Client: Please, I needed to speak with the manager.

Customer Service Employee: Good morning, of course, just a moment.

Manager: Good morning, I am the manager. Who am I speaking with?

Client: Good morning, I am a customer, I am upset and want to file a complaint.

Manager: Sure, tell me.

Client: My family and I got food poisoning from bacteria in processed meat.

Manager: I immediately contacted the quality inspector.

Inspector: Good morning, you requested me?

Manager: A customer lodged a complaint about bacteria in processed meat.

Manager: How could this happen?

Manager: I ordered the immediate removal of contaminated meat from sale.

Inspector: Of course.

Inspector: I inspected the meat section, and indeed, we confirmed contamination.

Client: Why didn't you detect the contamination earlier?

Manager: We had no prior knowledge of contamination in the meat.

Customer Service Employee: We didn't receive any previous complaints about the
meat's quality.

Manager: We apologize to our customers for any inconvenience this may have
caused.

Client: What should people who consumed the contaminated product do?

Inspector: We recommend that those who consumed the product consult a doctor
if they experience symptoms.

Client: How can we be sure that other products aren't contaminated?

Employee 2: Good morning.

Employee 2: During my cleaning, I didn't find any other contaminated areas.

Client: How will we know if the product will still be on the market?

Customer Service Employee: We will inform through the media.

Client: Will there be a refund for the meat?

Customer Service Employee: I don't have information, but as soon as we have a
response, we will contact those affected.

Client: Okay, but I think it would be fair.

Customer Service Employee: You are completely right.

Client: Is it safe to buy here now?

Customer Service Employee: We are taking measures to resolve the problem.

Client: Thank you for your attention.

Customer Service Employee: You're welcome, goodbye.

Customer Service Employee: I assisted customers asking about the withdrawal of

contaminated meat.

Manager: Gather the employees for a meeting.

Customer Service Employee: Of course.

Manager: How could the contamination have occurred?

Inspector: We didn't detect contaminated product during inspection.

Employee 2: We don't believe the contamination originated from our processing

plant.

Inspector: Are you sure you didn't overlook another contaminated product?

Employee 2: There were no irregularities found in other food items.

Inspector: There were no signs of contamination in the meat.

Employee 2: How can we rebuild customer trust?

Customer Service Employee: We notified health authorities about the withdrawal

of contaminated meat.

Employee 2: We commit to improving our food safety standards.

Customer Service Employee: How can we help affected customers?

Employee 2: Let's issue refunds.

Inspector: I agree.

Manager: Let's go through the protocol to remove the meat from the market.

Employee 2: How did it originate?

Employee 2: So it doesn't happen again.

Customer Service Employee: I informed the media about the product withdrawal.

Manager: We will withdraw the product, issue refunds, and take necessary
measures to prevent it from happening again. Thank you, everyone.