Best Practices Service Dashboards

6.
3v01
Voice Service Assurance

Best Practices for Services Dashboard
For nG1/ ISNG Release 6.3
Produced by the SBO

01/21/2020
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Table of Contents
1 Service Configurations ........................................................................................................................... 1

1.1. Service Definitions ......................................................................................................................... 1
1.2. Dashboard Configurations ............................................................................................................. 5
1.3. End-to-End Voice Quality.............................................................................................................31
1.4. Other Recommended Service Domains and Dashboard Views...................................................32
1.5. QoS Groups - VoLTE .....................................................................................................................39
1.6. Dashboards ..................................................................................................................................40
2 Alarming ...............................................................................................................................................44
2.1. Voice Alarming Framework .........................................................................................................44
2.2. VoLTE-specific Alarm Framework ................................................................................................46
2.3. Example VoLTE Alarms from Major Operator .............................................................................48
2.4. 2G/3G Alarming Example ............................................................................................................54
3 Reporting .............................................................................................................................................57
3.1. Voice Report Templates...............................................................................................................57
3.2. VoLTE Report Example .................................................................................................................58
3.3. Wireline/Cable Report Example ..................................................................................................62
NetScout Systems, Inc. ii NETSCOUT CONFIDENTIAL

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1 Service Configurations
This section contains the best practices for configuring nG1 for Voice environments and use cases.
1.1. Service Definitions

A best practice is to create multi-hop and single hop Voice services that will support recommended use
cases for monitoring and troubleshooting Voice sessions.
The power of NG1 is that service monitors are launched with the context of the service definition and
behave accordingly. For example, when the media monitor is launched with a multi-hop service the
Voice analytics will be done for each hop defined in the service.
Voice triage use cases:

• A multi-hop service allows users to perform end-to-end analysis with a single click. For example,
it would be common to define a multi-hop service for the Voice Media path for a specific
location such as a market. This would typically include the S1U, S5, SGi-MGW, SBC VoLTE
interfaces, or various Media Gateway, SBC, or Media Processor hops in Wireline/Cable or NGN.
• A single-hop service allows users to perform analysis on a specific interface such as S1U.
Regional vs Local End-to-End Monitoring:
Regional vs local end to end service differentiation may be needed in case of operators serving
large geographical areas or large number of tapping points to preserve efficiency and speed while
still providing end-to-end visibility to the user. A local end to end service definition will provide end
to end visibility within a single location (city, area, market, …) whereas a regional or national service
definition will provide end to end visibility across multiple locations ( e.g. end to end visibility for
calls made between New York and Los Angeles)
A regional service definition will require feeds from multiple locations be included in the service (e.g. S1-
U feeds (Monitored Elements) from New York SGWs plus S1-U feeds from Los Angeles SGWs, etc). For
large operators with 10s of millions of subscribers and serving large geographic areas, this may mean a
lot of monitored elements within a single service definition, which in turn means nG1 engine will search
through all the monitored elements included in the service definition which will increase response
times.
In such cases, as a best practice, local end to end services can be created for each location. Local service
definitions will include monitored elements only from that location, hence reducing the number of
monitored elements nG1 engine needs to search through. Each local end to end service will provide
visibility to the side of the calls that fall into the given location. So to get regional end to end visibility,
users will need a 2 step process which will use 2 local service definitions, one for each side of the intra
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location calls:
1st step: Analyze originating side using local service definition corresponding to originating side of the
call. If the problem is found in the originating side (isolated to originating side), then troubleshoot the
problem on the originating side
2nd Step: If the problem is not on the originating side, or cannot be isolated to the originating side,
determine the local service definition corresponding to the terminating side. The terminating location
can be identified from the media stream, i.e. by destination MGW/MRFP, IP address pool of the
terminating end user, or destination SBC/TrGW.
Once terminating side service definition is determined, use this service definition to do the
troubleshooting (monitoring KPIs, session analysis, streams analysis, …)
(e.g. to track the media for a call from New York to Los Angeles, the user can use New York end to end
service to analyze the originating side of the call, then use Los Angeles service definition to analyze the
terminating side of the call, hence getting full end to end visibility, but with improved efficiency and
responsiveness
Naming Conventions:
It is important to establish a service naming convention that uniquely identifies each service and is
meaningful to the end users.
Single-hop Naming Convention:

Convention: <location> - <3GPP Interface> <description>
Example: BSTNMA - S1U Media Quality
Multi-hop Naming Convention (local service definition):

Convention: <location> - E2E <description>
Example: BSTNMA - E2E Media Quality
Regional Naming Convention:

Convention: <Region> - <E2E> <description>
Example: NorthEast – E2E Media Quality
Naming Convention Descriptions

Component Description
<location/region> A user defined prefix in the name that represents a location.
For example, in the U.S. service providers routinely use CLLI codes to
represent a location (“BTSNMA” CLLI code represents Boston, MA)

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E2E We recommend that all multi-hop services contain the “E2E” prefix (meaning
end-to-end) in the service name so that it is obvious when selecting services
for multi-hop Voice analytics.
<3GPP/NGN S1U, S5, SGi, …
Interface>
Service Definition Examples:
Multi-hop: BSTNMA - E2E Media Quality

Applications = Audio, RTP, RTCP, SIP, SIP_T
Interfaces = S1-U, S5, SGi-MGW, Mb-SBC
Single-hop: BSTNMA – S1U VoLTE Media

Interfaces = S1-U
Regional: NorthEast - E2E Media Quality

Interfaces = S1-U-Boston, S1-U-NewYork, S5-Boston, S5-NewYork, SGi-MGW-Boston, SGi-
MGW-NewYork, Mb-SBC-Boston, Mb-SBC-NewYork

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The following table contains the Services that are used in the Voice Best Practices Dashboard Over Time
Views (see next section for Dashboard settings).
Service Description Configuration
<location> - E2E Adv Voice This service is used to launch Service Definition:
Statistics the Advanced Voice Statistics SIP, SIP-TCP, RTCP, RTP, Audio,
monitor to view key Voice SIP Video
Call Control signaling KPIs S1u, S5, SGi, IMS interfaces
Default Monitor:
Advanced Voice Statistics
<location> - E2E Media Quality This service is used to Service Definition:
troubleshoot voice quality SIP, SIP-TCP, RTCP, RTP, Audio,
issues using the Media Monitor Video
S1u, S5, Mb, Izi
Default Monitor:
Media Monitor
<location> - E2E Registration SIP Registration Service Definition:
SIP: Register, RE- Register, DE-
Register
SIP_TCP: Register, RE- Register,
DE-Register
S1u, S5, SGi, Mw, ISC, NGN
Default Monitor:
Universal Monitor
<location> - E2E Call Setup SIP Call Setup Service Definition:
SIP: Call Setup
SIP_TCP: Call Setup
S1u, S5, SGi, IMS, NGN
interfaces
Default Monitor:
Universal Monitor
<location> - E2E Call Teardown SIP Call Teardown Service Definition:
SIP: Call Teardown
SIP_TCP: Call Teardown
S1u, S5, SGi, IMS, NGN
interfaces
Default Monitor:

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Universal Monitor
<location> - <3GPP/NGN Hop1, Hop2, Hop3, Hop4 Service Definition:

Interface> Media SIP, SIP-TCP, Audio, Video, RTP,
Create a service that RTCP
represents each media hop to
allow for troubleshooting <3GPP Interface>
media issues at a specific
interface using the Media Default Monitor:
monitor Media Monitor
For example create a service

for the following interfaces:
S1U, S5, SGi-MGW, Mb-SBC
1.2. Dashboard Configurations
Below are the best practices for Voice Dashboards.
1.2.1. VoLTE Dashboard
Use Over Time Views

Top level Hierarchy– Two major domains - EPC and IMS.
Within each domain, split by Regions and Markets

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Within each local Market, split by Call Model and Device View
1.2.2. EPC Call Model
Signaling and Media views for all phases of the VoLTE call from eUTRAN to IMS Edge

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Figure 1: Call Model Over Time View – EPC Registration at S1U, Gm/SGi, and Mw
1.2.2.1. Registration
Dashboard Settings
VoLTE/EPC/North_EPC/BOSMAUS/Call_Model/Registration
View Type Service Service Member
Success/Failed BOSMAUS_EPC_S1-U_Registration Make no selection (implies all)

Transactions
Success/Failed BOSMAUS_EPC_Gm- Make no selection (implies all)
Transactions SGi_Registration

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Error Code Distribution BOSMAUS_EPC_S1-U_Registration Make no selection (implies all)
Error Code Distribution BOSMAUS_EPC_Gm- Make no selection (implies all)

SGi_Registration
Response Time BOSMAUS_EPC_S1-U_Registration Make no selection (implies all)
Distribution
Response Time BOSMAUS_EPC_Gm- Make no selection (implies all)
Distribution SGi_Registration
Service Configuration
1.2.2.2. Call Setup

Dashboard Settings
VoLTE/EPC/North_EPC/BOSMAUS/Call_Model/Call_Setup
Success/Failed BOSMAUS_EPC_S1-U_Call_Setup Make no selection (implies all)

Transactions
Success/Failed BOSMAUS_EPC_Gm- Make no selection (implies all)
Transactions SGi_Call_Setup
Error Code Distribution BOSMAUS_EPC_S1-U_Call_Setup Make no selection (implies all)

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Error Code Distribution BOSMAUS_EPC_Gm- Make no selection (implies all)

SGi_Call_Setup
Response Time Distribution BOSMAUS_EPC_S1-U_Call_Setup Make no selection (implies all)
Response Time Distribution BOSMAUS_EPC_Gm- Make no selection (implies all)

SGi_Call_Setup
1.2.2.3. Call Teardown

Dashboard Settings
VoLTE/EPC/North_EPC/BOSMAUS/Call_Model/Call_Teardown
Success/Failed BOSMAUS_EPC_S1-U_Call_Teardown Make no selection

Transactions
Success/Failed BOSMAUS_EPC_Gm- Make no selection
Transactions SGi_Call_Teardown
Error Code Distribution BOSMAUS_EPC_S1-U_Call_Teardown Make no selection
Error Code Distribution BOSMAUS_EPC_Gm- Make no selection

SGi_Call_Teardown
Response Time Distribution BOSMAUS_EPC_S1-U_Call_Teardown Make no selection
Response Time Distribution BOSMAUS_EPC_Gm- Make no selection

SGi_Call_Teardown

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1.2.2.4. Media
Dashboard Settings
VoLTE/EPC/North_EPC/BOSMAUS/Call_Model/Media
Average Absolute MOS Src BOSMAUS_EPC_S1-U_Media Make no selection
Average Absolute MOS Src BOSMAUS_EPC_Mb-SGi_Media Make no selection
Average Packet Loss Src % BOSMAUS_EPC_S1-U_Media Make no selection
Average Packet Loss Src % BOSMAUS_EPC_Mb-SGi_Media Make no selection
% Jitter Problems Src BOSMAUS_EPC_S1-U_Media Make no selection
% Jitter Problems Src BOSMAUS_EPC_Mb-SGi_Media Make no selection
% Gap Streams Src BOSMAUS_EPC_S1-U_Media Make no selection
% Gap Streams Src BOSMAUS_EPC_Mb-SGi_Media Make no selection
% QoS Mismatch Streams Src BOSMAUS_EPC_S1-U_Media Make no selection
% QoS Mismatch Streams Src BOSMAUS_EPC_Mb-SGi_Media Make no selection
% Out of Sequence Problems Src BOSMAUS_EPC_S1-U_Media Make no selection
% Out of Sequence Problems Src BOSMAUS_EPC_Mb-SGi_Media Make no selection
% Single Direction Streams Src BOSMAUS_EPC_S1-U_Media Make no selection

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% Single Direction Streams Src BOSMAUS_EPC_Mb-SGi_Media Make no selection
1.2.2.5. Advanced Voice Statistics

Dashboard Settings
VoLTE/EPC/North_EPC/BOSMAUS/Call_Model/
Advanced_Voice_Statistics
%ASR/SER BOSMAUS_EPC_S1-U_Signaling Make no selection
%NER/SEER BOSMAUS_EPC_S1-U_Signaling Make no selection
%CCR/SCR BOSMAUS_EPC_S1-U_Signaling Make no selection
Call Setup Time BOSMAUS_EPC_S1-U_Signaling Make no selection
Call Disconnect Delay BOSMAUS_EPC_S1-U_Signaling Make no selection
Dropped Calls BOSMAUS_EPC_S1-U_Signaling Make no selection

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1.2.2.6. EPC Access KPIs
Dashboard Settings
VoLTE/EPC/North_EPC/BOSMAUS/Call_Model/EPC Access KPIs
Success/Failed BOSMAUS_EPC_S1-MME_Attach Make no selection

Transactions
Response Time Distribution BOSMAUS_EPC_S1-MME_Attach Make no selection
Success/Failed BOSMAUS_EPC_S1- Make no selection

Transactions MME_Service_Request
Response Time Distribution BOSMAUS_EPC_S1- Make no selection
MME_Service_Request
Success/Failed BOSMAUS_EPC_S1-MME_Mobility EMM:
Transactions S1_INTRA_LTE_S1_HO
Success/Failed BOSMAUS_EPC_S1-MME_Mobility EMM:
Transactions S1_INTRA_LTE_X2_HO
Success/Failed BOSMAUS_EPC_S1-MME_Paging Make no selection
Transactions

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Success/Failed BOSMAUS_EPC_S1-MME_UE_Context Make no selection

Transactions
Success/Failed BOSMAUS_EPC_Bearer_Control Make no selection
Transactions
Success/Failed BOSMAUS_EPC_S1- Make no selection
Transactions MME_RAB_Procedures
Success/Failed BOSMAUS_EPC_S11_Session_Bearer Make no selection
Transactions
Success/Failed BOSMAUS_EPC_Bearer_Control ESM:ESM-ACT-DED-BEAR
Transactions
Success/Failed BOSMAUS_EPC_Bearer_Control ESM:ESM-ACT-DEF-BEAR
Transactions
Service Configurations
Universal Monitor Services…
• EPC_S1-MME_Attach:
o EMM:EMM-ATTACH, EMM:EMM-DETACH
o A Network Domain which includes all S1-MME Monitored Elements in the market or
region using the Interface Type s1.
• EPC_S1-MME_Mobility:
o Diameter-SCTP: UpdateLoc, EMM:S1_CSFB_HO, EMM:S1_INTRA_LTE_X2_HO,
EMM:S1_INTRA_LTE_S1_HO, EMM:S1_LTE_2_UTRAN_HO, EMM:S1-LTE_2_GERAN_HO
• EPC_S1-MME_Paging:
o EMM:S1_PAGING_CS, EMM:S1_PAGING_PS, SGsAP:SGsAP-Paging
• EPC_S1-MME_RAB_Procedures:
o S1-AP:S1-AP-E-RAB-MOD, S1-AP:S1-AP-E-RAB-REL, S1-AP:S1-AP-E-RAB-SET,
X2AP:X2AP_E_RAB_ADMISS
• EPC_S1-MME_Service_Request:
o EMM:EMM-SERVICE, EMM:EMM_CSSERICENTIF, EMM:EMM_EXT_SERVICE
• EPC_S11_Bearer_Control:
o ESM:ESM-ACT-DED-BEAR, ESM:ESM-ACT-DEF-BEAR, ESM:ESM-BEAR-RES_ALLOC,
ESM:ESM-BEAR-RES_MOD, ESM:ESM-DEACT-BEAR-CTXT, EMS:ESM-MOD-BEAR-CTXT,

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GTP_V2C:V2_Bearer_Res_Cmd, GTP_V2C:V2_Create_Bearer,
GTP_V2C:V2_Delete_Bearer, , GTP_V2C:V2_Delete_Bearer_Cmd,
GTP_V2C:V2_Modify_Bearer, GTP_V2C:V2_Modify_bearer_cmd,
GTP_V2C:V2_Rel_Access_Bear, GTP_V2C:V2_Update_Bearer, V2_Bear_Res_Cmd_Fail,
V2_Del_Bear_Cmd_Fail, V2_Dwnlnk_Data_Failure, V2_Mod_Bear_Cmd_Fail
o All S1-MME and S11/S1-U Monitored Elements in the market or region.
• EPC_ S1-MME_UE-Context
o S1-AP:S1-AP-UE-CTX-MOD , S1-AP:S1-AP-UE-CTX-REL, S1-AP:S1-AP-UE-CTX-SET
region.
… And one PDN Connection Service
• EPC_Session-Bearer
o GTP_V0:V0_Create_PDP, GTP_V0:V0_Update_PDP, MIPV6:PMIPv6_INIT_ATTACH,
MIPV6:PMIPv6_RE_REG, MOBILE IP:MIP_Registration, MOBILE IP:MIP_ReRegistration
o A Network Domain which includes all S11/S1-U Monitored Elements in the market or
region.

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1.2.3. EPC Device View
Hierarchy of VoLTE-critical devices in the EPC from eUTRAN to the IMS edge (P-CSCF/AGW), within each
Market…
1.2.3.1. MME
Figure 2: Device View – EPC MME
Dashboard Settings
VoLTE/EPC/North_EPC/BOSMAUS/Device_View/MME
Success/Failed BOSMAUS_EPC_S1-MME Make no selection (implies all)

Transactions
Success/Failed BOSMAUS_EPC_S11 Make no selection (implies all)
Transactions

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Error Code Distribution BOSMAUS_EPC_S1-MME Make no selection (implies all)
Error Code Distribution BOSMAUS_EPC_S11 Make no selection (implies all)
Response Time BOSMAUS_EPC_S1-MME Make no selection (implies all)

Distribution
Response Time BOSMAUS_EPC_S11 Make no selection (implies all)
Distribution
Monitor: Universal
Members: Service Template message types for the S1-MME and S11 Interfaces, and Network Services
with Interfaces to the MME.
1.2.3.2. S/P-GW
Dashboard Settings
VoLTE/EPC/North_EPC/BOSMAUS/Device_View/SP-GW
Success/Failed BOSMAUS_EPC_S1-U_Signaling Make no selection (implies all)

Transactions
Success/Failed BOSMAUS_EPC_Gm-SGi_Signaling Make no selection (implies all)
Transactions
Error Code Distribution BOSMAUS_EPC_S1-U_Signaling Make no selection (implies all)
Error Code Distribution BOSMAUS_EPC_Gm-SGi_Signaling Make no selection (implies all)
Response Time BOSMAUS_EPC_S1-U_Signaling Make no selection (implies all)

Distribution
Response Time BOSMAUS_EPC_Gm-SGi_Signaling Make no selection (implies all)
Distribution

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Each service includes the parent protocols SIP, and SIP_TCP.
1.2.3.3. HSS
Dashboard Settings
VoLTE/EPC/North_EPC/BOSMAUS/Device_View/HSS
Success/Failed BOSMAUS_EPC_S6a Make no selection (implies all)

Transactions
Error Code Distribution BOSMAUS_EPC_S6a Make no selection (implies all)
Response Time BOSMAUS_EPC_S6a Make no selection (implies all)

Distribution
Monitor: Diameter
Service Members: Use the S6a Service Template – all message types
1.2.3.4. PCRF
Dashboard Settings
VoLTE/EPC/North_EPC/BOSMAUS/Device_View/PCRF
Success/Failed BOSMAUS_EPC_Gx Make no selection (implies all)

Transactions
Error Code Distribution BOSMAUS_EPC_Gx Make no selection (implies all)

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Response Time BOSMAUS_EPC_Gx Make no selection (implies all)

Distribution
Success/Failed BOSMAUS_EPC_Rx Make no selection (implies all)
Transactions
Error Code Distribution BOSMAUS_EPC_Rx Make no selection (implies all)
Response Time BOSMAUS_EPC_Rx Make no selection (implies all)

Distribution

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1.2.4. IMS Call Model
1.2.4.1. Registration
Dashboard Settings
VoLTE/IMS/North_IMS/BOSMAUS/Call_Model/Registration
Success/Failed BOSMAUS_IMS_Gm- Make no selection (implies all)

Transactions SGi_Registration
Error Code Distribution BOSMAUS_IMS_Gm- Make no selection (implies all)

SGi_Registration

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Response Time BOSMAUS_IMS_Gm- Make no selection (implies all)

Distribution SGi_Registration
Success/Failed BOSMAUS_IMS_Mw_Registration Make no selection (implies all)

Transactions
Error Code Distribution BOSMAUS_IMS_Mw_Registration Make no selection (implies all)
Response Time BOSMAUS_IMS_Mw_Registration Make no selection (implies all)

Distribution
Success/Failed BOSMAUS_IMS_ISC_Registration Make no selection (implies all)
Transactions
Error Code Distribution BOSMAUS_IMS_ISC_Registration Make no selection (implies all)
Response Time BOSMAUS_IMS_ISC_Registration Make no selection (implies all)

Distribution
Monitor: Universal
Service Names: BOSMAUS_IMS_Gm-SGi_Registration, BOSMAUS_IMS_Mw_Registration, and
BOSMAUS_IMS_ISC_Registration
Members: Use SIP registration service template for message types (also see sec 1.2.2.1).
ME Feeds can use VLAN or IP Addr location keys to classify Gm-SGi, Mw, and ISC traffic.
1.2.4.2. Call Setup
Dashboard Settings
VoLTE/IMS/North_IMS/BOSMAUS/Call_Model/Call_Setup
Success/Failed BOSMAUS_IMS_Gm-SGi_Call_Setup Make no selection (implies all)

Transactions

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Error Code Distribution BOSMAUS_IMS_Gm-SGi_Call_Setup Make no selection (implies all)
Response Time BOSMAUS_IMS_Gm-SGi_Call_Setup Make no selection (implies all)

Distribution
Success/Failed BOSMAUS_IMS_Mw_Call_Setup Make no selection (implies all)

Transactions
Error Code Distribution BOSMAUS_IMS_Mw_Call_Setup Make no selection (implies all)
Response Time BOSMAUS_IMS_Mw_Call_Setup Make no selection (implies all)

Distribution
Success/Failed BOSMAUS_IMS_ISC_Call_Setup Make no selection (implies all)
Transactions
Error Code Distribution BOSMAUS_IMS_ISC_Call_Setup Make no selection (implies all)
Response Time BOSMAUS_IMS_ISC_Call_Setup Make no selection (implies all)

Distribution
Monitor: Universal
Service Names: BOSMAUS_IMS_Gm-SGi_Call_Setup, BOSMAUS_IMS_Mw_Call_Setup, and
BOSMAUS_IMS_ISC_Call_Setup
Members: Use SIP and SIP_TCP Setup message types (also see sec 1.2.2.2).
1.2.4.3. Call Teardown
Dashboard Settings
VoLTE/IMS/North_IMS/BOSMAUS/Call_Model/Call_Teardown

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Success/Failed BOSMAUS_IMS_Gm- Make no selection (implies all)

Transactions SGi_Call_Teardown
Error Code Distribution BOSMAUS_IMS_Gm- Make no selection (implies all)

SGi_Call_Teardown
Response Time BOSMAUS_IMS_Gm- Make no selection (implies all)

Distribution SGi_Call_Teardown
Success/Failed BOSMAUS_IMS_Mw_Call_Teardown Make no selection (implies all)

Transactions
Error Code Distribution BOSMAUS_IMS_Mw_Call_Teardown Make no selection (implies all)
Response Time BOSMAUS_IMS_Mw_Call_Teardown Make no selection (implies all)

Distribution
Success/Failed BOSMAUS_IMS_ISC_Call_Teardown Make no selection (implies all)
Transactions
Error Code Distribution BOSMAUS_IMS_ISC_Call_Teardown Make no selection (implies all)
Response Time BOSMAUS_IMS_ISC_Call_Teardown Make no selection (implies all)

Distribution
Monitor: Universal
Service Names: BOSMAUS_IMS_Gm-SGi_Call_Teardown, BOSMAUS_IMS_Mw_Call_Teardown, and
BOSMAUS_IMS_ISC_Call_Teardown
Members: Use SIP and SIP_TCP Teardown message types (also see sec 1.2.2.3).
1.2.4.4. Media
Dashboard Settings
VoLTE/IMS/North_IMS/BOSMAUS/Call_Model/Media

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Average Absolute MOS Src BOSMAUS_IMS_Mb-SGi_Media Make no selection
Average Absolute MOS Src BOSMAUS_IMS_Mw- Make no selection

Mb_Media
Average Packet Loss Src % BOSMAUS_IMS_Mb-SGi_Media Make no selection
Average Packet Loss Src % BOSMAUS_IMS_Mw- Make no selection

Mb_Media
% Jitter Problems Src BOSMAUS_IMS_Mb-SGi_Media Make no selection
% Jitter Problems Src BOSMAUS_IMS_Mw- Make no selection

Mb_Media
% Gap Streams Src BOSMAUS_IMS_Mb-SGi_Media Make no selection
% Gap Streams Src BOSMAUS_IMS_Mw- Make no selection

Mb_Media
% QoS Mismatch Streams Src BOSMAUS_IMS_Mb-SGi_Media Make no selection
% QoS Mismatch Streams Src BOSMAUS_IMS_Mw- Make no selection

Mb_Media
% Out of Sequence Problems Src BOSMAUS_IMS_Mb-SGi_Media Make no selection
% Out of Sequence Problems Src BOSMAUS_IMS_Mw- Make no selection

Mb_Media
% Single Direction Streams Src BOSMAUS_IMS_Mb-SGi_Media Make no selection
% Single Direction Streams Src BOSMAUS_IMS_Mw- Make no selection

Mb_Media

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1.2.4.5. Advanced Voice Statistics
Dashboard Settings
VoLTE/IMS/North_IMS/BOSMAUS/Call_Model/Advanced_Voice
_Statistics
%ASR/SER BOSMAUS_IMS_Gm-SGi_Signaling Make no selection (implies all)
%NER/SEER BOSMAUS_IMS_Gm-SGi_Signaling Make no selection (implies all)
%CCR/SCR BOSMAUS_IMS_Gm-SGi_Signaling Make no selection (implies all)
Call Setup Time BOSMAUS_IMS_Gm-SGi_Signaling Make no selection (implies all)
Call Disconnect Delay BOSMAUS_IMS_Gm-SGi_Signaling Make no selection (implies all)
Dropped Calls BOSMAUS_IMS_Gm-SGi_Signaling Make no selection (implies all)

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Monitor: Advanced Voice Statistics

Service Names: BOSMAUS_IMS_Gm-SGi_Signaling
Members: Use SIP and SIP_TCP Parent Applications
ME Feeds can use VLAN or IP Addr location keys to classify Gm-SGi traffic.
1.2.5. IMS Device View
1.2.5.1. P-CSCF/AGW
Dashboard Settings
VoLTE/IMS/North_IMS/BOSMAUS/Device_View/P-CSCF_AGW
Success/Failed BOSMAUS_IMS_Gm-SGi_Signaling Make no selection (implies all)

Transactions
Error Code Distribution BOSMAUS_IMS_Gm-SGi_Signaling Make no selection (implies all)
Response Time BOSMAUS_IMS_Gm-SGi_Signaling Make no selection (implies all)

Distribution
Success/Failed BOSMAUS_IMS_Mw_Signaling Make no selection (implies all)
Transactions
Error Code Distribution BOSMAUS_IMS_Mw_Signaling Make no selection (implies all)
Response Time BOSMAUS_IMS_Mw_Signaling Make no selection (implies all)

Distribution
MOS Distribution BOSMAUS_IMS_Mb-SGi_Media Make no selection (implies all)

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Packet Loss Distribution BOSMAUS_IMS_Mb-SGi_Media Make no selection (implies all)
% Jitter Problems Src BOSMAUS_IMS_Mb-SGi_Media Make no selection (implies all)
Monitor: Universal
Service Members: BOSMAUS_IMS_Gm-SGi_Signaling, and BOSMAUS_IMS_Mw-Mb_Signaling includes
SIP, and SIP_TCP Parent Application
Monitor: Media
Service Members: BOSMAUS_IMS_Mb-SGi_Media includes SIP, SIP_TCP, RTP, RTCP, Audio, using Media
Monitor
1.2.5.2. S-CSCF
Dashboard Settings
VoLTE/IMS/North_IMS/BOSMAUS/Device_View/S-CSCF
Success/Failed BOSMAUS_IMS_Mw_Signaling Make no selection (implies all)

Transactions
Error Code Distribution BOSMAUS_IMS_Mw_Signaling Make no selection (implies all)
Response Time BOSMAUS_IMS_Mw_Signaling Make no selection (implies all)

Distribution

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Monitor: Universal
Service Names: BOSMAUS_IMS_Mw_Signaling
ME Feeds can use VLAN or IP Addr location keys to classify Mw traffic.
1.2.5.3. TAS
Dashboard Settings
VoLTE/IMS/North_IMS/BOSMAUS/Device_View/TAS
Success/Failed BOSMAUS_IMS_ISC_Signaling Make no selection (implies all)

Transactions
Error Code Distribution BOSMAUS_IMS_ISC_Signaling Make no selection (implies all)
Response Time BOSMAUS_IMS_ISC_Signaling Make no selection (implies all)

Distribution
Monitor: Universal
Service Names: BOSMAUS_IMS_ISC_Signaling
ME Feeds can use VLAN or IP Addr location keys to classify ISC traffic.
1.2.5.4. MRF
Dashboard Settings
VoLTE/IMS/North_IMS/BOSMAUS/Device_View/MRF

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Success/Failed BOSMAUS_IMS_Mr_Signaling Make no selection (implies all)

Transactions
Error Code Distribution BOSMAUS_IMS_Mr_Signaling Make no selection (implies all)
Response Time BOSMAUS_IMS_Mr_Signaling Make no selection (implies all)

Distribution
Monitor: Universal
Service Names: BOSMAUS_IMS_Mr_Signaling
ME Feeds can use VLAN or IP Addr location keys to classify Mr traffic.
1.2.5.5. HSS
Dashboard Settings
VoLTE/IMS/North_IMS/BOSMAUS/Device_View/HSS
Success/Failed BOSMAUS_IMS_Cx Make no selection (implies all)

Transactions
Error Code Distribution BOSMAUS_IMS_Cx Make no selection (implies all)
Response Time BOSMAUS_IMS_Cx Make no selection (implies all)

Distribution
Success/Failed BOSMAUS_IMS_Sh Make no selection (implies all)
Transactions
Error Code Distribution BOSMAUS_IMS_Sh Make no selection (implies all)

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Response Time BOSMAUS_IMS_Sh Make no selection (implies all)

Distribution
Monitor: Diameter
Service Names: BOSMAUS_IMS_Cx
Members: Use Diameter and Diameter_SCTP Parent Applications
ME Feeds can use VLAN or IP Addr location keys to classify Mw traffic.
1.2.5.6. MGCF
Dashboard Settings
VoLTE/IMS/North_IMS/BOSMAUS/Device_View/MGCF
Success/Failed BOSMAUS_IMS_Mg-Mj Make no selection (implies all)

Transactions
Error Code Distribution BOSMAUS_IMS_Mg-Mj Make no selection (implies all)
Response Time BOSMAUS_IMS_Mg-Mj Make no selection (implies all)

Distribution
Monitor: Universal
Service Names: BOSMAUS_IMS_Mg-Mj
ME Feeds can use VLAN or IP Addr location keys to classify Mg and Mj traffic.

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1.3. End-to-End Voice Quality
Figure 3: "E2E Media Quality" Over Time View
MOS Distribution Hop 1 Media Audio
Packet Loss Distribution Hop 1 Media Audio
% Gap streams Dest Hop 1 Media Audio

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1.4. Other Recommended Service Domains and Dashboard Views

1.4.1. SRVCC
Below are the best practice Service Domain definitions for monitoring SRVCC. Recommendation is to
add a service container (SRVCC) under call model service tree and add the services shown below under
SRVCC service container. Moreover these services should be added to Interface model (S1-MME, Sv) and
Device Model (MME).
<location> - S1-MME SRVCC This service is used to Service Definition:

CS Only launch the Universal S1AP:
monitor to view key S1_LTE_2_GERAN_SRVCC_HO_CS_ONLY
SRVCC signaling KPIs S1_LTE_2_UTRAN_SRVCC_HO_CS_ONLY
for CS only handovers
S1-MME interface
Default Monitor:
Universal
location> - S1-MME SRVCC This service is used to Service Definition:
CS-PS launch the Universal S1AP:
monitor to view key S1_LTE_2_GERAN_SRVCC_HO_PS_CS
SRVCC signaling KPIs S1_LTE_2_UTRAN_SRVCC_HO_PS_CS
for CS-PS handovers
S1-MME interface
Default Monitor:
Universal
<location> - S1-MME NON This service is used to Service Definition:

SRVCC HO launch the Universal S1AP:
monitor to view key S1_LTE_2_GERAN_NON_SRVCC_HO
signaling KPIs for non S1_LTE_2_UTRAN_NON_SRVCC_HO
SRVCC handovers
S1-MME interface
Default Monitor:
Universal
<location> - Sv SRVCC This service is used to Service Definition:
launch the Universal GTP_V2C:
monitor to view key SRVCC_PS_CS_REQ
SRVCC signaling KPIs SRVCC_PS_CS_CMPLT
on Sv interface SRVCC_PS_CS_CANCEL

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Sv interface
Default Monitor:
Universal
SRVCC Dashboard Over Time Views

(Layout= Column:4)
Successful/Failed Transactions S1-MME SRVCC CS Only Make no selection
Successful/Failed Transactions S1-MME SRVCC CS-PS Make no selection
Successful/Failed Transactions S1-MME NON SRVCC HO Make no selection
Successful/Failed Transactions Sv SRVCC Make no selection
Error Code Distribution S1-MME SRVCC CS Only Make no selection
Error Code Distribution S1-MME SRVCC CS-PS Make no selection
Error Code Distribution S1-MME NON SRVCC HO Make no selection
Error Code Distribution Sv SRVCC Make no selection
Average Response Time S1-MME SRVCC CS Only Make no selection
Average Response Time S1-MME SRVCC CS-PS Make no selection
Average Response Time S1-MME NON SRVCC HO Make no selection
Average Response Time Sv SRVCC Make no selection
1.4.2. RCS Configuration
Below are the best practice Service definitions for monitoring RCS. Recommendation is to add a new
service container at the top level (RCS) and add the services shown below under RCS service container.
These services can also be created separately for different locations in case of distributed IMS
architecture.
Since RCS runs over IMS, and uses SIP signaling, recommended point to monitor RCS service health is ISC
and or Mw interface. If there are more than 1 P-CSCF nodes in the network, monitoring at Mw interface
will give per P-CSCF performance visibility.

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<location> - ISC RCS Video Call This service is used to launch Service Definition:
Universal monitor to view key SIP RCS VIDEO CALL
RCS Video Call service KPIs on SIP-TCP RCS VIDEO CALL
ISC interface
ISC interface
Default Monitor:
Universal
<location> - ISC RCS IMAGE <location> - ISC RCS IMAGE Service Definition:
SHARE SHARE This service is used to SIP RCS IMAGE SHARE
launch Universal monitor to
view key RCS Image share ISC interface
service KPIs on ISC interface
Default Monitor:
Universal
<location> - ISC RCS CHAT This service is used to launch Service Definition:
Universal monitor to view key SIP RCS CHAT
RCS Chat service KPIs on ISC SIP-TCP RCS CHAT
interface
ISC interface
Default Monitor:
Universal
<location> - ISC RCS FILE This service is used to launch Service Definition:
TRANSFER Universal monitor to view key SIP RCS FILE TRANSFER
RCS File Transfer service KPIs SIP-TCP RCS FILE TRANSFER
on ISC interface
ISC interface
Default Monitor:
Universal
<location> - ISC RCS MESSAGE This service is used to launch Service Definition:
Universal monitor to view key SIP RCS MESSAGE
RCS Messaging service KPIs on SIP-TCP RCS MESSAGE
ISC interface
ISC interface
Default Monitor:
Universal
<location> - ISC RCS PRESENCE This service is used to launch Service Definition:
Universal monitor to view key SIP RCS PRESENCE

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RCS Presence service KPIs on SIP-TCP RCS PRESENCE

ISC interface
ISC interface
Default Monitor:
Universal
<location> - ISC RCS VIDEO This service is used to launch Service Definition:
SHARE Universal monitor to view key SIP RCS VIDEO SHARE
RCS Video Sharing service KPIs SIP-TCP RCS VIDEO SHARE
on ISC interface
ISC interface
Default Monitor:
Universal
<location> - ISC RCS VOICE This service is used to launch Service Definition:
CALL Universal monitor to view key SIP RCS VOICE CALL
RCS Voice Call service KPIs on SIP-TCP RCS VOICE CALL
ISC interface
ISC interface
Default Monitor:
Universal
<location> - ISC RCS VOICE This service is used to launch Service Definition:
SHARE Universal monitor to view key SIP RCS VOICE SHARE
RCS Voice Sharing service KPIs SIP-TCP RCS VOICE SHARE
on ISC interface
ISC interface
Default Monitor:
Universal
<location> - ISC RCS VOLTE This service is used to launch Service Definition:
VIDEO CALL Universal monitor to view key SIP RCS VOLTE VIDEO CALL
RCS VoLTE Voice Call service SIP-TCP RCS VOLTE VIDEO CALL
KPIs on ISC interface
ISC interface
Default Monitor:
Universal
<location> - ISC RCS VOLTE This service is used to launch Service Definition:
VOICE CALL Universal monitor to view key SIP RCS VOLTE VOICE CALL
RCS VoLTE Voice Call service SIP-TCP RCS VOLTE VOICE CALL
KPIs on ISC interface
ISC interface

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Default Monitor:
Universal
<location> - ISC MSRP This service is used to launch Service Definition:
Universal monitor to view key MSRP:
MSRP signaling KPIs on ISC SEND
interface AUTH
NICKNAME
ISC interface
Default Monitor:
Universal
1.4.3. Configuring RCS Dashboard Over Time View
RCS (Layout = Flow)
Successful/Failed Transactions ISC RCS Video Call Make no selection (implies all)
Successful/Failed Transactions ISC RCS IMAGE SHARE Make no selection (implies all)
Successful/Failed Transactions ISC RCS CHAT Make no selection (implies all)
Successful/Failed Transactions ISC RCS FILE TRANSFER Make no selection (implies all)
Successful/Failed Transactions ISC RCS MESSAGE Make no selection (implies all)
Successful/Failed Transactions ISC RCS PRESENCE Make no selection (implies all)
Successful/Failed Transactions ISC RCS VIDEO SHARE Make no selection (implies all)
Successful/Failed Transactions ISC RCS VOICE CALL Make no selection (implies all)
Successful/Failed Transactions ISC RCS VOICE SHARE Make no selection (implies all)
Successful/Failed Transactions ISC RCS VOLTE VIDEO CALL Make no selection (implies all)
Successful/Failed Transactions ISC RCS VOLTE VOICE CALL Make no selection (implies all)
Successful/Failed Transactions ISC MSRP Make no selection (implies all)
Error Code Distribution ISC RCS Video Call Make no selection (implies all)
Error Code Distribution ISC RCS IMAGE SHARE Make no selection (implies all)
Error Code Distribution ISC RCS CHAT Make no selection (implies all)

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Error Code Distribution ISC RCS FILE TRANSFER Make no selection (implies all)
Error Code Distribution ISC RCS MESSAGE Make no selection (implies all)
Error Code Distribution ISC RCS PRESENCE Make no selection (implies all)
Error Code Distribution ISC RCS VIDEO SHARE Make no selection (implies all)
Error Code Distribution ISC RCS VOICE CALL Make no selection (implies all)
Error Code Distribution ISC RCS VOICE SHARE Make no selection (implies all)
Error Code Distribution ISC RCS VOLTE VIDEO CALL Make no selection (implies all)
Error Code Distribution ISC RCS VOLTE VOICE CALL Make no selection (implies all)
Error Code Distribution ISC MSRP Make no selection (implies all)
Average Response Time ISC RCS Video Call Make no selection (implies all)
Average Response Time ISC RCS IMAGE SHARE Make no selection (implies all)
Average Response Time ISC RCS CHAT Make no selection (implies all)
Average Response Time ISC RCS FILE TRANSFER Make no selection (implies all)
Average Response Time ISC RCS MESSAGE Make no selection (implies all)
Average Response Time ISC RCS PRESENCE Make no selection (implies all)
Average Response Time ISC RCS VIDEO SHARE Make no selection (implies all)
Average Response Time ISC RCS VOICE CALL Make no selection (implies all)
Average Response Time ISC RCS VOICE SHARE Make no selection (implies all)
Average Response Time ISC RCS VOLTE VIDEO CALL Make no selection (implies all)
Average Response Time ISC RCS VOLTE VOICE CALL Make no selection (implies all)
Average Response Time ISC MSRP Make no selection (implies all)
1.4.4. 2G/3G Call Model Dashboard Views and Service Configurations
The follow is an example of the Call Model view applied to 3G and 2G signaling.
3G Call Model

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<location> - E2E IuCS IuCS Authentication Service Definition:

Authentication procedures IuCS: AUTHENTICATION
MSS interface
Default Monitor:
Universal
<location> - E2E IuCS MT CALL IuCS Mobile Terminated Call Service Definition:
Setup message dialog IuCS: MT Call Setup
MSS interface
Default Monitor:
Universal
<location> - E2E IuCS MO CALL IuCS Mobile Originating Call Service Definition:
Setup message dialog. IuCS: MO Call Setup
MSS interface
Default Monitor:
Universal
2G Call Model

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<location> - E2E GSMA GSMA Authentication Service Definition:

Authentication procedures GSMA: AUTHENTICATION
MSS interface
Default Monitor:
Universal
<location> - E2E GSMA MT GSMA Mobile Terminated Call Service Definition:
CALL Setup message dialog. GSMA: MT Call Setup
MSS interface
Default Monitor:
Universal
<location> - E2E GSMA MO GSMA Mobile Originating Call Service Definition:
CALL Setup message dialog. GSMA: MO Call Setup
MSS interface
Default Monitor:
Universal
1.5. QoS Groups - VoLTE
QoS groups allow operators to differentiate traffic by DSCP markings. This allows monitoring
applications running on different DSCP markings and isolate applications with wrong QoS assignments.
In VoLTE, at least 2 QoS levels are used, where one (or more) DiffServ codes is for signaling (LTE default
bearer QCI 5) and one (or more) DiffServ codes is for media (LTE dedicated bearer QCI 1).
The following worksheet can be used to define QoS 1 Groups. The first two columns can be used to
create an import file (See on-line help article, “Creating a File to Import Quality of Service Groups” and
“Importing Quality of Service Groups”. 2).
1 For a general discussion about the different kinds of QoS, please refer to
http://en.wikipedia.org/wiki/Type_of_service.
2 For additional guidance on configuring QoS Groups, please refer to NetScout’s on-line help in the following
articles: “Quality of Service Overview”, “Differentiated Service”, “Differentiated Service Code Points”, “QoS
Groups Data Collection and Monitoring in nGeniusONE”, “Enabling the Device to Monitor QoS”, “Adding Quality of
Service Groups”, “Modifying Quality of Service Groups”, “Deleting Quality of Service Groups”.

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QoS Group Name QoS Levels Comments
Media [DSCP marking corresponding QCI-1

to media]
Signaling [DSCP marking corresponding QCI-5

to Signaling]
Other [All levels that are not captured To prevent “Undefined”

in Media and Signaling] showing up in in Services and
Reports.
Note: Before creating QoS groups, get the DSCP markings for QCI-1 and QCI-5 that the customer is using
in their networks.
1.6. Dashboards
nGeniusONE Dashboards are used for real time trend visibility, early warning, and actionable alert
management in a NOC environment.
Dashboards show Service Assurance metrics in real time for millions of subscribers, with end-to-end
views and with customized views into specific markets, domains, or service areas.
Below are recommended best practice dashboard views for voice analytics.
1.6.1. Voice Dashboard Over Time Views
Over Time Views show critical KPI trends for Best Practice scenarios such as Executive KPIs, the Call
Model, End-to-End Media Quality, and VoLTE 4G EPC KPIs.
Executive KPIs

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Figure 1-4 Executive KPIs Over Time View
Executive KPIs dashboard view provide a summary for signaling and media health for voice service. This
view is designed for executives to monitor the health of their voice service in a single dashboard.
Call Model
Figure 1-5: "Call Model" Over Time View
The Call Model is a proactive monitoring approach focusing on the phases of the voice service life cycle:
registration, call setup, and call teardown, and media quality.
E2E Media Quality

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Figure 1-6: "E2E Media Quality" Over Time View
The End-to-End view enables real-time problem isolation of media quality issues from edge to core, or
across voice domains. Hop-by-Hop visibility makes the location of packet loss, stream gaps, or MOS
degradation immediately visible.
VoLTE/4G EPC KPIs
Figure 1-7: "EPC KPIs" Over-Time View
EPC KPIs are used to assure the underlying 4G RAN and Core Signaling and Mobility. These KPIs are not
voice-specific, but are critical enabling procedures for VoLTE-based services.
For details of how to configure these dashboard examples and the underlying nGeniusONE Services, see
https://thescout.sharepoint.com/sites/microsites/sabo-service-provider/Pages/SPBU-SBO.aspx

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Voice Service Assurance Installation and Configuration Best Practices.doc

6.3v01
2 Alarming
2.1. Voice Alarming Framework

This chapter will discuss the voice alarming best practices, and provides general guidelines for voice,
including VoLTE, Wireline/Cable, and 2G3G.
Metrics used for alarming are generally based on Protocols and message types.
Deployment considerations should include the use of location keys to further qualify alerts. VoLTE keys
might include eUTRAN Cell IDs or TACs, or IP Sites such as eNodeBs, S- and P-GWs, or IMS core nodes.
Wireline location keys include VLAN, and IP sites such as SIP proxies, IMS nodes, media gateways, and
SBCs.
2.1.1. Voice Service Accessibility Alarms
• Baseline increasing Failure-Rate alerts can be used to detect
User Experience Condition nGeniusONE

Metric Message
SIP Registration SIP Registration message SIP:Registration
failures
• The Dashboard Over Time View can be used to detect SIP call control accessibility
User Experience Condition

Metric
Call Setup SEER (Session Establishment Efficiency Ratio) problems by looking for
incidences below a certain threshold (e.g., 97%).
Call Setup PDD (Post Dial Delay) problems by looking for by looking for incidences
above a certain threshold (e.g., 1 sec).
2.1.2. Voice Service Availability Alarms
• Baseline or Threshold decreasing transaction-rate alerts can be used to detect

Metric Message

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Signaling Routes availability SIP and RTP availability on SIP

appropriate interfaces3 Audio
Call Setup Latency Call setup time above a certain SIP:Call Setup
threshold
Answer Delay Answer delay latency above a SIP:Answer Delay

certain threshold
• The Dashboard Over Time View can be used to detect

Metric Message
Congestion SIP 500, 503, 504 response SIP:Call Setup
codes above a certain
percentage (e.g., 3%)
2.1.3. Voice Service Integrity Alarms
• Threshold increasing alarms can be used to detect voice quality issues

Metric Message
Problematic MOS % alerts above a Audio
certain threshold (e.g., 5%).
Problematic Jitter % alerts above a Audio

Problematic Packet Loss % alerts Audio

Voice Quality above a certain threshold (e.g., 5%).
Single Direction (One-way audio) Audio

alerts above a certain threshold (e.g.,
5%).
Problematic Out of Sequence % alerts Audio
above a certain threshold (e.g., 5%).
3 In VoLTE or IMS, SIP on Gm and Mw, RTP on Mb. In Wireline, at SBC public or private side ports.

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2.1.4. Voice Service Retainability
• Threshold increasing/decreasing alarms can be used to detect

Metric Message
% Call drop % Call drop above a certain SIP:Call Teardown (used to
threshold calculate dropped calls)
Call completion success rate % CCR/SCR below a certain

(%CCR/SCR) threshold

Metric
Call Duration Short Duration call percentage (e.g. above 10%)
Dropped Calls Dropped Call problems by looking for incidences above a certain
threshold (e.g., 3%).
Call Tear-down SCR (Session Completion Rate) problems by looking for incidences below
a certain threshold (e.g.,97%).
• Service Monitors4

Metric
Disconnect Cause Codes Non-"User Triggered" above a certain threshold (e.g., 3%).
(Reason Codes)
2.2. VoLTE-specific Alarm Framework
4Error Code Distribution views have a “Choose Distribution Type” icon in the top right of the view. When the
monitor type is “Advanced Voice Statistics” the “Choose Distribution Type” icons lists BYE and CANCEL Reason
Codes Distribution choices.

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In addition to the Voice Alarm Framework recommendations above, the following VoLTE-specific items
are recommended for Alarming.
2.2.1. Voice Service Availability - VoLTE
VoLTE and Cable IMS Service Availability

Metric Message
Authorization / Authentication AAA availability on S6a (VoLTE), Diameter5
or at IMS HSS Diameter-SCTP
2.2.2. Service Accessibility - VoLTE
VoLTE/4G EPC Servic8e Accessibility Alarms

Metric Message
Radio Access Attach message failures on an EMM:EMM-ATTACH
S1-MME
Bearer Establishment PDP Create message failures on S1-MME:

an S1-MME or S11 ESM:ESM-ACT-DED-BEAR
ESM-ACT-DEF-BEAR
S11:
GTP_V2C:V2_Create_Session
2.2.3. Service Mobility - VoLTE
User Experience Condition nGeniusONE Message

Metric
5 TCP-based Diameter can also use the Availability Alerts to detect a series or un-responded TCP SYNs.

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Handovers Handover message failures on EMM:S1_CSFB_HO

an S1-MME EMM:S1_INTRA_LTE_S1_HO
EMM:S1_INTRA_LTE_X2_HO
EMM:S1_LTE_2_GERAN_HO
EMM:S1_LTE_2_UTRAN_HO
Location Updates Location Update message Diameter:UpdateLoc
failures on an S6a Diameter-SCTP:UpdateLoc
Handovers SRVCC PS to CS Request GTP_V2C:SRVCC_PS_CS_CANCEL

message failures on an Sv GTP_V2C:SRVCC_PS_CS_CMPLT
GTP_V2C:SRVCC_PS_CS_REQ
User Experience Condition nGeniusONE Message

Metric
Handovers SRVCC PS to CS Request GTP_V2C:SRVCC_PS_CS_CANCEL
message average response GTP_V2C:SRVCC_PS_CS_CMPLT
time on an Sv GTP_V2C:SRVCC_PS_CS_REQ
2.3. Example VoLTE Alarms from Major Operator
The following set of alarms is in use today in a major VoLTE deployment.

Defined are recommended…
- Network Services (AKA Network Domains)
- Application Services
- Specific Alarm Settings and Global Settings
2.3.1. Network Services for VoLTE Alarming
Below are the recommended Network Services (AKA Network Domains).
Sample Network Services
Network Service (Domain) Settings

Interface
Network
Service Member Location Keys
Service (Domain)

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Name
ND1_S1-U S1-U feed IF SGW1

… … …
S1-U NDx_S1-U6 S1-U feed IF SGWx
ND_all_S1-U7 ND1_S1-U, ND2_S1-U, …

NDx_S1-U
6 One Network Domain for each S-GW, using the S-GW IP Addr as a Site Location Key
7 One aggregated Network Domain for all S-GWs, using the Network Domains for each S-GW above

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2.3.2. Application Services for VoLTE Alarming
Using the Network Services above, the following Application Services are recommended.
A Service is recommended for each specific SIP Message Type, with (a) a Service for each S-GW S1-U
feed, and an Aggregated Service with all S1-U feeds from all S-GWs.
Alarm configuration details for each Service are then shown in the next table.
Application Services for VoLTE Alarming

Application Service Service Application/Message
Service Members
Name Monitor IDs
SIP and SIP_TCP
S1-U_SIP_REGISTER Universal ND_all_S1-U
Registration
SIP and SIP_TCP

S1-U_SIP_INVITE Universal ND_all_S1-U
Call Setup
SIP and SIP_TCP

S1-U_SIP_BYE Universal ND_all_S1-U
Call Teardown
S1-U_SIP_CANCEL SIP and SIP_TCP

Universal ND_all_S1-U
Cancel
S1-U_SIP_DE-REGISTER SIP and SIP_TCP

DE-Register
S1-U_SIP_NOTIFY SIP and SIP_TCP

Notify
S1-U_SIP_PRACK SIP and SIP_TCP

Prack
S1-U_SIP_PUBLISH SIP and SIP_TCP

Prack
S1-U_SIP_RE-REGISTER SIP and SIP_TCP

RE-Register
S1-U_SIP_SUBSCRIBE SIP and SIP_TCP

Subscribe
S1-U_SIP_UPDATE SIP and SIP_TCP

Update

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2.3.3. Specific Alarm Configurations
For the Application Services above, the following Alarm settings are recommended.
Numeric values are examples, only. Each deployment should consider optimizing these.
Aggre- Alarm Alarm Warning Critical Delta Min # Global Settings

Application Service
gated Type Metric % % % Trans-
Name Services actions
% Timeout 50%
% Failure 60%
Disabled Baseline 12,000 Fast: 700
Avg Expected: 701
S1-U_SIP_REGISTER Response 45% Degraded: 1000
Time Service Level: 1001
Availability: 60,000
Baseline % Timeout 0.2% 0.4% 100.0%
Enabled 15,000
Threshold % Failure 1.5% 2.0%

Application Service
Threshold % Timeout 2.0% 6%
% Failure 50%
Disabled 600 Fast: 500
Baseline Avg Expected: 501
S1-U_SIP_INVITE Response 50% Degraded: 1000
% Timeout 1.5% 2.0%
Enabled Threshold 1000
% Failure 4.5% 6.0%

Application Service
% Timeout 5.0% 5.5%
Threshold
% Failure 5.0% 5.5%
Avg Expected: 76
S1-U_SIP_BYE Baseline Response 100% Degraded: 90
Time
Service Level: 91
% Timeout 2.0% 2.5%
% Failure 3.0% 4.0%

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Application Service
% Timeout 5.0% 5.5%
Threshold
% Failure 5.0% 8.0%
Avg Expected: 81
S1-U_SIP_CANCEL Baseline Response 85% Degraded: 120
Time
Service Level: 121
% Timeout 4.0% 4.1%
% Failure 4.0% 4.1%

Application Service
Baseline % Timeout 30%

Avg Expected: 801
S1-U_SIP_DE-REGISTER Baseline Response 50% Degraded: 1000
Time
Service Level: 1001
% Timeout 15.0% 15.1%
% Failure 3.5% 6.0%

Application Service
Baseline % Timeout 0.3% 0.5% 80.0%

Disabled 5,000 Fast: 100
Avg Expected: 101
S1-U_SIP_NOTIFY Baseline Response 40% Degraded: 200
Baseline % Timeout 0.3% 0.5% 85%
Enabled 10,000

6.3v01

Application Service
Threshold % Timeout 6.0% 12.0%

Avg Expected: 101
S1-U_SIP_PRACK Baseline Response 50% Degraded: 200
Enabled 2,000

Application Service
Baseline % Failure 8.0% 12.0% 90%

Avg Expected: 76
S1-U_SIP_PUBLISH Baseline Response 60% Degraded: 90
Enabled 6,000

Application Service
Baseline % Timeout 20.0%
Disabled Avg 350 Fast: 400

Baseline Response 85% Expected: 401
S1-U_SIP_RE-REGISTER Time Degraded: 800
Service Level: 801
Baseline ReTx% 45% Availability: 60,000
Enabled 350

6.3v01

Application Service
Baseline % Failure 6.0% 12.0% 85.0%

Avg Expected: 40
S1-U_SIP_SUBSCRIBE Baseline Response 45% Degraded: 50
Enabled 7,500

Application Service

Avg Expected: 120
S1-U_SIP_UPDATE Baseline Response 25.0% Degraded: 180
Enabled 2,500
2.4. 2G/3G Alarming Example
In section Error! Reference source not found. a number of 2/3G metrics are listed, which are supported
by Alarming. The following recommendation attempts to minimize the number of Alarm types.
Deployment considerations should include the use of Location Keys to further qualify alerts. 2G/3G keys
might include RAN Cell IDs or LA-RA, OPC and/or DPC, or IP Sites such as the MSS, RNCs, BSCs, etc.
2.4.1. 2G/3G Accessibility Alarms
User Condition nG1 Service

Experience Template
Metric

6.3v01
AAA Failures CAP or INAP transaction failures CS Transaction Control
• The Dashboard Over Time View can be used to detect SIP call control accessibility
User Condition
Experience
Metric
CS MO and MT Call NER (Session Establishment Efficiency Ratio) problems by looking for
Setup incidences below a certain threshold (e.g., 97%).
CS MO and MT Call PDD (Post Dial Delay) problems by looking for by looking for incidences
Setup above a certain threshold (e.g., 1 sec).
2.4.2. 2G/3G Service Availability Alarms
User Experience Condition nG1 Message

Metric
Signaling Routes IuCS, GSM-A, and RTP availability on IUCS, GSMA
availability appropriate interfaces Audio

Metric
Congestion IUCS or GSMA MO or MT Call IUCS:MO Call Setup
response codes 34, 47 above a certain GSMA:MO Call Setup
percentage (e.g., 3%)
2.4.3. 2G/3G Integrity Alarms
• Threshold increasing alarms can be used to detect voice quality issues

Metric

6.3v01
Problematic MOS % alerts above a Audio

Problematic Jitter % alerts above a Audio

Problematic Packet Loss % alerts Audio

Voice Quality above a certain threshold (e.g., 5%).
Single Direction (One-way audio) Audio

alerts above a certain threshold (e.g.,
5%).
Problematic Out of Sequence % alerts Audio
above a certain threshold (e.g., 5%).
2.4.4. 2G/3G Service Retainability

Metric
MO and MT Call Short Duration call percentage (e.g. above 10%)
Duration
MO and MT Call Drops 102 Recovery on Timer Expiry above a certain threshold (e.g.,3%).

6.3v01
3 Reporting
This chapter will discuss the recommended best practices reports for voice monitoring, and will provide
general guidelines for VoLTE, Wireline/Cable, and 2G3G.
Creating a report is done in Report Configuration. Below are the configuration templates used for voice
reporting.
3.1. Voice Report Templates
The following are general guidelines for use of pre-designed Report Templates in voice deployments
Report Name Report Template
Voice Signaling Triage Call Signaling Summary
Voice Media Triage Media Stream Summary
Voice Troubleshooting Trouble Spots
Voice Media Quality and Volumes, Codec Usage UC Service Summary
Voice SIP Signal and Media – Top N Flows for UC Summary Report
Best/Worst SIP ASR and Media Active Streams
Roaming8 Roaming Report
Voice Signaling Procedures9 Service Message Summary

(non-Call Control)
Voice Signaling Site-to-Site Site-to-Site Summary
For reports focusing on a single community, use the “. . . per Client Community” variant of the UC Call
Signaling Summary & UC Media Stream Summary templates.
8 2G/3G MAP, CAP, and 4G GPT-based Signaling

9 For non-Call Control dialogs based on Message-based Services of SIP, Diameter, MAP, CAP, IuCS, GSM-A

6.3v01
3.2. VoLTE Report Example
The following set of services and reports are in use today in a major VoLTE deployment.
Shown are the recommended Network Services (AKA Domains).
Sample Network Domains
Network Service (Domain) Settings
Interface Network
Service (Domain) Service Member Location Keys
Name

… … …
S1-U NDx_S1-U S1-U feed IF SGWx
ND_all_S1-U ND1_S1-U,ND2_S1-U, …
NDx_S1-U
ND1_S11 S11 feed IF
ND2_S11 S11 feed IF SGW1
… … SGW2
S11 NDx_S11 S11 feed IF …
SGWx
ND_all_S11 ND1_S11,ND2_S11, …
NDx_S11
S6a ND_S6A S6a feed IF
S6b ND_S6B S6b feed IF
Gx ND_Gx Gx feed IF
Using the Network Services above, the following Application Services are recommended.
Sample Application Services
Interface Application Service Settings

6.3v01
Application Service Service

Applications Service Members
Name Monitor
SIP, SIP_TCP
S1-U S1-U_SIP AVS10 ND_all_S1-U
Parent Only
SIP and SIP_TCP

Registration
S1-U S1-U_SIP_REGISTRATION Universal Re-Register ND_all_S1-U
De-Register
Messages
SIP and SIP_TCP

S1-U S1-U_SIP_CALL_SETUP Universal ND_all_S1-U
Call Setup Messages
SIP and SIP_TCP

S1-U S1-U_SIP_CALL_TEARDOWN Universal Call Teardown ND_all_S1-U
Messages
Audio,
RTP, RTCP,
S1-U S1-U_VOICE_QUAL Media ND_all_S1-U
SIP, SIP_TCP
Parent Only
GTP_V2C
S11 S11_GTP_CREATE_SESSION Universal all Create Session ND_all_S11
Messages
DIAMETER-SCTP
S6a S6A_AAR_AAA Universal ND_S6A
S6a AA Messages
Universal DIAMETER-SCTP
S6b S6B_ AAR_AAA ND_S6B
S6b AA Messages
Universal DIAMETER-SCTP
Gx Gx_RAR_RAA ND_Gx
Gx RAR Messages
These must then be placed into the Hierarchy. As a Best Practice, a dedicated Reports Domain can be set
up, enabling the Reports to be configured independently of services used in the Dashboard.
10 Advanced Voice Statistics

6.3v01
After configuring the Application Services and Hierarchy above, the following Reports can be created in
the nGeniusONE Console Reports Configuration tab.
• S1-U SIP Procedures - SIP Registration, Call Setup, and Call Teardown Messages
• S1-U Voice Signaling KPIs - SEER, PDD, Dropped %, Failed %
• S1-U Voice Quality KPIs DOWNLINK – Packet Loss, Jitter, MOS for the downlink side
• S1-U Voice Quality KPIs UPLINK - Packet Loss, Jitter, MOS for the uplink side
• VoLTE Access – S6 and Gx Diameter messages -- Success, Failure
Details of these Report Configurations are in the following tables.
Sample Reports – S1-U SIP Procedures

Data Report
View / Metrics/Mode
Source (from above) Template
User Defined
S1-U_SIP_REGISTRATION View 1 / Response Time, Successes, Failures/Over Time
Report
User Defined
S1-U_SIP_CALL_SETUP View 1 / Response Time, Successes, Failures/Over Time
Report
User Defined
S1-U_SIP_CALL_TEARDOWN View 1 / Response Time, Successes, Failures/Over Time
Report
Sample Reports – S1-U Voice Signaling KPIs

Data
Report Template View/Metrics/Mode
Source (from above)

6.3v01
Advance Voice
S1-U_SIP Advanced Voice Statistics / SEER / Over Time
Statistics
S1-U_SIP Advance Voice Advanced Voice Statistics / Post Dial Delay / Over Time
Statistics
S1-U_SIP Advance Voice Advanced Voice Statistics / % Dropped / Over Time

Statistics
S1-U_SIP Advance Voice Advanced Voice Statistics / % Failed Calls / Over Time
Statistics
Sample Report – S1-U Voice Quality KPIs DOWNLINK

Data Report
View/Metrics/Mode
Media Stream
S1-U_VOICE_QUAL Packet Loss Distribution / Packet Loss In / Chart
Summary
S1-U_VOICE_QUAL Media Stream

Jitter Distribution / Jitter In / Chart
Summary
Media Stream
S1-U_VOICE_QUAL MOS Distribution / Degraded MOS In /Chart
Summary
Sample Report – S1-U Voice Quality KPIs UPLINK

Data Report
View/Metrics/Mode
Source Template
Media Stream
S1-U_VOICE_QUAL Packet Loss Distribution / Packet Loss Out / Chart
Summary
S1-U_VOICE_QUAL Media Stream

Jitter Distribution / Jitter Out / Chart
Summary
Media Stream
S1-U_VOICE_QUAL MOS Distribution / Degraded MOS Out /Chart
Summary
Sample Report – VoLTE Access

6.3v01
Data Report
View/Metrics/Mode
Source Template
User Defined
S11_GTP_CREATE_SESSION View 1 / Successes, Failures, % Failures
Report
User Defined
S6A_AAR_AAA View 1 / Successes, Failures, % Failures
Report
User Defined
S6B_ AAR_AAA View 1 / Successes, Failures, % Failures
Report
User Defined
Gx_RAR_RAA View 1 / Successes, Failures, % Failures
Report
3.3. Wireline/Cable Report Example

After configuring the Application Services and Hierarchy described in previous sections, the following
Reports can be created in the nGeniusONE Console Reports Configuration tab.
• SIP Procedures - SIP Registration, Call Setup, and Call Teardown Messages
• Voice Signaling KPIs - SEER, PDD, Dropped %, Failed %
• Voice Quality KPIs for Untrusted Side– Packet Loss, Jitter, MOS for the Untrusted side
• Voice Quality KPIs for Trusted Side– Packet Loss, Jitter, MOS for the Trusted side
Details of these Report Configurations are in the following tables.
Sample Reports – SIP Procedures

Data Report
View / Metrics/Mode
User Defined
SIP_REGISTRATION View 1 / Response Time, Successes, Failures/Over Time
Report
User Defined
SIP_CALL_SETUP View 1 / Response Time, Successes, Failures/Over Time
Report
User Defined
SIP_CALL_TEARDOWN View 1 / Response Time, Successes, Failures/Over Time
Report

6.3v01
Sample Reports – Voice Signaling KPIs

Data
Report Template View/Metrics/Mode
Source (from above)
Advance Voice
SIP Advanced Voice Statistics / SEER / Over Time
Statistics
SIP Advance Voice Advanced Voice Statistics / Post Dial Delay / Over Time
Statistics
SIP Advance Voice Advanced Voice Statistics / % Dropped / Over Time

Statistics
SIP Advance Voice Advanced Voice Statistics / % Failed Calls / Over Time
Statistics
Sample Report - Voice Quality KPIs Untrusted Side

Data Report
View/Metrics/Mode
Media Stream
SBC_Untrusted_VOICE_QUAL Packet Loss Distribution / Packet Loss In / Chart
Summary
SBC_Untrusted_VOICE_QUAL Media Stream

Jitter Distribution / Jitter In / Chart
Summary
Media Stream
SBC_Untrusted_VOICE_QUAL MOS Distribution / Degraded MOS In /Chart
Summary
Sample Report – Voice Quality KPIs Trusted Side

Data Report
View/Metrics/Mode
Source Template
Media Stream
SBC_Trusted_VOICE_QUAL Packet Loss Distribution / Packet Loss Out / Chart
Summary
SBC_Trusted_VOICE_QUAL Media Stream

Jitter Distribution / Jitter Out / Chart
Summary

6.3v01
Media Stream
SBC_Trusted_VOICE_QUAL MOS Distribution / Degraded MOS Out /Chart
Summary

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6.

Voice Service Assurance

For nG1/ ISNG Release 6.3

Produced by the SBO

NetScout Systems, Inc NETSCOUT CONFIDENTIAL – INTERNAL USE ONLY

1 Service Configurations ........................................................................................................................... 1

NetScout Systems, Inc. ii NETSCOUT CONFIDENTIAL

1.1. Service Definitions

Voice triage use cases:

Regional vs Local End-to-End Monitoring:

NetScout Systems, Inc. 1 NETSCOUT CONFIDENTIAL

Single-hop Naming Convention:

Multi-hop Naming Convention (local service definition):

Regional Naming Convention:

Naming Convention Descriptions

<location/region> A user defined prefix in the name that represents a location.

NetScout Systems, Inc. 2 NETSCOUT CONFIDENTIAL

Service Definition Examples:

Multi-hop: BSTNMA - E2E Media Quality

Single-hop: BSTNMA – S1U VoLTE Media

Regional: NorthEast - E2E Media Quality

NetScout Systems, Inc. 3 NETSCOUT CONFIDENTIAL

Service Description Configuration

NetScout Systems, Inc. 4 NETSCOUT CONFIDENTIAL

<location> - <3GPP/NGN Hop1, Hop2, Hop3, Hop4 Service Definition:

For example create a service

1.2. Dashboard Configurations

Below are the best practices for Voice Dashboards.

1.2.1. VoLTE Dashboard

Use Over Time Views

Within each domain, split by Regions and Markets

NetScout Systems, Inc. 5 NETSCOUT CONFIDENTIAL

1.2.2. EPC Call Model

NetScout Systems, Inc. 6 NETSCOUT CONFIDENTIAL

View Type Service Service Member

Success/Failed BOSMAUS_EPC_S1-U_Registration Make no selection (implies all)

NetScout Systems, Inc. 7 NETSCOUT CONFIDENTIAL

Error Code Distribution BOSMAUS_EPC_S1-U_Registration Make no selection (implies all)

Error Code Distribution BOSMAUS_EPC_Gm- Make no selection (implies all)

1.2.2.2. Call Setup

View Type Service Service Member

Success/Failed BOSMAUS_EPC_S1-U_Call_Setup Make no selection (implies all)

NetScout Systems, Inc. 8 NETSCOUT CONFIDENTIAL

Error Code Distribution BOSMAUS_EPC_Gm- Make no selection (implies all)

Response Time Distribution BOSMAUS_EPC_Gm- Make no selection (implies all)

1.2.2.3. Call Teardown

View Type Service Service Member

Success/Failed BOSMAUS_EPC_S1-U_Call_Teardown Make no selection

Error Code Distribution BOSMAUS_EPC_Gm- Make no selection

Response Time Distribution BOSMAUS_EPC_Gm- Make no selection

NetScout Systems, Inc. 9 NETSCOUT CONFIDENTIAL

View Type Service Service Member

Average Absolute MOS Src BOSMAUS_EPC_S1-U_Media Make no selection

Average Absolute MOS Src BOSMAUS_EPC_Mb-SGi_Media Make no selection

Average Packet Loss Src % BOSMAUS_EPC_S1-U_Media Make no selection

Average Packet Loss Src % BOSMAUS_EPC_Mb-SGi_Media Make no selection

% Jitter Problems Src BOSMAUS_EPC_S1-U_Media Make no selection

% Jitter Problems Src BOSMAUS_EPC_Mb-SGi_Media Make no selection

% Gap Streams Src BOSMAUS_EPC_S1-U_Media Make no selection

% Gap Streams Src BOSMAUS_EPC_Mb-SGi_Media Make no selection

% QoS Mismatch Streams Src BOSMAUS_EPC_S1-U_Media Make no selection

% QoS Mismatch Streams Src BOSMAUS_EPC_Mb-SGi_Media Make no selection

% Out of Sequence Problems Src BOSMAUS_EPC_S1-U_Media Make no selection

% Out of Sequence Problems Src BOSMAUS_EPC_Mb-SGi_Media Make no selection