Title: In room dinning clearance policy

P & P No.: GMGGC/HK/P&P/0032

Issuing Dept: Housekeeping Effective Date:

Prepared By: Executive Housekeeper Signature:

Approved By: General Manager Signature:

POLICY

To keep the room odor free and avoid the musty smell from room.

PURPOSE

To ensure giving clean and comfortable environment to the guest.

GUIDELINES & PROCEDURE

The F&B associate should track the food items deliver to the guest. It’s their
responsibility to clear it within the hour or ask the guest for convenient time of
clearance.
 To ensure that all staff are aware of the removal of the room service trays from
guest room.
 In case of busy time or due to any reason clearance not done by IRD,
housekeeping attendant to inform the IRD for the same while cleaning the room,
if it gets delay that has to be clear by the housekeeping attendant to keep in the
service landing area.
 In case guest is present in the room the clearance has to be done immediately
and kept in service landing area.
 Ensure no tray or clearance left in room or corridor or pantries, it has to be clear
before end of the shift.