12 ways to deliver excellent customer service

1) Be Passionate to deliver excellent Customer Service

Passion for our Work is the best Medicine for all our miseries. The more
we hone our Customer Service skills, the better we get with our Life
Skills.

2) Treat your Team Members the way you want them to treat your
Customers

If Internal Customers are not delighted, external Customers can never

be delighted. Our Team/ Employees appreciate genuine and on time
care. The more we Give, the more we Get.

3) Greet the Customers with Smile & Energy

If we are not happy and delighted about our own Business/Profession,

we can never really delight our Customers.

4) Intonate and have a Pleasing Voice & Body Language.

We should allow the service attitude to radiate through our persona.

'How' we speak to our customers is far more important than 'What' we
speak. Emotions when expressed in the right way at the right time give
us an opportunity to connect with the customer for a life time.

5) Always Listen to the customers very carefully and understand

their Requirement
Listening is the building block of Communication Skills. One should have
the basic etiquette of not interrupting the customer and should give full
attention to ensure clear understanding of the customer's requirement.

6) Respect the Customers

A very simple transactional rule, give respect to gain respect. Never take
customers for granted. Have a freewheeling yet professional interaction
with the customers. Remember: no customers, no business.

7) Focus on the Resolution

Never lose focus from the customer's requirement. Always give correct
and complete information. Provide alternatives or realistic turnaround
time when unable to immediately deliver the expectations.

8) Go an extra mile to delight the Customers

Exceeding expectations of the customer works wonders, not only to

excel in the business but also to build one's character. Every customer
can be delighted. All it takes is Passion, Patience and Persistence.

9) Empathize with the Customers

In case of a dissatisfied/irate customer, never focus on the negativity nor

take customer's anger personally. Empathize, apologize where required,
focus on calming down the customer tactfully and ensure correct & quick
resolution to the customer's requirement.

10) Focus on Counselling rather than Hard Selling

Explain the Features & Benefits of the system in a language which the
customer understands. Focus on educating the customer to make the
right choice. Never mislead/cheat the customer. Remember, trust lost is
business lost forever.

11) Look for Opportunity to build Rapport with the Customers

The biggest room of opportunity to build Rapport is once the customer's

requirement is fulfilled. Focus on 'Building Rapport through apt
Resolution'.

12) Document the Interaction for future Research & Development

Keeping a track of the interactions with our customers helps us to

analyse service gaps if any and improve upon our service levels through
customized training interventions.