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ENTREPRENEURSHIP
STEM 12 | 1st SEM - 2ND GRADING
5. PEOPLE
People are the ultimate marketing strategy. They
LESSON 5 : MARKET MIX are the ones who sell and push the product.
The people rendering the service must be
1. PRODUCT
competent and skilled enough so that that
Product refers to any goods or services that are
the clients will patronize your service.
produced to meet the consumers' wants, tastes
Training of staff
and preferences.
Internal relations
Design
Customer service
Quality
Appearance and attitudes of staff
Features
The accessibility of people
Technology
Customer-customer contacts
Value
Services
6. PACKAGING
Warranties
the outside appearance of a product and how it is
Returns
presented to the customers
2. PRICE
7. PHYSICAL EVIDENCE - AMBIENCE
the value of money in exchange for a product or
The "environment" or atmosphere in which the
service. This is the amount or value that a
service is delivered
customer gives up to enjoy the benefits of having
Buildings
or using a product or service.
Furnishings/décor
List price
Layout
Discount
Goods associated with the service e.g.
Allowances
carrier bags, tickets brochures
Payment period
Payment methods (degree of convenience)
Credit terms
3. PLACE / DISTRIBUTION
the location where the buyer and seller exchange
goods or services. It is also called as the
distribution channel.
Retail/Wholesale
Channels
Coverage
Locations
Inventory
Transport
4. PROMOTION
the complete set of activities, which
communicate the product, brand or service to the
user. The idea is to attract people to buy your
product over others.
Special Offers
Advertising
Personal selling
Sales promotion
Public relations
Direct Marketing
Types of Advertising
1. Broadcast Media (Television, Radio)
2. Print Media (Newspaper, Magazine)
3. Support Media (Bus Benches, Directories)
4. Direct Marketing (Direct Mail, Cold Calling,
Email Marketing)
5. Product Placement
6. Social Media Advertising
7. Influencer Advertisement