Made By-Sakshi Chauhan

Roll no - 18001701045
CUSTOMER
A Customer is the recipient of a good or a service, or a
product , or an idea, obtained from a seller , vendor, or
supplier via a financial transaction or exchange for
money or some other valuable consideration.
Importance of Customer Service
 Customer service is important to an organization
because it is often the only contact a customer has
with a company. Customers are vital to an
organization.
 When Customers have any question or product issue ,
they expect a company’s customer service department
to resolve their issues.
Main Customer Service Skills
 Patience
 Attentiveness
 Clear Communication Skills
 Knowledge of the product
 Ability to use “Positive Language”.
 Time management Skills
 Tenacity
 Closing Ability
1) Patience
 If you deal with customers, be sure to stay patient when they
come to you stumped and frustrated.

 Also be sure to take the time to truly figure out what they want-
they’d rather get competent service than be rushed out the door.
2) Attentiveness
Active listening is a way of listening and responding to
another person that improves mutual understanding .
The ability to really listen to customers is so crucial for
providing great service for a number of reasons.
3)Clear Communication Skills
Being able to communicate with others is one of the best
life skills a person can develop. Someone who can
effectively communicate thoughts, ideas , and feelings
is better equipped for success both on the job and in
personal relationships.
4)Knowledge of the product
 Product knowledge is an essential sales skill.
Understanding the products features allows you to
present their benefits accurately and persuasively.
 Customers are more likely to trust people who show
confidence in themselves and what they are selling.
5)Ability to use “Positive Language”
 Sounds like fluffy nonsense, but your ability to make minor
changes in your conversational patterns can truly go a long
way in creating happy customers.

 Language is a very important part of persuasion, and people

(especially customers) create perceptions about you and your
company based off of the language that you use.
6) Time Management Skills
 More time should be spend with customers, the bottom line is
that there is a limit, and you need to be concerned with getting
customers what they want in an efficient manner.
 The trick here is that this should also be applied when realizing
when you simply cannot help a customer. If you don’t know
the solution to a problem, the best kind of support professional
will get a customer over to someone who does.
7) Tenacity
 Call it what you want, but a great work ethic and a willingness
to do what needs to be done is a key skill when providing the
kind of service that people talk about.

 The memorable customer services stories out there were

created by a single employee who refused to just do the “status
quo” when it came to helping someone out.
8) Closing Ability
Being able to close with a customer means being able to
end the conversation with confirmed satisfaction and
with the customer feeling that everything has been
taken care of.
THANK YOU