Marina Academy of Maritime Research Centre & Charitable Trust

Document Name: Customer Complaint Handling Form

Document Number: MAMRC/MM/FRM/02 Page 1 of 1
Date of Issue: 01-06-2019 Version: 1:00

Customer Reference Number:

Date of Complaint:
Name of Customer:
Nature of complaints :

Customer Observations or
Correspondence Attached

Analysis and Closure

Forwarded to .Mr Date Forwarded:
Root Cause

Corrective / Preventive Actions Taken

Date: Sign:

Closure of Complaint

Date: Sign:

Production Planner Comments

Date: Sign:

Prepared by: Approved by:

Captain /Principal HOD