Juan Fernando Sandoval

Pedro Mansilla
Andres
Communiteach: 20/12/2022

1) what did you learn during the day.

We learned the correct way to make a call, from the opening to the closing procedure and
we also learned how to deal with customers and the basics of certain procedures.

2) what did you really understand. (help each other).

The way we should treat the customer, how our voice should sound and the data we
should request.

3) what did you not understand.

Some specifics of certain procedures

4) some of the topics you would like us to learn/practice.

Speaking fluently while dealing with the customer, specifics of certain issues such as
overdue payments, more role plays, have a vocabulary for soft skills

5) feedback for one another.

Do not forget to place the customer correctly on hold, speak in a natural and empathetic
way, practice not to get nervous when asked questions by customers, more
understanding about the usage of language

6) ideas for the class (things you would like to do to learn).

More practice of language and better understanding about the meaning of the terms for
more accurate information.

7) goals and things to achieve.

Provide good customer service, speak fluently, remain calm, handle multitasking.

8) anything you feel like you want to discuss with your classmates

How to deal with difficult customers, memorization techniques for proceedings