SafeEntry for

Business

v1.0.2.1
In this guide, you will find how to...
1. Start using SafeEntry for your business
2. Check the total number of people that have visited a branch of your business
3. Switch between different branch locations for SafeEntry
4. Log out of SafeEntry for Business
5. Get the latest updates for SafeEntry for Business
6. Get help or information on SafeEntry for business
 How to start using
SafeEntry for Business
Using SafeEntry for Business Mobile App (iOS/Android)
Step 1: Download the SafeEntry (Business) Mobile Apps:

Google Playstore: https://go.gov.sg/safeentry-business-android

App Store: https://go.gov.sg/safeentry-business-ios
Using SafeEntry for Business Mobile App (iOS/Android)
Step 2: Enter your mobile number to log in

Note:

If you encounter an error that says

“Log in failed too many times”,
please wait 3 minutes and then try again

Enter your mobile number and click on “Send OTP”

to receive a SMS One-Time Pin (OTP) sent to the
mobile number
Using SafeEntry for Business Mobile App (iOS/Android)
Step 3: Enter the One-Time Pin (OTP) sent to your mobile number

Note:

You should receive an SMS with an OTP to use for log in.
If you do not receive an OTP, you can request for a new
one by clicking the button.

You can only request for OTPs once every minute

Enter SMS OTP and click “Submit”

Click “Resend OTP” if you did not receive your OTP

Using SafeEntry for Business Mobile App (iOS/Android)
Step 4: Enter branch code to start scanning visitors

Note:

You will receive your branch code after setting up your

branch.

Don’t know where to find the code? Ask your

management or admin to log onto this link:
https://safeentry.gov.sg/logins/new

Enter the branch code provided to you.

Give a name to the entrance or exit where staff will

be scanning visitor NRICs. e.g. “Front entrance”.
When complete, click “Submit” to start checking in
visitors.
Using SafeEntry for Business Mobile App (iOS/Android)
Step 5: Select a traffic flow. Choose between “Entry (Check-in)” or “Exit (Check-out)” and start scanning

How to select a traffic flow:

Click on “Switch mode” if you need to change from “Entry
(Check-in)” to “Exit (Check-out)” modes.

Use “Entry (Check-in)” to scan visitors entering the location.

Select “Exit (Check-out)” to scan visitors leaving the location.

Step 1) Click on "Switch
Mode" to toggle “Check-in”
Note: In order for visitor count to be accurate, you will need to set
or “Check-out” setup
up “Scan Exit” to check out visitors leaving the location.

Current traffic flow

Using SafeEntry for Business Mobile App (iOS/Android)
Step 6: Use the “Scan customer’s NRIC” or “Manual Input Mode” to capture worker/authorised personnel ID details

Scan visitor NRIC mode

Manual input mode

Using SafeEntry for Business Mobile App (iOS/Android)
Step 7: Use the “Enter NRIC manually” mode when you are unable to successfully scan a barcode

If an NRIC barcode cannot be

scanned and you are
prompted with an error,
please use the “Enter NRIC
manually” section instead to
capture the ID details.

You may also use this section Enter “NRIC

to capture the passport manually” section
number of Foreign ID holders.
Using SafeEntry for Business Mobile App (iOS/Android)
1) GREEN: When the visitor entry is successfully recorded, you will see a
confirmation in green along with the last 3-digits of the NRIC.
Using SafeEntry for Business Mobile App (iOS/Android)
If your business has enabled crowd restrictions, you will see the following error on SafeEntry for Business
2) RED: Visitor not permitted to enter today

If a visitor is not allowed to enter based on the odd/even NRIC

restriction, an alert will notify you that that they are not permitted to
enter today.

If you allow the visitor to enter the premises, select “Check in anyway”
to capture their NRIC for contact tracing.

Only select Deny entry if the visitor does not enter the premises.
 How to check the total number of
people that have visited a branch of
your business
Check the total number of people that have visited a branch
Step 1: Enter your mobile number to log in

Note:

If you encounter an error that says

“Log in failed too many times”,
please attempt to login after 3 minutes

Enter your mobile number and click on “Send OTP”

to receive a SMS One-Time Pin (OTP) sent to the
mobile number
Check the total number of people that have visited a branch
Step 2: Enter the One-Time Pin (OTP) sent to your mobile number
Note:

You should receive an SMS with an OTP to use for log in.

If you do not receive an OTP, you can request for a new

one by clicking the button.

You can only request for OTPs once every minute

Enter the SMS OTP and click “Submit”

Click “Resend OTP” if you did not receive your OTP

Check the total number of people that have visited a branch
Step 3: Enter branch code to start scanning visitors

Note:

You will receive your branch code after setting up your

branch.

Don’t know where to find the code? Ask your

management or admin to log onto this link:
https://safeentry.gov.sg/logins/new

Enter the branch code provided to you.

Give a name to the entrance or exit where staff will

be scanning visitor NRICs. e.g. “Front entrance”.
When complete, click “Submit” to start checking in
visitors.
Check the total number of people that have visited a branch
Step 4: After log in, you will find the visitor count on your homepage

Note:

The total visitor count is based on the total number of

visitor check-ins that have been registered through
SafeEntry.

Visitor count
This count will not be accurate if you have not
implemented the check-out flow.

Find out more about how to set up your check-out flow by

setting up an exit along with your entrance, visit this
section to learn more
How to switch between different
branch locations for SafeEntry
How to switch between different branch locations for SafeEntry

Click on
hamburger
menu Tap on Change location

Note:

If you last logged in within the past 3 minutes, you

will have to wait 3 minutes to log in to the same
business account again.
 How to log out of
SafeEntry for Business
How to log out of SafeEntry for Business

Click on
hamburger
menu
Tap on Log out
How to get the latest updates for
SafeEntry for business
How to get the latest updates for SafeEntry for business

Tap on “Update” to
receive the latest updates
for SafeEntry for
Business

You should be able to see

that you are on the latest
app version after clicking
on “Update banner”
How to get help or information on
SafeEntry for business
How to get help for SafeEntry for business
For more information:
1. Visit SafeEntry.gov.sg for the full step-by-step
guide and resources (including posters you can
display at the scanning stations)
- How to sign up for SafeEntry
- How to update/edit/delete your branch
1. FAQs are also available at
support.safeentry.gov.sg
2. For SafeEntry technical issues, visit this link to
submit a support request

Click on
“Need help?”