team:

- Personal Application: Form a support network of family, friends, mentors, and coaches.
- Action Steps: Seek feedback, guidance, and accountability from your team to foster
personal growth and overcome obstacles.
3. Measure Current Quality:
- Personal Application: Reflect on your current state and identify areas for improvement.
- Action Steps: Evaluate your strengths, weaknesses, habits, and behaviors to understand
where you excel and where you can grow.

4. Estimate Costs:
- Personal Application: Assess the personal cost of maintaining the status quo versus
investing in self-improvement.
- Action Steps: Evaluate the benefits of personal growth, weigh the potential gains against
potential losses, and commit to investing in your development.

5. Develop Quality Awareness:

- Personal Application: Cultivate self-awareness and understand the impact of your actions
and habits on your life.
- Action Steps: Reflect on the consequences of your choices, behaviors, and attitudes, and
align them with your values and goals.

6. Take Corrective Action:

- Personal Application: Embrace a growth mindset and be open to feedback and self-
correction.
- Action Steps: Implement changes based on self-reflection, feedback, and insights gained
from past experiences to address personal shortcomings and enhance your strengths.

7. Create a Zero Defects Committee:

- Personal Application: Set high standards for yourself and strive for excellence in
everything you do.
- Action Steps: Establish personal benchmarks for success, identify areas where you can
raise your standards, and commit to achieving mastery in your endeavors.

8. Conduct Supervisor Training:

- Personal Application: Be your own coach and mentor in guiding your personal
development.
 - Action Steps: Invest in learning, acquire new skills, seek personal growth resources, and
develop a personal development plan to enhance your capabilities.

9. Roll out Zero Defects Day:

- Personal Application: Dedicate a day to reflect on your progress and reset your focus on
continuous improvement.
- Action Steps: Set aside a regular time for personal evaluation, goal setting, and planning
to recalibrate your efforts toward your objectives.

10. Set Goals:

- Personal Application: Define specific, measurable, achievable, relevant, and time-bound
(SMART) goals for personal growth.
- Action Steps: Establish short-term and long-term goals aligned with your values,
aspirations, and vision for your future self.

11. Search for Errors:

- Personal Application: Embrace self-awareness and seek feedback on areas where you can
improve.
- Action Steps: Identify recurring patterns of behavior, attitudes, or choices that hinder your
progress, and strategize solutions to address them proactively.

12. Implement Continuous Improvement:

- Personal Application: Embrace a mindset of perpetual growth and enhancement to fuel
ongoing personal development.
- Action Steps: Engage in regular self-assessments, seek feedback from your support
network, and continually strive to refine your skills, behaviors, and beliefs.

13. Foster a Culture of Quality:

- Personal Application: Cultivate an environment where excellence, authenticity, and
growth thrive in all aspects of your life.
- Action Steps: Lead by example by embodying the values of quality, integrity, and
dedication. Encourage those around you to pursue their personal best and create a community
that values continuous improvement and mutual upliftment.
14. Celebrate Achievements and Learn from Setbacks:
- Personal Application: Acknowledge accomplishments and appreciate setbacks as
opportunities for growth.
- Action Steps: Celebrate milestones, view setbacks as learning experiences, and use
adversity as a stepping stone for further development.

By integrating all these steps into your personal growth journey, you can create a roadmap for
continuous improvement, excellence, and commitment to realizing your full potential.
Remember, consistency and dedication are key to success in personal development. If you
have any more questions or need further insights, feel free to reach out!