Juan Fernando Sandoval

Bryan Adrian Barcene Linares

Alberto Barrios Castro
José Rosales
Communiteach: 21/12/2022

1) what did you learn during the day.

About how improve our listening skills and how to handle an angry customer

2) what did you really understand. (help each other).

How to handle an angry customer, we watched videos about customer service and some
exercises of active listening

3) what did you not understand.

Some specifics of certain procedures about angry and difficult customers

4) some of the topics you would like us to learn/practice.

Improve our listening skills and reading also more information about customer service

5) feedback for one another.

Put in practice the listening and the comprehension

6) ideas for the class (things you would like to do to learn).

Roleplays, improve our listening skills, and vocabulary bank

7) goals and things to achieve.

Improve our english, speak faster with fluency

8) anything you feel like you want to discuss with your classmates

How to deal with difficult customers, how to remain calm at stressful situations