Professional Documents
Culture Documents
Objectives :
9 To propagate among vendors best practices in fields of quality,
cost & technical orientation through training, consultancy and
support services .
9 To help vendors reach world class levels of performance
9 To organize short term training and education programmes
9 To help vendors to improve productivity and quality
through implementation of Maruti-Suzuki production
system [ MPS ]
9 To help Tier-1 vendors to improve the quality of
management of Tier-2 vendors by adopting cluster
approach
Copyright ©. All rights reserved. 3 Training Support Consultancy
Conceptual Model of Quality
A
Product Design S
Quality Conformance S
U
Service R
A
Cost Effective N
Cost
Price Effective C
E
World –Class Right Place Full
Quality for O Customer
Delivery Right Time
Corporate F Satisfaction
Survival Right Amount
Q
In use U
Safety
In production A
L
I
Morale Everyone cares T
Y
Lower Cost.
Group discussions & sharing of ideas.
Competitiveness.
Learning from one another.
Exposure to best practices.
Learning in a team.
Exposure to benchmarking.
Improved motivation.
Exactness of Measurement:
Any process is as good as its measurement. The vendor must
ensure that there is a control plan for all the instruments &
measuring gauges; periodic calibrations are carried out as per
the plan & all instruments /gauges are kept in good working
condition.
Funnel
2. Clarify the Problem
Approach
3. The “ Real “ Problem
Grasp the
Situation
Root Cause
5. Countermeasure
7. Standardise
6. Evaluate
Copyright ©. All rights reserved. 11 Training Support Consultancy
TEAM ORIENTED PROBLEM SOLVING [ TOPS ]
ACTIVE CLUSTER 12
TIER 1 VENDORS INVOLVED 17
TIER 2 VENDOR MEMBERS 150
Lean Manufacturing Projects Completed [ 09~ 10 ] 96
2004 -
Measure 2009 - 10 Improvement
05
Rejection
10933 1422 87 %
PPM
No. of
Defects on 432 200 54 %
Line/Month
9Henry Ford
9Toyota Production System & Taiichi Ohno
9Shigeo Shingo & SMED
9TPM & Nippon Denso
9Motorola & 6 Sigma
9The Machine that Changed the World
(James P Womack and Daniel T Jones)
70 70
60 60
% AGE
50 50
40 40
30 30
20 20
8.8 7.1
10 10
3.6
0 0
Damping Rework End cup seam leakage Vertical seam leakage Paint defects
1.49
1.5
1.46
1.39
1.19
% AGE
TARGET : 1.0%
1
0.5
0
2008~09 YTD 2009~10 Apr'09 May'09 Jun'09 Jul'09
DF Rejection
120
98 99 100 100
93
100 86
80 71
Defect %
60 Selected
40
for Analysis
14
20 7 5
1 1 0
0
Low Low Comp. High Binder High Comp. Others Lag
Rebound Rebound
Type of Defect
Others
13%
Case Study-1
YV-4 Front
11%
Omni
Rear
43%
Indica
Front
14%
800CC
Car
19%
Copyright ©. All rights reserved. 25 Training Support Consultancy
PART - Omni Rear
Objective:
To identify whether the Component or Assembly process is
causing the problem
Technique/Tool used:
9- Component Search
WOW BOB
* Damping Force
Median 65.700 45.000
Range 1.000 0.500
D 20.700
d 0.750
D/d - Ratio 27.60
Testing symbols
60.00
55.00 55.3
50.00
WOW
45.00 45.2
45 44.8 45.3
40.00
l
A
1
2
a
iti
l
ia
ia
In
Tr
Tr
Testing Symbols
70.00 66.2
65.2 65.7 65.9 BOB
65.3
65.00
Rebound value
60.00
55.00 55.3
50.00
45.4 WOW
45.00
45 44.8 45.3 44.7
40.00
A1
A2
l
2
a
iti
l
ia
ia
In
Tr
Tr
• Problem statement:
LOW REBOUND
• OD (25.335 – 25.360)
• ID (1.4 ±0.1 )
• OD (19.43 – 19.68 )
Dia.
SR.NO RESPONSE
19.5
3 BOB 19.56
12 WOW 19.56
8 BOB 19.55
2 BOB 19.53 AS Min contains both BOB &
4 BOB 19.53
WOW
TOTAL END COUNTS = 0
13 WOW 19.53
1 BOB 19.52
9 WOW 19.52
5 BOB 19.51
11 WOW 19.51
CONCLUSION:
16 WOW 19.51
SO Dia. 19.5 IS NOT THE CAUSE
6 BOB 19.50 FOR PROBLEM
10 WOW 19.50
15 WOW 19.50
14 WOW 19.49
7 BOB 19.48
Response
BOB BOB
WOW
WOW
19.48 19.50 19.52 19.54 19.56
Dia
LAND FLATNESS
SR.NO RESPONSE
0.1 MM MAX
16 WOW 0.310
11 WOW 0.290 Upper Count = 7
15 WOW 0.250
13 WOW 0.240
12 WOW 0.220
10 WOW 0.210 END COUNT = 7 + 2 = 9
14 WOW 0.175
2 BOB 0.120
1 BOB 0.100
CONCLUSION:
3 BOB 0.100 SO LAND FLATNESS IS THE
4 BOB 0.100 CAUSE FOR PROBLEM
6 BOB 0.100
8 WOW 0.100
9 BOB 0.100
7 BOB 0.050
5 BOB 0.040 Lower Count = 2
Response
BO B
WOW
BOB
WOW
0.04 0.08 0.12 0.16 0.20 0.24 0.28
Land Flatness
LOW Rebound
DOE # 1
P.V. Assy.
DOE # 2
Plunger
DOE # 3
Land flatness
BEFORE
AFTER
Copyright ©. All rights reserved. 41 Training Support Consultancy
Damping force Rework Trends
2
1.9
1.72
Project
TARGET : 1.0%
started
1.5
1.46
1.27 1.39
1.3 1.29
1.25
1.19 1.16
% AGE
1
0.91 0.92
0.86
Project
completed
09
9
9
9
09
10
9
0
0
09
'0
'0
~0
'0
l'0
0
1
~1
0
'
n'
'
n'
b'
p'
'
pr
ay
ug
ct
ov
ec
Ju
08
09
Ja
Fe
Ju
Se
O
A
D
20
20
D
YT
Rejection Trend
Air vent Pin M/c Tonnage
400000 provide on Provide to increased &
Parting avoid air Gate Size
350000 Line trapping Increased
173000 182607
200000
143077 129583
150000
89624
100000
50000
0
Sep. 09 Oct. 09 Nov. 09 Dec. 09 Jan. 10 Feb. 10 Average
Months
9 B 100
10 B 100
19 G 100
20 G 100
As Min. & Max. belong to
21 G 100 both category
22 G 100
24 G 100
G and B
25 G 100 End Count = 0
28 G 100
2 B 105
So, This is not a significant cause
35 B 105
37 B 105
41 B 105
46 B 105
48 B 105
57 G 105
24 G 108
25 G 108
20
G
G
109
110
So, this is a significant cause
21 G 110
19 G 111
57 G 111
9 B 116
10 B 117
48 B 118
35 B 119
46 B 120
37 B 121
41 B 122
2 B 123
Status
Status
B B
G
G
108 110 112 114 116 118 120 122
MTC Temp. 110+/-10
121
120
MTC Temp. 110+/-10
119
118
117
116
115
114
113
B G
Status
Rejection Trend
250000
PPM
200000 173000
143077 129583
150000
89624
100000
50000 21053
0 0
0
Sep. 09 Oct. 09 Nov. 09 Dec. 09 Jan. 10 Feb. 10 Mar. 10 [ 1st Mar. 10 [ Apr-10
Wk ] 2nd wk ]
Months
The process is under observation & some more data will be needed
before standardization.
PRODUCTIVITY INCREASE
BY
SINGLE MINUTE
EXCHANGE of DIE
(SMED)
AT
1000T-ISGEC
PRESS LINE
Copyright ©. All rights reserved. 55 Training Support Consultancy
REASON FOR SELECTION
Productivity Loss
To standardize the die change over procedure to
avoid the variability from person to person
11
0
t
6 th
8 th
d
th
th
th
th
th
th
th
th
nd
g.
1s
3r
10
13
15
17
20
24
28
30
Av
Dates 22
140 82
120 73 78
CUM %
100 68 14.Bolting the die. 60
62 12.Slide adjustment.
80 4.Unboltiong the die 40
60 43 15.Stroke adjustment on setting blocks.
40 23 20
20
0 0
14
12
4
15
8
9
7
2
13
16
11
6
3
1
10
5
S.No
BEFORE AFTER
COMMENTS:- No proper place for cushion pins & No COMMENTS:- Specially designed cushion pin
recording of availability of cushion pin. trolley had been made & a check sheet had been made for
weekly checking of the size & no. of cushion pins.
630MM-42,635-45,680-18,700-19
BEFORE AFTER
COMMENTS:- No place was defined for placing the COMMENTS:- Now place has been fixed for placing
spanner. the spanner near the machine
Bolster.
BEFORE AFTER
COMMENTS:- There was no place for nuts, bolts & COMMENTS:- A rack made for keeping
washers. nuts,washers & bolts.
BENEFITS :-1.Searching time reduced 42 Sec. for nuts, bolts & washers.
2. Reduction in fatigue
BEFORE AFTER
COMMENTS:- Upper die was bolted & unbolted by T bolts COMMENTS:- Now hydraulic clamps are used to clamp
the upper die
BEFORE AFTER
COMMENTS:- Lower die was bolted & unbolted inside the COMMENTS:- Bolting & Unbolting of lower die is done
machine. So It was an internal activity. outside the Machine. Internal activity is converted into
external activity.
BEFORE AFTER
COMMENTS:- No Mechanism available on outside MB [ COMMENTS:- Now air pipe is fixed to check the
Moving Bolster ] to check the cushion layout of draw die cushion pin layout outside the machine.
because bolting of lower die is done outside the machine
BEFORE AFTER
COMMENTS:- Manual Cushion & Counterbalance pressure COMMENTS:- Now automatic Cushion & Counterbalance
meter was available. control meter has been installed on line.
BEFORE AFTER
BEFORE AFTER
COMMENTS:- No lay out for Isgec-2 dies COMMENTS:- Dies Lay out made for Isgec-2 dies.
BENEFITS :-1.Die retrieving time from Die storage to Die cart & vice-versa reduced.
2. Operator fatigue reduced
Countermeasure
10 start here
Time(Min.)
0
Aug- Sep- Nov- Dec- Avg.
Jul-09 Oct-09 Jan-10 1-Feb 2-Feb 3-Feb 4-Feb 5-Feb 6-Feb 8-Feb
09 09 09 09 Feb.10
Series1 12.05 10.95 9.35 8.79 7.08 6.80 6.52 6.50 6.55 6.32 6.55 6.58 6.48 6.50 6.50
Date
Productivity
4 68.5 78 13.86
( sets/ man/ day)
Method Activity
Measure Cycle time of Time study
all machines / stations
Define target
Operation redistribution.
• Operation automation.
Identify bottleneck
machines / operations • Activity sequence change ( Series to
parallel)
• Layout optimization.
Reduce cycle time • Part commonization.
1 SELEABLE
2 1
60
18 17 Gap
TIME IN SECOND
6
5 4
40 47.5
12
13.5
22
20 46.5
46 30.5
20.5 27
19.5
0
Opr-1 Opr- 2 Opr- 3 Opr- 4 Opr- 5 Opr- 6
OPERATOR
Copyright ©. All rights reserved. 75 Training Support Consultancy
Kaizen-1: Shifting Material Close to Operator
BEFORE AFTER
BEFORE AFTER
Comments: Operator bends to pickup Storage tray has been provided on the
the clip from the tray below the table working table itself to avoid the motion
loss (bending angle)
Benefits: Operator Fatigue Reduced
Before After
Operator Operation Operator Operation
70 1
70
2 1
60 60
21 18 13.5
18 17 28
50 50
6 4 47.5
47.5 5 40
40 12
22 13.5
30 30
46 46.5 49
46 46.5 20
20 38
27 30.5
10 19.5 20.5 10 19.5
0 0
OP- 1 OP-2 OP-3 OP-4 OP-5
OP- 1 OP-2 OP-3 OP-4 OP-5 OP-6
Before After
6 Operators 5 Operators
%
S.NO ACTIVITY BEFORE AFTER IMPROVEM
ENT
390 SEAT SETS /
01 PRODUCTION 390 SEAT SETS / SHIFT
SHIFT
78 SEAT SETS /
03 PRODUCTIVITY 68.5 SETS / OPERATOR 13.86
OPERATOR
ACHIEVEMENTS
1.Man power reduction – Two Operator / Day
2.Productivity increased – 9.5 Sets / Operator
Mould Set up Time = Time b/w the last OK piece to the First OK piece
Last OK Piece
1st OK Piece
Before After
Before After
Before After
NO TEMPLATE FOR
CUSHION PIN LAYOUT
Comments: Cushion pin template not Comments: Cushion pin template made
available for dies. layout become easier.
Benefits :1. Cushion pin layout made easier & time saved 20 sec
Stopper Loading
Loading
template
template
Stopper
Comments: Loading stoppers and Comments: Loading template size
template setting is done separately . increased model specific and stopper
Time Required: 21 mins position fixed
Time required: 8 mins
Benefits :1. TOTAL TIME SAVING :- 21 - 8 = 13 MINS
Before After
Benefits :1.Tool change over time reduction approx. 2000 sec (33.33 mins.)
2. No fine tuning required.Investment:Rs.0
Before After
Before After
Comments: Die- Loader has to use the Comments: Eye Bolt provided on all the
same eye-Bolts for next Mould to be Moulds
changed
Benefits :Operator Inconvenience Reduced
Time Saved: 3 minutes
Before After
Before After
Comments: Fresh & Recycled Material was Comments: Ratio Loader Provided
mixed manually
Benefits : Homogeneous mixture obtained
No wastage of material due to spillage
Before After
Implemented Through
MPS
Before After
Comments: Earlier the component was Comments: Four cavity mould made .
made thru single cavity mould .
Benefits : 1. Energy cost reduction .
2. Productivity enhancement 150 % .
Before After
620MM
Speed: 65 %
480MM
Speed: 85 %
Before After
Comments: Safety Gate Stroke was 500 Comments: Safety Gate stroke Reduced to
mm 300 mm
Benefits : Time saved by 2 sec
Before After
Looping
In Direct cooling
Sprue bush area line
In water line Instead of
Looping profile
1 IN 1 IN
1 OUT
2 IN
1 OUT 2 OUT
Comments: Cooling Channel was in Single Comments: Cooling Channel Design
Loop Formation Changed in Parallel
Benefits : Time saved by 2 sec
Before After
12 mm
24 mm
Before After
450 T 380 T
Comments: High Cycle Time in Higher Comments: Low Cycle Time in Lower
Tonnage Machine Tonnage machine
Before After
Manual dressing
by operator
Grinding
wheel
Grinding Auto G.C Stick
Table machine
Comments: Earlier Wheel repairing done Comments: Auto wheel dressing machine
manually by operator which require to installed on CNC-6 which leads to
pause the M/C and it took 10 minutes. elimination of manual grinding.
Before After
Comments: Operator no.6 is opening the Comments: Hard plastic sheet placed by
bag mouth and operator no.5 is putting the operator no. 5 to keep the bag mouth
the glass inside the bag. open while putting glass inside the bag.
Benefits : Operator no.6 relieved from his activities
Before After
Comments: Earlier their was no provision Comments: Now spring loaded ejection
to auto eject part after bending . block provided with bending punch .
Benefits :Improvement in Productivity .
Before After
Comments: Earlier batch code stamping Comments: Now batch code stamping &
was done separately before bending . hole punching done in one stroke [
Bending tool modified ] .
Benefits :Improvement in Productivity .
Before After
One Hole
Punching
Comments: Earlier hole punching was Comments: New tool made & all three
done in two separate operation. holes are punched in one stroke.
Benefits :Improvement in Productivity & Hole shift problem eliminated .
Before After
Before After
Before After
Proximity
sensor
Before After
Comments: Fan was pushed by Comments: Poka yoke for proper retainer
operator to check retainer clip assy at clip assy made at Fan shroud assy station
final inspection station
Benefits : 1. Time reduction in final inspection by 6 secs
2. Productivity & safety improvement (sharp edges)
Before After
Damper Assy
0.6 meter
Before After
Before After
Before After
Before After
Before After
Before After
Implemented Through
MPS
Before After
Before After
Before After
Comments: Air flow control manually by Comments: Air flow control by AC drive
hand valve linked with Blower RPM.
Benefits : 1. Process Improvement
Before After
Before After
Comments: Earlier there was no provision Comments: Clean room made for
of Clean room prevention of dust .
Benefits : 1. Dust in clean room is controlled.
2. Better atmosphere for injection Molding .
3. Better product quality & reduction in customer complaint
Before After
Comments: Earlier the latch was welded Comments: Welding of latch has been
with latch bracket replaced with riveting process.
Benefits : 1. Weld spatter & distortion problem eliminated .
Before After
Before After
Comments: TG Assy was fixed instead of Comments: Plate is introduced & used as
FG Assy in the Board a separator for differentiation between
two
Benefits : 1. wrong Fitment of Fuel Gauge Eliminated
Before After
Before After
Bending Ht,
Reqd.4.5 ±.0.3
mm. Observed
up to 5.5 mm.
Slider provided
to check Dim.
4.5 mm.
PROJECT
14000 12198
12000
10000
7894
8000 6238
PPM
6000
4000
2000
0
Aug'08 Sep'08 Oct'08
CASE
SPRING PINION PLATE ASSY
All components
14000
12000
Before MPS After MPS
10000
PROJECT
12192
EXTENSION TO
8000 ACHIEVE ZERO
DEFECT BY USING
6000 6238 7894 DESIGN OF
5129 EXPERIMENTS
4000
2000 2423
0 0
Aug'08 Sep'08 Oct'08 Nov'08 Dec'08 Tgt
SSV : 1. CASE ID
2. SERRATION PIN O. D.
3. CLEARENCE B/W CASE & PIN
SERRATION PIN
CASE
Case Clearance
Paired comparison
Clearance b/w Pin OD
& case ID
Clearance RESPONSE
Between case I.d & Pin O.D
0.11 GOOD Top count =
0.11 GOOD 7
0.11 GOOD
Total Count = 7+ 5 0.12 GOOD
= 12 0.12 GOOD
0.13 GOOD
0.13 GOOD
0.15 GOOD
0.15 BAD
0.15 BAD
0.15 BAD
0.16 BAD
0.16 BAD Bottom count
0.16 BAD =5
0.16 BAD
0.16 BAD
CONCLUSION : CLEARANCE IS THE ROOT CAUSE OF THE PROBLEM
BEFORE AFTER
COMPONENT
Cpk Ppk Cpk Ppk
CASE 0.83 0.67 1.14 1.3
SERRATION PIN
Cpk = 1.40 & Ppk = 1.04
( SHIROKI )
AS THE Cpk & Ppk OF SERRATION PIN WAS COMING LOWER THAN
SHIROKI PINS IT WAS DECIDED TO ADD GRINDING PROCESS
AFTER FORGING TO IMPROVE CAPABILITY
10000
7894
8000 6238
6000 5129
4000 2423
2000 989 783
74 0
0
Aug'08 Sep'08 Oct'08 Nov'08 Dec'08 Jan'09 Feb'09 Mar'09 Tgt
Implemented Through
MPS
% Saving/Kg 20.43
Before After
Comments: Earlier the heat was getting Comments: Insulation Jackets put around
dissipated due to lack of insulation . the heaters to reduce energy consumption
for maintaining the temperature inside
the heater
Benefits : 1. Energy cost reduction .
Before After
Comments: Earlier the change over was Comments: Now auto change over
manual resulting in high change over time installed with alarm .
Before After
Comments: Traditional Old type of Screw Comments: New Latest Energy efficient
Compressor. Motor Screw Compressor (3 Nos X 630
(Motor Rating 90kW for 520 CFM) CFM) installed.
(90kW for 630 CFM)
Benefits : 1. Annual Saving of 21.24 Lacs/ year
Comments: Earlier their was no all Comments: All electric injection moulding
electric injection M/C. M/C installed .
Benefits : 1. 30 % Energy cost reduction .
2. Productivity enhancement 15 % .
Before After
Before After
Before After
Before After
Waste
Monster
9 A defective part that costs a few Dollars can make a final assembly
nonconforming or, even worse , result in a field failure.
ACMA , http://www.acmainfo.com/six-sigma/six-sigma-tools.htm
Keki R. Bhote & Adi K. Bhote ( 2008 ). World Class Quality 2nd ed.. Jaico Publishing
House